I set an appointment to have a root canal done and verbally requested a pre-authorization to be…read moredone and I even sent in an initial down deposit of 80% in good faith. One day before the procedure, I was told there would be a balance due of $130.00 and that was paid. One month later I received a residual bill in the mail for $100.00 and after I spoke with the insurance company I was informed that they never submitted the pre-authorization request. They never took that extra step for me the customer as I requested, I was told by Advanced, that they're not required. I will absolutely never use this team ever again.

I had a root canal done by Dr.Chasen today. Great experience he's very thorough and I like the way…read morehe explained everything. He made me feel more comfortable in an uncomfortable situation. I would definitely go back to him if I need another root canal.

All of the staff are super nice, caring, and professional. I needed a filling for the first time…read moreand am afraid of needles. The doctor and medical assistant were super nice and I never saw or felt the needle once. I've been struggling to find a dentist for years so I'm glad I came here.

I was a patient since 2019 and I never have issues but I did only cleaning. this year I decided to…read moredo some filling, and they were convincing me to do a filling even I have a small chipped to my front tooth he told me I will get you smile back but I regrated I get the worse once the first day he filled it after 2 days it dropped. I called them they asked me to come back I did, I wished I didn't because he told me he will fille it and he end up grinding it and making one smaller than the other. if I can not give a star I will give MINUS

Wonderful! If you have sensitive teeth or put off going to the dentist because of the fear of pain,…read moremake an appointment and ask for Irina! Not only is she very experienced (28 years) and excellent technically, but she's extremely kind and compassionate and makes sure you are comfortable. She used a wonderful topical on my gums and I had absolutely NO PAIN at all during my cleaning. Normally I have a lot of pain. She also explained everything that she was doing so I felt well-informed. She said to me that after my cleaning I would, "Feel like a million bucks," and I DO! My teeth look and feel beautiful! So clean and shiny. I'm really motivated now to keep them that way! I also had a consultation with Dr. Zaffetti. I didn't have any work done with him on this visit, but he was very friendly and informative and I felt like I was in good hands, getting the best advice on how to proceed with my dental care going forward. The front office staff are great, very friendly and professional. In fact, it was my initial phone call with Eileen that convinced me to make an appointment. We talked about my pain concerns and she told me about her own experience with the topical pain treatment that they use. She made me feel very at ease and confident about coming in. Gina is also great. After my cleaning, she told me about the Dentite plan that may save me money and help me pay for the work that I still need to have done. The only downside is that they do not accept HUSKY Insurance, which is what I have. So I will have to pay out of pocket. As a self-employed person, that's going to be really hard. I need some work done so the cost is going to set me back on other plans that I had, but I will do it because taking care of your teeth and gums is one of the most important things you can do. It impacts so much of the rest of your health. When you find dental care that you feel happy and confident about, you don't want to go anywhere else. They do accept other insurances, so if you don't have HUSKY, you should be fine.

MONEY HUNGRY PRACTICE! DO NOT BOOK AN APPOINTMENT!…read more I specifically did my research & found a provider who participated in my insurance. I proactively sent my most recent dental x-rays over prior to my appointment, although the appointment I booked was for my annual dental cleaning. At the time of my appointment I was handed forms to fill out, one of them being a "$35 Oral Cancer Screening". During my appointment the Dentist looked over my recent x-rays and proceeded to order a full mouth set of x-rays. One would think a professional practice would check with a patient's insurance carrier to see if a complete imaging procedure would be covered or confirm whether the insurance carrier will allow it for the 2026 year- NOPE. The dental assistant who performed my cleaning then asked if I'd be interested in the oral cancer screening (you'd think this would be covered under a routine dental screening- not according to this practice.) They push it as if it's their monthly special. After my appointment I headed to the front desk where the receptionist quoted me $226.40 for a treatment plan. In the treatment plan the total fee equated to $680. The "estimated insurance coverage" was $453.60. I spoke with my insurance carrier after the visit to confirm coverage. 80% of each treatment code listed would be covered and I would be responsible for paying the remaining 20%. One code was not covered in its entirety but the office did not inform me- instead I was merely handed a treatment plan with an expectation that I would pay $226.40. Fast forward to a month or so later- I received a bill from Lighthouse Dental in the amount of $310, for what you may ask? The panoramic x-rays that were done without checking my insurance coverage. I received a call from Lighthouse Dental and I asked the receptionist "if I provided my most recent x-rays prior to my visit why were additional x-rays done?" She replied "all new patients need full x-rays." I questioned why the practice didn't check my insurance coverage or contact my previous Dentist for my last full x-rays if it was needed. She then said "well on the bright side you won't have to get it done again for 5 years" EXCUSE ME? To top it off, after speaking with the receptionist I asked to speak with an office manager- who took two weeks to return my call. I refuse to pay $310 due to Lighthouse Dental's negligence. The carelessness of this practice is appalling.

I am truly blown away by the level of care I received today in this office. It has been a long time…read moresince I've felt this good leaving a dental office! Wow! First of all, the office was spotless. It was so clean and up to date with all COVID precautions. Tamika runs the front desk and she is friendly and professional. For my cleaning, Betsy was a pleasure. She gave such a thorough cleaning and fast with all of her X-rays. She is such a lovely person. Last but not least is Dr. Allie Kudish who gave the best exam. She listens, gets to the root of the problem, and is a perfectionist in her work. Thank you to the entire staff at Trumbull Dental Arts. I'm so happy to have found such a wonderful new office!

I would absolutely not recommend Ascend Functional Dentistry (formerly Trumbull Dental Arts) based…read moreon our experience. My partner had a filling/cap come out on a Friday night -- the second time this had happened. He called first thing Monday morning and explained that the tooth was extremely sensitive and that he was having difficulty eating. The receptionist told him they could squeeze him in on Tuesday, so he waited for that appointment rather than immediately seeking care elsewhere. Then, only two hours before his scheduled appointment on Tuesday, the office called to tell him that the doctor was completely booked and could no longer see him. Their solution was to offer him an appointment in the middle of the following week. That level of patient care is completely unacceptable to me. This was not a routine cleaning or something that could comfortably wait another week. His tooth was exposed, extremely sensitive, and painful enough that eating was difficult. What made the experience even worse was the complete lack of concern, understanding, or effort to accommodate him after they were the ones who had already scheduled the appointment. He ultimately decided to switch dentists. His new dentist got him in and had the problem fixed within about 20 minutes. It is incredibly disappointing that a longtime dental office could not find a way to address a patient with an urgent issue -- particularly when the restoration had already failed twice. The last-minute cancellation, lack of urgency, and overall dismissive treatment of a patient in discomfort were awful. We expected much better care and basic consideration from a dental practice. After this experience, he will not be returning, and I would not recommend this practice to anyone looking for a responsive, accommodating dental office.

Dr. Bill Markantonakis,…read more Truley a great dentist-he stands far and away the best in the State of CT. He shows compassion and concern for his patient's needs, great expertise and professionalism. Dr. Markantonakis take pride in his work, and I personally would recommend him-as he takes care of your needs. Dr. Markantonakis is the Best!! James C.

Great experience. The staff are amazing. They explain everything, are constantly making sure your…read moreok during the procedure. Their bedside manner is excellent. Highly recommend.

I first called to make an appointment with his office and never heard back from them. I followed up…read morewith them a week later and they were confused why I never heard back. I met with the doctor who spoke to me like I was a child and never made it clear that I needed to return to complete the work that he was suggesting. I called two months later and was told I needed to come in for a consultation. I was recommended him by my dentist and knew that there was communication between the two of them but did not convey to me a plan. I still have not heard from his office about an appointment that they were looking to schedule. I'm way too frustrated to ever see this guy again.

I have ONLY good things to say about this practice. Dr. Moran is totally committed to periodontal…read morehealth. He is adamant about flossing & brushing. He is frank, honest and thorough. He's not there to placate you. I believe he has saved my oral health and teeth. He put me on the right (the only) track. I visit him TWICE a year because of the positive results. The office staff? AWESOME. I have NEVER had any problem or been rushed or pestered regarding cost. Yes. Christie does get busy. She's answering the phone, making appointments and answering questions. She does it all...WELL. I am lucky to have them all. Joyce

I see, my previous review was 5 stars.Unfortunately I am changing my score to one star. I have been…read moregoing to new haven dental for the past six years. This past saturday was a unfortunate event to where I was Under the assumption that I have an eight a m appointment on saturday morning. I would say it's very important to contact your patients and let them know if their appointments are canceled. Here it is the next day monday at three o'clock in the afternoon and still no one person has contacted me.

They will cancel on you last minute & be unable to reschedule until the following month. I had an…read moreappointment for Dec 8th & was contacted Dec 6th that they need to reschedule and could not fit me in until January 15th

I was back visiting in New Haven and...lost a crown! :(…read more Here was the great news: Lumos was my old dental practice when I lived there...and even without knowing that, they had me in first thing to get it repaired. Cost was reasonable and the dentistry was ARTISTRY. Any time, any time. Wonderful service.

During my life, I've been exposed to a lot of radiation. I've had interventional fluoroscopy and CT…read morescans performed multiple times. Because of this, I try to limit non-essential radiation exposure. I went to Lumos to get my teeth cleaned. The dentist told me that I needed to get an x-ray first, which I declined. Then, she didn't ask why I declined, she didn't ask whether my family has a history of radiation-associated leukemias, she didn't ask whether I was on immunosuppressive medicines that could make me more vulnerable to radiation. The dentist didn't ask me anything. She rudely told me that I shouldn't come to Lumos. The entire process felt disrespectful and dehumanizing. I would recommend against coming here.