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    Phillips Energy

    1.0 (4 reviews)
    Closed • 7:00 am - 5:00 pm

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    Superior Plus Propane - Tank gauge.

    Superior Plus Propane

    (74 reviews)

    I hate that I even have to select one star to leave this review…read more We have been a Virginia Propane customer since 2021. During that time, our annual propane refills have been: 2022: 40 gallons 2023: 45 gallons 2024: 56 gallons 2025: 66 gallons 2026: 67 gallons Despite our usage steadily increasing each year, I was recently informed that because we do not meet a new 70-gallon annual minimum, our tank rental fee is increasing from $48 per year to $190 per year--nearly a 300% increase. We only use propane for our gas logs and outdoor grill. At our last fill up, we were 3.3 gallons short of meeting the 70 gallon minimum. I contacted customer service by email, and my husband also called to discuss the situation and ask if there were any options or exceptions. We were simply told that nothing could be done. When we asked about having the tank removed instead, the response was essentially, "Just let us know, and we'll schedule the removal." I understand that our account is relatively small, and I realize policies can change. However, the complete lack of flexibility or willingness to work with a customer was extremely disappointing. Rather than trying to keep our business, the company seemed perfectly content to lose us. The fee increase is frustrating, but the customer service experience is what ultimately prompted this review. We are going to have the tank removed (I'm sure that will be a pleasant experience) and go with a local company.

    if I could give less I would. Been calling and calling for service before we run out. No one…read moreanswers the phone. portal doesn't work either! What a crappy company after the Quarles sold it. Very poorly run.

    A&B Propane

    A&B Propane

    (17 reviews)

    Cindy sends me an unsolicited email basically saying I should take my business elsewhere. That was…read morea year after our last conversation. There was no need to send that other than to be insulting. Cindy left out several key facts. I didn't order anyone to fill the tank beyond the limit. The guage clearly showed 10%. The fact that they were unable to fill the tank to only 181.8 gallons was acknowledged. Although I was frustrated, as Cindy said, I thought we reached a mutually agreeable solution and I would pay for 200 gallons at the discounted rate. So as if I cared about my propane issue over a year ago, Cindy decides it's a good business decision to tell me to take my business elsewhere when I didn't even contact them since June of 2025. She then goes on about the procedures to find a new company. This falls under the "nobody asked you" and why are you contacting me. The issue was resolved in spite of her attitude over a year ago. I believe Cindy is not suited to be talking to customers. I don't want or need her advice. I certainly don't appreciate her digging this up over a year later to say "... take your business elsewhere". I recommend some personal therapy and a different job. The Yelp review was generated this year after this annoying series of communication. If you need drama and rudeness, A and B is perfect. we

    Have used them about 15 years. Always happy. Scott is great. Good folks. I always recommend…read morethem to friends.- Mary S.

    Phillips Energy - propane - Updated October 2026

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