The store is disgusting, and the employees are trashy and extremely rude. Customer service was nonexistent.

I gave them a 1 star, and that was being generous. I brought my Lab in for service: Pawdicure Val. $26.00. Every time I have brought my dog here they tell me they will call when ready. No problem, but today I was lightweight scolded by the Manager: Brittany. She told me that it only takes 5mins for the service. It in fact does not. She told me it was put into notes that I was to stay in store? Then if that was the case, why she did not tell me. In fact why didn't anyone else mention it on prior services? Today I paid for a Pawdicure, and only received a nail trim. Yes, I called to complain and now I'm asking for a full Refund. When I asked the manager about my dogs paws and the residue and hair, she said I have to request that. If you pay for a Pawdicure why do I need to reiterate that, it's included..... SMH! Today is the last day my dog will ever return. I was a customer almost a year, and this will be the last time they see us or our business!!!! read more

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This place has an attitude & apparently they do not want to groom. our little 9 lb dog shakes so they wont cut his nails. & wont take him back. the woman was real rude on the phone. Hes never hurt anyone just shakes? I can & will take him anywhwere else read more

I brought my dog in for grooming 2 weeks ago . A girl named Madison was her groomer. I paid $ 81.00 for the service. She was supposed to get her ears cleaned, bathed, defurred, nails cut, and her anal area cleaned. The appointment took 3 hours. When I picked her up she was still very wet, her nails were never cut. She did not clean her ears nor her groin area. She also smelled like she was never bathed I feel like all she did was wet her down. Not sure what they did with her for 3 hours. I was very disappointed and would never bring her there again nor recommend this place to anyone. I complained but no one seemed to care. No manager available to talk to either. That's a lot of money for nothing. Very disappointed. NO STARS. They should have a zero in that selection. read more

This location is a joke, especially their grooming saloon. I've been in here multiple times for grooming needs and each time there is an issue. A couple months ago I came in at 7 am and there was one associate in the saloon who actually lied to me and told me they don't open until 9. When I called her on it since their signage in the outside of the saloon, the front door and the website say 7, she admitted she was sick and going home so there wasn't anyone there. Talked to the store manager, she assured me she called someone in so I sat in the lobby, for 45 mins and no one ever showed. Today I check the website, open until 7. Get off work and run right over. I get there and the grooming salon is already closed before 5:30 with a handwritten sign out front asking for patience while they grow their grooming staff and to call for hours as they are going to vary. Horrible service, the store manager is always accusatory to the staff like it's their fault she can't in the store and keep it fully staffed rather than taking ownership. Just a lot of excuses. You call the Woodhaven store and mention the Taylor store and they will literally laugh and say "we hear it every day, that store is a mess." So here I am about to walk into the Woodhaven store...wish me luck. read more

I came with my son and daughter in law today after they had just gotten off a long shift to buy $150 worth of cat dewormer for our rescues just for my kids to come back out to the car and tell me they were thrown out by the manager. This location has continued in a downwards spiral in quality and customer service and i will not be back anytime soon. read more

http://goodk.in/post/114405404809/signal-boost-petsmart-is-selling-a-recalled-brand Is this true? Are you knowingly selling treats that make dogs sick and/or kill them? Now I dont trust your Authority food...and I'll be changing the brand my 3 dogs eat. Don't think I will ever shop at a petsmart again either....since you all care so much about our dogs. read more

PetSmart - Pet Training Near Me - Taylor, Michigan

Always the most difficult time when it comes to locating someone in fish department. This is the most recently remodeled location and in the beginning the service was excellent. It lags far behind the service of the previous store. Stood in fish department for 20 minutes looking/waiting for help before returning to front of store. At which time I had to ask the cashier if there is anyone working in the fish department. read more

PetSmart - Pet Training Near Me - Taylor, Michigan

I mean, it's your typical chain petshop. Supplies, training classes, food, etc, etc. I've had my dog groomed there before, but I can't say that I was 100% pleased. It was overpriced for a mediocre cut. I'd honestly go to a locally owned mom & pop groomer before I get my dog a full grooming there before. I would go there for specific specialty items that may not be in a Target or other discount store. DO join their rewards club and get the keyfob for discounts. Sign up for the emails to stay aware of in-store or online discounts & deals. read more

Becca at the Grooming Salon did an amazing job with our dog Scully!! Super nice and excellent care!!

Had my two dogs in for a bath with furminator. Emily did a fantastic job with both of my boys. They are double coated dogs and blow their coats this time of year. She was able to get a ton of loose fur out and they feel and smell amazing. Thanks so much!! read more

This is the worst groomer we've been to. We have 2 beagle Bulls and never had a problem with complaints from any of the groomers they've been to.. They don't even smell like they've been bathed. Plus they had problem with nail grinding...this is new news to us...they split 3 nails in our male dog and never even clipped our females toenails..I would definitely not recommend this place to anyone...and the bill was still 80.00 read more

We went in to get kitty litter and it took fifteen minutes to get out. They need more cashiers.

Third time to this location. Came back again hoping for a better experience than the first 2, but still disappointed. Put back all items I was going to purchase and left. I get that this is a chain pet store, but would not recommend even trying. Shop local. read more

The best experience ever Lucy Graddey looks beautiful and Courtney did a wonderful job especially with her little pink and purple pokedot nails!! read more

Horrible experience for my 6 month old Morkie. My appointment was set for 5 pm and by 5:14 pm I received the call to come get him because he was "not co-operating and stressed out". I rush back to get him and when they brought him out, the whole top of his back was buzzed and one portion of his hind leg as well as clipper marks to his skin. Needless to say I did not pay for this service. They have 0 patience and did not make this a good experience for his first time. They were well aware that this was his first grooming experience and the fact that 14 min into the appointment they were already calling me, tells me they have 0 patience and did not bother to try to get him comfortable and relaxed before immediately taking the clippers to him. I highly advise anyone to look elsewhere for a well trained, caring, patient and experienced groomer because they do not possess these qualities. read more

Brought my God daughter a cat, only 30.00 great cat its a 300.00 cat. Came with litter and food. I luv this place.

Very nice and pet friendly. Took my cat on her leash for pet photo.

The store is great! It has a wide selection of products and the whole store is organized wonderfully, which makes it easy to find things quickly. Everything is very clean, and the staff is extremely knowledgeable..... But my favorite part is the training!!! I am 6 wks into the 8 wk puppy class, and extremely impressed! Dorie is fabulous, and has taught my puppy more than I could ever imagine! I am def going to keep going with the Intermediate and Advanced classes. read more