Excellent service and quick. Got a car Shipped from Sacramento to Yorba Linda . Only took two days…read more. Fast quick and easy will use again if I ever need to ship a car.

Got ghosted. Provided all information that was asked of me, then nothing. Huge waste of time.read more

I was a little nervous about shipping my car across country. But Julie was there to answer all my…read morequestions and made the entire process easy and stress free. I had a specific time frame for pick up. And Julie worked with me to ensure that my car was picked up and delivered well within when I needed. She also kept me posted and confirmed the pick up date and all the driver info. Price was very reasonable and competitive. I will definitely use again , and recommend this company for transporting vehicles. Thank you Julie Sincerely Bruce

Never connected. All the vehicle relocation companies are terrible!…read moreThey give low ball offers and then double the price at pick up time! That is if they show up! Several give an initial quote and never finalize. I could not recomnend any of the dozen I tried to work with !

Scheduled a pickup for a Tuesday, but the local carrier called and asked if I could do Monday, a…read moreday earlier instead. I was fine with that. Pick up went well and on the back end, my car arrived safely without damage. Great. There are a few things, however, that made the experience less than stellar that left me with only giving two stars: 1) Communication-I received an automated text at 6 AM on the morning it was scheduled to arrive and then...silence. The message said I'd receive a call 2-3 hours ahead of delivery and I waited the whole day+ and got nothing. Calls to the agent I booked with went unanswered. Calls were made the next morning and only received a response from their broker dispatch-they had to contact the actual car hauler. I had the name of the carrier and contacted them and was told the driver had a delay somewhere and would reach out ahead of time. That was more than the Road Runner CSRs could offer. 2) Real time tracking did NOT work AT ALL. While it gave start and end days and the "route", there was no update other than the car being in transit. And contrary to what is clearly advertised, no way to look and see where the actual vehicle was in progress (from PA to AZ). That alone would have given me some idea of their arrival time when the dispatch had nothing to offer than "the driver will contact you". 3) Arrival time-still expecting a 2-3 hour advanced notice window, I received a call when the driver was SIX MINUTES away. I stayed close to home, but had I had real time tracking and actual communication, it would have lessened the stress of not knowing where my vehicle was. 4) Language barrier-I suspect that a clear language barrier was also a factor-the driver spoke very broken English and while he was pleasant and professional, there was no explanation for the additional 30 hours I had to wait for some type of response.

I had a confirmation from Roadrunner and received two messages that everything was on time and…read moreconfirmed. On day the car was to be picked up, no one called or texted to confirm a delay. When I called they said they were not sure when they can pick the car up. They would not let me drop the car off at their office in Phoenix because they did not know if there was space available. They were rude and unhelpful on the phone after being on hold for over 45 minutes. Please do not ever use their service. There is zero responsibility they took for the losses incurred by their lack of communication and commitments. Please do not use their services.

I am changing my review to 2 stars because the company keeps texting and calling to get me to…read morechange my review to reflect that the front end of transaction was good because they went out of their way to do it very quickly and we had good service. This is all true. I am changing this to avoid more harassment from the company. Here is my first review: Worst customer service experience of my life! Driver was screaming and yelling at me. I was shaking by the end of it. And the truck ramp was broken. He had to hit one tire ramp with tire iron to get it down and used boards for other side. Least professional experience of my life!

worst experience ever, especially with so much competition for transporting vehicles. If you look…read moreon their website, almost everything they say is totally inaccurate. First of all they say door-to-door pick up, I bought a high in Mercedes in the LA area to be delivered to Arizona. I was quoted $750 later on I found out I paid $200 to $300 too much with other companies calling me with quotes. They emailed me after I stupidly paid them ahead that my very expensive Mercedes would be picked up at the dealership on Monday and delivered to Arizona on Tuesday. The dealership called me on Friday in a panic as I had passed on the information the car will be picked up on Monday however, another transport company took it to a lot where it sat over the weekend, none of this was communicated to me by CAR-GO, I finally tracked down the guy ( luckily the dealer had all of this information) and he advised me it wouldn't leave his unknown lot until After the weekend on Monday! I called CAR Go and only got a recording that they were closed on the weekend so I had no communication or clarity on what was going on with my car. therefore, I was left with only communicating with the owner of this vacant where my Mercedes at. On Monday, it was picked up and I was assured by the driver it would be delivered Tuesday afternoon. To make a long story short, the driver did not want to drive to Tucson on Tuesday Contracted but finally showed up at 10 PM that evening. I I Iwould strongly recommend Anybody shipping a car to not use this company. They are not dependable. They do not provide real time tracking and basically could care less once they got your money. We are talking about extremely expensive vehicles and they do not provide any of the service that they quote on their website. Mike H

Very little hustle, Took all day to move my stuff, Saw the "head guy" Coulton smoke a cart "weed"…read morebefore driving my stuff to its destination. would not recommen in any sort of way this company is very unprofessiona.

Long story short: if you don't have time restraints surrounding pick up and drop off (work, school,…read morechild care, etc.) they have fair prices and get the job done. My car got here within the original window and undamaged. Prices were fair- moving from Arizona to Minnesota for $1,000. I'm giving 3 stars because the communication throughout the process was really not good and I was often left totally in the dark. A few days before my car was to be picked up, They told me it would be picked up Monday. They didn't show up so I called to ask. They said they'd be there Tuesday. They didn't show up. When I tried to ask what was going on, they just said they were within their original window and were not apologetic. The same issues happened upon pick up. They missed a few windows and then, with my car less than an hour away for 1.5 days, said it was because the driver could not deliver ANY cars that day due to some regulations. Then the driver contacted me to say he wouldn't deliver to me because he had too many deliveries that day. Kim in the main office was AMAZING and probably the only helpful person I talked to the entire time I was going through this. Everyone else was condescending and not apologetic because they were within that original window.