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    PetSmart

    2.6 (81 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Halloween theme dog things
    John L.

    Pro: big parking lot, has a vet place, groomers, variety of pets to buy, host pet adoption event. Con: price of items. A good local store that we go to buy whimzees for our dog. There store also has a vet area and they also offer groomers which can be hit or miss. We took our dog one time for the groomer with an older lady and had a good experience. All in all a ok place to shop for pet supplies.

    Head is not cut

    I'm only giving one star when they really deserve zero. But management was very nice. But I took my dog for a grooming to this location due to the one near me being booked. His appointment was 9:30am. They had my dog until 12pm. Toye Wright, groomed my dog and had him looking crazy. I have had my dog for 8 years and NEVER has he been stressed, he was drooling excessively, nails were NOT cut, private area was NOT cut, legs weren't trimmed and he had a mane that was NOT asked for. I told them to cut him down to a #5 which is a little longer than the #7 I usually do. I paid extra money for the new "luxury" service and have NOTHING to show for it, no pumpkin shampoo and no bandana. Management did refund my money, which I am really happy about, so my issue is not with them. What makes things worse, I had tipped Toye prior to me seeing my dog since they were very busy and I just wanted to get my dog and go. I requested my money back and Toye declined it. I only noticed how bad his cut was when I walked out. But since Toye said my dog was stressed the whole time and drooling, I didn't want to take him back inside. I will be talking to corporate about my experience. I had to take my dog to the Petsmart in Laurel, so that they can better assist my dog! Even the worker at that location was confused on Toye's "work". I will NEVER go back to the Petsmart in Silver Spring and I will make sure EVERY one knows not to have Toye Wright touch or even look at their pet!

    Front
    Dan A.

    Big parking spaces, giod ventilation insode the store, mostly lots of animal's food and somewhat poor customer service, it seems that almost every employee is doing their own thing in a non professional way. I went in there today with an intention of buying a turtle so i asked one of the ladies who works there about the turtles and she said sorry i can't help you !! Im helping some one else!!! So i waited a good 10 minutes and she was just cleaning the aquariums and not helping anyone else. I ended uo getting tired and left.. I really didn't like this location at all they dont have many animals or nive fish.

    Cuts and blood after visiting this groomer
    Shilla J.

    DO NOT TAKE YOUR PET HERE FOR GROOMING!!! My poor dog has cuts, scrapes, nicks, and blood everywhere (see pics) after visiting this groomer. Brianna, who groomed him, was very nice, but definitely lacked experience. Please make sure you are getting your staff the right amount of training so that we don't have to go through this traumatic experience ever again.

    Petsmart groomers suck!! They cut my dogs neck and tried to cover it with a bandana and never mentioned it to me. I found it when my dog kept scraping his neck with his paw. You people should stop grooming. Also customer service is horrible! SAVE YOUR FURRY FRIEND AND FIND A PROFESSIONAL GROOMER PLEASE.

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    13 years ago

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    Page 3 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Friendly and helpful staff are very available but the best is the sales and the products and the variety.

    Mentioned in 2 reviews

    Read more highlights

    Park, Bark n' Scrub - Mobile Pet Grooming - Maria is a genius!

    Park, Bark n' Scrub - Mobile Pet Grooming

    (47 reviews)

    Downtown

    We started using Park, Bark n' Scrub many months ago due to the unreliability of our previous…read moremobile groomer. We are thrilled with the change! Danielle is friendly and reliable and most of all - she does a great job. We always go with a short cut on our Maltese for ease of maintenance and Danielle's cuts are very consistent. Our dog always looks the same, which is a big positive in my book. Other groomers have delivered inconsistent looks when we simply wanted the same haircut. The convenience of the mobile service is hard to beat too. It's a little more expensive than service at a brick and mortar building, but it's worth it in my opinion. You won't regret going with this business for your furry friend's grooming needs. Highly recommended. ***In the post-grooming photo of my pup, he'd had a recent vet procedure that resulted in a stitch in his forehead and a partially shaved right leg. Danielle was careful and attentive***

    Okay, obviously having the grooming van come to your door is incredibly convenient. What you might…read morenot realize, it minimizes a huge amount of stress! Most groomers do multiple dogs at once--and your dog sits in a cage in the meantime. Not great. Maria is working with just one dog --yours--from start to finish--so it's way less stress for your baby. I should also mention that Maria is the best, kindest, most competent dog groomer in the DMV. Full stop. If you have a small dog, don't even *think* about going anywhere else! Not only will your furbaby be gorgeously groomed, you will have the peace of mind of knowing he is being cared for by 1) someone who genuinely loves dogs, and 2) is also incredibly talented and experienced. I don't trust my little guy with anyone but Maria.

    The Dog Stay

    The Dog Stay

    (82 reviews)

    Our dog absolutely loves staying here every time! He's happy and waggy going in, and he's also…read morehappy and waggy on the way out. We've left him there to board for 3 days, and he was just as happy when we got him after the longer stay also. He's always tired when he comes home, and the staff is great.

    Formally expressing disappointment regarding the experience at the Dog Stay, Silver Spring location…read moretoday, Saturday, March 14th. Having been a long-term client since the previous management under Lincoln and his brother, I was surprised & frustrated by the unprofessionalism encountered during our visit (social evaluation). I recently requested a week-long boarding schedule for pet for next week. Following the request, a staff member emailed for a new social evaluation. Despite the stress of recent travel, my pet completed the evaluation successfully. However, the process was abruptly ended & pet was ultimately disapproved--not based on behavior, but due to a personal personality clash between myself & the staff member, TT. Furthermore, TT mentioned additional daycare fees outside of the standard boarding costs. It became clear the decision to reject pet was based on TT's personal opinion of our interaction rather than pet's conduct. My pet is friendly, loving & has historically been a model guest at this establishment. The current lack of a standardized, objective process for securing daycare & boarding is concerning. It is highly unprofessional for a pet's approval to be contingent upon a staff member's personal feelings toward a client. The level of service & care experienced today is incomparable to the high standards set by previous management. I hope you will review the evaluation procedures to ensure they are based on objective criteria rather than personal bias. I do not recommend the Dog Stat under the current management. New management has drastically changed its climate.

    Patricia Dee Pet Grooming - Finn loves a good trim

    Patricia Dee Pet Grooming

    (50 reviews)

    I wish I had found Patricia sooner! She took great care of my guy. He is 16 so not all groomers…read morewould take him but she was flexible with her schedule and was able to expedite him a little because of my schedule constraints. Most importantly, she did a great job cutting his hair for his photo shoot that weekend.

    I am having a hard time even thinking of where to start. Scheduling was fine, we showed up at 11, I…read morehad a mask on and was ready. Things you notice when you first walk in...(1) No one is wearing a mask and its a tight space; (2) they quoted me $45-50 which seemed reasonable; (3) the place is NOT clean, there was what I assume was dog pee in the entryway that multiple people had passed but never bothered to clean up. They told me don't go too far he should be done in 40 min. Worked for me I went shopping and 30 min later I get a text that he's ready. I walk in and the man at the checkout desk greats me by saying "Its 50 but I should have charged you more since it took 3 of us to hold him down...." What the Actual Hell, then he goes into how we should be bringing him every six weeks so he gets comfortable with them....How about you take more time with the dog instead of doing a wash, dry, and nail trim in 30 min. The man upfront was so rude and crass that I would give a zero review but the dogs nails look good. I am going to have to think long and hard if this place should be reported for not following ANY COVID protocols. Also, I get home and take the below hair off him....not worth the money.

    Petite Pet Gallery - Chewy after the spa 7/13/2024 chilling at home where he is the king.

    Petite Pet Gallery

    (255 reviews)

    I have been a customer since 2020 and I can say that this is one the most disorganized unserious…read morebusinesses I have ever encountered. At first I was encouraged, they had a cat groomer that was very communicative and prices were reasonable. I would bring my previous cat for grooming but it was always difficult to schedule an appointment because they rarely answer the phone. On one occasion, I thought, let me go physically to the office to make the appointment. The door was open and no one was in the shop. The next day when I came again to make the appointment, the receptionist laughed and said they had someone new and that person didn't know how to lock up. Unfortunately my previous cat died and I got a new cat in late 2022. I explained the death to the receptionist when I booked the new cat for grooming. When I got to the appointment, she was calling the new cat the dead cats name--I had to explain to her again. Two additional times, when I was booking grooming, I had to tell the receptionist that the previous cat was dead. It was the same person but apparently cannot or will not update their records? Most recently booked grooming in November 2025. My cat gets the same thing every time and that was confirmed on the phone with the receptionist. When I arrived, the person at the front desk asked what the cat was getting done, and I answered confused, "she gets the same thing every time, do you not have the card?" Then she found the card, like "oh okay". Hours later, my mother called me to tell me she had a missed call from the groomers. I called several times, no one picked up. Now I'm concerned. If you don't pick up the phone when my cat is in your care, that's a huge problem. I drove to the shop. The receptionist is laughing with a client and a dog. Then I'm thinking, "is this why they're not picking up the phone". I ask the receptionist "is my cat ready" she responds, "good question" as if it's a joke?! She walks back and says, "I just got here". That's so unprofessional and irresponsible. When I talk to the cat groomer, I explained my concerns and that I have been a customer for years. He says they don't have a receptionist in the morning--which I did not know. Then he refuses to apologize for the gross misconduct. I got an email recently where they said they would be raising their prices--with this poor customer service and management they should not!

    Be ready to wait. Took my 8lb yorkie in for a bath and it took almost 4 hours to get him bathed…read moredespite us being the first ones into the building when they opened at 9am. The staff were nice but definitely did not expect the service to take as long as it did.

    PetSmart - pet_training - Updated May 2026

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