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    PetSmart

    2.9 (58 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos - PetSmart

    Not trimmed
    Heather G.

    I ordered a basic wash and 15 minutes extra for brushing. Specifically went over what was included before handing off. After two hours, I went and asked how much longer they said he was in the dryer still . They told me 30 to 40 more minutes so I waited then I went back in and they said he was still in the dryer and 30 to 40 more minutes so I asked if he at least had his brushing I wouldn't mind taking him. " I brushed him a little, but it's probably not to what you would like." So I waited in the store and I saw a manager go in and assist to start to brush him and then he came out and told me he's ready to go . I then saw a paper that said 20% off behind my paper because she lifted it up and she put it on the chair behind her and didn't present it to me . After three hours, I was now in a rush to get to a graduation celebration so I just paid and left. I asked if it normally takes that long for the basic and the manager that was checking me out said it and then talked to the cashier about how they have callouts. (I don't know why they wouldn't block out bookings online if that was the reason. I scheduled in the afternoon. I wouldn't have minded a phone call to tell me another day would be better rather than waiting that long.for nothing) Just to realize when I got home that it looks like he literally just got wet and they did nothing else . I brushed him five minutes and got loads of hair. His paws were not trimmed. His teeth were not brushed. And he didn't even smell like shampoo and his hair was wild. This is ridiculous I feel like I just donated money to Petsmart rather than getting a service ...

    Shermika H.

    I came in for clear the Shelter day hoping to find a small friendly dog for my son. Only to find a thousand cats and one dog. The small dog they did have was not appealing to the eyes. Lol he was rough! And they didn't know anything about the dog besides his name! How can you operate a adoption without knowing how old the dog is, or his breed.

    Debanhi F.

    I have a one year old goldendoodle that i have been taking to petsmart for grooming since he was a pup. I've always been pleased with his cut so I'm never picky on who's grooming him, but i had Brittany do it last week and i fell inlove with how he looked, she did an AMAZING job!! My Benji boy is a little goofy and does not stay still but she had all the patience with him. THANK YOU!

    Long nails

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    8 years ago

    Happy shout outs go out to the awesome Lindsey for always doing an awesome grooming job on my pupper Mooo!

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    What I love about Petsmart Hotel is that they have someone on site 24 hours/day, 7 days/week (even on holidays).

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Parkwood Animal Hospital & Boarding

    Parkwood Animal Hospital & Boarding

    4.4
    (45 reviews)

    Highly recommend Parkwood Animal Hospital. They have cared for my Baby Molly since she was a puppy…read moreand she boards there when I go on vacation...I can go away with complete confidence she will be well cared for and safe

    Let me number the utter disasters that occurred in my small amount of time at Parkwood…read more 1) My dog was seen by Dr. Polasek on April 29th, May 4th, May 8th, and June 1st. Dr. Polasek treated my dog for one issue "only." She ran the same diagnostic tests over and over. She neglected to truly give my dog a thorough physical examination. 2) My dog's health was getting worse and Dr. Polasek did nothing to address it. 3) Barbara in the office had the audacity to yell at me, in front of other clients, for not keeping my sick dog in a crate. A) I do not believe in crates "Doggie Jail" 4) My dog saw Dr. Vanderford on July 1st and he immediately noticed my dog had Jaundice. New and different diagnostic tests indicated; Liver Disease, Pancreatitis, Bilirubin, Gallbladder, Red Blood Cell Count (Extremely Low) & White Blood Cell Count (Extremely High). My dog was immediately given IV Fluids, Cerenia Shot, and 4 Appetite Stimulates. 5) This states a lot about Dr. Polasek and her qualifications for not knowing my dog was that sick. 6) Dr. Vanderford was contemplating back and forth; "Should I send home a combo cocktail of medications (his words exactly) for the 4th of July weekend or a 24/7 emergency clinic?" 7) Dr. Vanderford suggested the 24/7 emergency clinic because he also works there and based on his schedule he could check-in on my dog. 8) Dr. Polasek was supposed to expedite the paperwork. Dr. Polasek dropped the ball on getting the paperwork to the emergency clinic. 9) I spoke with Silvia at the front desk who made every excuse in the world for Dr. Polasek. 10) Silvia had also dropped the ball 3 times regarding various issues. Per Silvia; "I'm multitasking." 11) Dr. Clark preferred an ultrasound on my dog. Dr. Clark also dropped the ball because she did not send the ultrasound nor the report to the emergency clinic. (Per, Dr. Coffey at 24/7 emergency clinic) 12) My dog was admitted to the 24/7 emergency clinic on the evening of July 3rd and released on July 6th at 10pm by Dr. Vanderford. (A cost of $10k and to no avail) 13) Needless to say, Dr. Vanderford's decision for the 24/7 emergency clinic was an extremely gross error in judgment!!! 14) Within 12 hours my dog passed away at home in my arms and surrounded by the entire family. 15) On July 7th, my dog was brought to Parkwood to be cremated and in our family's moment of pure grief and sorrow, Dr. Clark was unprincipled in lecturing us about feeding my dog inappropriate foods, such as bacon. A) Dr. Clark had absolutely no right to be so disingenuous. B) My dog(s) only receive the very best of everything in life. 16) On Tuesday, August 4th I received an amateurish text message (YES, TEXT MESSAGE) from Amy Swift, Office Practitioner. Client, After careful consideration, Parkwood Animal Hospital has decided to end our veterinary-client-patient relationship. Effective 8/4/2026, we will no longer provide veterinary services for you or your pets. Please establish care with another veterinary practice. Upon your written request by text, email, or from your new veterinarian, we will promptly provide your pets' medical records. This decision is final. We wish you and your pets all the best. Sincerely, Amy Swift 17) I spoke with Amy Swift, Office Practitioner, to inquire about this amateurish text message but Amy literally talked in circles, a pure prevarication to answering my direct questions. She could not give me one legitimate answer for this decision. That speaks volumes about her lack of character and scruples. Between the way my dog and I were treated and the amateurish text message it truly shows lack of morality, principles, and standards within Parkwood and "I WANT NO PART OF IT!" Parkwood is not about customer service satisfaction nor the overall health and well-being of a beloved pet. Parkwood is all about money!!! This negative review is 100% based on the truth and pure facts that I and my sick dog endured in the "very small" amount of time at Parkwood. Any response is 100% superfluous as it means nothing to me. I know the stats-quo at Parkwood and it will be mendacity. I WOULD GIVE NEGATIVE STARS IF POSSIBLE BELOVED PET OWNER'S BEWARE

    Pawsh Dog House

    Pawsh Dog House

    2.9
    (17 reviews)

    This is the second year we have been taking our 4 puppers to Pawsh. We tried two or three other…read moregroomers and decided to stay with Pawsh for several reasons: - They are gentle with our puppers and that shows because they are happy and energetic when we pick them up. - They listen to the instructions we provide regarding how we want them groomed and then the Pawsh groomers clip them just like we desire and specified. - They are friendly and genuinely love dogs - that shows when we hand our puppers off to them at the start of our appointments. - One of our boys is a favorite of theirs, so much so that they rave when we walk in the door with him and are referred to as His Mom and Dad, not by our names :) We are very happy with Pawsh!!

    I recently took Lleulu, my 13 year old corgi, to Pawsh for a simple bath, etc. When I picked her…read moreup, the lady wanted to mention that Lleulu was "favoring" her left leg. Favoring? She was limping quite badly and they couldn't say why. I left, but called them on my way home to ask if she had fallen off a table or been jostled. I was told that she hadn't done anything like that. I said we had walked in just fine and I didn't understand why she was limping going out. They had no answer. The next day, I took Lleulu to my vet and was assured that there isn't anything broken, but her shoulder was sprained or strained, perhaps from its being manipulated. I have never written a review on Yelp, but it hurts my heart to see my little dog limping and in pain, and there is no answer as to why. Needless to say, we will not be returning to Pawsh.

    PetSmart - petstore - Updated August 2026

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