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    Pgt Industries

    1.4 (62 reviews)

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    We purchased a resale home and noticed that a seal in one of the PGT windows went bad. It's completely fogged! I reached out to their warranty company immediately to try and have it replaced. For what you pay for these windows and the size of their company that manufacturer impact glass, they ought to replace it, but instead they refused to replace the window stating that we were not the original owner and therefore it's not covered under warranty. Really? Had the owner reached out prior to us purchasing the home they would have had to replace it, but now they don't have to do anything. Bad business for PGT. What difference does one window make when you manufacture millions of them. Stand behind your product and keep the consumers happy. I would not recommend them or their service.

    Cold weather window cracked  PGT

    We had PGT double hung windows installed throughout our house in 2011. Recently one of them cracked during a cold snap. Our warranty has lifetime breakage / replacement but the company that installed our windows is no longer an installer and PGT won't replace our window without us going through an active PGT installer, and there are none in our area. So we are stuck with a broken, user-removeable PGT window and an unusable lifetime warranty.

    PGT produces great windows. They are expensive but are worth the price. Don't bother looking at other brands. You will be happy. We chose non impact vs. impact at 1/2 the price. Have lived on the west coast of Florida for 41 years. If we lived within a couple miles of the beach we likely would have chose impact glass.

    How the fogging begins
    Eli P.

    One star is TOO much for PGT windows & doors! We've had an on going problem with fogging since year one of installation. The same thing happens each year. They come out and replace the glass. But the same problem occurs several months later! Obviously it's NOT the seals! Now they want us to start paying for labor! Are they crazy? We didn't spend over $35,000 to have the same issue year after year! Stay clear of PGT products. And if in Miami, stay away from Hurricane Windows & Screens. They take your money and do not stand behind their products. I've included photos of thee windows anD doors. The glass is not dirty, it is fog that you see, making it very ugly in our beautiful RESPONSE FROM PGT: we will replace glass, homeowner to pay labor costs. TOTALLY UNACCEPTABLE! This problem occurs every year! We already paid a pretty penny for the windows & doors! It's obviously a problem with PGT seals and or installation!

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    19 days ago

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    5 years ago

    Called the number listed on the site (941) 412-1406 and received a recorded message that this number was no longer in service.

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    7 years ago

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    Page 1 of 2

    Ask the Community - Pgt Industries

    Review Highlights - Pgt Industries

    I have spoken with them and they tell me it is the nature of impact windows.

    Mentioned in 2 reviews

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    Florida Shower Doors - Office and Showroom

    Florida Shower Doors

    (5 reviews)

    I had shower doors installed last week. fantastic everything. Friday I noticed some black marks…read morethat I thought might be from a sticker before the protective coating was put on. I called and left a message Friday (Good Friday). They returned my call Monday and within one hour I had a new shower doors installed. I cannot say enough good things about this company. Mandy who answers the phone is so pleasant and helpful. We all know you can tell how good a company is by who the first person you talk to is. Joe and Lazaro were the best installers. They kept everything clean and protected and they were so friendly. I will recommend this company to everyone. It's so hard to find such great customer service anymore. They are definitely one in a million.

    Buyers beware. As a local business owner I give a sub-contractor numbers chances to correct their…read moremistakes but this company does not backup their product/service. I would hate people in the community to be taken advantage of like we were. As custom home builders we try to use local businesses for our labor and supplies for each home to support our local community. We hired this company for mirrors in a high end custom home. We did not get the service or product we paid for. It all started when they charged our CC without permission after install- we received the bill after the charge?. Next, they did not clean the crayon/marker off the mirrors installed so they missed the fact that two mirrors were scratched and not receiving the invoice or being asked to sign an order on site, or even to accept the product, we did not call within the 24 hours as we did not know this information- again because they had yet to send us this info. When we did call and email to ask that they fix their defected product, they refused . We explained the entire process and timeline but were told it too bad, They refused to stand by their work and the mistakes that their staff made. How disappointing when you try to give this local company a chance and they really mess you over. I am writing so this does not happen to anyone else in the community. Please beware when calling this company. They do not take care of their customers.

    Jansen Shutters & Windows - Enjoy your private oasis from the hot sun with decorative shutters and awnings!

    Jansen Shutters & Windows

    (37 reviews)

    Easy to schedule and done quickly! Everything was taken care of and followed up on. Friendly staff.read more

    Absolutely would NOT use Jansen Shutters & Windows again. Had a hurricane impact door installed…read more The salesperson said all the right words and was very enthusiastic; however, those were just that-- WORDS!!! The installed door has never been right. It was installed without being leveled, could see through the sides to the outside in several areas as it was not properly fit, and was informed by another window company that the impact glass is backwards. Had called at least 4 times to have the door "fixed", adjusted, corrected. To this day, this extremely expensive impact door is still not right. Furthermore, the hardware purchased was not correct and day of install was forced to purchase a "special" hardware kit from Jansen costing $600!! Insane!! The handles to that pricey hardware set jiggle, and it is not a tight fit. Extremely disappointed and overall a massive, frustrating experience. Never heard back from the salesperson asking if all went well after the job was so called completed. Additionally, when calling their office to have installers come back out to correct the fit of the door, was made to feel like it was a bother. Customer service & follow through beyond lacking!! Take your business to Advanced Windows & Doors. Speak to Al Salazar--straight up, honest, true to his word, no nonsense install (incredibly talented installers), and his follow through was spot on for our hurricane impact window project (12 windows)! He's present, excellent communication throughout, and upholds his 5-star company rating. If Jansen cared about a quality front door install, they would have earned our full replacement window job!!

    Pgt Industries - doorsales - Updated May 2026

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