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    Services - PHOENIX

    On-site management services

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    Recommended Reviews - PHOENIX

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    Reviews With Photos

    Mark Y.

    The venue itself is beautiful with a great layout -- it was the perfect setting for my wife's birthday party. Unfortunately, the experience was overshadowed by the staff. The bartender had a very dry attitude, and the on-site manager came across as rude and unprofessional throughout the night. We were even told to dispose of the last trunk of garbage ourselves because their bins were full. While several of us stayed late to help clean and move furniture back, the manager questioned one of our guests about a trash bag she had provided, as if he were doing something wrong -- when he was only trying to help. Overall, the space is great, but the people you're left to deal with could use more professionalism, appreciation, and customer service.

    Nancy O.

    Two friends and I recently held our 50th birthday celebration at the Phoenix. It was amazing. The location and the people we worked with to make the event happen exceeded our expectations. Place was beautiful-our guests were blown away at how awesome the location looked for our dance party and Shaskia (owner and host of the Phoenix) was unbelievable. So professional. She worked really hard to help us have a fun and memorable party. She gave us so many good tips about how to use the space and helped us in so many ways that evening. She was great at communicating before the event as well. Cannot say enough about how wonderful the whole experience was with the Phoenix.

    6/6 Response citing non-disparagement clause after public review appears, demonstrating pattern of response to feedback.

    As a business owner and woman of color, I'm sharing my documented experience at PHOENIX, which markets itself as a community-minded space. TIMELINE (all documented via email): - Nov 26: Received email about desk placement and 'belongings boiling over' - Same day: Responded explaining medical accommodation need for a heater and prior arrangement with office mate for shared space - Same day: Provided detailed feedback about how communication styles impact marginalized members and requested clear written policies - Nov 29, 11:20 PM: Received termination notice (during their stated closed holiday hours) with no policy violations cited - Dec 1: Vacated space before upcoming surgery - Dec 2: Management attempting to restrict sharing of this experience Key Context: - Initial concern was about a medical accommodation (heater) - No written policies existed about desk placement or personal items - My feedback focused on communication style and need for clear policies - Termination followed feedback about inclusive communication - All arrangements with officemate were mutually agreed upon - No disruption to other members was documented PROS: - Beautiful physical space - Engaged community members - Good location CONCERNS: Their actions contradict their marketed values: - Medical accommodation request led to scrutiny - Feedback about communication resulted in late-night termination - No policy violations cited - Actions conflict with their claim of being 'community-minded' !! Important Pattern Notice: All statements are supported by email documentation, which I'm sharing for transparency (1-6 screenshots). These emails demonstrate the progression from providing professional feedback about inclusive communication to receiving a late-night holiday termination notice, followed by attempts to control the narrative. All communications preserved in their original form. Follow captions 1/6, 2/6, 3/6, etc in order to follow full story. I hope this helps others make informed decisions about shared workspace options in Alameda.

    Perfect size venue for a party or get together! Saskia made booking super easy and she was very communicative throughout the whole planning and setup process. Loved the onsite the refrigerator and bar area. The whole venue and bathrooms were super clean. No surprise fees after the booking was completed.

    Karen W.

    It's a great venue for an event as my son and his fiancee held their baby shower there recently for about 60-70 people! The venue is beautiful with a counter to put the drinks, chairs and tables, and a smaller room which is open air and very comfortable. Bathrooms are clean and place is cozy. Parking didn't seem to be a problem on a Saturday as everyone was able to find parking.

    Elgin W.

    My family and I had my father's celebration of life ceremony at the Phoenix last week. We are extremely happy with how everything went. The Phoenix staff was super helpful with all of the planning. I worked closely with Ms. Saskia Winter, the founder. We exchanged many emails and she was always responsive and answering all of my questions, which helped a lot. I also visited the venue twice. The staff, (Julie, Artie, and Lakisha) on the day of the event was also super helpful. Things went smooth once the event started. The space was intimate which made it easy for people to connect and mingle. We had food set up and a few decorations. I'm happy we decided to use the Phoenix to remember and honor my father. I highly recommend hosting an event there. You will not be disappointed.

    Vanessa C.

    I hosted my birthday party here and the staff was soooo helpful. I had some things go very differently on the day of and it was great to have such supportive staff on hand. From initial correspondence to working out the details they were very friendly and personable. Plus the space itself is already so cool and chic!

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    10 years ago

    I love the fit out, it's a pleasure coming to work. Great wifi, phone booths and conference room, they really thought of everything.

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    9 years ago

    Great co-working space. Internet is much faster than working at home and it's nice and quiet so I can get a lot don without interruption.

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    Page 2 of 2

    Ask the Community - PHOENIX

    Is there a dedicated secure space?

    Yes the whole place is your secure space. For you party only.

    Is it easy to find free all-day parking near this location?

    We had no problem with parking. Street parking was open to us if your party is after 5 pm the library is closed, you can park there.

    Don’t See Your Question? Ask Away!

    Review Highlights - PHOENIX

    “Saskia made booking super easy and she was very communicative throughout the whole planning and setup process.”

    Mentioned in 4 reviews

    Read more highlights

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    ArtHaus Works - Great Vibe.

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    Absolutely a horrible experience I never Ben got to see a unit I called the platform and what I get…read moreis an automated system then when you actually speak to a person they are rushed or don't listen or just don't give a eff , I first came across a apartment complex Mandela and dealt with one of their reps who was insanely rude with absolutely no respect or filter, I'd seen a gentleman asked excuse me, if by any chance, are you a rep for the company he said ya why what's it to ya , I swallowed it because I'm looking and he was downhill from there I asked if there was a brick and mortar so I could go to and apply , why he said , I said I'm kinda ole school just like to , he combatted me until I was finally done with his BS , the sandwich board outside wasn't any longer attached to the Mandela building any longer because I'd called and they'd no idea what I was referring to even though they've a scanner code attached ...these people haven't a clue to what they are doing none , when I went into the actual building you'd of thought I was a parasite that had crossed into their personal space MAY... IVE BEEN STUPIDLY TRYING TO BE A PART IF THIS ARTHAUS SINCE MAY . Good luck people your insane absolute unprofessional unaware disrespectful people.

    Arthaus recently bought the building I have lived in the past 18 years and within a month of taking…read moreownership sent an eviction notice for legally withholding rent for an unresolved mold and water intrusion issue. It has been months of living in the moldy environment and they refuse to relocate me or fix the actual problem as my health continues to decline due to mold. BEWARE

    Regus California Marina Village

    Regus California Marina Village

    (4 reviews)

    I rented a private office at Regus Alameda for one year and would strongly caution anyone…read moreconsidering this location. Three issues stand out: First, the office was delivered in poor condition. It took six months for Regus to complete basic repairs, during which I paid full rent for a space that was not delivered as promised. Second, at renewal Regus nearly tripled my monthly rent with no meaningful discussion or willingness to negotiate. This effectively forced me out. Third, upon departure Regus charged a $575 restoration fee for a tiny office I used approximately ten times and returned in perfect condition, documented with timestamped photographs. When I disputed the charge, I learned the fee amount was contained in a House Rules document emailed to me two days after I signed my agreement. The center manager and sales manager were unable to resolve the dispute and the charge was upheld with minimal engagement about my concerns. Before signing with Regus, I encourage you to check their BBB profile. They have hundreds of complaints and did not respond to mine or to the vast majority of others listed there. I intend to file complaints with the CFPB and the California Attorney General's Office and am pursuing a chargeback with my card issuer. There are far better coworking options available. Do your homework before committing.

    My wife and I have been members of Regus for many years. As executive consultants for decades, we…read moreused Regus because their facilities are predictable, professional with courteous reception and administrative support. For this reason, I find no solace sharing that our experience with Regus in general and the office in Marina Village in particular is the polar opposite of our previous experience in Atlanta, Chicago, Scottsdale, Walnut Creek, and many other locations. At one point, we had nationwide membership as we held meetings with some of the nations top healthcare corporations, medical device companies and pharmaceutical firms. Here's my warning to anyone who reads this. DO NOT sign a contract with these people. Billing issues go unresolved with threats to send us to collections instead of simply fixing the issue. And the national help desk is just the opposite of help. We recently moved to Tracy, California where there are NO Regus offices (none). Yet, Regus refuses to release us from a tricky renewal to receive mail 50 miles from our door. We need to travel 100 miles to pick up a letter. What's more, the "renewal" was offered long before the expiration date. Here's the thing - the contract was for Regus to simply and ONLY receive mail. NOT office space. I could understand forcing us into a lease option if we occupied space. That is not the case. Rather than cancel or suspend our agreement, they insist that we keep right on paying, and paying, and paying. Good companies accommodate customers and clients. Regus demands that we drive 100 miles round trip to thier facility to pick up our mail. This is insane. I feel betrayed by a company that was once a great partner. I am sorry to say that this may end up in small claims court if they go through with their threat to ruin our credit. As senior citizens, we just want to cancel an unfair agreement that Regus cannot even service.

    Spaces Jack London Square

    Spaces Jack London Square

    (8 reviews)

    Jack London Square

    Please Be Aware: As…read morestated multiple times in other reviews, this firm will significantly overcharge you with automated fees, while the staff and leadership will take active measures to avoid and/or deflect your polite and proactive escalations, resulting in significant time and budget lost as a member. For a $320/month coworking office contract that was signed on December 30, 2024, I had been charged over $2,000 even before the end of March... As a member, you may be auto-charged accidentally for multiple offices, charged compounding late fees while having a credit card on-file from the inception date of your contract, initiated charges you never approved or authorized for "IT Services" - which are allegedly premium WiFi internet" (that you don't need) - "Restoration Services" to clean an office that to my knowledge and observation has never been cleaned by staff to-date... and one day you might even receive an invoice for $322 for "color prints" of your black & white tax returns that you had printed. I spent months in email and polite in-person communication with salespeople, front desk staff, one general manager, one regional manager, and even a customer success representative - all of whom repeatedly apologized for any inconvenience, advised me that they could not figure out my automated billing issues, referred me to other departments, avoided my proactive follow-up's, and even hilariously advised me one day that, "maybe American Express has actually been overcharging you..." when I have all of the Spaces/Regus invoices clearly on display. Though I do not believe anyone at this firm desires for a poor member experience, I have observed that the staff at Spaces does not have the competency to understand the firm's automated billing system, the ownership to proactively handle member issues, the acumen to explain to you why various charges are being invoiced, or the ability to reconcile customer billing issues. Please be advised from a knowledgeable executive who has worked with co-working providers for over 10 years: Read the other reviews here (and on other platforms) that also share similar feedback - Avoid this firm if you can, most especially this location at Jack London Square, and respectfully consider an alternative coworking solution.

    I experienced an overall culture of a lack of accountability at this place. They want your credit…read morecard number so bad though, so they can charge you all the erroneous fees and then play a finger-pointing and gaslighting game of "it's not our fault. Everything is done by some department that we have no access to." Jake will sell you a dream and when you're ready to collect on the dream he sold you... he'll get defensive. Don't rent here.

    Alameda Elks Lodge - Inside their ballroom

    Alameda Elks Lodge

    (22 reviews)

    $$

    Elk's Lodge hosted a delightful birthday celebration in August, and it was a memorable experience…read more The festivities took place in one of their elegant ballrooms, downstairs, and were expertly catered by High Street Station. The food was simply scrumptious, and it was heartwarming to witness older Alameda residents coming together to celebrate the birthdays of their peers. We were also served by the Alameda Boy Scouts who were great servants and made sure our glasses were full and assisted with busing our plates. Elk's Lodge, a renowned national fraternal organization, has a close-knit Alameda chapter. The dance floor was a lively spot, and their Chardonnay was an absolute treat. I eagerly anticipate attending another event at this wonderful venue. Additionally, they provide ample parking in their own lot.

    A very generous neighbor of mine invited my husband and me to the Alameda Elks Lodge Annual Crab…read moreFeed, which was held yesterday evening. I'm giving the lodge a four star for my dining experience and an enjoyable evening. My husband has been here more than a few times to play games of pool with our friendly neighbor and one of his friends. I have been here before for another event almost three years ago. The interior is beautiful, but the walls are thin. One can actually hear people talking in the next room. Our meeting place was the Mahogany Room for cocktails and hors d'oeuvres. I did not want to stuff myself with the appetizers and not have enough room in my stomach for the main entree - crab. Nor did I want any libation before the meal. After the cocktail hour, we were escorted to the Rathskeller (basement of the lodge) where the dinner was held. The gentlemen on the waitstaff were lined up in an orderly manner, serving us whatever we desired - be it the bowtie/penne pasta, dinner rolls/garlic bread, coffee, dessert. Presentation of the crab, the wines (red and white), Caesar salad and the antipasti plates was excellent...casual, yet classy. Dessert was a serving of raspberry sorbet. The only minor drawback was the bowtie/penne pasta served on the same plate as the salad plate. Even though I did not win any of the door prizes after making a donation of $20 for 20 raffle tickets, they had some nice ones, such as the $100 gift card from Scott's Seafood, $100 gift card for Yoshi's dinner and show, $50 gift cards from La Penca Azul, C'era Una Volta, 1400 Bar and Grill, Jim's Coffee Shop, Pier 29. From what I heard, the lodge raised about $1,500 in raffle ticket sales. I also have to give kudos to the waitstaff, many of whom were very tolerable and patient with this woman who sat at the next table behind my husband. She was in the wine (whine) mode. "I want penne pasta. I don't want this dinner roll with butter. I want some garlic bread. Don't you guys have any garlic bread?" On and on she went...egads...she had a sense of entitlement. Yes, there were two bottles of wine at each table, but her incessant whining almost had me do a "face palm" on her. Ooh, I wanted to offer her a piece of cheese, which would have complemented a glass of wine very well. (Now, quit your whining, lady...lol.)

    PHOENIX - sharedofficespaces - Updated October 2026

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