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    Pfeilsticker Jack MD

    5.0 (2 reviews)

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    2 months ago

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    Cooper Family Medical

    Cooper Family Medical

    2.4(34 reviews)
    5.9 mi

    I recently changed my primary care physical due to lack of communication, unprofessional staff etc…read more Cooper Family Medical came highly recommend, so I thought out of my way but I gave them a try. SOOO glad I did, from the moment you walk in the office until you leave it is a professional atmosphere. I've been there twice and both times I checked in and was back in the room within 8 minutes if that. Maybe 2 minutes before the Doctor came in. AMAZING as I normally sit in the waiting room for 15 to 20 minutes past my scheduled time. Also, I had called and left a message with the dr.s nurse and receive a return call the same day. Other places I've waited 2 days.... I see Dr. Pineo LOVE him, listens to you and takes his time. He talks to you like its your friend and goes the route of trying things before throwing you on medication. I would highly recommend this practice. I have referred others and they love it as much as I do.

    I came in for a normal blood test today. Not a good experience! Now I am not normally a complainer…read morebut I felt I need to tell someone. The girl that tried to take my blood took 5 tries before hitting a good vein. Of course it hurt and now my wrist ( where she finally got blood ) is swelled and hurting. I don't know if she was in experienced or just had a bad day but I think more training might be a good idea. P.S. I have been a patient here for more than 5 years and have never had this happen before. Thank you.

    HCA Healthcare

    HCA Healthcare

    2.3(12 reviews)
    3.3 mi

    Dr Mardonez was originally our Dr and he retired. We weren't notified of his retirement so when my…read morehusbands 3 month supply on medication ran out and we tried to autofill it we were told they wouldn't okay refills until he came in to see Dr Leal. My husband works out of town so he wasn't able to make his appt which I tried to reschedule b ut they never answer the phones or return calls. I had to physically go into the office to do it and (they marked it as a no show) there was a 3 m month wait before they had an opening, told me to take him to ER or walk in clinic. Finally got him an appt and upon arrival discovered they had relocated the office so we were 15 minutes late and they refused to see him because he was late, we tried to explain we didn't realize they had moved and had went to old location. The office manager talked to us like we were stupid, rolled her eyes and smirked as she walked off. My husband missed a day of work and had drove two and a half hours one way to be at that appt!

    Terrible experience trying to make an appointment with Dr. Jorge Leal. His office staff does not…read moreanswer the phone or respond to voice mail messages left by patients. After calling and leaving messages daily for over a week I finally got a person on the line who told me I had to wait 3 months for an appointment with Dr. Leal who by the way is my established primary care physican. In my case waiting 3 months for treatment was not possible so they checked with the doctor and was told that I should go to a clinic or an emergency room for treatment. It is very clear Dr. Leal and his staff are not interested in the health or welfare of their patients. Stay away from this doctor and this medical practice!!!!!!!!!!!!!!

    Pfeilsticker Jack MD - familydr - Updated May 2026

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