I brought my dog Dolly for training we took all 3 level classes and our trainer Bella was great and was very patient and very knowledgeable about how to train our dog. Bella was very professional and she really cares, she takes her job very seriously read more

Otto our Golden Retriever went for his spa day with Deandra. Otto looks great and smells great and hes always happy when i pick him up because he had a great time. Thank you! I know this big teddy bear is not is easy to groom. read more

PetSmart - Ottos spa day - Pet Stores Near Me - West Jordan, Utah

Normally, I come in here the staff is very friendly and will greet you. Today, the cashier was surly and hated her job. Instead of smiling and asking how I am, the first thing she said was "phone number." Her voice is so low I could barely hear her. She never cracked a smile the entire time. Never looked me in the eye. No thank you nothing. Handed my receipt and I was on my way. This is right around 4 o'clock today. PetSmart management, you need to make sure your employees are trained to be friendly. This one was exceptionally unhappy today. read more

I usually take my cat to a different groomer but decided to try this location. My cat is generally very cooperative during grooming, so I was surprised by the experience here. Customer service was just okay. I wrote down a specific number to call, but they used a different number on file, which ended up interrupting my partner at work. On the voicemail they said they couldn't finish drying and brushing him because he was acting "crazy". Also when I first made the appointment I selected the full haircut option and the employee laughed at me and asked if my cat needed to be dematted because otherwise they would have to completely shave him. Not sure if I just caught them on a bad day or what but I have never been treated like this at a Petsmart. They weren't able to fully dry or brush my cat. While I understand that cats often don't tolerate drying (and my regular groomer usually doesn't finish that part either), they are always able to complete the brushing, which didn't happen here. So I basically paid for a bath and brush, but didn't get the full service. Staff running the checkout and the man who let me in were friendly but grooming staff was less then satisfactory. I understand that not every visit will be perfect, but overall I didn't feel comfortable here and won't be returning. If you have cats I wouldn't come here. read more

I came in to see if I could find some dog food that doesn't have all the fillers like to well known brands at your local store. There were rows and rows of different types and brands of dog food that I had never heard of. Prices were on the expensive side. My head was swimming with all the choices. Of course there wasn't any customer service around to help if you had a question. Pretty uneventful. I was able to check out quickly, even though there was only one register being used, because there wasn't any customers in the store. read more

PetSmart - Lots of dog food to choose from - Pet Stores Near Me - West Jordan, Utah

Besides the basic pet supplies, the best part of this place is the pet hotel. Our dog is pretty shy and we have used this place more than a dozen times to watch our dog. After the first couple times he was there, as soon as we pulled into the parking lot he knew where he was going and couldn't wait to get there. The staff is super attentive and made us at ease knowing he was happy. Would recommend this place as a pet hotel for sure. read more

Cashier was rudeeeee. Condescending and uppity about fishes. Makeup and hair stores are less condescending about selling products than this store lmao. read more

Never will use them again.I specifically asked if they know how to trim mini longhair Dachshund? I was told yes, groomers are taught how to do all animals. Maybe so but the one I had cut her totally wrong. Her ears are choppy as well as the chest and ears. Her long locks were cut off I only wanted her trimmed NOT CUT. Maybe just regular dog cuts not special breed. Good luck. My dog looks hacked. Waste of time and money. read more

all I wanted was a goldfish but they would not sell me one because I had 1 other goldfish in my 20 gallon tank. BUT they can have 100 in a small tank and sell Betta fish in a 4 ounce cup. But me having 2 goldfish in a 20 gallon tank is a crime. Be for real. Goldfish are given away at fairs in bags! But this man would not give me 1 fish because my tank is "not big enough". It's a goldfish, they have a 3 second memory span read more

Fabulous staff, took very good care of my baby girl. Store is also clean and well organized.

I feel comfortable bringing my dog for extended stays here at their pet hotel. There is someone there 24/7 and the dog rooms have higher ceilings whether you get a dog suite or not, which is nice so your pet isn't cooped up in a small kennel during the night. During the day they have at least 5+ hours social times with other dogs and the staff takes care to put my dog with smaller, less rowdy dogs that she preferred. They are well taken care of by the staff. I like knowing she is stimulated during the day with activities while I'm away...Take advantage of their coupons... read more

I just went into this pet smart and was immediately greeted with a very happy welcome. The customer service was amazing. Jeffery did an amazing job he made me feel welcome I am so grateful for my experience #neverstopdreaming read more

They were very helpful and addressing my needs. needed to get a cat groomed. Got the appointment when I needed it and they did a phenomenal job grooming, manicure and shampooing my cat. read more

Tried to get my dog grommed with a nozzle like we always did in other stores and never had a problem, they said they cant do it even with a nozzle and suggested calling a vet and sedating her, refusing service is a right and they can do it any time they see fit, but two things, sedation is dangerous and the pet can not awake after sedating and also not indicated to do one after another, because she needs grooming about every month, now what do we do if we are not professionals to do it in our homes, does dogs that had a troubled past with humans in the past and thus bite out of fear wont get the benefits of being clean? Disappointed with the service, sure wont buy anything on PetSmart anytime soon read more

The lady at the grooming place touched my dog's paw and told me that his ENTIRE skirt was matted and that we would need to reschedule. If she would've felt him completely and make that judgement based on a thorough examination I would've believed her, but she only touched his paw. Some groomers are just not willing to work a little extra for the well being of the animals. I'm not coming back. read more

I am not a pet owner but took my kids in to see the pets there last week. We were looking at the cats and two of them were named curse words (minus one letter). I told a worker and she said she didn't see the problem but would talk to someone about it. I am not a cat lover but I felt for these poor animals, being treated unkindly. Not impressed with their level of professionalism or common decency. read more

PetSmart - Pet Stores Near Me - West Jordan, Utah

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They started asking you to give to charity - which is just bull! We can do our charity ourselves, thank you; stay in the pet supply business--you have a hard enough time getting that right. So, my wife presses the "No" donation button, but it still shows up on her receipt. She's going back to get her refund. (They probably count on people pleasers being too ashamed to do that, but truly loving people aren't swayed by petty guilt trips and manipulation.) I wish they would quit the whole charade!!! read more

I went in to buy my cat a harness and leash. PetSmart had a very small selection for cats ; however, I found the most adorable harness in the puppy section. I then went on google to see if I could find a better price. I honestly don't know of any local stores that don't price match their direct competition like "Petco for example." I like supporting local stores instead of going online, and I've never known a store to not price match a legitimate claim. So, I ended up finding the same leash on Petco's website for $13.00 dollars cheaper. It was the same model, brand, colour, and serial number. "A perfect match"; However, this PetSmart claimed they don't price match unless it's off of their own website. They have officially lost my business. And I advise you to take your business elsewhere as well. For three major reasons 1) slim, picked over selections for cats 2)clearly overpriced. based on how much cheaper the product was at other competitors websites 3) horrible customer service, and not willing to do legitimate price matching. It's not only financially worth it to drive down the street to a competitor, and I'm sure you'll be happier with the service as well. read more

I've never had a problem with the store and general, but the grooming Department hurt my dog real bad, right in front of me, pulling his hair and making him yipe I watched as they were mean to the rest of the dogs Some one call Peta read more

I have no idea what has happened but this place has gone extremely downhill since I boarded my pets here a month ago. I have boarded my dog and cat here over 10 times and it's always been a great experience. However, today I just picked up my dog and cat and my dog is covered in pee stains all over his legs and feet and poop stains smeared all over his butt and back. For over $60/day for just my dog, this absolutely ridiculous!! I will never be taking my fur babies here again. read more

The store is fine, but I had a bad experience at the groomers and will not go back. I made appointments for all three of my dogs in one week, so I spent a lot of money. When I went to pick up my two larger dogs, the price was different than what I was told on the phone. I told the groomer this and she argued over it, then called the manager. The manager was super nice and changed the price to what I was quoted. After she left, the groomer was very rude and talked to me like I was five. She told me "We won't do this next time" and "you have been told now" like it was my fault they quoted me wrong when I made the appointments. She also wouldn't give my dogs a bandana even though my other dog had gotten one. I guess to punish me. Anyway, I never went back due to the rude groomer. I found a private groomer who does a great job for much less money. read more

Absolutely amazing! Our dog was a pain about his nails being cut, had a very bad experience at a vet. They put up with his squirming and crying and got through it! His nails look amazing and we couldnt be happier. They definitely know what they are doing! read more

PetSmart - Pet Stores Near Me - West Jordan, Utah

One of the groomers hurt my sisters dog really bad. The dog was never the same and has had multiple complications and health problems due to this groomers actions. Pet smart never owned up to this terrible abuse. Last night the poor little dog died due to the horrific actions that was inflicted on her by this groomer. Please do not take your dog there for anything or any reason!!!!!! read more

PetSmart - Before the groomer hurt her - Pet Stores Near Me - West Jordan, Utah

Staff was not very helpful and seemed to have an attitude towards me even though I was pretty calm and polite. The store itself seems fine but way too many fish are put into small spaces and thanks to this PetSmart I have an infestation of ICH in my fish tank now. Thanks for this massive inconvenience PetSmart... read more

PetSmart - ICH covered Dwarf Gourami from PetSmart. - Pet Stores Near Me - West Jordan, Utah

The employees were some of the most helpful and kindest I've ever experienced. I was approached multiple times with offers to help me find what I was looking for (something that never happens at my local location) and the prices couldn't have been better. I got the leash I needed for my service dog at a fair/unbelievably low price, and the help I received throughout my entire visit was absolutely worth the hour drive it took to get here. You guys have just earned a regular!!!!! Thank you so much for the most enjoyable shopping experience I've had in over a decade!!!!! read more

For me to write something like this on FB I have to be really upset. Received the worst customer service ever twice. First time went to their store to get prescription dog food. We were turned away because we didn't have our paper prescription with us and our vet was closed because it was a Sunday. So now we have the paper prescription they STILL won't let us have the food because NOW the hospital is not open to give their own prescription number. So once again we get turned away even after we did exactly as they said. WORST SERVICE EVER!!!!! read more

What can you say about a Petsmart? It is a great place for dogs. It has lots of food and supplies. What else? They all seem to have a Banfield. What makes this one worth 4 stars? The employees! All very helpful and they know their products, it has a Petshotel and it is open at 7am each day and closes around 9pm. Sunday it is 7pm. It was also pretty clean as far as Petsmart goes. read more

What is going on with the hamsters? My daughter has had a robo hamster and two Syrian hamsters die with two weeks of bringing them home!!! I am wondering if they are sick when we bring them home. Be careful about buying hamsters here!! My daughter is heartbroken. My husband and I have had hamsters and know how to care for them and we cannot figure out how they are dying so quickly. It is not wet tail, they just slowly die in a few hours. Weird!. Petsmart, please check this out!! read more

I love Petsmart. I would love it even more if my dog would cooperate in wearing silly little clothes! Petsmart has everything that a pet could never need. You can take your pet to get groomed, get a checkup, or to the pet hotel. The pet hotel is perfect when you are going away for the weekend, and don't know who to trust your pet with. The prices are reasonable (about $30 a night), and my dog seems just fine when we pick her up. They even include a cute little report card! I would love to work at the pet hotel. Hell, they wouldn't even have to pay me! I'd kill to be able to play with animals all day! The grooming center has always done a great job on my dog's hair, and I'd rather take my dog here than Abraxas any day. read more

PetSmart - My dog harassing the cats - Pet Stores Near Me - West Jordan, Utah

It's a Petsmart. Nothing distinguishing it from most any other Petsmart. Better selection of cat food than Taylorsville store though (Science Diet). Convenient location in Jordan Landing. read more

they traumatized my dog he was never the same he is just so scared of gromer's after his visit ti pet smart, and to top the traumatic situation they caused him they told us he may never come back unless he goes to a therapist. we later decided to take him to another place further from our place where we thought would be a better place for him and he was so traumatized he bit the groomer she told us that it was her job so she is not mad ( he is a small dog with all his vaccines up to date) we took him home and he was nit as traumatized and he was not shaking or being sad after the visit and the groomer that took care of him told us that he was creat and he was always able to come back he was a happy dog with a great haircut and they really seemed that they cared for him. read more

I don't know what their groomers did to my dog, but every time I bring him even near the store he gets anxious. He used to love going to the store, now I would have to drag him into it. I can only conclude he was severely mistreated. He is otherwise a very confident, happy German shepherd read more

I called the groomers to see if I could bring my dog in and whoever I talked to said I could whenever I wanted to throughout the day (their business hours). I loaded my dog up and headed right over. When I got to PetSmart I was told they wouldn't see my dog because I needed an appointment. Very frustrating. read more

We have taken our 14 week old Labradoodle their 3 times asking for her to be trimmed and was told each time that she didn't like the trimmers and was biting at them. I know this kit to be true as I have used my trimmers around her and she doesn't even move. She is not bothered by them one bit. I am of the opinion they do not know how to trim labradoodle and use this as an excuse not to or maybe they don't want to. I will be seeking another pet groomer for our dog. I think they just like doing shampoos. I would not take my dog there. read more

Love the store but the groomers aren't worth it. I took my smelly dog in on Saturday night and it's two days later, he stills smells like he is need of a bath! This has happened before and so I won't waste my money at the groomers here again. read more

I guess this place is fine. I don't like animals. But I guess if you DO like animals, this place has everything you need, except a comfortable temperature in the store. Apparently the animals need it warmer, but the animal writing THIS review needs it cooler dammit! I don't like making lizard purchases with sweat stains under my arms. I didn't buy anything...had to talk my girlfriend out of it by compromising and not buying a fish, but going to eat sushi instead. read more

Great location & plenty of stock and selection. My husband and I bought some cat litter and a cat tree. We timed it just right to where the items were on sale and we saved over $30. Customer service was perfect too! Busy store but will return again in the future. A+++ read more

PetSmart did an awesome job grooming my two dogs. They took both of them at the same time and finished in a little over two hours. They cut their hair, cleaned their ears, and trimmed their nails. They were kind and patient with my them, and both dogs looked great afterward. I'm sure I'll bring them back here next time they need groomed. read more

This has been the best place to take our dog for grooming. There is a bit of rotation in the groomers although, they will take the time to adjust the haircut to your liking. We've had better grooming service here that at any other groomers in the area. read more

The staff is friendly however I waited 15 minutes just to get a staff member over to the reptile section so I could purchase a lapsed gecko. Their staff doesn't know what in the world they're talking about in regards to reptiles & their care. It's pretty much useless to get help from them. However, this store does have a nice selection items for dogs & cats. I've been here several times. It's a great location, but needs some work with education in reptiles. read more