We are one year into our experience with Dr. Tim . I cannot express how much professionalism and…read moregenuine empathy the Westford office has starting with the office staff to the assistants and straight to the orthodontist such as Dr. Tim . My daughter had an accident one year ago and Dr. Tim and his staff not only gave us hope and encouragement that he would restore her smile but he went above and beyond that each and every visit. I highly recommend this office and team to anyone looking for a wonderful experience from start to finish. Stephanie S.

This is the third place we went to for braces. The other two, although fine, only had the…read moreorthodontist once or twice a month. After hearing from friends about RTO we decided to try. We came in for our first appointment just to chat and have her teeth evaluated. The cost was $800 cheaper than my last estimate, she left with braces on. My initial impression is great. They obviously know their customers. There is wifi, play stations, tvs, even a huge coffee station for the parents. If you or your child needs braces you would be crazy to not check out RTO.

Dr. Li and her staff take great care with their patients. She makes sure to thoroughly explain your…read moreoptions for orthodontic treatment so you can make an informed decision. The office is clean and well kept. All of the staff are friendly, professional, and courteous. Highly recommend!

Being a patient at Heart Orthodontics is like having a close family member as your orthodontist and…read moreyou are getting the best care and treatment possible in their home. The office itself is modern with all of the latest technology in orthodontics, and extremely comfortable! The entire process from beginning to end is clear, accurate and thorough. BJ who runs the front of the house is super friendly, organized and amazing admin to the practice. Dr. Li and her staff took so much time to explain every detail about my treatment. They always took the time to demonstrate everything that needed to be done at home, from elastics to retainers and everything in between. This office provided me - a very anxious patient- with very reassuring, calm care. Lastly, Jeannie is an amazing orthodontic assistant who was such a pleasure every single visit.

I didn't want to say anything, but we had 2 horrible experiences a few weeks ago at Childrens…read moreDental. I brought my two children and we were late. It wasn't our fault there was a ton of construction. Fine. Even though we live quite a distance away I decided to be compliant and come back another time. The next appointment there was some issue with the doctor that had to leave and they couldn't see us anyway! They said they called me, but I never got a message. So, I'm driving close to 40mins each way (my ex started them here) with my two little kids and no matter what we do we can't seem to get an appointment here!! I understand wanting to be on time, but when people are coming from a distance and need service, you must have your doctors available. And to not even let me know, the doctor wasn't there that's just not ok! I'm sorry these might be the best dentists in the world, but their office staff and professionalism stinks. We will not be back

I would give this practice zero stars if that were possible on Yelp! I still can hardly believe…read morewhat happened. My daughter had been receiving her dental care for her entire life at this practice. She had been getting twice yearly routine check ups, plus all the extras that go with braces, retainers, etc. My daughter is 20 now, and she had an issue come up at a routine check up, which apparently needed to be addressed by an adult dentist. They told her that she had no cavities, everything looked great, and gave us the referral. When we went to see the new dentist, he took one look in her mouth and asked us what the plan was to deal with her cavities. Turns out she had TWELVE cavities!!!!!!!! You read that right--TWELVE!!!!!! After being told just two weeks prior that she had NO cavities! Further, when the new dentist showed me the pictures, even I, who am in no way a dental professional, could tell just from looking that there were several cavities! Even worse than this, was that when I called the dentist from Children's Dental to discuss how this could have possibly happened, she took no responsibility for her very obvious and egregious mistakes, and tried to tell me that the other dentist was just "reading the x-rays differently" from her, and that she was a conservative dentist who didn't like to fill cavities too early, because the fillings would need to be replaced? What?!?!? I might buy that with one or two cavities, but twelve? If we had had this information along the way, my daughter might have been able to take some corrective action, but we had been consistently told that she had no cavities and was doing a good job! The final, horrifying piece is that when I was discussing the treatment plan for all the cavities with the new dentist, he let slip that the dentist from Children's Dental had said, when they spoke by phone (at my request) "How could I have missed these?" A very, very good question. For years, I thought that my daughter was getting appropriate dental care, and I'm gobsmacked to discover that my assumptions were not correct. This practice let me and my daughter down in a pretty unforgiveable way, and then refused to take any responsibility or ownership.

Had my invisalign treatment done here and I couldn't be happier with my results. Doctors and staff…read morewere all very kind and mindful given the fact my teeth is very sensitive, I was given different options to proceed with the treatment in a way I would be comfortable. Had a great experience and would definitely recommend to friends and family!

Spectacular staff. I scheduled my first appointment a few months ago for a braces consult, and I…read morewas worried since A) I'm an adult and B) I was worried about limited options due to pricing. Michelle, the treatment coordinator, guided me through my options and pricing. I wasn't pushed into selecting expensive options, and instead her and Dr. Steve helped me pick the option that would be the most beneficial while considering the price. She walked me through payment plans and was completely transparent and honest. Dr. Steve and Steve Jr. are incredibly knowledgeable and friendly, and the entire team (hygienists and receptionists) are incredibly friendly and pleasant.

I have had two kids in braces there. Dr. Decoteau does quality work, but the hours there are…read moreextremely difficult for a working person, and if the patient needs more than a 20-minute appointment, you are forced to take the child out of school, because they "only handle longer appointments during the morning". Having a child who has difficulty in school, it is extremely counterproductive to take him out of school for an orthodontic appointment every time, not to mention what it does to my day; I end up having to take a half day off from work for every appointment, which is ridiculous. They sincerely need to come in to the current century and accommodate working, single mothers, or anyone else who works a normal work day. They also do not call with an appointment reminder. I don't think there is any doctor's office or dentist's office that I go to that doesn't give you a courtesy call to remind you of an appointment. They do not do this here. Overall, even though he's a talented doctor, his office policies are horrible and unaccommodating.

I chose Dr. Decoteau as my orthodontist after visiting two other local offices for consultations…read more Having never had braces as a child, and with some cosmetic issues, as well as a couple alignment issues, I decided to pursue the possibilities of getting the dental look I wanted at the age of 69. I was completely happy with Dr. Decoteau and his staff from the onset to completion. It was absolutely the right office and orthodontist for me.

I got my braces off today and my teeth feel amazing (I love Amy she is the best) I had over 200…read moreSharky bucks and got 35 dollars in target gift cards

Friendly staff and Dr. Brian always explains the answers to my questions. Love the Shark Bonus…read moreBucks incentive program! Definitely recommend.

Another shout out for this super-skilled orthodontist and all-around great practice! I have a brace…read morebehind my front teeth to keep everything in place, post childhood braces. Periodically the brace needs repair. Dr Levine fixed everything up--easy peasy-- and did so with a warm, friendly manner.

The best orthodontist in the greater Boston area! They were recommended to me by a friend and I…read morecouldn't be happier! Not only was the office space clean, welcoming, and bright but the staff was super helpful and kind! The staff also very knowledgeable about orthodontics and giving the best quality care, definitely recommend!

My husband & I visited Dr. Orup to discuss the possibility of adult braces. We were so impressed…read morewith how kind and patient he was with explaining the entire process even with some complicated teeth issues. The office was beautiful and the staff made us feel very welcome. I would definitely recommend Dr. Orup to anyone, young or old.

Dr. Orup's office is top notch with high end technology and friendly and professional staff. I…read morehave had three children in braces and our experience could not have been better. The consultation appointment with Dr Orup was extremely informative and a detailed treatment plan was put in place. Dr Orup and his staff are truly supportive and keep you up to date on the progress of your treatment plan at each visit. I am personally grateful for the attention to detail Dr. Orup has displayed in his craft which has resulted in perfect smiles for all three of my children.