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    Phone Doctorz

    4.0 (1 review)

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    11 years ago

    Helpful 3
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    Love this 4
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    Fone Zone

    Fone Zone

    4.5(2 reviews)
    22.1 miFinnieston, West End

    The staff here is so friendly and accommodating. They go above and beyond for all of there…read morecustomers! I order an item to this store but needed to return it. When I arrived they were very helpful in telling me how to go about it. When I returned, with the items, the company whom I ordered from gave me the wrong information about how to return my item. They sent one label when I needed two. So I didn't have to call Apple again, would've been the third time, they helped me find a new box. This box fit all the items and they packaged it up for me and got it shipped so I didn't have to make another visit to the store, in the rain. All three times I've been in, everyone was friendly, happy to help, and very efficient and timely. Highly recommend this place, they care about their customers which isn't always the case other places!

    I really need to stop dropping my phone. Luckily this place is just along the road…read more On the Finnieston strip, there are at least 4 places where you could get your phone fixed. I normally go into a couple and see what prices they're charging me and what the chat is like. These guys have been good for me so far. Last time I dropped my iphone, the screen smashed into at least twelvity billion pieces. They replaced it and put a proper glass screen protector on. This time when I dropped it, the glass screen protector worked - the screen didn't smash, but the whole screen detached at one corner, meaning that the slidey slidey didn't work, so I needed a new screen anyway. Took it in, job done. They're quick - they had that done in an hour. Plus they're helpful. I mentioned that it was super annoying that I dropped it as I'm due an upgrade next week, and they gave me a bit of chat about which iPhone to upgrade to, or shock horror, even to consider a Samsung! So I now feel armed with information for making a choice about upgrades. One thing I would say is watch out for the prices. I honestly think they just make them up. They will come and go with you though so it's worth asking, and also worth comparing with other shops in the strip too if you want to be thorough about it. When I have my new shiny phone soon, I'll be back to this place to get a glass screen protector put on, and also to GET A PROPER CASE THIS TIME! Apparently rubber is the way to go.

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    Carphone Warehouse - CPW Logo

    Carphone Warehouse

    3.0(2 reviews)
    0.1 mi

    DISCLAIMER: This review is headed under the Stirling branch as that's where I bought my phone,…read morehowever most of the content is directed at the customer service call line, which is centralised as far as I know. The only good thing I currently have to say about the Carphone Warehouse is that the girl who sold me my phone last year could not have been more pleasant or helpful and was at no point pushy or condescending the way a lot of assistants in phone shops are these days. However she did talk me into an insurance policy, which, given my terminal clumsyitis seemed a steal at £3.99 per month. Hah! As I walked out the shop clutching my shiny new purchase of 21st century-ism (my first smartphone, woohoo!) and a bag full of my insurance paperwork and such, things started to go downhill. I had been told it would take the usual 12-24 hours to connect, but that it would be likely I would be connected that evening, and if I wasn't connected after 24 hours to call them. So far, so fine. 48 hours later (I decided to exercise patience for once), I called them to let them know I wasn't connected. They assured me there was a problem that week with Orange connections, it was not their issue and that I should contact my network. So I did. And was batted back and forth between Orange and the Carphone Warehouse both denying responsibility and both being very dismissive and unhelpful (Carphone Warehouse more so it has to be said). It was a week and a half before I was connected. Not chuffed. Anyway. The only real cause I'd had to gripe about since is the lack of customer care regarding my insurance policy direct debit. I have had no end of grief with this thing. It comes off on a different day every month, it's sometimes 4 weekly and sometimes not (even adjusting for bank holidays etc) and it's been taken off twice in one month at times (3 bloody times in July for some reason). I have called them umpteen times to try and arrange this for a specific date only to be dismissed with an ''it's on the system and it's definitely on a monthly cycle''. Eh no, no it isn't pal. My bank statement is often cruelly honest with me and it tells me when you've decided to take your pennies in plain black and white. There is clearly a problem at their end somewhere and while it has yet to cause me any problems regarding a returned DD or anything of that nature, it's irritating and should not be happening. I have had refunds where it's been taken off several times, but only after long arduous debates on the landline, costing probably what the amount taken off was worth anyway. They are dismissive, at times quite rude and to be honest, I don't think I'll be wasting any time with them again when this contract expires.

    I'll keep this short! When I was due an upgrade on my phone, Carphone Warehouse, (without…read morepressuring me into going with their insurance and tech membership!) got me sorted with my new iPhone and made sure I left with all my questions answered. The staff are really helpful and professional. They just made everything so simple and I left in no time, happy with my new phone! Also, you get 25% off any phone covers with your purchase.

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    Carphone Warehouse - CPW Logo

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    Carphone Warehouse - Carphone Warehouse Earls Court Road

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    Carphone Warehouse Earls Court Road

    Phone Doctorz - mobilephones - Updated May 2026

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