I don't write reviews, but I feel compelled to warn people: STAY AWAY from Dr. Miller. She is…read moreincompetent and shockingly unprofessional. She botched our cat's kidney disease diagnosis by completely ignoring (forgetting?) blood work results. She never even staged the disease and showed no knowledge of modern CKD treatments that could have extended our cat's life for years. Instead, she proudly bragged, multiple times, about being a "farm girl" who is quick to put animals down. That cold, morbid attitude may have cost our cat years of good life. Reading other reviews, I am not the only person to experience the same concerning behavior by Dr. Miller. Then there was the recent nightmare. Our other cat was admitted for a mass removal and tooth extractions. I had called around to see if another vet had any openings sooner and found out that doing both in one procedure goes against industry recommendations. Cornell for example, said they would not do both at once as it would be unsafe. When asked about this, Dr. Miller seemed to take that as a personal attack, said that because we wanted a second opinion (we didn't) that she refused to do the surgery. Even though our cat was already in her care, being prepped for surgery, she just abandoned the poor animal in pain while she took other appointments before notifying us. We had to rush back and pick up our suffering (her words) cat with nothing done. Due to her lack of integrity, she hid behind a manager who accidentally confirmed the cancellation was purely because Dr. Miller threw a tantrum over being questioned, not for any medical reason. She condescends and engages in severe guilt-tripping. I initially dismissed it as just an awkward bedside manner. She lectures owners about pain while refusing to communicate or stand by her decisions. I've been through many years of delicate pet procedures and home care (including injections and IVs, this is not my first rodeo), and I have never, ever seen a vet refuse basic discussion, lay the guilt trips on so thick, or punish a poor animal because their ego got bruised by an owner. Her behavior is disgraceful and unethical. Dr. Miller is years behind on feline kidney disease. Recommending euthanasia at stage 2 while proudly claiming ignorance of several effective treatments that can help control creatinine and BUN levels. If your cat has CKD look up AIM therapy, it could save lives if it becomes commercially available (maybe spring 2027!). The good doctor had never even heard of it. The staff is great. The doctor is the problem; arrogant, outdated, and thin-skinned, putting her pride above animal welfare. If you value your pet's life and proper care, do NOT take them to Dr. Miller. I'm shocked at how our cats were treated. I've never had an interaction like this before in my life. Please read similar stories to mine and choose your vet very carefully. She will withhold information and try to browbeat you into euthanasia (she offers instant service for that!). If questioning doctors makes you nervous, she'll bully you, be careful.

My wife and I lost our beloved kitty last month. Sadly, she was getting old (19) and losing her…read moreabilities and quality of life. Recently she began losing weight pretty quickly owing to what turned out to be lymphoma. It was so sad to see her trying to climb short steps and just spending most of her time sleeping. We clearly had to make a decision and, with the deeply compassionate help of Doctor Hines, we let our little friend go. We have been doing business with Walworth Animal Hospital for almost twenty years. They even helped us care for and attend to a feral cat that showed up about 10 years ago and would not leave. All the shots and regular visits. For us, the doctors and staff at Walworth Animal Hospital have always been kind, thoughtful and professional. I strongly recommend this practice.

We are staying on Canandaigua Lake for 3 weeks, and our 19 year old cat was in complete decline. I…read morecalled every vet practice I could find, as well as all the mobile vets. No one could take us. I then stumbled upon Victor Veterinary Clinic. I knew it was time to put my cat down, and I can't even explain how warm and wonderful this practice was. They fit us in, they were so compassionate. I could cry just writing this, but honestly, couldn't have asked for anything more.

We needed quick service on Ruby. They hot us right in. Barb at the front desk was kind and…read moreexpedited us quickly. The doctor was with us in less 5 minutes. Nothing really wrong with Ruby except to much deer poop. You it all off with very fair pricing.

Lost 2 cats to them they dont know what they r doing cost alot of money and got 2 dead cats never…read moreagain

My cat who never had a seizure had one while being examined. Maybe this practice is good for dogs…read morenot cats.

New to this Vet and happy to have found them on suggestion of a family friend. The vet and tech…read morewere so kind and gentle when meeting our big dog Bella who is nervous but they had her smiling and wagging her tail just happy to meet new people, it was amazing! They took a good long look at her joint issues and kept her in good spirits the entire visit, I was just in awe and applaud them still to anyone who asks. I think the entire staff is great and its hard to find any business like this nowadays with such personable help.

We have been with Storybook since it was located in Bushnell's with Dt. Saunders. That was about…read more50 years ago! We have had 17 pets and all have visited Storybook. We have come to know the vets and staff and know they will do their best for our family.

Moving to a new state is always stressful, and one of our biggest worries was finding a vet we…read morecould trust in our new neighborhood. Being new to New York and the Webster area, we took a chance on Webster Clinic, and we are so incredibly glad we did! ​We brought in our 4-legged babies, Romi and Titus, and the entire team blew us away. They didn't just treat them like patients; they treated them like family. The staff was warm, welcoming, and incredibly thorough with their examinations. They took the time to answer all our questions and made sure our babies felt safe and loved. ​If you are looking for a vet who genuinely cares and pays attention to every detail, look no further. Romi and Titus are in great hands here!

The owner, Dr. P I believe, is one of the rudest, most impatient, nasty people in a vet clinic we…read morehave ever encountered, ANYWHERE! This man loves to talk down to everyone, and his temperament is miserable! What a horrid vet and experience! I would never recommend this vet! Anyone would be better!

The staff and vets are not only helpful, they are kind and caring for my dog and me. They…read moreunderstand that i have a timid rescue dog and make sure I don't have to wait in the waiting room, where there may be other dogs. They have my dog step on the scale when she enters the building. From there we go immediately into a vacant exam room where we wait for the vet and vet tech. I left anouther vet practice who did not take the care of my dog seriously. The first vet I saw at this practice immediately wanted to Xray my dog's bad front foot. He found out she was walking on bone becasue the original bone break was not taken care of. Sad as that was, it also told the vet what medicines she needed to aviate the pain when she walked. I was with the other practice for over a year and, in addition to incorrectly diagnoses for a cancerous lump, they never botherer to pursue why by dog had an odd shaped front paw and why she favored it when she walked. I wish I could tell you the whole story of the cancer issues. Let's just say I was told that the vet tech at that proctice felt the lump and decided it was a fatty tumor. I was the one who insisted on a biopsy and , guess what. the tumor was cancerous. They were her doctors, her advocates. Yeh, right. The vet practice, that I won't name, is the one that's across route 96 from the dermatology building and in the same block as a paint story.

My cat has been coming here for almost 10 years. There have been some changes and the vet is now…read moreunder the Thrive Network. Costs can be high depending on what is needed and in our case our cat has needed multiple surgeries which adds up over time. The staff here is the main reason we come. They always do a great job communicating expenses and treatment plans. My cat has been through a lot but I know he is always in good hands here. The staff is very personable and respectful when handling my concerns. Facilities are clean with plenty of parking to choose from.

In regards to boarding facility in Penfield on Kennedy Rd : lacks Friendliness , staffing ,…read moreprofessionalism, cleanliness , overpriced . Ability to speak to owners.

Georgey is getting great exercise for his arthritic leg. The facilities allow for many different…read moreactivities to fit all ranges of motion. The staff is knowledgable and very loving.

I have been brining my pets to Brighton Animal Hospital since the 1980's and have no plans to ever…read moreswitch vets! They are simply the BEST. For many, many years all of my pets saw Dr. (Mike) Foley, he was totally amazing (as is his son Dr. David Foley) he was the primary reason that I never switched vets. Since his retirement I primarily see Dr. V, and my dogs absolutely adore him as do I, he is very knowledgeable, kind, caring and compassionate, when I recently had to say goodbye to one of my beloved fur babies, he shed tears right along with me!! Not only are the Vets at Brighton Animal Hospital terrific but their Support Staff and Facility is too! I would highly recommend them for all aspects of pet care and their prices are fair too.

Love everyone . Quite knowledgeable when it comes to pet care They are reasonably priced as wellread more

Always have positive experiences here. The only thing that would make my experience better is if…read morethe staff at the front desk would acknowledge you after your appointment w a simple "we'll be right with you"

Took my sick kitty right in and had her for 3 days. Called with updates daily. Very impressed with…read morethem. Highly recommend ‼‼

On August 12th, 2019, Doctor Lynda Wright killed our beloved cat Thomas…read more The preceding day, a Sunday, we noticed that Thomas wasn't feeling well, he seemed to have a cough, which is something we've seen in him before over the years. Preferring not to have to go to the emergency hospital in Henrietta, we opted to wait and see if we could get him into Phelps Veterinary Hospital on Monday. The next day Thomas was noticeably better, but we still wanted him to be seen. Although in the past we have had a difficult time securing "same day" appointments at PVH we called and were thrilled that they could get us in later that afternoon. We brought Thomas in for his appointment, and at first everything was going as expected. We waited anxiously in the waiting room entirely unsure of which staff doctor would be seeing Thomas this visit. When the door opened we were initially excited to see Doctor Wright who treated another cat previously. As Doctor Wright examined Thomas physically, it became apparent that she was completely unfamiliar with his background. She had no idea that he was seen at PVH just two weeks previously as a follow up to an ear infection that was treated by the emergency hospital and then Canandaigua Animal Hospital (because we could not get into PVH!). She seemed entirely uninterested in the short video my wife had made of Thomas coughing the day before. It should be noted that at this time our cat was walking, meowing, purring, rubbing up against us, Doctor Wright and the techs. They even remarked that he was purring so loudly. Doctor Write told us she wanted to do an X-ray and we agreed. She called us in the back to review the X-ray with us and she said that Thomas has fluid around his lungs. She told us this was "serious" but that she "had seen much worse"; her words. She told us she wanted to try to extract some of that fluid to determine its nature and subsequently an appropriate treatment, and to this we again agreed. Doctor Wright told us this may take some time and because we were feeling very cold in the air conditioned office, not to mention worried about our Thomas, we told her we wanted to take a few minutes outside in the fresh air. We spent maybe ten minutes out by our car, then we came back into the waiting area of the office. We waited another 20 minutes at least, with a room packed full of people and screaming dogs, and then a tech came out asking who was with Thomas. We said that's us. She instructed us to wait a moment, left, then returned shortly with our Thomas in his cat carrier. She had discharge notes and instructions from Doctor Wright and she began to go over them with us. Right away my wife and I thought it was very unusual not to get a consultation from the veterinarian. The technician continued on saying that Thomas was given an injectable steroid medication and an injectable antibiotic. At this point, my wife and I took this as a sign of relief, we sincerely both thought that Thomas wasn't in bad shape and would be just fine. We got Thomas just into our car and we immediately noticed he was not doing well. We called PVH IMMEDIATELY from our car and an incompetent teenager who answered the phone told us that we didn't have an appointment, and we'd have to go to the emergency vet hospital over 40 minutes away. My wife and I then watched in helpless horror as Thomas' throat closed up, and he died in our arms in our car in the parking lot of PVH. As this was happening, we watched as Dr. Wright left the hospital in her blue Ford Escape not even five minutes after delivering a lethal dose of whatever it was that she injected into our beloved cat. Dr. Wright and the staff at PVH treated our beloved Thomas like a flea infested feral cat they trapped out back. The lack of compassion and professionalism was deplorable to say the least, and our cat paid the ultimate price. I absolutely hate Dr. Wright, Dr. Coleman (the owner) and the staff of PVH for murdering our beautiful cat, Thomas. We will never forget what happened and the lack of compassion and care from Dr. Wright and PVH.

We heard so many good things about this hospital and Dr. Coleman that we figured it would be worth…read morethe drive from Irondequoit. We were not disappointed! We have 2 Boston terrorists who love trouble and can be a handful. They both took to Dr Coleman right away. He gave them exams, shots, and nail clippings, nail clipping at home is almost impossible without putting them in a sling. We were very impressed, and will be going back. Highly recommend using them. The office is nice and the staff was really friendly. We look forward to our next visit!