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    PetSmart

    2.6 (81 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Halloween theme dog things
    John L.

    Pro: big parking lot, has a vet place, groomers, variety of pets to buy, host pet adoption event. Con: price of items. A good local store that we go to buy whimzees for our dog. There store also has a vet area and they also offer groomers which can be hit or miss. We took our dog one time for the groomer with an older lady and had a good experience. All in all a ok place to shop for pet supplies.

    Head is not cut

    I'm only giving one star when they really deserve zero. But management was very nice. But I took my dog for a grooming to this location due to the one near me being booked. His appointment was 9:30am. They had my dog until 12pm. Toye Wright, groomed my dog and had him looking crazy. I have had my dog for 8 years and NEVER has he been stressed, he was drooling excessively, nails were NOT cut, private area was NOT cut, legs weren't trimmed and he had a mane that was NOT asked for. I told them to cut him down to a #5 which is a little longer than the #7 I usually do. I paid extra money for the new "luxury" service and have NOTHING to show for it, no pumpkin shampoo and no bandana. Management did refund my money, which I am really happy about, so my issue is not with them. What makes things worse, I had tipped Toye prior to me seeing my dog since they were very busy and I just wanted to get my dog and go. I requested my money back and Toye declined it. I only noticed how bad his cut was when I walked out. But since Toye said my dog was stressed the whole time and drooling, I didn't want to take him back inside. I will be talking to corporate about my experience. I had to take my dog to the Petsmart in Laurel, so that they can better assist my dog! Even the worker at that location was confused on Toye's "work". I will NEVER go back to the Petsmart in Silver Spring and I will make sure EVERY one knows not to have Toye Wright touch or even look at their pet!

    Front
    Dan A.

    Big parking spaces, giod ventilation insode the store, mostly lots of animal's food and somewhat poor customer service, it seems that almost every employee is doing their own thing in a non professional way. I went in there today with an intention of buying a turtle so i asked one of the ladies who works there about the turtles and she said sorry i can't help you !! Im helping some one else!!! So i waited a good 10 minutes and she was just cleaning the aquariums and not helping anyone else. I ended uo getting tired and left.. I really didn't like this location at all they dont have many animals or nive fish.

    Cuts and blood after visiting this groomer
    Shilla J.

    DO NOT TAKE YOUR PET HERE FOR GROOMING!!! My poor dog has cuts, scrapes, nicks, and blood everywhere (see pics) after visiting this groomer. Brianna, who groomed him, was very nice, but definitely lacked experience. Please make sure you are getting your staff the right amount of training so that we don't have to go through this traumatic experience ever again.

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    Photo of M M.
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    13 years ago

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Friendly and helpful staff are very available but the best is the sales and the products and the variety.

    Mentioned in 2 reviews

    Read more highlights

    Off Leash K9 Training Maryland

    Off Leash K9 Training Maryland

    (74 reviews)

    I wasted over $1,000 to unknowingly abuse my dog through Off Leash K9. I sought help because my dog…read morewas reactive toward other dogs, loud vehicles, and people. I was desperate to help my dog and myself and Off Leash K9 had good reviews. What these folks didn't tell me was that my dog's reactivity, what I thought was outright aggression, was actually fear - that she was scared of all of these things and trying to protect herself from them. So with the use of the e-collar (really just a shock collar let's be honest), I punished her every time she showed a fear response at Off Leash K-9's direction. This definitely changed her behavior, but rather than helping her feel more comfortable with the things that scared her, we instead punished her for being afraid and taught her to hide her fear responses. I wish I had looked at the science behind dog behavior, because I now know research shows that punishment through things like e-collars, buzz collars, spray bottles, etc. are incredibly counterproductive to changing dog behavior long term and they seriously traumatize the dog. I'm so very grateful to have met a Fear Free trainer who taught me about positive reinforcement. It has improved my relationship with my dog immensely and it has ultimately lead to the sustained behavior change I was looking for. Please do not waste your money on abusive, ignorant training through Off Leash K9.

    Very knowledgeable and friendly. Tim is a great trainer but they are all so great and helpful. They…read morereally know how to get the best out of the training with lots of positive reinforcement. My puppy is so attentive now. Thank you Off leash K9!

    Pretty Pups Pet Care - Coco

    Pretty Pups Pet Care

    (20 reviews)

    The owner here has integrity and clearly seems to value establishing a good relationship with…read moreclients to build a loyal customer base, and also prioritizes high quality service rendered by her staff. I would encourage people to not be deterred by any negative reviews of this business and give them a chance and formulate your own opinion. An error did occur in one of our visits, but I won't go into detail because I think what's more important is not what error it was that occurred, but rather the incredible efforts made in response by the business to rectify the issue. Our concerns were listened to and the response was respectful. The owner not only heard our concerns but they were able to show they can be objective in their assessment of the issue. They went above and beyond to make it right. The solutions offered were both incredibly generous and fair. In terms of the quality of the grooming, they made our fur babies look like pristine angels. They smell fantastic too, and their hair looked amazingly glossy and soft. They appear to do great with grooming both small and large dogs (we have both), and they even did great work on our big boy who has hair that's more difficult to work with. In resolving the issue with one of our pups, they blended things perfectly to make the original issue appear more natural and less jarring. The staff there seem to love what they do, have patience, and take pride in their work. They have great humor as well. We will be happy to take our fur babies there again.

    Amazing place! Emily is such a great person and does so well on my pup. Go here if you're looking…read morefor a groomer!

    PetSmart - pet_training - Updated July 2026

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