Customer service at the front desk is crap at best. I guess they don't like money, canceling…read moreappointments without notice, rude, unprofessional, and unpleasant. Will not return.

absolutely the worst. the work is shoddy at best. brackets broke all the time despite my son…read moreavoiding all the foods he was supposed to. they repeatedly blamed him, a child, for their poor work. we ended up leaving before the job was done because the service was that bad. but now, because they took FULL payment from the insurance, no one will take him. And now the braces place is refusing to finish the job. I'll be filing a complaint with the state for sure.

Always had a good time whenever coming in for my appointments. Everyone is super friendly and…read morehumor-full!

I had an all-around great experience with Dr. Lala and his entire team. They offered me Invisalign…read moreand Clear Correct to fix my twisted teeth, and I took Clear Correct. This was affordable, without any removal of features or performance. Over the course of 9 months my teeth improved dramatically; a great value that I would recommend again and again. This place has a super easy location that is brand new and sparkles. The front desk is staffed by very nice women and the whole team of Dental assistants are polite, skilled, and easy to talk to. I absolutely recommend this place!

We are one year into our experience with Dr. Tim . I cannot express how much professionalism and…read moregenuine empathy the Westford office has starting with the office staff to the assistants and straight to the orthodontist such as Dr. Tim . My daughter had an accident one year ago and Dr. Tim and his staff not only gave us hope and encouragement that he would restore her smile but he went above and beyond that each and every visit. I highly recommend this office and team to anyone looking for a wonderful experience from start to finish. Stephanie S.

This is the third place we went to for braces. The other two, although fine, only had the…read moreorthodontist once or twice a month. After hearing from friends about RTO we decided to try. We came in for our first appointment just to chat and have her teeth evaluated. The cost was $800 cheaper than my last estimate, she left with braces on. My initial impression is great. They obviously know their customers. There is wifi, play stations, tvs, even a huge coffee station for the parents. If you or your child needs braces you would be crazy to not check out RTO.

The quality of service has gone downhill here over the last couple of years. We used to love this…read moreplace and they went out of their way to make my son feel comfortable. Now I think maybe they've grown too fast because the waiting room is always packed full and the hygienists seem stressed and rushed. Plus I don't think we've ever had the same hygienist twice, and we've been coming here for maybe 5 years. They don't explain anything to my son or give him time to get used to anything. We've completely failed to get xrays the last few visits because the mouthpiece makes him gag and panic. During cleanings, they've started using the rinse-and-vacuum method instead of letting him spit and it splashes on his face and it's loud and uncomfortable. We're going to try switching to a smaller office elsewhere that can hopefully give him more time and a calmer environment.

We had to switch dentists for some fillings with nitro. The dentist and office were timely, patient…read moreand thorough.

After reconsideration I wish to state Dr Cugine is professional and competent. I was extremely…read morefrustrated and under great personal stress when I wrote the previous review. The office staff contacted me and asked to amend my comments. They stated they return calls as promptly as possible. They also informed me when they are in their other office they don't check the Tewksbury office voicemail until later in the day.

Absolutely the best!! After going for consults at other orthodontists who wanted to pull out my…read moreteeth and give me only regular braces, Dr. Gwen never hesitated to tell me I could get Invisiline braces without teeth extractions!! After 20 months my teeth are just about perfect!!! Cannot say enough about how wonderful she is as well as her staff! I wouldn't dream of taking my children to anyone else!!

I got my braces off today and my teeth feel amazing (I love Amy she is the best) I had over 200…read moreSharky bucks and got 35 dollars in target gift cards

Friendly staff and Dr. Brian always explains the answers to my questions. Love the Shark Bonus…read moreBucks incentive program! Definitely recommend.

I love this practice! Dr. Swagat Patel is amazing! He is highly educated and genuinely cares about…read morehis patients. I'm so happy to be one of his patients! I recently moved out of the area, but still drive an hour to see him as I am very particular about my dentists. (He's well worth the drive!) He actually does the cleaning (not a hygienist) which I really appreciate. Juan polished my teeth. He is the best! Patient, personable and kind! Best cleaning of my life! I highly recommend this practice!

Deplorable customer service. I sent them my x-rays and was told I was having an extraction today at…read more3pm. They called me and said I can only get an extraction if I come early or else it will just be another consultation. I've already have had 3 consultations, I need an extraction clearly illustrated in my x-rays. It's better off talk with the doctor directly, a lot of dental practices are replete with obese front desk women who just want to go home for the day and don't care about the patients health.

I have seen Dr. Lala for a few years now. I have adult braces and one tooth has been EXTREMELY hard…read moreto straighten. Through it all, Dr. Lala and his excellent team of front desk folks (Gloria is a rockstar) and Technicians (too many fantastic folks to name), the process has been fantastic. I have a horrible gag reflex and they accommodated every weird solution I could come up with and placed my braces not once, but FOUR times when my funky tooth would slip back. THAT'S customer service!! My grandson will absolutely need braces and I will absolutely be bringing him to see Dr. Lala!

From the owner: Our practice is dedicated to constantly improving our education, updating our sterilization…read moremethods, and taking advantage of technological advances as they become available. We are also firm believers in preventive and interceptive care endorsed by the American Association of Orthodontists. This ideology recommends children visit an orthodontist for the first time by age seven so that future problems and treatments can be minimized or eliminated.