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    17 years ago

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    Smyths Toys Superstores - Smyths Toystore, Wigan

    Smyths Toys Superstores

    3.0(2 reviews)
    21.6 mi

    ***DISGUSTING SERVICE*** Been a loyal customer [family of…read moreshoppers] at the store in Bury [Lancashire] for over a decade. Visited on 13-Sep-2021 and took 2 items to till both of which were in the sale section [lots of the same items were reduced]. Took items to till and and was informed by Team Leader or Manager that 1 of the items was not reduced. I asked if they would honour the price and first the staff member stated that customers change the labels! The insinuation here being that within seconds of entering the store and picking up the 2 items I had somehow managed to remove and replace the price tag in plane sight of security/staff [these items have tamper proof stickers so if you did try to peel them off they fall apart]. Then informed that all items had been reduced in error and they would not honour the price. The staff member basically did not want to resolve the issue and demonstrated a real bad attitude. I was with my wife so remained calm, polite throughout, did not raise my voice, did not swear. The only comments made by me were "this is not good service" and that "I will leave the items". I then contacted SmythsToys online to purely make them aware of the mislabelling and was informed [QUOTE] "....our staff will not tolerate abusive behaviour... we define abuse in our internal guidance as shouting, swearing, name-calling, threatening, disrespecting, personally insulting, or attempting to blackmail". It seems despite having security staff, CCTV, a full customer account of events where all a customer wants is an apology that SmythsToys would choose to trust a poorly trained and arrogant employee than loyal customer who ultimately pay their salaries. Think I will be buying all our computing games, toys, bikes etc from elsewhere.

    Easy to access the displays are amazing most of the video games are at reasonable prices I will be…read morecomming back soon

    GAME - videogamestores - Updated May 2026

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