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Orthodontics By Design

4.0 (11 reviews)
Closed 8:30 am - 5:00 pm

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Review Highlights - Orthodontics By Design

Gangoy was always gentle and made sure I was comfortable with the adjustments she made to the trays.

Mentioned in 8 reviews

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Crystal Lake Dental - Front desk

Crystal Lake Dental

4.3(8 reviews)
0.7 mi

I saw Dr. Gyurko for over ten years. When she left a Brookline practice to open her own in…read moreWakefield, I followed her. She came to me recommended by a good friend who is also a dentist. After childhood years of an oral surgeon who yanked out baby teeth and a sadistic (I'm not exaggerating) orthodontist (retainers for seven years that gradually 'broke' and expanded my upper palette), I am a 'dental chicken.' I am very particular about who works in my mouth. Dr. Gyurko is wonderfully gentle and caring, great at answering questions, and thorough in whatever she does. She has done deep fillings for me and eventually, when I got over my fear and had two baby teeth extracted, she gave me a dental bridge that looks great. The quality of her care and the lab she used made for an excellent outcome. She 'held my hand' through the process and I have been very happy with the results. I love that the practice is not in some medical building, but rather in a house on Crystal Lake. The view out the windows is beautiful and soothing. I only had positive experiences with the office staff and hygienists. I have since moved out of state, but I have not been able to find a good dentist, not one that lives up to Dr. Gyurko's standards. I'm planning a visit to Boston and I will make an appointment to see her and have my teeth cleaned. She is worth going out of my way for! Thank you, Dr. Gyurko!

I went for my 3rd cleaning, in between visits they switch systems and changed their hours of…read moreoperations. When I arrived for my 10 am appointment, they were not open. Apparently my new text appointment reminder came with a scheduling chance. Two hours later, at my new appointment, I told they how my appointment time had changed and how their notification had gone from a phone call to a text. The desk clerk seemed pleased that they were modernizing their systems. I mentioned how I would have of liked the continuation of the personal touch, as I was not expecting text messages from them. I press her further on how my appointment was for 10, and not noon. She commented that the text would of put the time of my appointment. I restate that I was expecting 10, but the office was closed. She asked if I even still had the card that said that, and I did. She did not offer any apology, and blamed the new system for it all. I went from the apathetic secretary to getting my teeth cleaned, and the world kept spinning. My wife had a crime committed against her. She called the dentist office and got the secretary. She explained how she was unable to get a hold of me, that a crime had been committed and the police involved. The details of the crime went unsaid, but my wife made it clear that if she did not hear form me within the hour that the authorities were going to come there looking for me. It was then that the indifferent receptionist finally lamented that I would be out soon, and she would tell me that my wife called. I stepped out of the examination room, with new appointment and samples in hand, to be told that my wife called and it sounded urgent. I check my phone and call my wife, and start to leave forgetting my jacket. I come back in for my jacket. The Hygienist had not been told by the typist what was going on and she tried to give me an additional sample, while I was still on the phone finding out just in what way my wife had been victimized. I give the Hygienist a puzzled look and turn down the toothbrush explaining that I had to leave. And with my jacket in hand I was gone. In conclusion, I came in to an uncaring office that moved my appointment, didn't care about my dissatisfaction, was more worried about handing out samples than talking to me while I'm on the phone. I wish i could just give a review of that clerk.

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Crystal Lake Dental - Front of building

Front of building

Crystal Lake Dental

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Orthodontics By Design - orthodontists - Updated July 2026

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