NEVER TAKE YOUR DOG TO THIS SALON HERE!! I had been taking my dog there for a few years, but this past year I've had such terrible experiences I will never bring my dog there ever again! Just to name a few problems, I brought my dog in July for a haircut and bath. I picked him up and as I was driving home I noticed he kept licking his stomach so when I got home my husband and I took a look at him and he was covered in knicks, bruises, abrasions and open cuts!!! When I called in disgust they told me it was a new student who "groomed" my dog and they will talk to her. Thats it! Thats your excuse for abusing my dog, a new student who you'll talk to!!! They assured me I wouldn't get a new person when I brought my dog in next time, so when I brought my dog in next it wasn't a student. However I proceeded to get the worst customer service I have ever received in any pet store!! The man examined my dog accusing me of animal abuse, because my dog had what he called "skin disease", because of a "scab" he found between his toes. I immediately grabbed my dog to examine it to discover it wasn't a scab but a large freckle/spot! When I pointed this out to him he said thats a scab to me, then ran his fingers over it and said oh ma'm you're right thats a freckle..obviously!! Then he asked does your dog have skin disease again and I said NO! He just has really dry skin sometimes & gets dandruff and we get special oatmeal shampoo from the vet when his dandruff flares up, which fyi my dog hasn't had in over 2 years and that was just because we took him to the beach and the salt water dried his skin out! He's a hypoallergenic dog he has hair not fur, so if he was actually smart when it comes to dogs he would know its common in dogs with hair not fur! Then he asks me if I brought the shampoo with me and I said no why would I he doesn't need it & Ive brought him in many times & he's been groomed with no issues. He replies to me with Oh so I guess Im just supposed to use our harsh drying tangerine shampoo on him then since you didnt care to bring your shampoo for his skin disease. First of all its not skin disease, because if dandruff was considered skin disease then over 90% of America, by your standards, would have skin disease! And second when I asked if that freckle looked like skin disease you told me I don't know ma'm Im not a vet. Oh but you considered yourself enough of a vet to diagnose my dog with skin disease before!! Third, you shouldn't be using a harsh tangerine shampoo on any dogs so if the shampoo, that people pay you to use to on their dogs, is a super harsh drying shampoo like you say it is why are you even using that!! I have never had this treatment before in my life! I was so outraged I even called my vet and spoke with him about my dogs skin and even the vet, who I just saw recently, reassured me my dog is fine and hasn't had a dandruff problem or even any history of skin disease or allergies ever! So as far as the PETSMART salon goes, screw your business and your "new students" who abuses dogs and your "seasoned workers" who abuse your clients! I will NEVER come back ever again!!! This isn't just an angry rant I'm telling you people for your own animals safety is telling you DO NOT GO HERE!! read more