On August 12th, 2019, Doctor Lynda Wright killed our beloved cat Thomas. The preceding day, a Sunday, we noticed that Thomas wasn't feeling well, he seemed to have a cough, which is something we've seen in him before over the years. Preferring not to have to go to the emergency hospital in Henrietta, we opted to wait and see if we could get him into Phelps Veterinary Hospital on Monday. The next day Thomas was noticeably better, but we still wanted him to be seen. Although in the past we have had a difficult time securing "same day" appointments at PVH we called and were thrilled that they could get us in later that afternoon. We brought Thomas in for his appointment, and at first everything was going as expected. We waited anxiously in the waiting room entirely unsure of which staff doctor would be seeing Thomas this visit. When the door opened we were initially excited to see Doctor Wright who treated another cat previously. As Doctor Wright examined Thomas physically, it became apparent that she was completely unfamiliar with his background. She had no idea that he was seen at PVH just two weeks previously as a follow up to an ear infection that was treated by the emergency hospital and then Canandaigua Animal Hospital (because we could not get into PVH!). She seemed entirely uninterested in the short video my wife had made of Thomas coughing the day before. It should be noted that at this time our cat was walking, meowing, purring, rubbing up against us, Doctor Wright and the techs. They even remarked that he was purring so loudly. Doctor Write told us she wanted to do an X-ray and we agreed. She called us in the back to review the X-ray with us and she said that Thomas has fluid around his lungs. She told us this was "serious" but that she "had seen much worse"; her words. She told us she wanted to try to extract some of that fluid to determine its nature and subsequently an appropriate treatment, and to this we again agreed. Doctor Wright told us this may take some time and because we were feeling very cold in the air conditioned office, not to mention worried about our Thomas, we told her we wanted to take a few minutes outside in the fresh air. We spent maybe ten minutes out by our car, then we came back into the waiting area of the office. We waited another 20 minutes at least, with a room packed full of people and screaming dogs, and then a tech came out asking who was with Thomas. We said that's us. She instructed us to wait a moment, left, then returned shortly with our Thomas in his cat carrier. She had discharge notes and instructions from Doctor Wright and she began to go over them with us. Right away my wife and I thought it was very unusual not to get a consultation from the veterinarian. The technician continued on saying that Thomas was given an injectable steroid medication and an injectable antibiotic. At this point, my wife and I took this as a sign of relief, we sincerely both thought that Thomas wasn't in bad shape and would be just fine. We got Thomas just into our car and we immediately noticed he was not doing well. We called PVH IMMEDIATELY from our car and an incompetent teenager who answered the phone told us that we didn't have an appointment, and we'd have to go to the emergency vet hospital over 40 minutes away. My wife and I then watched in helpless horror as Thomas' throat closed up, and he died in our arms in our car in the parking lot of PVH. As this was happening, we watched as Dr. Wright left the hospital in her blue Ford Escape not even five minutes after delivering a lethal dose of whatever it was that she injected into our beloved cat. Dr. Wright and the staff at PVH treated our beloved Thomas like a flea infested feral cat they trapped out back. The lack of compassion and professionalism was deplorable to say the least, and our cat paid the ultimate price. I absolutely hate Dr. Wright, Dr. Coleman (the owner) and the staff of PVH for murdering our beautiful cat, Thomas. We will never forget what happened and the lack of compassion and care from Dr. Wright and PVH. read more

We heard so many good things about this hospital and Dr. Coleman that we figured it would be worth the drive from Irondequoit. We were not disappointed! We have 2 Boston terrorists who love trouble and can be a handful. They both took to Dr Coleman right away. He gave them exams, shots, and nail clippings, nail clipping at home is almost impossible without putting them in a sling. We were very impressed, and will be going back. Highly recommend using them. The office is nice and the staff was really friendly. We look forward to our next visit! read more

They took Charlie in really quickly and gave meds and took great care of him. Out and on the way home on 20 min. Love them!!! read more

Phelps Veterinary Hospital - Charlie. Just visited vet and they did an awesome job. Always recommend Phelps Veterinary Hosp. - Veterinarians Near Me - Phelps, New York

Not good is an understatement. I brought my 8 month old rabbit into Phelps vet to get neutered and he died 3 days later from gastrointestinal stasis (being starved post op). I brought him in twice the day after surgery, and another time the following day. They just pumped him full of pain killers and let him die. The poor thing couldn't even pick his head up. I watched my baby boy die in my back seat from shock. If you care about your pets even a little take them anywhere else but here. I'm suing. This is a classic case of neglect. Don't let this happen to your family. He didn't even get to make it to his first Christmas. Wont ever forget. read more

Our new puppy Macie visited Dr. Eli for the first time today. She is only about 10 weeks old and is still very timid. Dr. Coleman is so good at what he does. He gave her a checkup, a shot and clipped all of her nails basically without her even noticing. 5 star rating well deserved. Macie will be going back next month, and our family is just so appreciative of the quality of care for our newest member of the family. Thank you! read more

I been with Phelps Veterinary Hosphital for about 4 years and the nurses and the Doctors r all good but my Bubba and Zoey and TT see Eli Coleman and he is so good with my animals and they listen to him then they did the others but they were good to them to . I perfure anyone who wants there animals checked right see the Phelps Vets they give u the answers u want I luv them all thanks read more

I had switched to one of those fancy vets for a while but they couldn't diagnose my younger cat's hyperthyroidism. PVH diagnosed my cat accurately only after a couple of tests! read more

Called and left a message with this vet regarding my Dog that was 15 years old and questions regarding putting him down.... they never even returned my phone call. I drove 50 miles to his old vet. Any future business will not be with them. read more

WE TRAVEL AN HOUR TO PHELPS'S VETERINARY HOSPITAL TO SEE DR.ELI COLEMAN.HE'S BEEN OUR VET FOR OVER 15+ YRS.&would NEVER TAKE OUR PET'S ANYWHERE BUT here or to him.He goes above & beyond to care for all our pets.When we had emergency we got in the same day & was given both the good/bad situation.We did see Dr.Wright too but our pet's loved Eli & we think the world of him& Trust him.My husband's dog who didn't like others took to Eli Coleman immediately.Unlike many vets it's not about how big they can make the bill it's truly about the animals well being/care.The rest of the staff is friendly doesn't make ya feel like you're bothering them,don't ignore you or your pet's, great group of front desk crew etc.It's clean,a window dog's can look out.If you're looking for a Vet that goes the extra mile,who answer's all your questions,cares, makes sure you understands things then Dr.Eli Coleman is the Vet you want & friendly staff as well.I'd rather drive further to a vet who has compassion, cares about animals well being,goes the extra mile & my pet's love &don't shake like a leaf when they go.Is friendly office with hours of CONVEINECE than any vet's where it's only about how big they can make the bill ,do unnecessary tests & rush you out to see next animal with staff who arent friendly& pet's scared half to death when he/she sees vet.Place's like here & Dr.Eli Coleman are almost impossible to find. The jones' read more