04/02/24 bought Call of Duty: Modern Warfare 2 for the PS4 in Lancaster solely to play 2 player split screen offline with my child. It's an advertised on the box as 1 or 2 player offline and has been easy to use on earlier versions. Little did I know that it's now next to impossible to play 2 player split screen offline anymore due to bug/glitches/how it was designed, and this has now been widely known as an issue on the internet. I outlined to the staff and manager on 6/2/24 I wanted a cash refund. Staff ID on receipt 59767. Told them about the misleading packaging. Totally uninterested. Effectively tried to justify just giving me a voucher by gaslighting me with nonsense about how this is a different game, it does actually work, the advertising doesn't mean what it did on every other version, anyway it's not a CEX problem. But basically totally uninterested and indifferent to anything I was saying. Appalling. There's your voucher goodbye kind of thing! read more