The staff were very friendly with our toddler. We had a much better experience here than at another…read moredentist in the area that was also dedicated to strictly children. The office was very accommodating and patient.

Nicole G is a sweet heart! She is such a pleasure and I'm very thankful for her presence because…read moreshe makes my visit a breeze every single time. She is literally the reason I keep returning to this location. If I could give more than five stars, I would!

Dr Russo has been my family's dentist for over 15 years and we love his service and value to the…read moreextent that, after moving to Boston several years ago, we still travel to Milford for dental care. He combines quality dental care with a pragmatic approach to the costs associated with taking care of your family's teeth. Highly recommend!

From the owner: If you love to have a stunning, healthy smile that you can show off, turn to Walter F. Russo DMD in…read moreMilford, Connecticut for preventive dental and restorative care. Were a full-service dental office that can help with treatments for your entire family. With us, youll receive personal service from a practice that can apply over 35 years of experience for your benefit. We can help with regular cleanings that are designed to maintain your optimal oral health, or you can come to us when youre looking for a minimally invasive solution to an uncomfortable tooth.

I have been a pat for YEARS, since I was a child. The last few times getting my teeth cleaned were…read moreHORRIBLE. The woman cleaning my teeth was not gentle, kept stabbing my gums and would not understand I was in pain when I would make it known. Also the woman who answers the phone is EXTREMELY RUDE AND DISRESPECTFUL. She would interrupt me, had major attitude in her tone of voice and overall not good customer service whatsoever. If this is how long-term patients are treated, I will happily go somewhere else

I am really, really phobic about dentists and I either throw up or cry when I have to go in. Dr…read more Rauch (fortunately) got the crying and he could not have been more understanding and sympathetic. I'm still in awe of the experience I had with him. I know that if he had been my dentist when I was a child, I wouldn't have dentures now. I can't stress enough how gentle he is in both word and deed. He's a real treasure. If you're worried about going to the dentist check him out. I drove all the way from North Haven and he (and his staff) are worth the trip.

I set an appointment to have a root canal done and verbally requested a pre-authorization to be…read moredone and I even sent in an initial down deposit of 80% in good faith. One day before the procedure, I was told there would be a balance due of $130.00 and that was paid. One month later I received a residual bill in the mail for $100.00 and after I spoke with the insurance company I was informed that they never submitted the pre-authorization request. They never took that extra step for me the customer as I requested, I was told by Advanced, that they're not required. I will absolutely never use this team ever again.

I had a root canal done by Dr.Chasen today. Great experience he's very thorough and I like the way…read morehe explained everything. He made me feel more comfortable in an uncomfortable situation. I would definitely go back to him if I need another root canal.

the best dental practice ever. frien, clean, efficient. from the front desk to all of the…read morepractitioners, you can't do better.

Went through their entire pre-appointment form filling procedure, followed up with a phone…read moreconversation with Dr. Anna, explained what I wanted done specifically just 1 filling. Told her I had no insurance, paying out of pocket, just the 1 filling. Would they do just that without all the extra that they hard sell to you, ei: cleaning, full set of X-rays, a consultation, treatment program, etc. She said they could do that. Then, I arrive and its a total "bait and switch" operation. Dishonest approach, ended up spending $300 and did not get the filling. Shame on me for going along. Never again! Beware!

When it comes to medical/dental care, it's more than the treatment you receive; it's how…read moreprofessional, caring and thorough the staff is. They're is not just the best in Milford - they're the best in Connecticut!

I was a Dental Hygienist for 25 years. This is the best dentistry I have experienced. He is…read morepatient, thorough, gentle, and his dentistry is perfect. He is replacing a mouth full of crap dentistry for me. The crap was put in within the last three years by a dentist in Stamford.

Dr. Schecter is very professional and good at what he does. I am now less fearful of going to…read moredentists. Had a lot of work accumulated after not seeing a dentist for 1.5 years and Dr. Schechter laid out a plan to fix up my teeth. I first had 2 quadrant scaling sessions and then got a great recommendation for oral surgeon. Afterwards, I had two painless (after extra shots) appointments of getting a new crown and getting a deep cavity filling. For the cavity filling, he took a before and after picture using the camera and it's pretty cool to see the inside of my mouth. All in all, my experiences with Dr. Schechter is as pleasant as it can be at a dentist. Lisa and the staff are all very nice and reaches out to confirm/remind before each appointment.

I only tried this dentist after reading reviews here and on Google. The staff particularly Nicole…read moreand Lauren was AMAZING and made me feel comfortable enough for me to make an appointment with severe dental phobia largely due to a dentist who worked on me in my teens. I made sure I discussed this specifically when I made the appointment and I also told the assistant as well. The assistant was so calming, so patient, taking extra care to make sure I wasn't in pain-her name was Lauren. She accidentally sprayed me in the eye with numbing formula due to the pain I was in with a particular upper molar but after my initial surprise we laughed and joked about it! This is where my good part of this review ends. Dr. Schechter came in after reviewing my new patient paperwork and seemed more interested in the name of my former dentist (who made my dental phobia 30 years ago severe) than he was in actually respecting my begging him to stop pushing and digging around a tooth that I was already in pain with because nothing was showing on the Xray taken. Clearly there was a large communication gap where neither of 2 members of his staff shared any information I took the time to give them (unless he chose to ignore it) and how important it was-I was very clear that I have severe dental phobia. They kept pushing a cleaning even after I told the front desk the one molar hurt too bad to touch that I could not chew on my left side since Christmas and that there would be no cleaning until after this tooth was taken care of! HOW ARE YOU CLEANING A PATIENT'S TEETH WHEN SHE IS IN OBVIOUS PAIN & DISCOMFORT????? How brilliant do you have to be to SEE a patient's anxiety is rising and when she suggests giving her gas bc that has worked in the past to calm her down, suddenly the doctor is more worried about malpractice, telling me "I didn't say I offered gas, I don't offer it because patients don't want to pay for it and because of malpractice insurance, and I know Nicole (front desk) didn't tell you I offered it". He couldn't tell anything from the full set of xrays so I will be going to someone else. He actually got annoyed with me and remarked "Wow, you don't want me to examine this at all" (which is when I actually asked to be given gas for my anxiety). Instead he tells me his "relaxing demeanor" is enough to calm his patients (!!!) WOW. This is NOT the place you want to go if you have dental phobia, oh and by the way, they don't offer the gas to calm you down if you do. I have no idea how there are glowing reviews about this guy. Worst experience with a new doctor, so disappointing because his staff is amazing, and the only reason I am giving 2 stars instead of 1, and that he referred me somewhere else. But disappointing and disheartening either way, and I am expecting to only have my insurance charged for X Rays since the assistant spent more time with me than the dentist did!

I came to Life Long years ago when it was just Dr. Long who I immediately loved and trusted. I had…read morea dental emergency and saw Dr. Martinez on a Saturday and while nervous, I trusted Dr. Long who had Dr. M. covering. Fast forward to Dr. Long expanding his practice and moving to the Old Saybrook office and Dr. Martinez taking over the Milford practice... Dr. Martinez is as caring a person as he is a magnificent doctor. Despite insurance limitations, Dr. Martinez worked with me to achieve my goals, attempting to save a tooth most other dentists would've simply extracted and looking at both long term and short term advantages to particular treatments. He made me part of my treatment plan and I never felt I had to do anything I was unsure of. When my father died, I needed to fly across the country for the memorial service. The day before I had to leave, I broke a tooth and called Dr. Martinez. Even though the office was closed, he quickly called me back and worked out a mutually beneficial time to see me. He came in on a Sunday morning at 6AM to fix my tooth before I had to get on the plane. The procedure took almost 2.5 hours and he had plans with his (then) pregnant wife for later that morning. His wife came to the office when he was finishing up to pick him up and had nothing but kind and sympathetic words for my loss. He never charged me a dime for that visit. Whenever I've had an issue where the out-of-pocket charge is more than I can afford, he puts payment on the back burner to ensure that I am healthy and comfortable. Dr. Martinez is a dentist who is a caring human being first. He has a way of helping his patients achieve what they don't think is possible in terms of care. He doesn't allow insurance to dictate treatments (he'll save a tooth instead of extracting it even if the insurance would indicate extraction as the recommended course) and works with patients on payment - both in terms of the total owed and allowing payments to be made on the patient's ability to pay. Recently I learned that Dr. Martinez is working from Life Long's Tolland office. Despite the fact that it is an hour's drive for me (instead of the 5 minutes between my house and his Milford office), I will be making the road trip because there is no one I trust more with my dental care than Dr. Martinez. I cannot recommend this dentist strongly enough!!

Unethical billing practices and zero financial transparency…read more I am deeply disappointed with the lack of transparency and poor customer service at this office. During a routine visit, they performed X-rays without informing that the procedure exceeded my insurance's frequency limits, leading to an unexpected out-of-pocket bill. When I brought this to the manager's (Andrew) attention, the office manager completely refused to take responsibility or work toward a reasonable compromise, despite failing to inform me of the non-covered costs prior to performing the service. Patients deserve full informed consent--including clear communication about out-of-pocket costs before non-emergency procedures are done. I will not be returning and strongly advise future patients to double-check every service themselves before agreeing to treatment here, as this office will not disclose unexpected costs upfront.

DO NOT GO THERE! He cut me with the electric filing tool…read moreafter he finished filling my cavity! Did not even apologize. Acted like it didn't happen. I still had to pay full price. He didn't even bother to tell me I was bleeding! After everything before I got up from the chair he says "you may need some chapstick" That's it!! DO NOT GET YOUR TEETH DONE HERE!

Dr Thalody did a great job repairing my chipped front tooth! I was so nervous bc I had never had…read moreanything like this happen before and he matched the color perfectly and it's smooth as can be. You can't even tell! Thank you!!