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    Philip R Mascia, DDS

    5.0 (2 reviews)

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    Danbury Dental Group Affiliated with The Smilist Dental - Front Desk Team

    Danbury Dental Group Affiliated with The Smilist Dental

    4.0(26 reviews)
    4.3 mi

    I honestly don't even know where to begin. My visit started off fine--the dental hygienist seemed…read morenice, polite, and genuinely sweet.But halfway through the appointment, that completely changed. In my personal experience, the hygienist's attitude flipped out of nowhere. Instead of maintaining the same kindness she began with, she started mock what I would say and ask condescending question . Not just once over and over. I couldn't believe I was sitting in a professional medical setting being spoken to that way. It was uncomfortable, humiliating, and honestly baffling. I was literally stuck in the chair while someone who is supposed to be a healthcare professional acted like I was a joke. By the end, I walked out feeling worse than when I walked in. A dental office should make patients feel safe, respected, and cared for not embarrassed. During my appointment I felt all of those things. In my opinion, the behavior I experienced was completely unprofessional and unacceptable. I will definitely not be returning, and I'd strongly suggest anyone who values basic courtesy think twice before booking an appointment here. ABSOULUTLEY UNBELIEVABLE!!

    I've been a patient for only 9 months and have had nothing but issues. Canceling morning of,…read moreattempting to cancel on me 10 minutes before my appointment, front end staff telling me they do not "understand the need" for my appointment, front end staff claiming the office is closed so they didn't have to send me my files, and the office manager telling me that her front end staff lied to me. I have been billed out of pocket twice because they don't know how to properly submit anything to insurance. Do not recommend unless you have a lot of free time and don't mind the headache.

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    Danbury Dental Group Affiliated with The Smilist Dental - Our Dental Assistants

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    Danbury Dental Group Affiliated with The Smilist Dental - Our exam room

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    Front Desk Team

    Premier Dental of Connecticut in Danbury

    Premier Dental of Connecticut in Danbury

    1.5(22 reviews)
    2.5 mi

    I wish I had read the reviews here, nearly all negative, before booking an appointment…read more The following is an email that I have now twice sent to the practice. They have not responded. Perhaps posting this on a rating site might stir them to respond. At least, it might prevent some person from undergoing the same bad experience that I have had from this practice. To Whom it May Concern: I am writing in response to receiving a bill for $153 on top of the $65 I was forced to pay on 9/3/25 for unspecified services. I had made an appointment for my spouse and myself to be seen at the same time. I had called more than a month previously asking for any day/date, so long as we could be seen at the same time as we live in northwest Litchfield County. I was given the time of 1 pm on 9/3. I was assured that there would be sufficient time for us to be seen by a hygienist and dentist, particularly as this would be our first visit to this facility. I also explained to the scheduler that I have cervical disc herniation, that it is inadvisable for me to be positioned so that my head is lower than my body, and that it therefore takes additional time for me to be correctly positioned for a cleaning/examination. I was assured that I would not be rushed, and that there would be sufficient time to position myself, and that the hygienist/doctor would be so informed. I reiterated that I have herniated cervical discs in the pre-check in forms that were emailed to me. We arrived at 12:50 pm for our appointment. We waited a while and then were taken into our respective examining rooms. I politely asked the name of the hygienist assigned to me, who brusquely responded that I would not be able to correctly pronounce it. I learned after the appointment by looking at your website that she is Janhavi R. Gaikwad. I had X-rays done. The hygienist rushed me, saying that I was taking too long, while pushing bitewings into my mouth, with me trying to comfortably adjust them. The hygienist then said that the dentist would be coming by to look at the X-rays. I responded that I was informed that I was, as per my dental insurance, to have full mouth X-rays, a full mouth dental cleaning, and a full examination by the dentist. The hygienist was clearly put out and was even more annoyed when I told her of my physical needs due to the cervical herniation. She responded that she didn't bother to look at the pre-check in forms, and that I was taking too long as the practice closes at 2 pm. I was not informed when making the appointment that the practice was scheduled to close within the hour of the appointment on the date and time selected by the practice scheduler. I insisted on a dental cleaning and on being correctly positioned. The hygienist told me that I was "making a lot of trouble" and tried to talk me out of a cleaning by saying that I need a periodontal cleaning, so she shouldn't "bother" doing a dental cleaning. I insisted on having the cleaning. The cleaning was a waste of time. I have had better dental cleaning by flossing and brushing my own teeth with a battery operated toothbrush. The dentist-Dr. Kelly Stubbs-then came into the room, looked at the X-rays, and said that I should get a periodontist. She never actually examined my teeth or mouth. I asked the hygienist for a referral to a periodontist, or if there is a periodontist with which the practice works. The hygienist's response was that I should look up who is on my dental plan and call around. I was told that the services were complete and was brought to the waiting room. At that time, I was told that I owed $65 extra for services. I asked for what and was told I would see it on an invoice to be sent to me in the future, and that I had to pay it immediately. I did so, with misgivings that in retrospect, appear to be founded. I have now received an added billing of $153. So, in addition to a sub-par dental experience, I am being billed $218 above what the insurance paid. I note that the practice billed for a "full mouth debridement" which is apparently what the practice refers to as an ineffective and cursory dental cleaning. A debridement is, I am informed, a deep cleaning procedure to remove plaque and tartar buildup. I have had dental cleanings/debridements throughout my life; I can assert that this was the single most ineffective cleaning I have ever experienced. A "new comprehensive eval" seems to be a dentist glancing at X-rays without ever looking into my mouth. I will not pay this spurious charge; additionally, I demand to know exactly why I was required to pay a previous charge of $65.

    Do not go. So unprofessional it's hard to believe. They engage in falsification of treatment for…read moreprofit. They have been reported to the ADA by me. Hopefully they get closed down.

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    Premier Dental of Connecticut in Danbury
    Premier Dental of Connecticut in Danbury
    Premier Dental of Connecticut in Danbury

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    Philip R Mascia, DDS - endodontists - Updated May 2026

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