I had my initial eye exam in 2021 which went well! I purchased prescription lenses, but chose not to purchase "designer" frames. Of course customers are always directed toward the designer frames, but some people just want a regular frame and nothing fancy! I was directed to the "non-designer" frames in the back corner which was a huge mistake at this business! The non-designer frames could not support my lenses and broke at least 7-8 times, in which I paid at least 5 of those times for a replacement! Ridiculous! I went back to the store again this morning due to BROKEN FRAMES and had them replaced free of charge (by a much older gentleman) which was appreciated! Nevertheless, customers should be informed before their purchase, that "non-designer" frames may not support some prescription lenses! Today was my last and final visit to the Philadelphia Vision Center at Cheltenham! read more