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    Rings & Things

    3.0 (2 reviews)

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    H Samuel Jewellers

    H Samuel Jewellers

    (3 reviews)

    Shocking attitude to a sale online rather than in store, completely conflicting information every…read moretime and left feeling like H.Samuel have given me a big FUCK YOU. Had an awful experience with this store. Bought an expensive engagement ring. Tried to look at it in store and they didn't have it, said they would order one in for me to look at however I was worried about missing the January sale so purchased online. Was never made aware that online prices would be matched in store. Staff were extremely rude when I went in to collect the ring and had clearly been bitching about me as I was greeted in the store with an "oh you're the one!" With regard to the online purchase. I was then informed of their policy for exchange if the ring was the wrong size but told not to worry too much about the exact rule of number of days cause here in the store they take care of you. Picked up the ring on the 29/1, proposed 6/2 and unfortunately my fiancés dad passed away unexpectedly on the 14/2 due to this we did not have time to get into store to discuss exchange but I felt it was ok as they "take care of their customers in store" we got into the store on the 3rd of March missing the 30 day exchange by only 3 days to be told that all they could do is resize the ring which upon purchase I was advised not to do with it being platinum. The sales advisor told us that the ring was an R and we needed a Q but when I checked my emails a Q was what I ordered. We then returned to the store today to be told that the ring I purchased was size Q and we needed an O so very inconsistent information. Told again to resize but then also told to contact customer service. Customer service confirmed that we could not resize that style of ring more than 1 up or down as it would compromise the ring based on the style which is different to what we had JUST been told in the store. So at this point here we are with a ring that's the wrong size. Can't be resized and won't be exchanged and it was not a cheap ring I tell you that. Shocking attitude to a sale online rather than in store, completely conflicting information every time and left feeling like H.Samuel have given me a big FUCK YOU.

    this is a good branch, it is a decent size and has a fair amount of stock. I particularly like…read moretheir selection of gift's like, ornaments and Beatrix potter gift sets for kids, jewelery boxes and much more. The store is situated in the howgate shopping centre. the staff are helpful and very nice, but the last time i was in i felt they were understaffed.

    Rings & Things - jewelry - Updated May 2026

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