04/02/24 bought Call of Duty: Modern Warfare 2 for the PS4 in Lancaster solely to play 2 player…read moresplit screen offline with my child. It's an advertised on the box as 1 or 2 player offline and has been easy to use on earlier versions. Little did I know that it's now next to impossible to play 2 player split screen offline anymore due to bug/glitches/how it was designed, and this has now been widely known as an issue on the internet. I outlined to the staff and manager on 6/2/24 I wanted a cash refund. Staff ID on receipt 59767. Told them about the misleading packaging. Totally uninterested. Effectively tried to justify just giving me a voucher by gaslighting me with nonsense about how this is a different game, it does actually work, the advertising doesn't mean what it did on every other version, anyway it's not a CEX problem. But basically totally uninterested and indifferent to anything I was saying. Appalling. There's your voucher goodbye kind of thing!

Prices inviting you to buy pay as you go phones and then told they "don't as a franchise" sell what…read morethey are offering on their price tickets. The lass literally told us to clear off to asda. Rude!

I was quite grumpy about having to visit this shop at all as it was as a result of being sent an…read moreincorrect item by O2 when I'd upgraded my phone online. However, my problem was resolved quickly and efficiently and normal service was resumed in my mobile world, so all's well that ends well I suppose :-)

I think that this shop is a bit rubbish. I lost my charger once and did not want to spend too much…read moreon a replacement so I went to this shop and was shocked at how rude they were, maybe it was a bad day for them but it has stopped me from going in since. They do have a lot of stock and loads of accessories to offer for mobiles but some of the prices can be a bit extreme for such a little shop and especially when you think you will save yourself some money in here. I assure you that you won't. SO unless you are desperate don't bother really!

Considering this shop relies on selling phones to people I cannot understand while it's still…read moremanaging to stay open. The staff are rude and appear to be to busy for customers. If you work in a customer facing role you must be prepared to face customers. This makes sense to me but I may be way out of touch with all those cool phone salesmen kids of 2009. Want a phone? Your better buying online than here!