Terrible customer service. We had an appointment for our dog and dropped him off as scheduled. After only 10 minutes, we received a call telling us they could not groom him because he was scratching the floor and they said he had anxiety. We were asked to come pick him up immediately. We have taken our dog to this PetSmart many times before without any issues, so this was very surprising and disappointing. The lady we dealt with was extremely rude and unprofessional. Instead of handling the situation calmly or trying to work with us, she dismissed our dog and sent us away. This experience was frustrating and unacceptable. Customer service and professionalism were completely lacking. read more

Believe these reviews these groomers should not have jobs. First they scheduled me for the wrong day, once I was there I asked if they would still take her. One groomer offered to do it, The black kid who has zero clue what he's doing, was trying to check in and and said "Her notes are bad do you still want to take her?" to the other groomer in front of me... she then said she would have to charge me an extra care fee which I have been charged before. I immediately walked out there and will NEVER return. read more

I was Petsmart this past weekend, I witnessed what looked like a manager talking negatively about other employees in the middle of the dog toy isle. She was a white, dirty blonde haired, late 20s - early 30s woman. She seemed to have an attitude with the employee she was speaking to. This just isn't a good look on a company to have blatant, disrespect in front of customer view. Honestly it shouldn't happen at all, it leads to a toxic and negative work environment but certainly not in view of customers. read more

Extremely Horrible in grooming ok first I took my dog Mia a Mini Golden doodle to the grooming salon and I asked for a slight trim and for them to slightly cut the ends of her fur and when she came out I said WOW poor puppy because they made her look like a bald eggshell and they razored her fur on her ear until it could show the skin on her ear WHEN I JUST ASKED FOR A SLIGHT TRIM plus after they razored her ear the lady said Im sorry we had to do it she had too many tangles in her ear THEN JUST BRUSH IT OUT ITS COMMON SENSE DONT YOU GET IT ??? Never coming back again read more

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Terrible pet store. They have an entire row of harnesses and they can't sell any of them. Then just take them down instead of letting people waste their time. read more

Their grooming service is the worst. We waited 2 hours to do a our dog grooming, and they forgot to brush our dogs teeth. We even had an appointment, it's not like it was a walk in. Never again with these time wasting people. read more

I had a terrible experience at the Springfield PetSmart grooming and will not be returning. I arrived for my appointment about 5 minutes late and rang the doorbell meant for service before working hours, but no one answered. I called, and still, no one picked up. After waiting outside, the groomers finally called back, saying I'd missed the grace period. I explained that I had been waiting at the door and trying to get in touch. Eventually, I figured out that I could walk through the animal hospital door and found my way to the grooming side, where I was told I should have slid the doors open myself. How was I supposed to know that with no signs or instructions? I lefr my dog anyways for grooming because it wasn't my fault their process was unclear. When I returned, I noticed extra fees had been added to the grooming charge. The matting fee made sense if there were mats, but there was also a "special care fee" with no explanation. When I asked about it, the girl at the counter checked with the groomer, who responded with an attitude, saying the fee was because my dog was "biting" during grooming. I could hear them chatting from the counter. It was just a rude interaction. This surprised me because my dog doesn't bite--he's been groomed before, and I've never had feedback like this. Now my dog seems off--his mood is timid and not like his usual self. I can't help but wonder if the groomer was too rough with him, causing this unusual behavior. I'll never know for sure, but given the lack of communication, unclear instructions, and poor attitude, this experience was unacceptable. I do not recommend Springfield PetSmart grooming and will not be returning. read more

Worst experience at the grooming salon. After 3 hrs of waiting I come in to see my dog is halfway groomed. I voiced to them that I am unhappy with the haircut and they revoke me from the store LOL because they felt "uncomfortable" be very cautious how you speak to them or else you can get banned from the store!! Even if you received a horrible haircut for your pet. Stay silent and pay the money otherwise you are kicked out for good! Weather you talk with management or upper management in corporate office. Nobody cares that you received terrible customer service or a terrible grooming experience they just say you want 20% off or 50% off when they cannot provide the service you came in for. One of the worst experiences I have ever had in my whole 40 years of life. I do not recommend this place to get your pets groomed. Also my dog has not been acting the same ever since we left that day. STAY AWAY read more

I have been taking my dog to just trim her nails once a month as walk-in. Every time I go there I have to make few trips just to get to the service associate for grooming services and it's annoying when they close earlier than they are advertised. I talked to one of the associate at the store and they said sometimes when the groomer calls out for the day and if they don't have appointments they just leave. Well, they shouldn't just leave just because they are done with their appointments because there are people who cannot make appointments due to circumstances and would need to walk-in. This is really bad customer service on the grooming department. Please make this issue be known to them. read more

The prices have gone up. Don't worry as other pet stores have too. Inflation is getting all of us. Even our pets. Here they take good care of animals. To their credit they don't sell cats or dogs. There are already too many homeless animals. I'd like to thank them for being responsible here. There's plenty of parking. They certainly have a good ofselection on fish. Lately not as many reptiles, but that could be supply chain issues. The employees are kind and helpful folks. They are ready to answer any questions you might have. The employees have a lot of experience with animals. They definitely will be in business friendly spot, for pet levers to gain knowledge. read more

Jeanette in the grooming dept. really spent 20 minutes wasting my time trying to look for reasons why Petsmart Springfield VA could NOT groom my adorable 4 month old puppy. One reason given was, "we're about to close...in 2 hours." another excuse was,"well if you take her to the daycare, she'll just get dirty again anyway." I won't beg anyone to take my money, but why not just close up shop? My puppy was left without the grooming despite the fact that there were 3 capable groomers aimlessly standing around and zero clients being serviced. I was told they only perform simple baths "on bath day". I was not there on bath day, so I took my puppy and left. The star I did give is for the Petsmart Dog Daycare. *They* have their act together and my puppy enjoyed her 4 hour stay. read more

They do not have private suite, as advertised on the website! When I called to complain, the lethargic sounding floor manager, Cindy was not concerned. They will not be getting any of my business any longer. read more

They have been great with my dog. I also love that they have everything on site including doggie daycare, doggie hotel, grooming and a vet clinic connected to the store. We are also taking the training classes and the instructor is wonderful! read more

Grooming review. Awful customer service, lack of communication at dropoff, and not a very safe feeling environment for my pet. Despite having an appointment, we had to wait for 20 minutes at dropoff. On top of that, we met a rude customer and a rude staff member, making this an especially negative experience. Rude staff member was actively working with pet while trying to talk to front customers at the same time. The Petco grooming in Annandale is miles better, we won't come back here. read more

We took our Golden Retriever to the Springfield location. She was born in NJ so she is a Yankee dog and doesn't like the heat down here. She gets a summer haircut every year. We did a curb drop off and pick up and it went very smoothly. We were able to pay online with absolutely no interaction except with the young lady who checked Gracie in and then Andres went he brought her baby out to us. Both employees wore masks! Andres T. groomed and gave Gracie a wonderful hair cut and he is our now go-to-guy for Gracie's summer hair cuts! Thank you so much for a great job and for treating Gracie like she was yours! read more

PetSmart - Gracie and her summer haircut by Andres T. - Pet Stores Near Me - Springfield, Virginia

The pet hotel is wonderful! I have been bringing my bulldog MayBull for the past few months to stay here when I go on work trips and she always has a great time!! She has a heart murmur and cannot be spayed due to that so she can't hang out with the other puppers, but the staff was able to give her individual playtime instead and she loves it! The staff are friendly and professional and I will continue to bring my baby here :) read more

I will not recommend the Springfield location for Pet grooming. The reason I took my puppy to have their nails trimmed and face hair light trimmed. And when my puppy is back home I was surprised they are not trimming her face hair and not trimming her nails... When I called and asked why don't do my request? The answer was " my puppy was crying and they are short of staff and not be able to light trim face hair and nails. My opinion is if they can't do as requested they should not charge the services!!! ( because I have to take my puppy to next door to Banfield and paid for nails trim ( took them 15 minutes ) My puppy is Morkie only 8 pounds and 5 months old. read more

My yorkie Izzy had a grooming appointment scheduled for 2:30 today 10/6 with Crystal E. at the Springfield location. Upon arrival crystal seemed annoyed and I almost left with my dog but I let my dog stay for a bath and brush. Crystal did her evaluation of Izzy and all questions were answered prior to leaving. My dog was there for three hours. I decided to go back inside to see if my dog was ready. I was informed by another groomer that crystal tried to call me twice. I never received a call from her. Then I was informed by a different groomer that crystal was unable to give Izzy a bath because she was matted. None of which makes sense because I trim her monthly and her hair is very silky and short. Crystal E was no where to be found. After waiting 15mins I demanded that someone give me my dog. Then a third groomer walked my dog to the front and took the leash off before I could even put Izzy harness on which allowed Izzy to almost run out of the grooming salon without her harness on and leash. Still no crystal in site to explain what happen just three groomers who could care less because they were finished for the day and ready to leave. This is unacceptable and I've never experienced such poor customer service ever in petsmart. Don't be a groomer if you are too lazy to do your job. I would not recommend Crystal E nor this grooming salon. read more

This used to be a dependable groomer. However, the way they are treating their employees has negatively effected their service. I used the same groomer for over a year. She suddenly left and they had to rebook my appointment for a later date. I took my dog to the new appointment and that groomer quit. They kept my dog in a crate for an hour, then called me to come pick him up because they couldn't reach the other groomer. If employees are quitting without notice back to back, management needs to do some reflection. I'm am extremely disappointed and angry that my dog waited for a haircut then still didn't get one in the middle of the summer. Now I have to find someone asap because it's the middle of the summer and too hot for him to be safe in even a short walk. read more

DONT GO HERE!!! You will regret it. The two women managers that work here are complete MORONS who don't know how to do their job properly/ use their "title" so be cocky and rude. Disappointed in Petsmart for hiring such awful people. Definitely will not be shopping here again. Took my return to another location where they handled it PERFECTLY in under 2 minutes and refunded me back my money, where as the other idiot manager "Maggie" refused to give my money back in cash that I paid for, NOT store merch, trying to screw me over. Smh, never again read more

I would give it a 1 star for service but I added a star back due to the wide variety of supplies and toys they have for various animals/pets people may have; it's inclusive of dogs, cats, bunnies, birds, and even snakes and mice. BUT I went to get my cat's nails trimmed since she's difficult with us at home when it comes to grooming (we've tried and failed many times to do it ourselves), and only one woman could provide us that service. She was SO RUDE. She asked us if the cat bites, we said "no she usually is too afraid to react", and she responded with "well as soon as she tries to bite or scratch me I'm done, I will not finish". Uhm, you get paid for this, it's your job and you need to learn to talk to customers kindly. Your job is to make them comfortable and get the job done??? Will NEVER take my cat to get her nails trimmed here again! My cat was so scared, the lady didn't even pet her to try and make her feel less anxious. (P.S. my cat did not bite nor scratch her, there was no need for her to even make that kind of remark, why do have this job if you're not willing to do it?!) The dog groomers and pet daycare employees all seemed kind, and the rest of the staff was nice as well, please find someone better for the cats, they deserve good treatment and so does my family. read more

Please don't go this store it's dirty and bad customer service PetSmart people don't help you and the grooming salon is filthy if you love your dogs don't go there read more

It is no wonder that the rating for this place is a measly 2.5 stars. We just went there to have our 12 lb shitzu puppy groomed. It was a complete nightmare. The groomers were rude and unprofessional. They couldn't even handle this tiny dog and at one point ended up threatening to call Animal Control. They have also tried to overcharge us but we've refused to pay. This is a totally unprofessional operation. This dog has been groomed multiple times over four years and there's never been a problem. But all of a sudden there's a problem at PetSmart Springfield with this 12 lb puffball. Gee, I wonder why? The answer is that there's a good reason why this place only has 2.5 star rating across nearly a hundred reviews. The only reason we're giving them one star is because they returned our dog alive. read more

Have you heard of the new dance called the Cat Mommy? (to the beat of the Rej3ctz's song Cat Daddy) Check this out pet owner, I want you to check out a Yelper, Cattttt Mommmyyyyy! Man I go to PetSmart, true winner Jeans skinny, like Jon Arbuckle Lookin' for my kitten, just missed her Did my cat mommy and she jumped down, timber Tail cold, Meow Meow call it winter Litter full of nuggets, momma calls it dirty Kitty got fur, Paula calls its calico Hungry girl, likely wants some kibble Cat mommy when I dougie, cat mommy when I wobble Rockin' skinnies, they for cat ladies, I remember Competition see the puppies, they surrender Smellin' catnip toys Now she's gone till November Move your arms like you're washin' your face Drop low lick your tail like f*ck it Tell Animal Planet to bang this sh*t Pick up my bro's tabby, he the king of this sh*t Call me Dr Seuss Puttin' cats in hats B*tch I go to PetSmart Do my Cat Mommy Call me Dr Seuss Puttin' cats in hats B*tch I go to PetSmart Do my Cat Mommy Cat Mommy, Cat Mommy, Cat Mommy, Cat Mommy (b*tch I go to PetSmart) Cat Mommy, Cat Mommy, Cat Mommy, Cat Mommy (b*tch I go to PetSmart) ****** But in all seriousness, the service is better at the Springfield PetSmart than other locations in Alexandria or any of the local Petcos. Litter is still cheaper at Target. read more

PetSmart - Caught reading the latest PetSmart ad - Pet Stores Near Me - Springfield, Virginia

I have gone to this PetSmart since my dog was 8 weeks old for grooming and all her food and toy needs. She is also a service animal. I often do short training session with her in the back to reenforce her public access training after I purchase items. I will go in, buy a toy or a bag of food, and work with her in a back aisle on her sits and and stays for 15 or 20 minutes, out of the way of anyone in the store. But today and manger came up to me and told me that my service dog and I had to leave because we were a "Conflict of Interest". They have trainers that train dogs on basic skills there, so I am not allowed to practice my disability training with my service dog in the store. I explained to the manager that PetSmart has always allowed me to do these short trainings, and that it is against ADA federal law to kick out a service animal whom is in training. It is also against Virginia State law. This has never happened at any PetSmart I have been to. Not only did she say that I cannot train there, but she said I have to leave the store immediately. My dog was laying calmly as this women was acting like my service animal was attacking the general public. I will never come back. I used to come in once a month for grooming and everything else, but to kick me out for doing a short training with my service animal... that is wrong. I wish I could give 0 stars. read more

This PetSmart always seems to have more people on staff than the Fairfax and Reston locations. I also like the layout and signage and find the staff to be extremely helpful here. Everything is easy to find and they have the standard PetSmart fair: pet grooming, pet hotel, training, Banfield Pet Hospital, among all the various animal goodies for sale. Don't forget to check their website for cat and dog adoptions. read more

Ive been to way better petsmarts in my area and this guy thats like 70 years old working at the fish department has no customer service or respect for anyone that walks in its really sad and dont get how noones complained to management yet or isnt fired by now and it feels like its been a year or two since hes been there... read more

This PetSmart location used to be my go-to store even though there is another one within walking distance of my home. The store was well run and I could always get the frozen bloodworms for my fish. But, now - I run from this store! There is NEVER anyone in aquatics, the tanks are full of algae and I have gone in two weeks in a row for the bloodworms and they haven't been in stock. To make matter worse, there is ONE - count it - ONE check-out register with a line going clear to the back of the store. WTH?!! There are plenty of employees in there just walking around. The store by me immediately calls for backup if there are three/four people standing in line. I had asked a gal about a month ago if she could call someone to come to aquatics...........she never did..........I left and went to Petco where the experience was delightful! My friend visited this same PetSmart yesterday and left her cart sitting when she saw the line to check-out. Like I said WTH?!! You are loosing business, but I guess it doesn't matter since you are a chain so you still get your money. SO SAD! read more

This is a review only for the grooming salon...disclaimer I am writing this after a week bc I felt like this visit was like all the other visits....it's a petsmart grooming salon and I never expect great service or work. I'm fine with the results. Everyone is so rude here and I never feel welcomed. I used to bring both of my dogs here to be groomed every 6 months but this is the last straw. While I was waiting to be seen I saw a woman yell and yank on the leash of a dog she was grooming and the dog yelped, she then saw my fear and said "this one is s rowdy one" and laughed. I didn't find it funny, he's not rowdy he's scared there's a difference. That's someone's pet, someone's family member, clearly loved because they're paying money for him to be groomed and look handsome. When I dropped off my dogs they asked me questions about their history and I noticed the guy checking off things, I had to sign the paper and he checked off two wrong things on both my dogs paperwork. I had to correct him before signing. I don't mean to be THAT girl, but these are my babies I want everything to be accurate Incase it affects their grooming session. When I came to pick up my dogs I was a little thrown off when they didn't tell me they charged by breed so I had to pay extra for one of my dogs even though they're the same size after the fact. The guy had an attitude with me like I was trying not to pay it. I was simply stating it would've been nice to know ahead of time not just for me but for newcomers too.....$8 difference fine I'm not going to die over it but it would've been nice to know before they ask me to pay like I don't have a choice. What if some people bring only a certain amount of money bc they didn't know? You have to think about people and be considerate about what kind of situation they may be in. When I come to pick up my dogs I was told one of my dogs was a little anxious during his grooming and I asked multiple times if that affected anything and they said no everything went fine. The reason I get so worried is bc my dog had been dropped at 10wks and broke his paw in three places and got bit by a corgi on the neck when he was one so this little 5lb morkie has been through a lot. I am VERY picky about who he's with and how he's handled bc he's such a scared little guy. I baby him yes but he's very anxious and scared of everything and I don't blame the poor thing. Anyways, I come home and he keeps licking himself. I look and they cut him. I was not told of this and it looks like it had been bleeding bc it's half a cm wide and it's scabbed over. Both my dogs nails were cut so short some had bled and you can tell by the way the blood coagulates at the tips. They're all uneven and they missed little spots of fur on their faces...fine I can live with that I'll just cut the spots they missed after paying $138. I'd rather go somewhere where they seem to be happy to accommodate my needs and my dogs and a place where they genuinely care for animals bc this place is horrible! As an animal advocate I can't stand to see dogs shivering with fear being yanked by the leash while being groomed. If you're going to be annoyed of dogs all day, why be a groomer? Lol I don't understand people who hate their jobs and take it out on customers in this case poor innocent animals. My opinion I understand but the way they handle these animals, it's like they don't know these dogs are family to us. Breaks my heart. read more

I took my dog for bath and haircut. Anal gland express and nail cut were supposedly included but I don't think they were done. I had to take her to another groomer to get those done a week after. Haircut was okay but sloppy. Not happy with the service. read more

Dropped our dog off at 11am for grooming. At 2:30pm got a call that she was in the pet hospital "Because it looks like she has a hole in her leg." The groomer lied to us about the cause claimed it must have happened before she came in. Rushed to the Vet were they told us it was a fresh wound and the groomer gashed her leg to the point you can see her tendons. read more

I am a VERY UPSET & DISAPPOINTED X-COSTUMER. On Friday, August 21 I tried to buy a product online and to pick up at my local store at 13337 Worth Ave, Woodbridge, VA 22192. The online site stated that there were "several" items left in the Store. after I added it to my Cart, I went to check out and the site then stated that it was out of stock. I called the store they advised me to call HQ. I called HQ, they stated that the store in Springfield had "several" in stock. I ordered online for pick up and PAID through the cart checkout - it still said they had some in stock. The Springfield store at 6535 Frontier Dr, Springfield, VA 22150 is about 40 minutes from me. I then drove 2 hours later , when I get there , I give them my info and they state, they didn't have my order, and while I'm standing in the store, I get an email informing me that they are out of stock on this Item !! I WAS & STILL AM EXTREMELY UPSET AT THE INCOMPETENCE THAT WASTED MY TIME !! I will NEVER enter a Pet-Stupid store again !! I wish I could give Pet-Stupid ZERO stars !! read more

My family has been taking our dog to this location for years. Going close to 7 now and it has been really hit or miss. Today was an absolute miss. My dog and I walked in and we patiently waited for the customer in front of us to get her cute shaggy dog checked in. After the lady left the man didn't say anything to me OR my dog and went back to work. After feeling like an idiot for a few minutes I smiled at one of the groomers and was FINALLY asked if I've been helped. The other groomer recognized either my dog or myself and she said "Oh he's here for a nail clipping." I was shocked that she recognized us because she must deal with 100's of dogs, what amazing memory. Finally when the person who does dog nails came in, I gave her every phone number my family could possibly use but she said we were NOT in the system. We haven't changed home phone numbers, cell phone numbers, or addresses recently. Long story short she couldn't help me because to enter my dog as a new dog they needed proof of her rabies shots and of course my vet is NOT open on Sunday afternoons. I drove there for NOTHING! We've been going there for YEARS!!!!! The excuse was they just recently changed systems BLAH BLAH BLAH BLAH. What an awful experience.... read more

Dog looked adorable when we picked her up. Great cut. However she developed a yeast infection in her ear shortly after. Vet said its from the bath and them getting water in her ear. $250 later at the vet.... We will not be taking her back to pet smart. Fyi: I had to give her baths every other day when we first got her for 3 months due to a skin infection she got when she was a stray. I never had any problems with her ears and getting water in them... read more

Pretty solid. The employees are pretty friendly and it has a wide selection of food and toys. Haven't used the doggy daycare in a couple years, but last time we used it was pretty well priced compared to some of the other daycares in the area. The hours were more flexible too since PetSmart is open longer than most daycares. The overnight boarding is probably fine if your dog doesn't mind crates, but my dog isn't a fan. Though honestly, I think she gets stressed out by being boarded for more than a night or two anywhere that at this point we just get a petsitter who can watch her at home. We already have a favorite vet, so have only used Banfield once when my dog was sick on a Sunday and my usual vet was closed. We didn't have an appointment and I think they were all booked for the day already. But I appreciated that they were eventually able to slot I in as a walk in. All that said, it just felt really crowded and hectic. Overall not a bad experience, but not a great one either. read more

The staff is always really friendly but the online orders are a nightmare. Not only do they take several hours to get it ready, they don't answer the phone when you get there. More often than not I have to go inside and get my order and cancel my online order. There's never enough help at the front and finding someone in the store to help is like pulling teeth. read more

The people are so very nice there. They fawned all over the dogs as they came through the checkout (even though it's part of their job, they seem genuine about it). They had everything we needed and decently priced. In an attempt to advertise their Vet services, someone was passing out flyers for some type of discounted exam. I didn't have the heart to tell her I work for a Vet myself. She was so nice and smiley, so I just took the coupon. I even noticed someone cleaning up their pets mess. So convienient to have the cleanup stations around the store for accidents like that. Oh, and the trainers there are very good. One of our dogs is a little thick and still has problems retaining the training, but definately not the fault of our trainer. They were great. read more

Employees are nice but not very knowledgeable on their products. I tried using doggie daycare once, but I couldn't really tell if my dog enjoyed it. I like how they provide a report card. Would be ideal if they have a live cam. The doggie daycare is a little cramp for the number of dogs, but it's more affordable. The store constantly has sales and events - nice to have. read more

Staff very friendly and helpful. I was looking for specific training tools. They helped me find them... Went to Felix and Oscar first, but they were closed. I forgot they are closed on Sundays! I would so much have preferred giving my money to them. Petsmart is ok in a pinch, but Felix and Oscar is privately owned and awesome! read more

This store is located in a shopping plaza next to Best Buy. The store is always clean and they have everything that I need for my pet, the only issue is the price and their price matching policy. With online retailers becoming prevalent I just don't see how PetSmart can keeping charging a lot more for the same product that you can get cheaper from Chewy, Amazon, or Walmart. Now depending on what manager you get that day, some will say they will price match while others will not. The other issue we run into a lot is there is usually only one register open, and maybe it's my luck that everytime I go there, there is a line but I sure wish they would address that. We have taken our dog to get groomed here and we have never had an issue. They also have a pet hotel/boarding but we have not used it. I would definitely shop there more if the prices were more in line with some retailers. read more