I'm very disappointed with this office. If I could give the office a zero review, I would!
I took a bad fall down the stairs on late evening, Friday, August 13th, at our Pollock Pines cabin. I traveled to Sacramento the next day on Saturday the 14th, to get X-rays at Med 7 urgent care. Unfortunately, they were SO full they recommended an appointment with them on Monday, August 16. During my UR apt on the 16th, the urgent care PA told me both my ankles were sprained, but not broken, and that I only had a broken metatarsal, which I found out later was not true. Unfortunately, the Xray report posted 2 weeks later on my medical app (why didn't they hand me the report along with the Xray CD at urgent care?). The X-ray Report stated my right ankle is also broken! I had no idea until two weeks later!
Anyway, on Aug 16, urgent care recommended I see my GP for a referral to a surgeon in the event I may need surgery. I went in on August 20th to see my GP, Dr. Sokolov. PA asked me for the x-ray report which I didn't have, and referred me to Dr. Phong Let's (podiatrist) office via a fax marked URGENT on August 20th, for a broken right ankle and a broken right 2nd metatarsal (and two sprained ankles to boot). I couldn't walk at all. The Pain was unbearable.
A week later, (I was very patient) I still had not heard back from Dr. Phong's office, despite the fact that I had called them twice and let them know that my GP sent an urgent fax. Both times, Dr. Phong's staff told me they would speak to the medical coordinator and put me on the list ASAP. But, here I am 10 days later and I still have not heard back from them.
At this point, today on Aug 30th, I have asked my GP to refer me to a different foot specialist because doctor Phong's office is obviously way too busy and disorganized to place me on their so called "list" despite the fax being marked Urgent ...
In the meantime, because both my ankles are sprained and I have at least 2 broken foot bones, I'm still crawling on my knees, scooting on my butt, and using an old boot with crutches when the pain is bearable...
It is outrageous that someone with a broken foot, in 2 places and 2 sprained ankles, can't get in to see a foot specialist after so much effort, phone calls and with a fax marked URGENT. It's been 10 days since the referral.
All in all, it's been 23 days since I broke my foot... and I still I have not received any direction by any office as to whether I need a cast, wheelchair or surgery. I'm not impressed with HMO Covered California. And I'm angry, but most of all sad...very sad...That Dr. Phong's office has pretty much ignored my pleas for help... read more