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    Phoenix Firearms Training Ltd

    5.0 (1 review)

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    10 years ago

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    The Range At 355

    The Range At 355

    4.0(184 reviews)
    43.6 km

    I brought my grandson for the 2nd time yesterday, and once again we both had a great experience. On…read moreour first visit the range officer took my grandson to the side and using a plastic gun explained safety protocols; I was impressed. I was pleased that the staff appears very knowledgeable and safety conscious.

    I don't understand any of the negative reviews. I'm guessing they all went on the weekend when they…read moreare very busy, and just got annoyed for having to wait while other customers were being attended to... I've been going to this range since the month they opened their doors, and I happily keep going back! This is the epitome of what a "clean range" should be. It has the best HEPA filters in the ranges and it never smells of powder. The employees are all so very nice and helpful, usually with a does of comedic relief. Shooting there is like going to a friend's home to shoot. They make all their customers feel welcomed, rather than some ranges (on Rt 30?) where everyone seems to have an attitude of being better than you and that you're inconveniencing them at their place of work. NOT HERE - YOU ARE ALWAYS MADE TO FEEL WELCOMED AND APPRECIATED AS A CUSTOMER! ALWAYS! While I've been shooting for over 50 years, I recently took a private lesson from Mark Longo to break a bad habit of (like many!) anticipating the shot and shooting low-left. WHAT AN AMAZING INSTRUCTOR! Mark was able to zero in on several bad habits I had developed over the years, and taught me how to correct them as well as practicing drills to continue to fix and internalize them at home. I was always a "decent" shot, but in only one lesson I absolutely improved. I will be joining their club as Mark Longo got me excited to shoot again, because of the progress I immediately noticed. I just want to continue to get better, and I've found no other range that comes close to helping me achieve this. This range rocks! "Uncle Steve" Bloome

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    The Range At 355
    The Range At 355
    The Range At 355

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    Range USA Hanover Park - First time shooting!

    Range USA Hanover Park

    3.3(22 reviews)
    21.1 km

    I highly recommend taking a class or two (or three!) with Victor. From beginner's safety to gaining…read moreconfidence in a 1:1 to knowing I have the skills and knowledge to carry is priceless. He is a clear communicator who notices your weaknesses and helps you correct them. I appreciate his dedication to safety and becoming responsible owners.

    I had been a loyal member of Range USA since before the company even changed its name. I was a…read moremember in good standing, with my credit card on file and automatically charged each month for my membership. When I learned that I needed surgery, I went to the range and specifically told the employees at the front desk that I needed to cancel my membership because I would be unable to walk properly--or visit the range--for at least three to four months while recovering. I also sent an email to Range USA Corporate explaining that I was having surgery, would be out for an extended period, and wanted my membership canceled. Three months later, after recovering enough to get around again, I returned to the range with a very important client who had been looking forward to going shooting with me. Imagine my embarrassment when, standing there with my client, I was informed that I had been "red flagged" and was barred from ALL Range USA locations. I was stunned. I asked what "red flagged" meant and what I had possibly done to warrant being banned. No one at the range could--or would--give me an explanation. I was simply told to contact Range USA Corporate. So I did. After FIVE emails asking what I had done to deserve being suspended, I finally received a response stating that I had too many "chargebacks." Chargebacks? I didn't even know what they were referring to. There is an important part of this story that apparently no one at Range USA bothered to investigate. While I was at home recovering from surgery, someone obtained my credit card information and began making fraudulent charges. My credit card company contacted me about the suspicious activity and immediately canceled the card. Of course they did--that is exactly what any responsible credit card company should do when fraud is suspected. Apparently, however, Range USA continued attempting to charge that canceled card. When those charges didn't go through, instead of contacting a longtime customer and simply saying, "Fred, we're having a problem processing your card. Can you please provide us with updated payment information?" Range USA apparently decided that banning me from every one of its locations was the appropriate response. When I contacted my credit card company and asked about the "chargebacks" Range USA claimed were the problem, they could not explain what Range USA was referring to. I returned to the range hoping someone could help me resolve the situation, but once again I was told that I had to deal with Corporate. My subsequent communications with Corporate were short, abrupt, and offered virtually no meaningful explanation or opportunity to resolve what appears to be a simple misunderstanding. The message I ultimately received was essentially that the decision was final and that I was banned for life. I am still shocked by the way this was handled. I had been a good and loyal customer for more than a year. I had never caused a problem at the range and had never been told of any issue with my membership or conduct. I canceled my membership because I was undergoing surgery--not because of any dispute with Range USA. Then, while I was recovering, my credit card was compromised and canceled for legitimate security reasons. If Range USA believed money was owed, why didn't someone simply contact me? A phone call or email saying, "We attempted to process your card and it was declined; please contact us with updated payment information," could have resolved this entire situation in minutes. Instead, a longtime customer was apparently labeled, embarrassed in front of a client, barred from every Range USA location, and given little opportunity to explain what actually happened. I am extremely disappointed in the way Range USA handled this matter. More than anything, I am disappointed that no one seemed willing to listen, investigate the circumstances, or give a loyal customer the courtesy of a reasonable explanation. I sincerely hope I am the only customer who has experienced something like this. A company should certainly protect itself from legitimate payment disputes, but it should also make a reasonable effort to distinguish between someone intentionally refusing to pay and a longtime customer whose credit card was canceled because it had been compromised. Those are two very different situations, and customers deserve to be treated accordingly. Fred Pfeifer 847-452-9075 fredp@manfredgroup.com

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    Range USA Hanover Park
    Range USA Hanover Park
    Range USA Hanover Park

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    Shore Galleries

    Shore Galleries

    3.6(186 reviews)
    22.1 km
    •$$

    Shore is outstanding. Couldn't be better. Erik gave me a free five minutes packed with information…read moreabout my handgun; I've never owned one. He brought up and answered questions I never even thought of. Legal issues. But most important, he showed me about firing and grip and loading and unloading. All the safety issues too. He did this like it was fresh, like he hasn't done it a thousand times before. Erik has a passion for firearms and ammo. The whole experience of Shore is refreshing. The shore staff is top-notch. Very knowledgeable and appropriately friendly. I used the range. I haven't been on a range in 50 years. But within minutes it felt like home. (BTW, if you read bad reviews, they may be outdated and misleading.)

    I'm a woman in my 20's living in Chicago. Despite my hobbyist/entry level interest, my…read moreopportunities to shoot have seemed few and far between. Part of that is because it can be a bit intimidating entering this kind of environment while you're still building up your confidence. Until I found Shore Galleries! I've been to ranges where asking questions is treated as ignorance rather than a desire to learn. I had the opposite experience here. Upon passing off my FOID card and while filling out my waiver, the gentleman behind the counter managed to strike up a conversation and had us chatting like old buddies in just a few minutes long interaction. I immediately felt welcome and at ease. My friend and I came in on a Sunday afternoon and after browsing the downstairs shop for a few minutes, we were given a stall in the upstairs range. The range is smaller than some others I've been to, and plenty of other patrons wandered in and out while we were there, but it wasn't overly crowded and we didn't have to wait. A full hour in the range and 6 targets purchased ran us a very reasonable $50 for the two of us to share a lane. They have a solid variety available for rent, though we brought our own equipment so I can't speak to pricing on rentals or ammo. There are no ranges in Chicago proper, but from Lakeview to Lincoln Wood the trek felt very reasonable and well worth the short drive! I will definitely be returning here, and am so excited that I found a place I can comfortably learn, practice, and grow.

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    Shore Galleries
    Shore Galleries
    Shore Galleries

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    Phoenix Firearms Training Ltd - specialtyschools - Updated September 2026

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