We are one year into our experience with Dr. Tim . I cannot express how much professionalism and…read moregenuine empathy the Westford office has starting with the office staff to the assistants and straight to the orthodontist such as Dr. Tim . My daughter had an accident one year ago and Dr. Tim and his staff not only gave us hope and encouragement that he would restore her smile but he went above and beyond that each and every visit. I highly recommend this office and team to anyone looking for a wonderful experience from start to finish. Stephanie S.

This is the third place we went to for braces. The other two, although fine, only had the…read moreorthodontist once or twice a month. After hearing from friends about RTO we decided to try. We came in for our first appointment just to chat and have her teeth evaluated. The cost was $800 cheaper than my last estimate, she left with braces on. My initial impression is great. They obviously know their customers. There is wifi, play stations, tvs, even a huge coffee station for the parents. If you or your child needs braces you would be crazy to not check out RTO.

Spectacular staff. I scheduled my first appointment a few months ago for a braces consult, and I…read morewas worried since A) I'm an adult and B) I was worried about limited options due to pricing. Michelle, the treatment coordinator, guided me through my options and pricing. I wasn't pushed into selecting expensive options, and instead her and Dr. Steve helped me pick the option that would be the most beneficial while considering the price. She walked me through payment plans and was completely transparent and honest. Dr. Steve and Steve Jr. are incredibly knowledgeable and friendly, and the entire team (hygienists and receptionists) are incredibly friendly and pleasant.

Wiring your teeth to correct a minor flaw can be scary, really scary…read more... I shopped around a bit before deciding on Reicheld and here is why they are the winners. First off, Anita, the woman I met with for my consultation made me feel so comfortable and explained how easy it would be to receive financing for my braces. They have an agreemant with Chase (formerly Unicorn Financial) where they offer a credit line with zero interest as long as you make the payments on time. Miss one and you get screwed with a 29% interest rate on whatever your treatment will cost. Second, Dr. Jay, What can I say the man knows what's up. Make me teef look good, do it in a short amount of time, and have hott babes for assistants. Right on. Last but not least, Janet, the woman at the front desk is always so friendly and upbeat it's hard not to leave with a huge smile after making your next appointment. These guys are the best bang for your buck. There's video games and a coffee station in the waiting room, flat panel tv's at every chair/station so you have something to look at besides the ceiling while they are working on you, and they give you soo much free stuff (toothbrushes,calendars, mouth guards, tote bags, sharky bucks that you can use to redeem prizes, tons of customer appreciation outings, and the list goes on and on. On top of that they have the most advanced and cleanest equipment. If you're not into all the other stuff this should def seal the deal when it comes to someone working inside your mouth.

Always had a good time whenever coming in for my appointments. Everyone is super friendly and…read morehumor-full!

I had an all-around great experience with Dr. Lala and his entire team. They offered me Invisalign…read moreand Clear Correct to fix my twisted teeth, and I took Clear Correct. This was affordable, without any removal of features or performance. Over the course of 9 months my teeth improved dramatically; a great value that I would recommend again and again. This place has a super easy location that is brand new and sparkles. The front desk is staffed by very nice women and the whole team of Dental assistants are polite, skilled, and easy to talk to. I absolutely recommend this place!

I have seen Dr. Lala for a few years now. I have adult braces and one tooth has been EXTREMELY hard…read moreto straighten. Through it all, Dr. Lala and his excellent team of front desk folks (Gloria is a rockstar) and Technicians (too many fantastic folks to name), the process has been fantastic. I have a horrible gag reflex and they accommodated every weird solution I could come up with and placed my braces not once, but FOUR times when my funky tooth would slip back. THAT'S customer service!! My grandson will absolutely need braces and I will absolutely be bringing him to see Dr. Lala!

From the owner: Our practice is dedicated to constantly improving our education, updating our sterilization…read moremethods, and taking advantage of technological advances as they become available. We are also firm believers in preventive and interceptive care endorsed by the American Association of Orthodontists. This ideology recommends children visit an orthodontist for the first time by age seven so that future problems and treatments can be minimized or eliminated.

Customer service at the front desk is crap at best. I guess they don't like money, canceling…read moreappointments without notice, rude, unprofessional, and unpleasant. Will not return.

absolutely the worst. the work is shoddy at best. brackets broke all the time despite my son…read moreavoiding all the foods he was supposed to. they repeatedly blamed him, a child, for their poor work. we ended up leaving before the job was done because the service was that bad. but now, because they took FULL payment from the insurance, no one will take him. And now the braces place is refusing to finish the job. I'll be filing a complaint with the state for sure.

I got my braces off today and my teeth feel amazing (I love Amy she is the best) I had over 200…read moreSharky bucks and got 35 dollars in target gift cards

Friendly staff and Dr. Brian always explains the answers to my questions. Love the Shark Bonus…read moreBucks incentive program! Definitely recommend.

I didn't want to say anything, but we had 2 horrible experiences a few weeks ago at Childrens…read moreDental. I brought my two children and we were late. It wasn't our fault there was a ton of construction. Fine. Even though we live quite a distance away I decided to be compliant and come back another time. The next appointment there was some issue with the doctor that had to leave and they couldn't see us anyway! They said they called me, but I never got a message. So, I'm driving close to 40mins each way (my ex started them here) with my two little kids and no matter what we do we can't seem to get an appointment here!! I understand wanting to be on time, but when people are coming from a distance and need service, you must have your doctors available. And to not even let me know, the doctor wasn't there that's just not ok! I'm sorry these might be the best dentists in the world, but their office staff and professionalism stinks. We will not be back

I would give this practice zero stars if that were possible on Yelp! I still can hardly believe…read morewhat happened. My daughter had been receiving her dental care for her entire life at this practice. She had been getting twice yearly routine check ups, plus all the extras that go with braces, retainers, etc. My daughter is 20 now, and she had an issue come up at a routine check up, which apparently needed to be addressed by an adult dentist. They told her that she had no cavities, everything looked great, and gave us the referral. When we went to see the new dentist, he took one look in her mouth and asked us what the plan was to deal with her cavities. Turns out she had TWELVE cavities!!!!!!!! You read that right--TWELVE!!!!!! After being told just two weeks prior that she had NO cavities! Further, when the new dentist showed me the pictures, even I, who am in no way a dental professional, could tell just from looking that there were several cavities! Even worse than this, was that when I called the dentist from Children's Dental to discuss how this could have possibly happened, she took no responsibility for her very obvious and egregious mistakes, and tried to tell me that the other dentist was just "reading the x-rays differently" from her, and that she was a conservative dentist who didn't like to fill cavities too early, because the fillings would need to be replaced? What?!?!? I might buy that with one or two cavities, but twelve? If we had had this information along the way, my daughter might have been able to take some corrective action, but we had been consistently told that she had no cavities and was doing a good job! The final, horrifying piece is that when I was discussing the treatment plan for all the cavities with the new dentist, he let slip that the dentist from Children's Dental had said, when they spoke by phone (at my request) "How could I have missed these?" A very, very good question. For years, I thought that my daughter was getting appropriate dental care, and I'm gobsmacked to discover that my assumptions were not correct. This practice let me and my daughter down in a pretty unforgiveable way, and then refused to take any responsibility or ownership.

These are wonderful and incredibly caring people. I have spent a lot of money and time on dental…read morework over the past 20yrs and have had Patty, Dawn, and Heidi in my dental life for many of those. This dental facility has been gentle and very knowledgeable and walked me through every procedure. They care and make sure you are comfortable--several crowns, root canals, and filling replacements are all done with zero pain. I can not recommend them enough.

BEWARE OF THIS DENTAL OFFICE. Read my review before you make an appointment...My dentist retired…read moreand sold his practice to Cornerstone Dental. The office is new, front office staff friendly...but other than that I cannot recommend. My husband was told he had a "very very" serious problem with his gums and needed a $2,500 procedure. He went for another opinion and found out that he just needed his teeth to be cleaned and a filling repaired....This company is running a monumental scam on unsuspecting people! Seriously thinking of filing a claim with the dental board of Massachusetts to have their office investigated for fraud and misdiagnosing people. And, to add insult to injury, they owe me a $200 refund that was promised over a month ago.