I came in to fix a chipped tooth. In 2 appointments they led me to believe they would fix it, only to suddenly end the appointment eventually without fixing what I specifically asked for. One of their dentists was also extremely rude, and I would probably have punched her in the face, if not for the fact that I didn't want to get arrested. Avoid. This business is unprofessional at best, borderline fraudulent at worst. read more

Had a routing dental cleaning and walked out now needing multiple fillings, root canal, crown and dental bridge. Wow! All that from one visit. Do NOT TRUST them. The "office manager" acts like he is a licensed dentist. Be Very Careful here. They take full advantage of people on Husky. read more

Run away. This place was suggested by an ER I'd gone to with an abscess. I was taken to a back room and prepped. Nobody told me who I was seeing or exactly what procedure I was to have. I assumed I'd be able to speak with the doctor when they got there. Then a man came in, gave me two shots of novocaine to the bottom jaw, and left. I was numb when he came back a few minutes later. He had his back to me and appeared to be looking at my chart. Suddenly he turned around and said: "You have to leave." I was speechless: was he serious? "What do you mean, leave? You just gave me two shots. Are you telling me you're not doing any work?" "You have to leave." The secretary literally walked behind me to the door. No explanation. Nothing. I had never met these people, never talked to them, had no chance to offend them in the brief time I was there. Later, the secretary called me--not to apologize, but to justify their actions, which she in no way did. She explained nothing, and was even more obnoxious than she'd been in the office. Now I'm trying to get my records from them. If I could leave a negative review I would: minus five, for whatever this was. I'll update if I get my records. read more

New England Dental meets my needs & they do good work as a team to move a lot of patients through that Brookfield office. All business goes through Gabriella and she is a champ at coordinating so much that comes across her desk. She is polite, accurate, smart & a winner at juggling so much. These folks serve as needed at a fair price. read more

Do not go to this dental office. My mother went to the Brookfield office and was met by the most rude dentist. He openly scoffed at her dental situation, shrugged off the pain that she was in, and stated that it was their policy for her to have a physical from her doctor and a blood test in order to be treated. This was all for a standard tooth pull. A woman in excruciating pain couldn't have a simple procedure done and was sent out from the office with no treatment plan. It takes weeks to see a doctor and get blood work done all the while she has to keep dealing with a dental situation which at a normal dentists office would have constituted an emergency tooth pull. I'm upset that I even have to give this place 1 star, because it doesn't even deserve that. read more

This office heavily enforces social distancing... but only if you're Chinese. When my family (3 people, all wearing masks) entered the waiting room, we were speaking Mandarin. Immediately, the front desk lady told us to sit in the other corner of the room in a very rude manner and would not tolerate us sitting anywhere in front of her. Of course, we wanted to properly social distance, so two of us left to drive home, while one person stood in the farthest corner of the room, with no complaints at all. In comes a family of 3 white people who crowded around the front desk window for 5 minutes. Suddenly, social distancing is no longer an issue! The front desk lady gently mentioned how there was a camera in the front of the office and she didn't want her manager to be upset at her for not social distancing people, but then she let two of them sit right in front of the desk with no problem at all. The only difference between my family and the other family was the color of our skin, but were received completely differently. If you want to be professional, tell all of your patients to practice social distancing, not just your Chinese ones. read more

O' no - don't go! I used to be a patient account manager and did treatment plans, billing, whole 9 yards. Went with my kid for a root canal consultation and was totally gobsmacked! Front desk lady - rude Bulky. Dental tech took my kid for an x-ray - ended up giving her without permission or knowledge a $250, panoramic x-ray. For a one tooth root canal - NEVER!!!! Plus bite-wings! Then (wait for it) refused to give me copies for our x-rays for our Dentist because it was "against their policy". This is aftEr we waited a full hour just to get in the chair. Will NEVER go back! NEVER! And the best part was the Dentist asked us if "we wanted a root canal?" I replied we just waitted an hour for a consultation for you to tell us if we needed one. Not to ask us if we want one?!?!? WHat the heck!!!! read more

I usually never write reviews, but I felt the need to write about my horrible experience. I went to the office to see the oral surgeon about an issue with a mark on my tongue. The secretary was very rude and not welcoming at all. You would think she would be on her best behavior for a first time patient. I told them I did not need or want X-rays being my issue is with my tongue. They said I had to. I waited over an hour and when I said something the office manager was extremely rude and not apologetic. He said, you came here to see the surgeon and he's in surgery, with an attitude. He was arrogant and treated you like a number. Just horrendous. Thankfully the oral surgeon seems very knowledgeable, but I will take my business elsewhere. I was in a bad mood all day after this experience. read more

This dental office should be avoided at all cost. They are dishonest, fail to follow through and have a front office staff that has no problem lieing to your face regarding the status of an application for your insurance they claim to have sent. They then promise to resend with sufficient information and contact you when it has been approved. after a few months of waiting for a SECOND time, I contacted my insurance and nothing was ever submitted. If I could give them a 0 star I would. I despise people who have no regard for their own integrity. read more

Everyone at this office is friendly and considerate. Gabrielle at the front desk is amazing. She juggles, appointments, phine calls, insurance approvals, etc. What a great office manager! The dentists all have gentle manner and are kind. The assistants are very caring and efficient. The office is clean and well decorated. I love the fish tank in the waiting room and TVs to watch in the exam rooms. Great place! read more

Hi so if you want the best dentist go to this place it is awesome they are gentle polite and they have the best employees out there. I think they are the best because do you do awesome work and they work hard and they have the best x-rays they do the best cleaning the best you can't imagine how good they are. If you want your best dentist got to this place I'm sorry that I'm repeating it but it's the best place to go thank you for listening and reading bye read more

This place treats you like a number and not a person. The first time I went there I had to wait for a while to be seen and then the receptionist made me wait forever just to make a follow up appointment. The next time I went in, they knew I was in excruciating pain, made me wait over an hour just for the dentist to look in my mouth a minute and tell me it would be 6 weeks until insurance cleared me for a root canal. The receptionist is rude also. Thanks for nothing new england dental. read more

I ended up going to this dentist because it was the only place that took my insurance. I was naive when i went there and they told me i had 9 cavities and didn't get a second opinion. I've never had a cavity in my life. I let them fill them and my teeth constantly hurt now. They also take a unnecessary amount of xrays. I was able to change insurance and go to a real dentist and he was appalled that they took xrays every 6 months for cleanings. He also believes the filings they gave me were BS. This is a place that just wants to bill your insurance as much as possible. Beware and know these practices are not standard with other dentists. read more

I came here because it was a convienient location for me and took my insurance. The employees were nice, but I had lots of issues here. After my first appointment/cleaning, I was told I had a couple cavities so I came back another day to get them done. After two days of having them done, one fell out. I called to make an appointment to get it fixed up and when I came in, they told me they never put me down on the schedule so I had to wait. After I got it re-done, that same week I was in such bad pain, in the SAME tooth that got re-done again. I ended up going elsewhere to get another opinion and come to find out there was still decay under the new filling and needed to get it re-done a third time. I don't plan to be back here read more

I had my first experience yesterday in the Brookfield office. I normally do not like going to dentist but I have to say I was more comfortable at this appointment than I have ever been at a dentist office. The staff is great and caring they all treat you with the utmost kindness. it was an amazing experience. The lady at the desk was very accommodating and very nice the girl who took the xrays was the same and the Dentist himself also they were all wonderful people. I would recommend new England dental to everyone. read more

I had a very positive experience at New England Dental. Everyone there was professional, friendly, courteous and knowledgeable. The wait time was short and their prices are affordable. I felt very comfortable while there and will definitely return. read more

Had several teeth pulled cleaning and cavities filled it was totally painless and hey make you feel very comfortable

I called to make a make an appointment to see an orthodontist as my son needed braces. The receptionist took my info as well as my Dental Insurance information to set up a consultation with the orthodontist. She than said they would give us a comprehensive dental exam that is normally $75 but our insurance would probably pay for it. I declined as I feel my insurance company would not allow for more x-rays in a short period of time. She said she would call my insurance company to see. She was very persistent about this exam. She set an appointment for the following week for his orthodontic consultation. I received a phone call the day of the appointment asking me for my insurance info, current dentist, etc. I advised we did this last week. She said she didn't have it and that she needed that to set up an appointment for the orthodontist. I advised we had an appointment this evening. She said he had an appointment for a comprehensive dental exam only this evening. I let her know I was VERY CLEAR that he was coming in for a consultation for the orthodontist when appointment was made. I told her I just think it's best I go elsewhere as I can see this will just all go downhill from here. She tried to still set appointment but I would not and call ended. I than received a 2nd call from someone else confirming my comprehensive dental exam within minutes. I explained the same story to this person and told him I am definitely not interested. He went on and on about how great the orthodontist is. I let him know I will not go there no matter how good he is and call ended. 2 minutes later the phone rings again, their # on the caller ID. Seriously, stop stalking!! I don't know what kind of scam they are trying to run but I want no part of it. Soooooo unprofessional! read more

Wait time is horrible. I waited over 40 minutes past my appt. time. When Dr. Sheikh came into the room he asked how I was feeling and answered for me before I could even express my tooth pain. Then he spent literally less than 10 minutes assessing and drilling my tooth (WITHOUT ANESTHESIA). He didn't even bother to inquire whether I wanted to be numbed or not, just went ahead and started drilling. I went to him months before when he drilled too much and overworked my tooth prompting the need to get a root canal. I was stupid enough to go back to him for more work done on that tooth. He again shaved away too much and said I would need to come back for a crown. Angrily, I told him he needed to add more filling (and when he did, it wasn't smoothed down well enough) He was rushing the whole time. At one point he moved onto the next patient stating that he will "come back to me in a few minutes" I will get a crown somewhere else. DON'T TRUST HIM. He's just out to get money from you! read more

My experience with new england dental was horrific.. The doctor I felt was very good and had a kind demeanor. However ,the office manager verbally abused me, refused to let me make a complaint about himself and went as far as to make up a false story to make himself look innocent. I do not reccomend ANYONE recieve treatment at new england dental, but if you do, be aware the staff's attitude is outright dispicable. read more

I can't even give this practice one star - our experience was HORRIBLE at this practice. It all started because I declined to have my children's teeth xray'd. The dentist came in and told me that it was against ADA regulations to do a comprehensive dental exam without xrays and that she was not able to do any exam at all without the xrays, but that they would still do a cleaning only. I agreed, while we waited I googled the ADA website which clearly stated xrays "are a guideline for use as a resource for dentists and not intended for standard or care, regulations or requirements". After several minutes another lady came out to discuss with us the NEED to have xrays and we very RUDE!!. She then said they didn't know if they could even do a cleaning without xrays. After waiting another 15+ mins for them to discuss with the non-present Office Manager - we left without being seen. I would never step foot in this place again!!!!!! Their policies and patient/parent manner is awful. read more