I've been going to see Dr. Roberts and his expert team since I was a kid, about 25 years. I don't even live in Philly anymore, but they are still the only practice I go see. Many of their employees have been there for 10-20 years too, if that gives you an idea of their operation. You will not find a more beautiful office in the country. Immaculate on all floors and crevices, just how they leave your smile. I honestly look forward to a visit. Ever hear someone say that about a dentist practice? read more

This is a dental experience like no other. The office space is absolutely gorgeous-- a renovated brownstone, the ambiance does a lot to dispel those dentist office jitters. And I can't say enough about how friendly, personable, and genuinely kind the staff are. Everyone seems to enjoy working together and couldn't have been warmer to me. Dr. Ames is wonderful-- professional, efficient, and truly kind. I got a great referral (for wisdom tooth extraction) and a patient explanation of my issues. I'll definitely be back. Can't recommend this office highly enough. read more

There appears to be a theme with PhillySmiles: unprofessional. Similar to what others have shared, I have also had a negative billing experience with PhillySmiles. I found the office through my employer portal, which indicated the dentist at PhillySmiles was in my network. When scheduling my first (and ultimately, last) visit, I shared my insurance information and confirmed that this practice would be in-network. The quality of the cleaning was fine, however, the dentist who saw me suggested I have a filling. Knowing my insurance covers such costs, I agreed. All was well until I checked out, expecting to pay my co-pay. That's when I saw the bill. PhillySmiles, after receiving all my insurance information, had an out-of-network dentist work on me. In the end, I paid a couple hundred out of pocket for this bait-and-switch unprofessionalism. At no point was PhillySmiles sympathetic or offered to remedy the situation. My insurance provider had their hands tied, as I was seen by a dentist who was out of their network. What's more? Since switching dentists, I have called PhillySmiles 5 times to get a release form for my x-rays to share with my new dentist. I have yet to receive the release form and at this point, I don't think they're capable of doing so. Look somewhere else, Philadelphia has plenty of qualified dentist offices. read more

The work they did on me was great, no question there. The reason I gave this place such a bad rating was their inability to provide information about which insurances cover here. I clearly gave them my insurance when asked for it as I was a new patient. They didn't mention anything about them not being in network and don't except Dental Delta and when I went to checkout and thinking I was going to pay a copay, I was thrown with a $700 dollar out of pocket bill.... They need to do a better job in screening in the beginning to let people like me know if the insurance will cover or not and not wait till we come in and pay at the end. read more

The office goes crazy for Halloween decorations, which is absolutely awesome, but combined with the vintage dentist chairs, it became creepy. Not that the chairs aren't awesome, and the office is extremely well-decorated (looks pricey), but combined with the creepy decorations, it made some great Halloween horror scenes run through my mind. Apparently the staff comes in costume on Halloween, so I'm sure that's worth seeing. After reading previous posts, I became nervous that they would overcharge me for something. I had them check before each thing they did that it was covered by my insurance. They've assured me that everything is covered, but I won't know unless a bill comes. They were nice but not very explanatory about what they did. Also, it seemed that the music playing was someone's extremely random iPod with rap, world music, and top 40 all mixed together. It was way too loud downstairs. During my cleaning, the hygienist and Dr. Ames were rough and sprayed water on my face accidentally several times. They apologized after I grimaced. It's hard for to know for sure, but because they were rough and the cleaning was unpleasant, does that mean they were more thorough? Dr. Ames has been ranked a Top Dentist by Philly Mag so she must know what she's doing. I don't know that any dentist appointment is pleasant, but I suppose they tried to make it more pleasant by putting a pillow under my head. My teeth do feel clean and I elected to do the procedure that Dr. Ames suggested which will hopefully cost no more than what I paid (fingers crossed a bill doesn't come). It is supposed to last for 4-5 years. If it comes off within 3 months, she'll fix it for free. Hopefully it's not an excessive procedure. Overall, I think I did get a good cleaning. read more

PhillySmiles - They go all out for Halloween - Cosmetic Dentists Near Me - Philadelphia, Pennsylvania

THE BEST, EVER! I can't say enough about Dr.'s Ames and Roberts. They are simply amazing. The staff is phenomanal; helpful, kind, and easy going. Dr. Roberts is just so great. He is gentle, compassionate, and real. I was not blessed with the best teeth but they have helped me 100% of the way. From cleanings, to fillings, to crowns for my implants I am always satisfied with the service. I never feel as though my service was rushed and they are not rude or get annoyed when you ask questions. The ambiance is AWESOME!! No cold room with bright lights scremaing in your face. They will even offer you a blanket if you feel chilly. read more

BEST DENTIST EVER!!!!! I kid you not, I drive down from Manhattan to experience the professional and comfortable services of Dr. Roberts and his incredibly courteous and excellent staff. Not only is everyone involved in the operation top-notch, so is the ambiance and physical space of this office. Set in a beautiful townhouse on Rittenhouse Square, you'll feel like you've stepped back in time to an era when Railroad barons ruled the country. Painless Novocaine... absolutely incredible, I didn't feel a pinch of the needle, Dr. Roberts is a pro at administering this often-times uncomfortable part of dentistry. The very considerate technician put music headphones on me and away we went. I'm on my way to a mercury-free mouth. Don't think twice, make an appointment, you will thank me later. read more

I have been afraid to go see a dentist most of my adult life. I finally got talked into coming to the office (a million thanks to Julia) a few years ago. Everyone here has transformed my smile (and my anxiety towards seeing a dentist, they're seriously THE BEST, gentle, friendly, not intimidating, amazing group). I cannot recommend them enough read more

Dr. Roberts and the whole Philly Smiles team are the best! They all go out of their way to make you feel comfortable and informed. Dr. Roberts has been my dentist for over 20 years, and has always been amazing! He explains procedures so that you can understand, is flexible in schedule, and makes you feel calm and comfortable. For someone who doesn't have great teeth and spends a lot of time at the dentist, I always leave happy! I highly recommend this place to anyone looking for a dentist in the Philly area !! read more

I saw Dr Patel for an emergency. Before I continue just know I am truly afraid of the dentist. It kept me away for years. I called the emergency line and he called back in minutes listening to my cries. I came in first thing the next morning and knowing I had so many issues he listened to me and only addressed my emergency issue at the time. This was so new to me. I was always overwhelmed by all that was needed that I never began. Long story short, I addressed that issue with his guidance and now continuing my care with him. Thank you Dr P for understanding what I need and taking the time to be patient so I will not hide again. read more

I have been a patient of Drs. Ames and Roberts for (wow, I can't believe it) 20 years. Whenever anyone mentions needing a dentist, or anything to do with dentistry, I let them know that Drs. Ames and Roberts are the best. The entire staff at Philly Smiles (their practice) is professional and exceptional at what they do....from cleanings, to making appointments, coordinating with insurance, specialists and providing dental care. I really do feel like part of the family. It makes even the most dreaded dental appointment (I have my mother's very soft teeth and therefore, have had many dental procedures...from fillings, crowns, root canals to implants) comfortable and welcome. I always know they will take care of me and make me feel comfortable in their state of the art surroundings with their top of the line care and welcoming demeanor. I give them the highest recommendation!!!!! read more

I have been a patient of Drs. Ames and Roberts for 25 years. I enthusiastically recommend them to anyone who needs a dentist. They have taken care of me and my children through the entire spectrum of dental issues, and I trust them both completely. Their office is beautiful, and Sally is wonderful about coordinating appointments and working with my insurance company. This practice is really well run, and the care I have received has been exceptional. I recommend it without hesitation. read more

I debated writing this review for awhile but think it's important to share my experience. I went to this office about a year ago (10/17) and had a really negative experience. The office is really nice and had a lot of decorations but the doctor I saw was not good. I have a fear of dentists and let them know this in advance. I saw Dr. Patel and he was really nice and comforting at first but it didn't last. After looking at my xrays and giving an exam he said he saw 4 main quadrants of concerns and that I would need to have fillings done. I asked how many cavities and he said "I don't want to freak you out so I don't want to give a specific number." I asked again and he still wouldn't give a specific number of cavities he saw but kept repeating that he saw areas of concern. I was speechless and didn't know how to respond. When I checked out they asked me to schedule my next appointment to get started on the cavities and I asked how many there were and she said 11. I was shocked. I didn't have any pain except minor pain in 1 tooth that was off and on. I was stunned and left to go back to work. I ended up calling back and talking to the receptionist (Danita) about how I thought it was unprofessional that he refused to tell me how many cavities I had. She repeatedly made excuses for him instead of hearing my concerns and talked over me. He ended up calling me back but I didn't want to talk to him because I felt the trust was already broken. I shouldn't have to get information from the receptionist because the doctor refuses to answer my questions. Also, if someone has a cavity it's billed per tooth so there should be transparency between the doctor and patient so that the patient has an idea of how much everything is going to cost. I finally went to see another dentist who took new xrays and compared the xrays I had taken here. She saw no cavities only 2 teeth we need to watch and told me she was glad I didn't go back to this place. The only thing I'm appreciative of is that they prescribed me toothpaste which I believe helped reverse some of the demineralization in my teeth. If you go here, please be careful or they might try to rip you off. I'm so grateful I decided to not come back here. read more

I actually look forward to going to the dentist with these two and their team! What a wonderful group! Total confidence and great care! read more

Yoooo Philly...love your whiney reviews!! Looks like you just like to moan and groan about having your dirty teeth fixed in a gorgeous office without paying anything. First you ought to try brushing and flossing and stop living on tastycakes. Next you probably ought to realize this office is one of the best gems in your city. If you stop cryin...Ill personally bring these guys up to NYC. At least we know you get what you pay for. Seriously though Ive been commuting to Philly to use use their services for the past 5 years since being reccomended by a friend for an emergency. When I walked in I thought WHOA fancy office I could never afford this - and explained that and they've been more than swell in accommodating this income challenged musician. They have a sense of humor too. I'm a die-hard Yankee fan, after your Phils lost to Yankees, they had a red Phillies P tatooed on a way back crown just so I could pull back my cheek and feel nauseous every spring training. read more

There actually isn't a rating high enough to convey how much I love Dr Roberts and team at Philly Smiles. I have notoriously bad teeth (thanks, genes) and I'm a horrifically anxious dental patient. I'm also not so good at going in for cleanings, I let time go by, and I cry - a lot.... I'm basically every dentist's nightmare. I absolutely love Dr Roberts, Sally, Nic, Hank, and the rest of the staff here. I've been going to them since I moved into the area 11 years ago. I found them by chance, and I'll never leave them. Need routine dental work done? They've got you covered, and they'll make it as painless as possible. Need some help figuring out your dental insurance stuff? Sally is the MASTER and will take excellent care of you. Need some less routine work that requires a really specialized hand, and you completely freak out during treatment so you need someone to help calm you down? Bring in Dr Roberts, Hank and Nic. Pain medicine not working and you can't stop crying because it hurts and you feel like a baby? Call Sally - she'll talk you off the ledge. Best of all, they do all of this without judgement. I don't take care of my teeth in a way that I should, but throughout all of this - the lapses in appointments, the crap insurance coverage, the (many, many, many tears), the not taking care of myself - this team has never judged me, and has always helped me put back on the right track. They have always put me first, they have always made time for my appointments, they are always calling to check in to see how I'm feeling. They don't only send the message that they care about you as a person - but they actually DO. That can't be said for many doctors anymore. I have had a lot of things done to my teeth I wouldn't wish on anyone, but if anyone is slightly nervous at the dentist, or fears they need a lot of work - go see Dr Roberts and his team. It sounds crazy (and I swear it's not the pain meds talking) - I love this team and I will never, ever go anywhere else. read more

New patient alert! I called to schedule an appointment about two weeks ago and got the first available slot. The receptionist was really sweet. She even called me back to give information about my co pay. The office is not far from my job so it was a nice walk to Rittenhouse Sq. I was amazed by the decor and elaborate furnishings. It did not feel like a dentist office at all. They have this really cute barber chair! I had Dr. Ames work on my teeth and she was really sweet and knowledgeable about dental care. I am actually scheduled to do an extraction with Dr. Roberts. Such an awesome experience. read more

Ever meet anyone who has amazing, pearly white teeth, and a gorgeously perfect smile? They probably go to Philly Smiles. Simply put, this place is world class, from the care you receive from two of the most talented dentists on the planet, to the rest of the care team. Truth be told, I really feared the dentist before I found Dr Roberts and PhillySmiles. I wasn't fond of the discomfort associated with drilling, Novocain, and the experience of being scolded by the dentist and hygienists every 6 months for not flossing 12 times per day. Because of this, I've had over a dozen dentists over my lifetime until I found Dr Roberts and PhillySmiles. You realize that you've come to an extraordinary place as soon as you walk through the front door. With most dentists you expect to be walking into a sterile looking medical facility, but here your experience starts with walking through the front door into a gorgeously appointed parlor (complete with fireplace and piano) of a turn of the century home. The treatment rooms are designed with your comfort in mind, with great music hand-picked from a playlist picked by the staff, soft lighting and comfortable pillows to ease you into the treatment. There is even art work on the ceiling! They really get what it's like to be a patient, and it is there that I first realized that I could actually be in complete relaxation and comfort...almost spa-style. Oh yes...the dental care...the real reason for your visit! When getting cosmetic or restorative work done, you want an absolutely meticulous artist and sculptor...and Dr Roberts is absolutely out of this world talented. I had a crown that needed to be replaced, and the temporary crown that he created right there in the office looked better than the permanent crown that was being replaced! The color and shape were a perfect match...on a temporary crown, people!!! If this is how much care Dr Roberts takes to create a temporary crown, I can't even imagine what the permanent crown will look like. Dr Roberts is all about pain elimination, not just management like at other practices. I always thought I would have to suffer through some discomfort during treatment, but he ABSOLUTELY insisted that nobody had to be at all uncomfortable. Even his injections don't hurt...something I never experienced before! Last but not least, my visits here were NEVER about a guilt trip...unlike my visits at other dentists. Yes, I proudly do not floss as often as I should, and Dr Roberts never made me feel bad about it. He really welcomed me as I was. I never knew how great my teeth could look, and how comfortable a dentist office could be until I started coming here for treatment. One visit and you'll be hooked, too! read more

Dr. Roberts and his team are simply the best. Very gentle, detailed and caring, they make coming to the dentists simple, fast and painless. I come here for teeth cleanings but also decided to do Zoom whitening and some basic restoration to fix a few chips. The whole experience was excellent. Crystal talked to me about the whole process and settled my nerves a bit. I did the zoom and I have no regrets! My teeth super white and Dr. Roberts fixed the chips so that I feel amazing about my smile. If you are afraid of the dentist go to Philly Smiles. They will take the best care of you and make it a very relaxing experience! read more

Dr. Ames is the best!!! Best work I have ever had done and the place is so nice its like a whole other world from any other dentist I have ever been to. I have never enjoyed going to the dentist, far from it, but Dr. Ames is so sweet she actually gave me a hug. Sometimes I wonder why someone who clearly has so much love in her heart would want to stab people in the mouth all day, but when I come to Philly Smiles it makes me realize how on the path of life sometimes we have to do whatever is neccessary, even if that means being aware of how clean your own teeth are for the entire week after you visit. And after the feeling of the side of my mouth returns, I always feel a little wiser. read more

Edit 3: Dr. Stevie reached out tonight and apologized for what happened today, She explained that there is no manager at the practice, so it was proven that Julia did lie about being the manager and was being very unprofessional and rude. She canceled my appointment under the guise of saying the doctor was not comfortable treating me but I was being punished for writing an honest review, which is extremely childish and unacceptable on Julia's part as she is a grown adult and she should be embarrassed for not only being caught in a lie but displaying the worst customer service and behavior I have ever experienced. Dr. Stevie said she will be dealt with soon but I honestly don't believe it and she'll continue to work there with no real consequences, which is a shame. But like everything else with this practice, I took everything that was said with a grain of salt despite after what Dr. Stevie said to me. Again she was nice and did her best to rectify the situation but that wasn't enough unfortunately. Regardless, the damage is done and I won't be returning to this office. Note: The Edward J review that was just posted only 6 hours ago is written by someone associated with practice/friend of one of the staff as it praises the front staff and Dr. S in general after only a few hours after I was posted mine, which is clearly suspect, please avoid this place! Christina T is also associated with the practice! Edit 2: I spoke to Julia again to voice my concerns, she kept saying "okay" repeatedly and not actually listening to me. I pointed out to her that this dentist office was kept trying to upsell me on waterpiks again and agin during the appointment, how I again didn't feel comfortable with a general dentist removing my retainer, and how I am being denied service because of a yelp review, which I stated is bad business model and she hung up on me. To be denied service simply because of an honest yelp review is very childish and speaks volumes of the type of people that run this place. I remember making my first appointment to see them and mentioned their website about free Xrays, Julia told me to ignore it and that the website hasn't been updated in years, imagine that! Please avoid this place at all cost, they only care about money and not the well being of their customers. Do not be fooled by the positive reviews. Julia is not the manager of the dentist office, she is a receptionist(and the fact that she kept lying about it is very telling, along with saying Dr. Stevie was not in today but then suddenly didn't want to speak with me, so which is it??? Take all the positive reviews by face value! I didn't know lying was part of their business model! read more

I love Philly Smiles! From the Front Desk, to the hygienists, to the doctors - they are professional, caring and thorough. They have excellent equipment so that they can show you exactly what they are doing to your teeth and why. Before my honeymoon, I had an issue with a tooth and Dr. Roberts offered to help find me a dentist in Hawaii - that is the kind of doctor that you want on your side with the normal cleanings to dentistry issues! Highly recommend - my husband and I both go to Philly Smiles and would not go anywhere else! read more

I cannot recommend this dentistry to anyone. I had the first appointment with Dr. Ames in Nov 2016 and all I know I went in for were scaling and a couple fillings on my back teeth. After the procedure, I looked in the mirror and then realized they also performed a filling on my front tooth. I have had some discoloration on my front tooth for years. After the first filling, I had to go back twice to get fillings re-done(for free) because my original filling keeps falling off. During this whole process for almost a year, no one explained to me why they think it was necessary to perform a filling on my front tooth. I asked Dr. Ames, she did not seem to recall the reason either, she said it might be fluorosis, but a lot of people just do it for cosmetic reason. BUT NOT FOR ME! I did not request anyone to do a filling on me for cosmetic reason and I know how much damage it can cause to drill on a healthy tooth. Eventually, I will have to get a ROOT CANAL if I keep having to redo fillings on my front tooth. I also asked for a second opinion from another dentist, he said it is hard to tell from the x-ray whether it was fluorosis, he did not recommend performing any fillings before researching further and Dr. Ames is not willing to provide any consulting notes for my front tooth (she said it is her personal notes). Ironically, personal notes on a patient's well-being. Reviewing the posts on Yelp, i do not think it is their first time adding a filling without consulting the patient. It is harmful to drill on a healthy tooth for whatever reason. I want to share with everyone my experience so that you can think twice before going to this office. read more

I love Philly Smiles. I've been seeing Dr. Roberts for at least 10 years. The office is not only beautiful but I always feel the care I receive is the best I've ever experienced. read more

Dr. Roberts is the best! If you are looking for a new dentist, look no further than PhillySmiles. I have been seeing Dr. Roberts for 10 years now and he is the reason why I am not afraid of dentists anymore! Their front desk staff is also amazing. They are always very helpful with your insurance issues. read more

I've tried many dentists over the years, and time and again I keep coming back to Dr. Roberts and the PhillySmiles team! From the time you walk in they are kind and ensuring you understand everything going on with your appointment. The hygienists are thorough with their cleanings and Dr. Roberts goes above and beyond to keep his patients comfortable in his chair. As a nurse it's important to me to see a dentist who has good bedside manner and treats me with respect while also ensuring I'm taking proper care of my teeth. Overall I would highly recommend this practice to anyone in the Philly area! read more

Dentists... who likes them, right? That's what I thought before I got to Philly Smiles... Dr Balin is, by far, the best dentist I've ever had. She's quick, funny, and willing to take time to answer any questions. I had two fillings done earlier today, didn't feel either, and they used minimal Novocaine. read more

Dr. Balin is an amazing dentist. She's very attentive, informative, and helpful. Answered all of my questions regarding tooth pain, types of toothpaste and floss that would work best, and how I could improve my mouth health. She takes appointments on time, and most recently she took me fifteen minutes early! Definitely recommend her to anyone looking for a great dentist that does efficient work very quickly and is very invested in her patients. AMAZING staff and reception area as well. Talk about feeling at home at a dentist office! read more

Dr. Tewari was very nice and helpful and my actual appointment went fine, but I found the reception staff pretty rude. The dentist told me I needed a large amount of work which I thought was unusual, so I posted to a general local Facebook group asking if this was usual practice or if I should get a second opinion. I never accused Philly Smiles of anything, only asked if others thought my experience was normal (because we all know that plenty of places will try to upcharge you - car mechanics, doctors, dentists, etc - it's not a personal attack at all to simply ask for another opinion). Someone who worked at Philly Smiles found the Facebook post, and when I called back with a question about the appointment they admitted they'd found it, tried to force me to come in for an additional unnecessary "consultation" appointment, chided me for the Facebook post, called me "unprofessional" when I was nothing but polite and neutral, acted snippy over the phone, **threatened me with a lawsuit**, and then **hung up on me**. Upon recommendation from someone else I ended up switching to South Philly Dental and was much happier with my experience there. I appreciate that Dr. Tewari did try to follow up via email, but at that point I felt so unwelcome at Philly Smiles it was not worth it. All I wanted to do was get a second opinion from the community, and they treated it like a crime. Tread with caution. update: Dr. Tewari emailed me shortly after I posted this review and told me that the issue had been addressed with the staff, so that was good to hear. read more

This establishment was incredibly comfortable and the staff were professional and kind. I was particularly impressed with my dental assistant, Edyta. She was charming, knowledgeable and she guided me through my first appointment with grace and poise. Every person there was so welcoming and I am thrilled to say that I have certainly found my dentist in Philadelphia! read more

I have always been petrified of the dentist but ever since I found Dr. Ames and Dr. Roberts, going to the dentist is a breeze!!! I had a root canal last week and I didn't feel a thing! Dr. Roberts technique was incredible, I didn't feel the needles AT ALL, which is the part I used to cry about before the needle was even in the doctors hand. Dr. Ames also has done some fillings for me and I didn't feel the needles either. Dr. Roberts and Dr. Ames are my dentist for life! I used to think the dentist was always a painful experience, but that was before I found Dr. Roberts, Dr. Ames and their amazing staff. If you were like me and believed the dentist was always going to be a painful experience, then you've been going to the wrong dentist! Going to Dr. Roberts and Dr. Ames is proof that going to the dentist can be a positive experience. read more

Philly Smiles is an amazing dentistry. They are super efficient, and still take the time to get to know you and make sure you're comfortable. I hate the dentist and get very nervous any time I have to have work done, but when I had to have a crown put it Dr. Balin and Wendy, the dental assistant, made sure that I was numb and comfortable during the whole procedure. The office is gorgeous and clean, and they take most insurances and are reasonably priced. I would highly recommend. read more

I have been living in ny and came here (recommended by a family friend) because I lost my night guard and I've been having some pain. The staff was friendly and shout out to Dr. Stevie for her help. I'll be coming back. read more

Earlier this week, Dr. Roberts extracted my two upper wisdom teeth. The actual procedure was completely painless and amazingly quick. Dr. Roberts and his staff are extremely kind and understanding - explaining each step of the process, providing a blanket when I mentioned I was cold, and guiding me out of the office. The recovery has also been much easier than expected. They gave me clear, written instructions for post-op care, as well as a painkiller prescription that I haven't even needed. Dr. Roberts texted my husband after the procedure to let him know it went well and followed up with him later in the day to check on me (as he was my de facto nurse). My earlier experience with Philly Smiles was with Dr. Ames who performed a check up and filled a cavity. Again, an easy and painless experience. The office itself is also quite remarkable - gorgeous building with fireplaces and a grand piano! Plus a warm reception staff. read more

Don't be fooled by the fancy office, the luxurious surroundings and all of the other facade posed by this dishonest sham of a dentist. I can only comment on Dr. Ames' work in my mouth; however, following an initial visit -- I was advised that I had numerous cavities on both sides of my mouth. After a scaling, root planing, and many fillings on one side (and thousands of dollars worth of reimbursement from my insurance company -- and hundreds of dollars out of pocket at my own expense) I was left with teeth I couldn't eat with and a dull throb that persisted for weeks and months beyond my appointment(s) with Dr. Ames. After several visits to their office for adjustments, I was referred out to their Endodontist colleague who essentially told me I was crazy and until I could localize the pain further, he could not help me. Alas, since Dr. Ames placed fillings in nearly every one of my teeth -- there was no good way to differentiate where my pain was originating from. Mind you, I had no pain in my mouth prior to sitting in her chair and allowing her to molest it. When trying to leave the office and have another dentist look at their work, they declined sending my x-rays, stating the dentist "must approve the records being sent." Additionally, they created a fictitious balance I still owed-- which-- when I requested an itemized bill, they have yet to produce. Interestingly enough, my new dentist failed to see any cavities on the opposite side of my mouth that -- in the 'professional' opinion of Dr. Ames -- neeeded many more fillings. At this point, I have paid hundreds of dollars to have the work of Dr. Ames re-done and am still experiencing pain and discomfort in places I originally had none, all because of Dr. Ames' fine work. Needless to say, I wont be returning to have her fill any more fake cavities. Do yourself a favor and don't fall for the nitrous oxide, trippy music and Rittenhouse facade. This office is dishonest, the service is mediocre and if you bring them good dental benefits, they will find a way to scam them for every penny they possibly can. read more

I had tried Dr. Ames after getting a recommendation from a friend, so I went in very optimistic. I kept wanting to give her the benefit of the doubt because she is very nice personally and seems to really care about her patients, but when I look back on my experience, I just can't recommend this office. During my routine cleaning and check-up, I was told that I had four cavities after not having any issues for many years (maybe 10). I was supposed to get this checkup for free according to my insurance policy, but they ended up doing an additional x-ray without asking me that cost $30. I decided to get a couple of the cavities filled. They quoted me $89 per cavity originally. When I went back to get the work done, I was very clear that I just wanted her to fill those specific two teeth, and when I got upstairs to go over my bill, they told me that the visit would be over $500. I ultimately paid more like $300+, but that was still almost twice as much as I anticipated. Apparently, she felt that two others needed to be filled while she was in there, but we never discussed it. Granted, she ended up giving me a discount, but I just felt that it was wrong to go in and do work that we hadn't discussed, especially because I had told her very clearly that I could only afford to do the two teeth we agreed upon. Moreover, shortly after I had the fillings, my teeth started to hurt again. read more

You will enjoy and look forward to coming to Philly Smiles. The office itself is unlike any other that I have been to, a complete marvel. You will be astounded by the elegance of this practice. Although, the true gems of Philly Smiles are without a doubt Drs. Ames and Roberts and their wonderful staff. Everyone is so genuine and sincere, you can tell that the patient's health is their primary focus! I believe what really sets this particular office apart from others is that they listen to you and trust you. They work as a team to deliver quality care and a fantastic experience that makes going to the dentist something you look forward to! read more

This had to have been one of the roughest teeth cleanings I've ever had to endure. The dentist I saw was ROUGH on my teeth. I had more pain leaving the dentist than I came in with after she was done. Wouldn't recommend. read more

Dr. Roberts, Thank you for your lengthy reply. I do believe that you and Dr. Ames are sincere in your practice and genuinely care about your patients and their healthcare. I should not have stated that the root canal, etc. were "incorrect." I am sure that you had a basis for what you did and I do not think that you pulled it out of thin air. I understand that I might not have had pain and that does not indicate that there was no issue. I guess that is why I like when dentists do not rely on x-rays alone to diagnose. When I can feel your instrument get stuck in my teeth, I certainly can understand that something is wrong so I am happy to hear that you will be changing that practice. I realize that might be primitive and old-school, and I realize that I am of a dying breed here, but I still like a human touch combined with your years of practical experience to diagnose, rather than 100% reliance on computers or x-rays. Some people believe in catching things early to prevent larger problems in the future. Some people believe that small things have a way of working themselves out sometimes. You seem to be suggesting that any small thing in the mouth will always grow worse. I do not know because I am not a dentist and my new dentists treat much less aggressively. For the past 7 years or so, that has seemed to work better for me. Maybe your practice scared me enough that I take better care of my teeth now. Or maybe all of my teeth will fall out. Time will tell. But for my jaw to suddenly clamp shut with TMJ, I took that as the sign I needed to try somewhere else. I recognize that this issue was probably mental when I started to feel like your practice was too aggressive for me. And for me to have to go out and buy toothpaste for sensitivity when I never had that before and haven't since, I think that is because your practice is very focused on gum disease. I understand that gum disease is very important and if I saw what you saw every day, maybe I would have been more thankful of all the sensitivity now versus later. But again, I can admit that I may be very wrong and may have issues now/later that you would have prevented had I stuck with your practice. I just felt that if I kept going at the rate we were going that I might have a complete set of dentures in my 40s (that is an exaggeration but not totally). I'm glad I found another practice and I wish I had done it earlier. But that is just me and I will admit, as you ask, that you may have saved me from more than one root canal. I just wanted others to know my experience. read more

I originally loved Dr Roberts and found him to be knowledgeable and personable. I felt they were overpriced but didn't mind. Until I felt they were taking advantage. They said some of my old fillings had cracked and some bacteria was underneath. It has been two months and my mouth is still sore on the one side. I will most likely need a root canal from a simple procedure. As for the "cavities" they claim were on the other side of my mouth...I took the X-rays to another dentist and they found nothing. They also kept taking extra x-rays that were unnecessary. Sadly, they turned out to be a total ripoff and disappointment. read more