Amazing experience!! The charging unit was not working. They had it cleaned and working and in 15…read moreminutes. Just had enough time to get a coffee next door at Starbucks and it was already done. Perfect!! Got there little before 10:00 a.m. the store supposed to open at 10:00 and he was right on time. Great service highly recommend Phone zone repair.

Part of my iPad charger broke off inside my iPad, I could see the metal bit inside as compared to…read moreanother iPad we have. My husband took it to bestbuy geek squad and they convinced him the charging port had come unsodered from the motherboard and pushed deep into the port hole. They couldn't fix it and said apple charges $300 for that fix. We decided to take it to phone zone for a cheaper repair (quoted less than half the price of apple) and lo and behold it was just a metal piece of the charger like we originally thought. The repair guy was super nice and it was a very reasonable price to remove/clean the port. I will definitely be bringing my devices here from now on.

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Visited the store for a charging port replacement, mine wasn't working properly. Chris was super…read morehelpful by ordering the part. A few days later got a call to come in for services and in the blink of an eye he was done. Thank you so much for your expertise!

The guys here are awesome! Im going to submit this review for the north park and downtown location…read morebecause the fellas at both of these shops have helped me. I brought my iPhone 12 Pro in to have the back glass replaced (badly cracked each time, yeah I suck) and to have a new battery installed. Every single guy I've interacted with has been awesome. They are very friendly, work quickly, care about the customers and are VERY accommodating. HOW accommodating you might ask? Well I brought my phone in yesterday to have the back glass and battery replaced. They were able to fix the back glass no problem but did not have the battery at the north park location so they asked to come in tomorrow. I mentioned that I wouldn't make it by closing because of my work commute. Well that didn't deter them from being awesome at all. Not only did Miguel, from the downtown shop, bring the battery up from his store, but he showed up at the north park location 30 minutes after closing AND replaced the battery for me. I choose to support local businesses and I am MORE than happy to spend some time writing up a review (here and on google) for great people behind a great local small business. I hope this review is helpful (it really is) and hope you give them your business (cmonnn). Thank you guys for giving a s**t about your customers!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

I have a old ipod touch gen 5 and the battery expanded. I called best buy the geek squad and they…read moredo not fix any ipod. So, I went to Touch-Tel Wireless. They did my Samsung table replaced the battery which was good. I asked if they could replace the battery for my ipod, he checked for a battery for my ipod model number. He had it, and said it could be done about an hour or so. Perfect, I picked it up later and it was fixed. Great job guys. I recommend them of you need any electronic devices to be fixed. Price was not bad.

My phone is my life and I refuse to take it anywhere else but here. Not only do I rely on my phone…read morefor work but it holds many memories that are very important to me. David is always incredibly helpful and will not charge you if he cannot diagnose the problem, which he always does but knowing that helps with the anxiety of dropping off something that is essential to my work life. I always leave my phone knowing it is in good hands and that is the majority of the anxiety when you already have the stress of not having a functioning phone. David is incredibly friendly and knows the stress of having a phone that is not working so never do I feel like I'm leaving my phone with an uncaring stranger. I don't even think about taking my phone anywhere else, David always knows what he is doing, fixes the problem and on top of that has my trust. I cannot express how much I appreciate his work and professionalism. I'd give him more stars if possible.

Had issues with my charging port, I figured it was all the lint/dust buildup into it. Went in and…read morewas greeted warmly by David, told him my issue and he went right to work on it and took a whole 3 minutes to fix it. Plugged it in onsite and works perfectly again. 5 stars and will return soon with my MacBook for another fix

I had an emergency situation with my phone at 9pm, Simon went ABOVE AND BEYOND to help me out in a…read moreway i'd only imagine a friend would do. Not only is he super kind, hardworking and pleasant to talk to, he is by far the most knowledgable iphone repair person/service i've come across. He's incredibly intelligent, cares about what he's doing, and gets it done super quick. Not to mention, his prices are amazing and he comes to YOU! I cant recommend his services enough. He will definitely be my go to guy for all my iphone needs. I'm pretty sure he fixes other things as well and I have no doubt he excels at whatever he does.

Simon was great. Fast, courteous, and professional. The phone works better than before.read more

Took my phone here today to get the back glass replaced due to a crack. It took 2 hours which is…read morefine. When I left I couldn't use tap to pay to make the payment so I paid with Apple Cash via text. I also have a digital key I use for my car - that didn't function so I messaged them. I reset the phone and still don't function but I messaged them and they told me to bring it back on Monday. I paid 65.00 best price around though. I promise that I will update this review Monday once I have completed the repair and they've checked my phone out to figure out why the tap is not functioning now. UPDATE! Went back on Monday and the took care of my issue, tested it thoroughly and got my tap to pay and digital keep working in less than an hour. Phone is good as new! Thank you guys so much for your amazing service and great communication.

I originally went once and they repaired my iPhone 13 Pro screen which was glitching, so I messaged…read morethem and they offered next day repair. I originally had paid about 80$ for an LCD screen but once they repaired it again they gave me an OLED screen free of an extra charge! The workers are very nice and quick only took around 10 minutes. No issues now.

Super nice guy. Gave me a few minutes of this time on my sluggish phone problem. He boosted the…read moreRAM setting no charge..

Great service from this company. I went in about 3 days ago, they cleaned my PlayStation 5 within…read moretwo days and I went home and started playing and so far no overheating issues. When I go home tonight after work I will get back on to further play for a longer time to really test it out.

I've been using Dr Apple for a few years now. Always the best quality and clear communication…read more Recently I tried someone new because the Dr was ill. I wasted a week of my time and ended up having to pick up my laptop and take to the Dr as I originally wanted. I would have been better off just waiting... never again

On the surface, Roger is a kind, friendly, hard working, diligent man who gets the job done for his…read morecustomers the fastest he can. This can be said for the people who have easy fixes and/or communicate every single needed detail to him before he goes to work. When it comes to customers with complicated matters however, this is where it gets shaky. Very shaky. The great 1989 earthquake of San Francisco shaky. Donald Trump's reaction to Bad Bunny shaky. He becomes combative and defensive, as you can see on his replies on all the bad reviews here. I brought my Macbook to him on May 2024 because it kept freezing. He got it working again in about two weeks! Amazing!!! HOWEVER... what he decided to do WITHOUT MY CONSENT was upgrade my system. I never asked him to do such a thing. So in his defense, he said I should've told him from the beginning to not upgrade my computer. I didn't want an upgrade because my older programs I frequent would not work anymore with the new OS. So, what? Is it standard operating procedure for this to happen? Is it common knowledge? I never signed a contract, nor did he ever give a word stating he would upgrade my system if he ever saw the need for it. This was a continuous uphill argument that only gave me a worsening, worsening impression on him. As you can see, Roger does not practice the classic businessman's motto "the customer is always right". He did offer to fix things anyway at no additional cost. Thing is, I gave him my laptop to attempt reversing the upgrade in June 2024 and he kept it for ONE WHOLE YEAR. Within that year, I'd follow up with him every week. He apparently has been hospitalized, went to the Philippines and was having personal problems. I don't know which of those to believe. But long story short, I didn't receive my laptop back until early July 2025. There was no extra work done to it. It was in the same condition as when I handed it back to him a year prior with the updated OS. He even gave me a box for a new iPad, with no iPad inside it. Very funny Roger. People, I've come to learn he isn't registered with the BBB or the BHGS. He also blocked my phone number, as I was trying to reach out to him for at least a partial refund, and my text never said delivered. This guy used to argue that he did fix my system, and the amount I paid him covered that. But where's the customer satisfaction? I didn't get that AT ALL. The amount I paid him SHOULD include customer satisfaction. It's basic business principle isn't it? So behind the polite smile, the "God bless you", the "it warms my heart when you leave good reviews", this is what you'll get when something doesn't go your way. I'll never have my old Macbook the way it was again and my $372.35 was thrown in the trash. I'll never hear and edit the inspiring audio that I can only access with my old ProTools program. Nor could I ever see or edit the amazing photos I kept in my old Lightroom program ever again. Thank you Roger. Thank you for teaching me that my weakness in undercommunicating will cost me in the end. Thank you for adding an unanswered grievance to my life. This is one malpractice on your part Dr. Apple. And my heart goes out to the others that have been wronged under your care.

My iPhone 15 pro suddenly stopped working earlier. First it froze, then the screen went black. I…read moretried troubleshooting it myself with no luck. So, after a search for phone repair shops in my area, I decided to stop by Big Time Phone Repair. Peter was the name of the tech who checked out the screen and battery to figure out exactly what was wrong. He explained to me the best and worst case scenarios before doing any repair. He tested my iPhone and the issue turned out to be the battery, which he quickly replaced to remedy the issue. I was in and out within like 30min time with my iPhone fully functioning once again, at a very reasonable cost. Highly recommended!

I brought my iPad in for its first screen replacement and was told it would be ready within 3 hours…read more. However, I was not contacted , and during that time I had to repeatedly reach out myself to get any updates on the status of my device. This lack of communication was both frustrating and unprofessional. I had to call the following day more than 24 hours later to get an update and then he finally told me it had been ready since the morning and no one bothered to reach out. The white screen they were attempting to put on turned out to be defective and they said if I wanted the same color, I would have to wait a week otherwise they could do black same day . I chose black because I needed it before we left to go out of town .Additionally, during the repair process, the back of my iPad was scratched while your staff attempted to remove glue. At No point was I contacted to inform me of this issue or to request my approval before proceeding in a way that could damage the device. I should have been notified immediately and given the opportunity to approve or decline any action that could affect the condition of my iPad. I entrusted my device to your business expecting proper communication, care, and professionalism. Unfortunately, this experience did not meet those expectations. I do not recommend this business for any type of replacement. Their communication and professionalism is poor.