Horrible customer service! Had to call too many times and was strung along for over three weeks to…read morebe told that they could not provide an estimate for our neighborhood entry sign that was destroyed in an accident.

I asked how much to have my roof and the middle of the hood of my mustang wrapped in gloss black…read more We agreed on $600 and made an appointment for Friday. I asked him if I needed to clean the car. He said his guy would take care of it. I brought my car in at 8:30am. Bill stated "it's a wrap not a paint job so it will look perfect from 10 feet away but not up close." I told him I understood. At noon I arrive to pick-up the car. Bill brings me to garage. The car looks great; from 10 feet away. Up close the roof was perfect. The hood had bumps and wrinkles. The bumps were from the dirt that was on the car. Little bits that the tree drops on my car. When I pointed this out his demeanor changed from friendly to aggressive. He agreed to fix the biggest bump; and did so very well. He then informed me that the car scraped the bottom when he pulled it in. He handed me the keys and had me back it out. I did so slowly. It scraped again. Also my car was covered in gray dust. Bill apologized and said "I was sanding in here." I left feeling unsatisfied. I called my friend that owns an automotive shop. Showed him the pictures and told him about the car scraping. Also, informed him that now my exhaust makes a rattling sound. He stated it was not acceptable work for the price and suggested I go back. I did, and Bill was outright rude. He was offended that I got a second opinion. He said he gave me what he said he would. I can't argue that he said it wouldn't be perfect. When I asked if the surfaces were cleaned first. He said it was wiped with alcohol. I keep my car waxed and the car was dirty coming in. Now I have a wrap on top of dirt and wax. Not thinking it's going to last long. He agreed to remove or replace the hood wrap only if I signed a paper waiving responsibility for damage to my car. So I'm not going to sign a paper so an angry, rude shop owner who doesn't properly prep, work on my car. Not to mention his "stuff happens" attitude toward my car be scraped and damaged. Lucky for me my friend will fix my exhaust at no charge. I'll tolerate the hood until I save to have it painted. Bill huffed "This is why I don't do wraps for car guys!" So if you are a car guy, save Bill the trouble and go somewhere else.