A really terrible experience ordering with Phoenix House tonight.
I had ordered previously with no issues, but tens minutes after placing the order on Just Eat I got a call from the delivery driver. I was expecting him to be asking for directions, but instead he was demanding that I pay 4 Euro extra cash on delivery.
I explained that I had already paid for the entire order by card, including delivery charge and credit card. He said that because I lived so far away, it was going to cost extra on top what I had paid. I live less than 5km from the restaurant and in Cork city. I said that there were no extra delivery charges when I had ordered from Phoenix House (or other places from Just Eat) before.
He responded angrily and started to complain that he didn't understand what other drivers had done and I had to pay him to deliver the food. I said I was not going to respond to extortion and I found his tone threatening. I explained that if delivery charges had increased then the restaurant should change the delivery price on Just Eat - its not my problem if the restaurant hasn't priced delivery correctly and not fair that I have to pay extra when I paid the full amount of the invoice in good faith. I told the driver that I didn't want the order and not to come to my home.
The driver then responded saying that I couldn't not take the food because it had already been cooked. He went on to say that he would let me off the extra charge this one time. I said I didn't want anything to do with the order as I didn't trust him my food.
The restaurant called shortly after to apologise. It is little comfort to know that someone unhinged has my name, address and phone number. Just Eat said they will refund my order, but they have lost my business permanently. read more