Not a huge fan of the way they care for the pets. We cut our trip short just to hurry back and get our two dogs before letting them stay another night. Too many "misunderstandings". Lack of communication unless I was the one reaching out which made me feel very overbearing. The only good part was we got the first night free and got to cancel the second night. read more

Staff is friendly and personable. Love the grooming service, the groomer meets the dog before pricing based on difficulty and temperament which I LOVE. No crazy up charge just for doodles. read more

Affordable and my puppy love it and my favorite place to take her. Highly recommend and the staff are amazing

Poor customer relations. Staff doesn't make an eye contact even for a second. Unprofessional and snobby.

Professional and reliable! Very friendly and helpful service for my 1st time here.Great value for the price I paid. Friendly staff and a beautiful haircut for my puppy! So happy to have found this place! Ain't my dog the cutest @marcjsphtan is my instagram read more

PetSuites Virginia Beach - Cutest puppy - Pet Boarding Near Me - Virginia Beach, Virginia

I brought my dogs in for a full grooming service and was charged for a full grooming service. My dogs still had soap on them and dripping wet and I had to ask for a towel to dry them off their nails were not cut and their ears were not cleaned. I was told to come pick up my dogs at 9:05 when they were not ready until 9:45 and they weren't DONE! I have never experienced such an unprofessional grooming. When I called the facility they told me one of my dogs had a flea and then when I called to complain to the manager she told me that I was insinuating that they put fleas on my dogs. The text message they sent said a flea was found on my older dog. Now the manager is telling me they found an infestion on both of my dogs. My son is HIGHLY allergic to fleas and we take extra care to prevent them. The manager was VERY RUDE and yes I cussed her out after she told me my dogs were the reason they had to shut down their facility! DO NOT TAKE YOUR DOGS HERE. My first appointment they canceled after I dropped my dogs off for a bath because the computer didn't schedule my appointment correctly and now this! read more

I love the convenient location so we can drop off our dogs anytime we need a "break "or any time our dogs need to play with their doggy friends. All of the staff are very friendly, and very sweet towards our dogs. The Facility itself is very clean and we have never second-guessed dropping of our dogs for doggie daycare. My only hangup is they need to make the check-in process more efficient. Too many times I've had to attempt to curb both our dogs while they are anxiously waiting to play AND trying to maintain a conversation with the person checking in the dogs. There should be someone who you can hand off your dogs to while youre standing there with very excited dogs. Imagine if another dog walks in, while this is happening?! Most of the staff are standing around on their phone while this is happening and smile, but offer no help. If this process could be fixed, the experience and hand-off would be soo much easier! Other than that, its all love. read more

We take our Great Dane and 2 Lab mixes there several times a year. Friendly Staff and just overall a great place. I have used other Kennels near me and love them also, but it got to point when I needed them they were always booked out, not the case with PetSuites VB. read more

I have boarded my two dogs (pitbull mix and boxer/lab mix) for a week there previously and now take them there weekly for day play. They always come back happy and worn out. I have used Holly Ridge in the past, and while the dogs enjoyed it, I found it very hard to get in contact with them. They did a poor job answering calls throughout the day and did not return messages. I was able to book with PetSuites on short notice and I havnt looked back. The rates are very reasonable and I like the indoor facility and that dog play is without toys to reduce aggressiveness. Again, they have always returned tired and happy. I have booked more throughout the year and will be a customer for as long as my pups are around. I have recommended to a few family and friends. read more

PetSuites Virginia Beach - Kona and Calypso - Pet Boarding Near Me - Virginia Beach, Virginia

PetSuites Virginia Beach 4257 Pleasant Valley Rd, Virginia Beach, VA I would give this place zero stars if possible! When it first opened we were thrilled since it was in a convenient location for us. We were loyal customers since day 1. We referred many of our friends, and many people in my local doodle group. Their customer service has gone downhill since. My husband would often wait 15-20 minutes just to drop the dogs off while trying to get to work. We bought several of the 1/2 day packages which included up to 5 hours of play - only to find out no matter what time you drop your dog off in the am, they stick them in a crate until 9 sometimes 10 am! My dogs are 8 and 9 years old and would have more freedom left at home. When I pay for them to play, it's not for 2 or 3 hours, it's for the 5 hour session I'm paying for. The turnover is high! When this location first opened they were great, but that staff has since left. They knew us and our dogs by name - these people now, nope. Today I had planned to take our son to Richmond for the day, the last chance we could do this before he heads back to school. I spoke to Carson (manager) yesterday, no less than 20 minutes making sure my profile was updated with emergency contacts, etc. I called when we were a few minutes out to let them know we'd be dropping both dogs off in a few minutes - the only gal working in the place at 8:40 on a Sunday tells me - Their shots expire TODAY, so we can't take them! REALLY?! The manager couldn't tell me that yesterday? And if they expire today, they don't expire at the end of the day? Totally ruined our plans - I will not return, HORRIBLE customer service, high turnover, no one knows my pets anymore even though they are frequent visitors, and the laxidaisy shitty attitudes are enough for me to throw in the towel. Then they wonder why I got upset with their staff? My dogs are better left at home where they are safe and so are yours! How much supervision are they getting while they are around other dogs if there is ONE person working there? Keep your dogs safe - don't go here! There are plenty of welcoming, caring dog daycares in the area, don't waste your time with this one! read more

Having your animal's best interest at heart should be top priority when boarding, and initially the staff at PetSuites was a place that I believed did this and seemed like a good place that I could trust. Unfortunately, that is no longer the case for me after just 2 stays for our dog - and now our last. Might I add, this was also our first time ever using a dog boarding facility. Simply put, I was scheduled to pick up my dog, S. at 7:30pm last Sunday. However, I was coming from the DC area and got stuck in very bad traffic due to a bad accident on I95 (go figure, right?) So if you are ever running just a FEW minutes behind due to an unforeseen circumstance to pick up your animal before they close - and despite your constant effort to try and get there before close and constant communication of your location, they will DENY you your pet even if you are ONLY 4 minutes late! On top of that, my dog peed in his bed after he was forced to stay that extra night and I'm confident they did not take him to the bathroom because he was expected to be picked up at 7:30 and did not consider the circumstances. At first, I would've left this place 4 stars for being convenient, clean and having pleasant staff, but to have zero grace and understanding to an unforeseen circumstance and rather make our dog spend another night alone outside the comfort of his family and home when he easily could have is just wrong and unacceptable - especially over 4 minutes. In addition, they even tried to charge us for the extra night! PetSuites, l I hate to leave a poor review, but it's important for potential clients to consider what I experienced before trusting to leave their dog/cat with you. I could not have been more disappointed by Raven and the other 2 male employees who were working last Sunday evening. Raven at first was very pleasant the first time we had Stryker stay with you all 2 weeks ago, so I am not sure how suddenly her sense of customer service got lost. I called Sunday evening with plenty of notice that we obviously were late for our pick up time and asked if it'd be okay to pick S. up a few minutes past close, and that we are on our way. I was caught off guard when they said "no" and said we had to be there by 8pm. Despite that, we still drove as quickly and safely as we could to try and get there at 8pm and I was texting the staff on duty updates on where we were turning, but red lights defeated us and we pulled into the parking lot at 8:04pm. After driving 5 hours and sitting in traffic most the drive, my husband, 3 young children and I were eager to get our dog and go home. To our dismay, when we attempted to open the building door, it was LOCKED, but could still see 3 staff members inside - yet no one came to let us in and they KNEW we were coming! We waited a minute or so outside the building, still hoping to get S. and when Raven and the 2 other staff members walked out, we asked. Again, we were told, NO, and that it was out of their control. Explain to me how that is? The pick up process takes 5 minutes at the most! I was irate for several reasons, but what really killed is my 3 yo daughter who started crying when we had to pull away from the parking lot without S. The staff completely FAILED and it cost them a new customer who would've given a lot of business! The icing on the cake: when I went to pick up S. the next morning, I was able to walk in 4 minutes early before they opened and purposely got there early to see if this was possible. (So you can't walk in 4 minutes late, but certainly can 4 minutes early.) The Manager was there and when she heard me tell her employer that I was NOT paying for the additional night S. stayed when I was here speaking to 3 staff members ready to pick up my dog, she quickly apologized and told me she'd find out why it happened and that it was unacceptable. She was nice and I appreciate that she apologized and did not charge me (just as I'd expected from a Manager) but where I feel let down is that I felt I deserved an explanation and I've reached out for one ever since this matter occurred and have not heard back. What was the staff's rush? Why couldn't they wait? How was it out of their control?' I read your policy and waiver and NOTHING in there states anything about running late and forcing your dog/cat to stay another night or charging for the additional night. Why were the staff's needs put before S's to get home with his family that Sunday evening? They knew my every turn and that I was on my way. And if you were going to close and knew you were keeping S. overnight and not letting him go home, why did they not let him out to use the bathroom? I cannot trust Raven and the 2 other staff members to ever watch S. again and will go somewhere else that is more gracious and understanding and not deny me my dog when you're fully capable of letting him go home with his family. read more

Highly recommend! The staff is helpful and friendly and making a reservation online is super easy! Our Labrador Retriever, Maggie, has been to day play, day boarding and extended boarding many times over the last 6 months and we do not have one bad thing to say! read more

Booked an appointment and showed vaccination papers DAYS beforehand. Everything was accepted by staff and they still rejected my dog! Now we are scrambling to find a dog daycare. Vacation ruined! read more

My dog stayed here for a few days. It was the biggest mistake of my life. I wish the hands of time could turn back on this choice. The place inside was beautiful and new. However, that's the only bright spot in my story. When I picked my dog up after several days at this location, he smelled like pee all over his body. He had an infection on his stomach and he couldn't bark. It took him almost a full week to regain his bark. I will never let any of my family members stay there ever again. read more

The location being so convenient is why I keep trying to give them a chance. From when they opened to now the customer service and care has dropped an egregious amount. I took my dog to day play today 3/3 and Jacob put a slip lead on her and I WATCHED him drag her by her neck to the gate to get her out. I asked the 2 women at the registers and they said "yeah that's really the only way bc there are so many dogs"...WHAT??? Another time I took my dog for day play and came back and found out she was in a cage the whole time. I asked why and how and was told "we thought she was in the play area"...what do you mean thought? How does no one check that?? Did you not see what I signed her up for when she got checked in? They have literally only gotten worse as they've been open longer so at this point it's my fault for expecting things to get better. The grooming service and Shaina (I think is her name) being good is the ONLY thing that's saving them at this point but now I'm questioning that. read more

I have an elderly dog that attends here for day play once a week. Initially, I was concerned because she was not accustomed to being around other dogs. However, after 6 months of attending she seems to pretty good about going. My goal is to get her ready to be boarded when I travel. I love the staff. They all seem to be patient with me and my many questions. I highly recommend this facility for anyone looking for fun place for your furry babies!!! read more

This place is conveniently located near me. However, my golden doodle, who is house trained, caught a disease during her 4 day stay. If I ever let her stay there again, I would instruct and require them not to allow contact with other dogs. A diseased dog can cause havoc in these facilities. I love my puppy and would give this place a 0 but I received a refund and resolved this horrible ordeal. Scary!!!! read more

I usually have a good experience here as my dog has been here for boarding a few times. However, trying to get him into their daycare program has been pretty negative. A few days ago I called to ask about their daycare program and what I need to do to sign my dog up for it. I was told to come in any day before 9am. Today, that is exactly what I did on 1/14/23. However, we were met with a very unfriendly employee who then told us that we needed to make an appointment. She didn't make eye contact or really respond to my explanation that I had called earlier. She just went to go grab paperwork and said they'd make an exception. She then started to take our dog without even explaining to us how the process works or how long they needed him for. Since we had a groomer's appointment for him later that day (and since she didn't know what time the eval would be done when we asked), we decided to cancel the whole eval and just reschedule it for another day. However, I honestly think we just might look for another daycare as that experience threw us off a bit from wanting to return with our pup. read more