I came in with a 911 emergency because my stepmother's turtle filter went out and the water was brown and murky. When I popped in ChRistian. The cashier helped us out. He was so friendly. Got us a new tank a new filter we were on our way in minutes just a super friendly guy so I thought I'd leave a Yelp. The staff has always been so friendly on the time I've been here. read more

Very impressed with the girls and the level of expertise they have taking the best care of my dogs with bathing and trimming nails. You can tell they love what they do! read more

Chrissy was amazing in the pet grooming! Exceptionally patient with my nervous pup and went above and beyond to give him a good experience!

I don't normally leave reviews, but this is one of the few exceptions. This review is for the grooming department, specially to Angel and Joanna. Both ladies were awesome, hands down! Our puppy was never groomed before and could be a handful that we almost gave up on getting him to groomed at the salon. But both of these wonderful women were able to get him done. Angel trimmed his nails in (2) separate occasions, and Joanna was able to get him groomed up! My husband and I are elated and grateful for their superb services! Angel and Joanna, if you both are reading this review, thank you so much for being patient and understanding of our fur baby! We appreciate the dedication and love you gave to him during the time he was with you. You've gained a loyal customer with us and we will keep coming back for both of you! :) read more

Large Clean Dog clothing options are top tier Banfield location, a plus Saturday afternoon, not busy Picked up a tug of war toy for Jade and her sister when it's play date day. read more

PetSmart - Tug of war time - Pet Stores Near Me - Stockton, California

It's a good store but horrible how fish and birds are kept. When I went to go look at the bettas all of them were dead and or almost dead. One of the birds was sitting in it's own poop and was sitting in a corner. read more

The team lead Javier blocked my dog from grooming after they cut her nail and gave her back to me bleeding a year ago he said she was anxious why wouldn't she be when they cut her nail to close to paw he actually put notes in system to block her from services how could he disrespect a puppy like that and her owner not that I would get her groomed there again I went to ask some questions in salon about shedding products and they pulled up my phone number to see what I had purchased in the past and read notes to me his advise was take her to a vet for grooming she had had no issues anywhere and she is not an anxious dog a call to corporate will be made on Monday he should not be in this industry.. read more

Showed up with my fur babies for the trick or treat event, seen there was 2 stations. Absolutely no treat in sight. I still purchased some for my fur babies, because they were all dressed up and excited to go explore. As I got up to the register, the cashier reeked of vodka. Like she drank before she came in. She rang me up and forgot the dog food bag. How you forget to ring up a 30lb dog food bag is beyond me. But I did notice right away and had her ring it up. I don't know how the other workers didn't say anything about her working that way. Not safe at all. read more

Customer service wasn't very friendly! Went to check out and employee was rude! Not sure I will be going back to this store. I'll take my business elsewhere! read more

Honestly my go to place for my pets . Extremely pet friendly but extremely rude to people . Maybe just my experiences but always rude employees asking them for help. Started to do order pickup and even that extremely rude . Decided to get down so they wouldn't have to come out to my car . Supper hot and still a lot of attitude, sadly can't do anything about it . But please you guys shouldn't have employees treating people like this . This shows negative attitude towards animals . read more

We came into the store and right off the bat the supervisor was irritated. She tested are water to buy fish and said your waters good come tomorrow . ?????? It's 8:30 and they don't sell fish past that time. Mind you they don't have this information posted online which I checked before driving 27 minutes to the store. We already knew what fish we needed I asked if she could spare a couple of minutes and she liked at me and said rudely no I can't . She could have at least been nice but no....... read more

I would not recommend PetSmart for you dogs grooming. The groomers do not have the best customer service. I made an appt at 2:30 pm and when I got here they told me it was cancelled. I received no notice that my dogs appt was cancelled. Drove all the way here for nothing. They groomers just stand there they don't great you or anything. I decided to go to Petco instead and the service was 1000000% better and so understanding. Glad I found another place but would never return to pet smart for anything. read more

I brought my dog in for a grooming Brenda was the tech. My dog came back with a terrible hair cut. He was as shaved down and had a terrible rash on his stomach and private area he was really sick and got some sort of infection. The staff took good aftercare of him but I was very disappointed in the recklessness of the technician! I was so scared that he wasn't going to make it that I'm unsure if I will get him groomed here again. I believe his rash came from an unclean clipper/ environment read more

Took our brand new puppy to get groomed after accidentally taking him to Petco, what a difference his fur felt soft, he smelled great for longer and no complaints. The other groomer said they couldn't complete his hair cut because he was afraid? We bathed him at home he sits perfectly still. Definitively returning to personae in trinity parkway. read more

The employees are friendly and helpful. I adopted my Panda here. I came in and saw the fluffiest and grumpiest looking cat and I asked an employee if I could hold him. He said oh no, that cat doesn't like to be held. I was disappointed but he immediately directed me at The Big Panda. He scooped him up and put him in my arms. Panda was so docile and calm. He sneezed at me and I knew he was mine. I'm glad that the employees learn the personality of the pets there and can steer the customers in the right direction. Panda is the calmest and most affectionate cat I've ever had and I'm so glad we adopted him. He brings so much joy to our family and even tolerates my small children. read more

PetSmart - Big Panda adopted - Pet Stores Near Me - Stockton, California

The staff, including Annabel the manager handled a pre-paid on-line order unprofessionally (when my husband came to pick up.) When I called to ask for a manager the clerk put the phone down without actually putting me on hold and proceeded to help customers. I was actually able to hear a customer give her phone number out loud. I was left on the "semi-hold" for over 10 minutes. When I hung up and called back the "manager" was extremely rude and said the clerk had only been there for 3 days. I understand a new hire needs proper training, but this was ridiculous. read more

Employees were not very knowledgeable, or helpful. I couldn't even find an employee on the floor. When i went to the cashier for information on some pet products, he didn't really know the answers, or how to help. Plus their prices are pretty high. read more

Bad customer service and the manager is the worst one they never make my grooming appointment on time they are at lunch when it is time for my appointment they reschedule and dont put it in the system they really dont care about customers the grooming section is worst customer service ever waste of my time and gas going to this place what a waste of place read more

08.30.2020 Sunday I seen a Pet Mart Employee grab some carts she look like she really didn't want to do them but it needed to be done. I wish they would pass a law if You leave Your cart unattended it should be a fine. Some customers are the worse. Please keep the area clean. read more

PetSmart - A gang of pet mart shopping carts - Pet Stores Near Me - Stockton, California

I have been taking our two babies here for 9 years, always had a wonderful experience. The groomers were lovely and my girls always looked beautiful when I picked them up. Today was different! Something changed. All of a sudden my dog was a troubled pet and needed to have extra care, which I was charged $10 for. Never, in 9 years has my dog ever had trouble getting groomed. In fact, she loves the attention. Also, the groomer, who was also the salon manager, was so rude! She was short and did not want to discuss any of my preferences about my dog's cuts. She was the new manager and my regular groomer was no longer there. There was actually only a few groomers there, it seemed they all had left. As I said, something changed in this salon and after 9 years I will never go back for anything! read more

Always come here first since it's so close. I've never really had an issue other than the occasional "out of stock" item. With the way our economy is right now that's more often than not with any store! I have used their grooming services for my labs and again, no issues. If you're looking for a specialty product/food be sure to either call first or use the subscribe and save on the app! read more

If I'm not at the Lodi Petsmart I'm over at this Petsmart to buy a few of our pet needs.To be honest I was not really a fan in the beginning. We shopped at Carter's Pet Store for all of our pet needs because they carry a lot of products that the big chain stores do not carry, including top quality dog food that you can't find anywhere else. Petsmart is starting to grow on me especially now that we have cats. We buy most of our cat food here. The location of this store is perfect. Plenty of parking. It's clean and the customer service is great. I almost always check the online prices before I pay because Petsmart offers "price match" which allows customers to pay the cheaper price if the product is offered online for less than the store offers. I don't know why the prices are different, but we always do a price match so we can make sure that we save money...it is a win-win position for us! All that Petsmart needs to do in order for them to be more competitive with specialty stores is sell the top notch dog/cat food like Orijen-Acana, Avoderm and Fromm. Until they start selling those brands, I'll keep buying my dog food from Carter's, though I do enjoy buying other products from Petsmart. I also want to add that they offer free samples on the first Saturday of each month and they bring out discounted products from time to time....you just have to check. read more

Xander did a great job with my dog, Archie! He looked very clean, fluffy and white! :)

Took my dog to get a full groom today was told it will take 3-4 hours. 40 min later I was told she can't finish due to my lil 8 pound dog trying to "bite her" I was in the area so I picked her up within 5 minutes. My dog looked so horrible. I'm not a groomer but I know if there was a issue with my dog trying to bite her you can clearly use a middle of one of those cones for the head. No I was not charged a penny. But I think she could of done more to relax my dog and not be so quick to call me. My dog never been aggressive towards anyone. So maybe she was mistreated??? I've ready awful reviews from here but thought I'd give em another chance. Thanks Heather for the experience now I know NEVER to go back here or recommend this place ever. I took my dog to barking lot on Hammer right after and the lady clearly said she messed up very bad and the cut was awful and uneven!!!! read more

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For their grooming salon. I had gotten my dog Luna a hair cut for the summer, I have gotten her shaved down. They have done a very terrible job with my poor dog. She has cuts on both of her ears. She had bold spots from her grooming. Her head looks bigger then her body. I can tell she's very uncomfortable. Do not take your pet to get Groomed here.... read more

PetSmart - Pet Stores Near Me - Stockton, California

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It is always a fun and enjoyable day whenever we take Chico (puppy) for training and grooming here at PetSmart. Giana is such a wonderful trainer. Everyone that we come across with has an awesome customer service. read more

Never take you dog here they do really bad hair cuts on dogs and messed you up . My Pom hai was damage she had Brenda as an stylist

WHO IS HIRING THE GROOMERS? I went in person to schedule my dog a grooming appt and the staff were so cold and non welcoming towards me and the dogs there being groomed, talking so mean to the dogs. A couple of days later I ran into a stranger with the same breed of dog as mine in town, I asked where she takes her dog to be groomed, she told me and then warned me about Petsmart on Trinity in Stockton that the groomers are mean and they traumatized her dog! That is despicable!!! I will never return read more

Had an appointment scheduled for almost 2 months. Showed up for the appointment and no one was there. They closed early. No notice, no phone call, nothing. A waste of time. This is what I get for trying to make my vet convenient. Gladly going somewhere else that appreciates clients. read more

This post is regarding the grooming service. We have been taking our two girls to Joanna for a few years now and she is amazing. She is kind, patient and always works well with our dogs. One of our girls is a nervous nelly and Joanna is amazing and patient and our girl comes home happy and well groomed. My husband will not let anyone else cut our dogs. read more

PetSmart - After her groom. - Pet Stores Near Me - Stockton, California

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I'm in the process of reporting this store and also in the process of reporting there vet that did a glue stitching on my dog they preformed a surgery on my dog and the glue came loose when i took the dog back they refused to correct the stitching that came loose then they tried to charge me more I'm also going to the 209 times news this store all they do is change you for stuff and charge you more to discontinue your insurance subscription I urge everyone to file a complaint against this store i see there is a lot of complaints against this store a lot of pets were not given proper treatment from this place I'm posting the link to file report this pet smart if there are any other customer's that had a bad practice here on there pet can email me at pagerwarz@gmail.com to get a petition signed against pet smart https://www.vmb.ca.gov/laws_regs/index.shtml http://www.vetabusenetwork.com/filecomplaint.htm read more

Have been going to this store for 9 years and this is the 1st time I have given a poor review but I feel that people need to be aware of Services that have changed for the worst At my vet's office wanted a simple stock check to see if they had AA prescription dog food that my that has prescribed. Do not want to waste gas and time to drive there and shop if they do not have it. They refuse to do stock checks right now for whatever reason. I think that the management needs to rethink this service that they have taken away it should not take that long to look in the system and see if something is on the shelf or simply walk to the back of the store where the dog food is and look for a customer. Oh yes the girl who answered the phone was a bit rude, no need for that. Anyway rant over found another place that did do a stock check and will be spending my money on the expensive dog food with them read more

I'm thankful that this store was clean and didn't stink super bad I was looking for a crate for my maltipoo the one I got seems huge for such a small dog but the associate was very helpful in helping me pick a crate that my new son could actually grow in I wish I could get some grooming done here but it seems like there is no appointments available read more

As full-time RVers with dogs, we never know what level of care and grooming expertise we are going to receive from Groomers across the country. Our Lhasa apso terrier mix really needed a haircut. We found Pets Mart in Stockton close to where we are staying the Delta area. Boy did we find an outstanding groomer with Denae. This has got to be the best cut our dog has ever received. Then we find out she is a brand new groomer just graduating from the stores grooming academy. We HIGHLY recommend this young lady in caring for your dog. Thank you Denae for an outstanding job! read more

PetSmart - Pet Stores Near Me - Stockton, California

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I like to take my dog on a walk as I buy his random toyS and treats. If your dog is kinda "accident" prone like mine, fear not they have wipes and spray at every-other aisle or so. This is also a great place to let your dog interact with others. read more

Took my standard poodle who is 40+ lbs and about 9months old now to get groomed by Katrina two times now and both times she did an amazing job. She is very attentive to the needs of my dog and everything is very even and nice looking. My puppy always comes out very happy and prancing around. I highly recommend getting your dog groomed with her. read more

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So we drop our dog off for a grooming, and while the dog looks pretty good, the employees, one by one by one, refused to help us take him home. One multi-pierced sourpuss ORDERED us to pay up at the front of the store and stomped out without another word, her two-dozen lip piercings gleaming like some knightly helmet. We do that, come back to get our dog, and she bellows, "I've clocked out, I can't get your dog. ". Not more than two minutes after she threw us out the first time. Not only are the piercings unprofessional and disgusting, she has an attitude to match. So does the manager, who wouldn't help us either. Don't go here unless you want to catch their foul moods and surly attitudes. read more

Just got kicked out of the store because their doors were open but they weren't. Thanks for wasting my time, guess I won't be back

Great customer service. Dog training classes are worth every penny. The dog trainer is full of knowledge.

They didn't have the people to help you with finding things as the other pet shop nearby did