I've never had an issue here at this PetSmart. It's near my work & I sometimes have to run in here for something for the cats. I order the cat food online but I buy the Worlds Best Cat Litter & greenies pill pockets here sometimes. I try to buy the litter for the Cat Shoppe to support them, but sometimes it's hard to make it out that way. When a cats gotta go, a cats gotta go. I always have to run by & check on the cats that are in the little adoption windows. The staff here is always helpful. The only issue I've had is sometimes they can be understaffed during busy times at the register. read more

My babies, 2 Yorkshire Terrier's, Killer & Sweetie Pie, love this place. They also see the vets here at this one. I have never had a bad experience here. Everyone is so nice and helpful. My little girl, Sweetie Pie, is a barker and she's got lung cancer. I try to keep her quiet for everyone's sake but everyone there are always happy to see my babies. Some things are pricey but that's to be expected. We'll continue going there as long as we have to. read more

PetSmart - This is Sweetie Pie & Killer - Pet Stores Near Me - Smyrna, Tennessee

This place doesn't know how to groom puppies & should have advised me of that. My poor lil dog looks so terrible & they charged me full price. They didn't clean around his eyes or give him a haircut Nothing !!!!! Their advice is to bring him in more often read more

PetSmart - My dog didn't even get a haircut Around his eyes weren't cleaned either - Pet Stores Near Me - Smyrna, Tennessee

Wish I could leave 0/5 stars. Do NOT bring your dog here, take them literally anywhere else. The staff is not only inexperienced but they are extremely rude and unprofessional. They will overcharge you and then take horrific care of your pet. Honestly I'm not sure how this place is still in business and always too busy to take dogs. Do NOT recommend; if they do happen to honor your appointment, your dog will leave dirty and upset. read more

Payed $90 for the worst haircut I've ever seen on a dog! I'm not even joking. my dog be better off if I give her the haircut next time! Never going to the grooming service again! read more

I am always skeptical of reviews and try to give places benefit of the doubt. But no, believe the reviews and do not take your fur babies here. Dropped off my pup at 2pm and it took them 4 1/2 hours to groom him. My poor baby came back with a cut on his right foot. I called around 5PM and they told me they would be done by 5:30pm. I get to pet smart around 5:40 pm and they still were not done with him. When I asked what was going on I got nothing but a bad attitude from a girl with orange hair and they told me he still needs another 30 mins. So he wasn't going to be done till 6:30???? I have taken him to other pet smarts his whole life and max they will take is 2 hrs. Not 4 1/2. Very poor customer service read more

Everything! Tried the group puppy class but so many distractions that did not work, trainer advised me to bring my puppy for private lessons and I paid another $150 but after two or three half hour lessons that was also terrible caused by the noise in the store and the so called trainer asking me what she needs help with! When I wanted to get the remaining lessons refunded because it was obviously not working I was told they could only give back part of the remaining 2 1/2 hours! It was the trainer that was inept and the so called manager of the store took the stance that it was in the contract which I never received until I wanted the refund. DONT THROW YOUR MONEY AWAY read more

T took my pet to Banfield in Smyrna Since 2020. I strongly urge you to not take your there. Vet Isabelle DeMartin is horrible and does not have the knowledge or compassion needed to care for pets. Here is my experience. She still works there. Id you have had a bad experience similar to mine at this location please contact me for news, print and media opportunities to tell your story and make banfield accountable info@ellegerman.com Key issues include: 1. Failure to treat Cushing's disease: Despite a diagnosis on 6/11/2021 based on elevated liver enzymes, no medication was prescribed. 2. Misdiagnosis of strokes as nausea: Episodes of stumbling and head tilting in Nov 2022 were repeatedly attributed to nausea by Dr. Castillo. Only after I described the symptoms to a vet at your Franklin location was it identified as likely strokes. Willow suffered a severe stroke on 7/5/23, resulting in permanent disability, before finally receiving a neurology referral and proper treatment. 3. Inadequate response to dramatic weight loss: As Willow's weight dropped from 13 lbs to 5.8 lbs over 18 months, vets insisted it was a lack of calories rather than an underlying condition. Referral to a specialist was denied until I sought a second opinion at your Franklin location. 4. Failure to communicate diagnostic findings: Medical records showed Willow had a heart murmur that progressed from 2/6 to 5/6 severity, yet I was never informed nor was any treatment provided. Notes also indicated the vet was aware of previous strokes. 5. Delayed referrals: Despite alarming weight loss and chronic diarrhea, Dr. De Martin refused to provide a referral to an internal medicine specialist on 11/28/23. The Franklin vet immediately provided one the next day and the specialist diagnosed inflammatory bowel disease, gallbladder disease and a heart murmur. 6.Misdiagnosing Cushing's Symptom: During a visit with Dr. Isabelle De Martin, I expressed my concern about Willow's significant hair loss. Instead of considering the possibility of an underlying condition, Dr. De Martin incorrectly attributed the hair loss to the blood thinner medication prescribed by the neurologist. It was later confirmed by a veterinarian at Blue Pearl that hair loss is not a known side effect of blood thinners, but rather a common symptom of Cushing's Disease, which Willow had been diagnosed with through bloodwork back in June 2021. The emotional toll of watching my dog suffer, coupled with the realization that she was subjected to abuse and neglect by the very professionals I entrusted with her care, is immeasurable. Willow was not just a pet; she was a cherished member of my family, and the pain of losing her due to the inadequate care provided by Banfield is a burden I will carry for the rest of my life. Isabelle Demartin and Jullio Castillo will kill your pets read more

Great place... If you need a TAG made DONT DO IT HERE! I paid 14.99 for a lg Pink Heart Tag. Which is fine.. but the engraving is ink not permanent engraving. Ive only had it 3 days. And need to put my dogs name back on it. read more

We had a terrible customer service experience when trying to take our dog to the grooming department to have our dogs nails clipped. They were incredibly rude. Would not recommend them to anyone. read more

The grooming service was horrible. I scheduled a 1:30 & got there on time & once i walked in to check in my dog, they told me to wait outside because they only allow 1 person at a time since someone else was in there. I was waiting patiently outside for the other person to walk out & once They left I went in & they told me they need to reschedule because its late. I told them i was on time & its late because they told me to wait. So they asked if i wanted to reschedule & i said no. I wasted my time driving there because I live in Antioch. read more

Decent selection of items, though some of the ingredients of the dog food they sell are all filler and corn/wheat based which isn't the best for a pet. Really wish they'd go to all healthy foods like Petco did. When I interacted with staff it was fine though no one approached to see if I needed help with finding anything. read more

RILEY IS AN AWESOME PET TRAINER - she is so helpful - you have to (as you have to with any trainer) work with your dog at home as well - we just graduated from Puppy class last night. Sign up with Riley, she takes wonderful care of your dog, gives you all the tips and tricks for EVERYTHING, she shares what she learns from her mentor who has been a dog trainer for 20 years - so it's a diverse class. Is an inexpensive class because you leave there and spend a gazillion dollars at the store but we love it. If you are going to pour into your pet and make your pet a family member, Riley helps you get that done. read more

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i've never had any bad experiences with petsmart, expect at this location. last night i came in and bought some crickets and 2 bags of sand for my bearded dragon, i went to go check out and there was a girl with blue hair. once i paid she bagged the crickets and left the 2 bags of sand on the conveyor belt and didn't put it in a bag or on the little stand they have next to them. she looked at me and pointed to the sand and said "you can grab them" which is very unprofessional and rude. once i got to my car i put them in the backseat only to find out one of the bags have been ripped and there was sand all over my car. keep in mind the bags of sand weren't even big and were a size you could bag them up. the item was a store damaged and i should've gone back to exchange it, that blue hair girl should do her job better. read more

First time using them to groom my dog. Horrible job and they charge a crazy amount also. You can see the line if the buzzard everywhere on him. The paw is all uneven and face is also uneven. I don't think even gave him a deshedding shampoo or brush of his old coat or after the cut. I know he sheds but damm I've got dog hair everywhere after the cut and it's only been a few hours since he's been back from trimming from there. Will never ever use them again or suggest anyone to go there. read more

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Took my dogs for grooming, I took them for a bath & got charged over $100 for just a bath. Groomers didn't do a good job as dogs were still wet, & smelled. My golden was crying when I picked him up as he probably got soap on his eyes. I wouldn't recommend going, and just do it yourself for that price or go somewhere else. read more

(Grooming section)They have very bad communication. They tell you a dog is not welcomed back on the phone yet when asked why in person they deny that was said and say the opposite. Don't recommend at all. read more

Horrible customer service! Adopted 2 cats here and received no assistance with accessories etc., what should've taken an hour, took 4 hours. Majority of staff are 20 something's, aka millennials. Learn work ethic, and mutual respect. You too will age and need assistance one day. It's not all about you! read more

The grooming here is a complete JOKE. They deserve ZERO stars. My sister took her pet here yesterday to be groomed. They returned him like this- with gapped fur/exposed skin on his chest. If you love your beloved pets, please take them elsewhere to be groomed. This is beyond ridiculous. After we left a bad review, the groomer called and offered a full refund. However, that does not do this justice. All pet owners- BEWARE read more

PetSmart - Gapped fur/exposed skin - Pet Stores Near Me - Smyrna, Tennessee

First off they took 20 mins to drop off my girl doggie then when I came back to pick her up they tried charging me for a full price grooming when I specifically said I didn't want a haircut. They said they trimmed her face so it's the same price! I had to ask for a manager to explain and then they only gave me $11 back. The WORST part is when I picked her up she came to me coughing and gagging because her collar was extremely too tight. I almost cried trying to release the tension for her. It was awful. The face trim they did was crap too. It was choppy and uneven. I hate it! I've been coming here for 3 years and the last few times have been terrible experiences. I learned my lesson and I'll not go back again! read more

Always a disappointment. The store always smells awful, usually dirty, prices are high if they even have what you need in stock, and the employees don't really seem to even like animals. Why do I even bother coming? I know I'm going to walk out empty handed like every other time. read more

I took my dog to Petsmart to be bathed and trimmed. What I got in return was a bald dog and them wanting me to pay $48. They gave me the botched "trim" for free after talking to a manager. Do Not take you pet here. Unreliable, unprofessional, and no explanation for why this happened. read more

PetSmart - After - Pet Stores Near Me - Smyrna, Tennessee

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I will not be taking my dog back to be groomed here. I dropped my dog off for a 9:30 appointment to be groomed. They told me he would be done in 4 hours. I came back 4 hours later and he still wasn't done. They told me to come back in an hour. When I came back in they had rushed through his grooming and knicked the back of his neck. read more

Terrible customer service and lazy staff. Manager Kelley and Ashley D. I'm grooming department are not qualified to be called groomers more like shavers. I have been coming here for both my dogs for 5 years and never had an experience like my last. I was told that my poodle has mats and they had to shave his entire body. When I expressed my concern for this I was basically called a bad dog owner. I did not go through with the service and took my dog to Safari Pet Resort in Murfreesboro, same dog same time for haircut and he was not shaved. I don't appreciate the laziness of the groomers to want to shave every dog. I won't be back. I get my pet supplies from chewy.com and take my dogs to get groomed at safari read more

Very disappointed with our first grooming visit. My Assu tzu no longer has eye brows. I ask to trim around there eyes. But apparently they had never groomed an Assu tzu before. We bought the grooming package that included the colonge and bow. But both seemed to have been forgotten. My puppy has came home looking awful. I will never let them touch her again. read more

I've had my dog groomed here numerous times and have never had an issue. Always been fairly speedy service (a couple hours, generally)

We have had our dog groomed with PetSmart for years. They aren't the best, but their price was consistent. The groomers never looked very happy to be there, but until recently they did well with our dog (the last time they said she was very aggressive- the exact opposite of her temperament) and we found the price agreeable, so we used them. This time, I did everything as normal. Made the appt via the app (this is a good service!), checked in and answered all the health and behavior questions. Made sure our shots were up to date and had documentation available. However, when we went to drop her off we were told that due to her heart murmur (that is not new) we would have to book an express appt time ($15 extra) and nothing was available until sometime next week. We have never been required to do this AND they had the information about the murmur days in advance, but did not call to make us aware. So, while we did everything we were supposed to do, we did not get our appt time, they didn't even attempt to accommodate us to get in ASAP, AND we are required to book a more expensive appt. All for unhappy groomers and mediocre results. No thanks, PetSmart. We won't be back. read more

I don't even want to give any stars. Y'all messed my toy poodles tail up it looks like a rat... also my poodle is 10 YEARS OLD & y'all said he was trying to bite.. well.. Nobody told y'all to cut his tail... poodles have poofy tails so of course he's gonna be annoyed! He's actually not even supposed to have a tail. Anyways, Murfreesboro is nicer and better. Never going back. read more

We love that we can take our dog with us when shopping there. The staff is extremely friendly and helpful. We have used the training classes, Theo did 2 levels of training and it was well worth it. They also more or less trained us so we were able to train our next dog. I do highly recommend this location. Not happy with the vet services, way too high priced. Grooming is good, but Haute Dog is hands down better. But still a good place to shop. read more

I am very disappointed in their grooming salon! Dropped my yorkie at 7am and they called at 10am and told me that he was ready. On this phone call she proceeded to tell me that I would be charged an extra $7 because she was not able to keep my 7lb dog still!!!!! Keep in mind I have never had this complaint before. Upon picking him up, I arrive to the worst haircut I've ever seen. And they didn't even trim his face! Keep in mind the groomer couldn't look me in they eye. I'm sure she knew she had scammed me for an $80 haircut. Upon arrival at home I noticed my dog limping and holding his paw!!!! Obviously during the $24 nail trimming she convinced me to get she cut my puppy!!! I will never be back!! read more

Taylor my dog's groomer always does the best job with Emi! She's so friendly and makes sure she's taken care of when we drop her off there. Ever since I got my dog the only person I trust grooming her is Taylor. read more

These groomers do not understand haircuts. My puppy looked horrible and botchy after her grooming session. Not to mention I paid $160.00 in total. Disgusting job! And they were getting irritated with a puppy because she was wiggly. What would you expect from a puppy? If you have a haircut in mind please do not take the puppy here. They cannot understand a picture. Nightmare!!! read more

PetSmart - The left is what i got!!! My pup's on the bottom right. I wanted the kind in the top right!! What a nightmare. - Pet Stores Near Me - Smyrna, Tennessee

Great pet store. Always clean and the folks that work here are very friendly. We like to come here to see what pets they have for sale or adoption. They have a great selection of fish. We buy toys for our dog here especially during the holidays. Lots of cute stuff! read more

My dog Ren went in for her FIRST professional grooming appointment. I was so happy with the care they took with her and she did so well. The price was in my budget even though I am not made of money. read more

Good store. Clean. Friendly staff. They accept coupons from Pet Supermarket and Target.

Went in to pick up our dog after being groomed. While waiting I watched as a girl was trying to trim a 5 month old puppy. She was pulling the hair on it's chin so hard that it was whining & trying to pull away because it was hurting!! When I made a comment she picked it up & held it & said it just wanted to cuddle. I said maybe 1 girl could cuddle it while the other girl that had been helping her could trimmed it. It made me so mad!! Now that puppy is always going to associate pain with being groomed! Never understood why they think pain will make it be still!! If they can't do their job without getting frustrated & taking it out on the animals then they don't need to be working there!! read more

My labradoodle has been to petsmart about 2 years ago going to same groomer and then she left the company to have a family. I was hesitant with other groomers because of how unprofessional they seemed when I was there. After going somewhere else for the past year I decided to give petsmart another chance because my groomer was booked full till Christmas . Bo was at the groomer at 700am appt with jaqueline who I did not know. She was not there when I dropped him off. The one groomer assured me that jaqueline would take good care of my bo and I have specifics along with his past record of what I wanted done. 3 hours later no phone call I decided to check on him and they just started grooming him. He was in a cage for 3 hours waiting. When I picked him up an hour later they completely shaved him down, not trim him but shaved. He had all different lengths of hair throughout his body, his nose which I specifically asked not to shave was raw and hairless and everything from his nails to hair on his underside was different lengths. I told how awful he looked and jaqueline never introduce herself not explain etc. I have no idea which groomer she was. I complained when I was paying and said she needed to be reported and showed the manager what he looked like last week when he came in to see Santa Claus pictures. The manager did apologize and did not charge me which I did not care what I had to pay. It was the point that my dog was abused and cut and will have to heal and scab over when he just came in for a hair cut. He was going to pass it on to his groomers manager and said she would call me later and of course I have heard from no one this afternoon. My labradoodle is a 6 year old dog who has to be groomed every few weeks due to his hair texture. He has a bath every week and is brushed daily to keep his hair from not getting matted due to the curls. I wish I went with my gut instinct to just wait until his regular groomer was available and I would never give petsmart another dime nor my time again. Beware your baby will be butchered if ever groomed here and be prepared to have lots of ointment for their cuts and raw spot afterwards. It's just sickening . They are going to do this to other pets that have no idea like myself read more

Major is my grandpuppy and he has been going here since he was a baby...He went to get a fox cut and 1/2 inch allover this dog came out looking like a cat and left eye was red blotchy and running so I asked the guy there with the big holes in his ear what the hell happened to my dog he replied Major came in here red...Nahhhh Negative so what happened I have a video of him coming there no red eyes and I played it, so again what the hell happened? where there a accident of any kind he said no...so if there was no accident what intentionally happened to my Dog/ HE JUST STOOD THERE LOOKING STUPID WITH A SMURK ON HIS FACE! So the manager came and looked at Major and said it looks like blood vessels and he may have been stressed...Nahh again this dog is use to baths and grooming! whiskers where not trimmed at all this was terrible so the manager asked us to bring Major back this morning to see the eye Dr! yes it was that bad and noticeable now we have a extra visit from to the Dr from the abuse and I seriously think he was abused! the cut looked a hot mess and he will never visit this store again for grooming! I thank God I have pictures and video's to support! read more