I went to the PetSmart in Sherman to get a leash and collar for my new puppy I got from Operation Kindness in Carrollton TX. I got a Bloodhound Mix and he is a fun character. PetSmart had many leashes and collars to choose from. I also got Blade a harness. The prices are reasonable and the employees are very friendly and helpful. read more

Bought my exotic capybara from PetSmart and he wasnt house trained yet and he shit the bed I'm bringing him back prepared for my arrival read more

PetSmart - Calybara - Pet Stores Near Me - Sherman Oaks, California

AJ was so nice and helpful! I actually was able to get two extra toys for free because she was paying attention to their sales!

I've legit have had it with the LAZIEST EMPLOYEES in the state of TEXAS can be located at any one of your local PetSmarts. They don't care about your PETS or the value of the Customers time. When they don't feel like working they just go into the System and Cancel your Appointments. This is now the THIRD time I've had this happen with TWO separate STORES. Sherman TEXAS PetSmart is absolutely Appalling. Their Gold Medal Winners of the LAZIEST PeTSMART Employees in the USA. Not only did I have an appointment on January 18th I showed up 15 minutes Early and was told that the GROOMER had just LEFT for LUNCH knowing she had an EXPRESS GROOMING Appointment. Then I was told she left because she had a Stressful Morning and should be back in 30 Minutes and they would call me as soon as she returned. I sat in my car for 45 minutes no call ever came. In November I made an Appointment for my dog to be groomed before we traveled for Christmas. Then night before at 8pm I get a call from the Grooming department at Sherman PetSmart informing me my appointment had been cancelled due to the groomer being sick. So I rescheduled Jojo's appointment for after the Holidays this was the First Time it was Canceled By someone other then myself. Now today after Confirming the Appointment on the app and fully checking in. I go on the application to get the Address of the McKinney store since I'd never been and SOB if my Appointment isn't cancelled AGAIN. The employee after informing this is NOT their problem it's MY problem. As I was typing this I got a call from the Manager of the McKinney Store. Y'all you can't make this Shit UP. Indeed they Canceled my Appointment. He seemed Genuine about his apology. His excuse isn't sitting well. Nonetheless I have a New appointment tomorrow MY Experience Expressed above is STAYING. I'll update my Review about the McKinney Store Tomorrow im Copying and Pasting this Review to the Sherman store. Not one person has Addressed all the Hours I've spent Driving to Appointment that Employees canceled or Walked Out on like last Thursday at the Sherman Store. I've still NOT heard from the Sherman Store Manager BRIAN. Brian seems to be where the problem is Starting!!!!! read more

PetSmart - Proof I had appointments at both locations - Pet Stores Near Me - Sherman Oaks, California

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Grooming appointment for my Pomeranian is not what I wanted. The 3rd photo is before for reference. I specifically said to keep his hair long on his tail and behind and just barely trim around the body just to even out the hair. I dropped him off at 2pm and picked him up at 4:45pm(15 min before close). His cut is choppy, not what I wanted at all and while I had a crying fussy baby, they just said "well maybe they overlooked the notes because it does say to keep it kind of long and just trim. Well I don't know what to do about that." Maybe a discount or something? I'm so angry. Last time I bring my dog here if they're not going to listen to what I want. I specifically let his hair grow out to do a light trim not cut it all off and paid a little over $90 for his bath and cut. Every time I go to PetSmart for his bath and cut, it's expensive and something is always wrong. The time before this, I don't know what they did to one of his paws but when we got home he was limping and licking his front paw excessively which he didn't do before. I couldn't figure out what it was but I figured it was just hair caught in between his toes or something. read more

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After taking my mini poodle to petsmart for 2 years I used a different groomer for once. She was terrible with my dog. The store manager told me to find another groomer for her because of her needing to be clipped with scissors around her nice, face area. She can't stand the vibration of the electric clippers. So after 2 FULL years of regular grooming I have to find a different one. So disappointing!! I will not give any business to them, any more. read more

Wonderful experience, incredibly helpful workers! We came in to adopt a cat and Melissa helped make the transaction fast and easy throughout every step of the process. Highly recommend for adopting a pet! read more

Nearly every time I get Nightcrawlers from here they are dead. My most recent time, I was given a box with absolutely zero worms inside of it. I called to tell the store and see if I could get a replacement box or refund and they hung up on me. read more

I'd like to thank the groomers at the Sherman location for taking such good care of my two Bichon girls. I'm not one to stick with a chain grooming company but I've tried Pet Smart grooming in three different states and have been happy with all of them. The groomers are very professional. Ginger and Bridget come home every time just how I like them to be groomed. A little more expensive than local groomers, but the staff seem to be trained with higher standards. read more

They are GREAT at the Spa - my two Golden Retrievers luuuuv going there to be pampered! The staff's really friendly, caring and good with the dogs too - otherwise I def wouldn't take my sweeties there!! I strongly recommend this place!! read more

My dog loved this place. We needed new tags for our dogs because we are moving. The gal at the register could not have been more friendly or helpful in getting us what we needed. The 2 sided engraving machine was perfect for the information we wanted on the tags. Keep up the good work! read more

Wonderful! I took Dakota, my dog, to the groomers and oh how they took care of her! They went above and beyond their jobs and my expectations. If there was an option for 6 stars they would get it. Highly recommended if you are looking for a groomer or just a great pet store read more

PetSmart - Pet Stores Near Me - Sherman Oaks, California

Someone groomed my dog poorly and I was offered a refund, which I took. That was the the third time I'd been unhappy with the grooming, however I didn't say anything to anyone the other two times. I even went home the third time without saying anything but when I saw that the hair on one ear was 1.5 inches longer than the other (and thats just the half of it) I decided at that point it was time to call and let the manager know. So fast forward a year and I call to make another app for a different dog but I was refused service (after being on hold for 10 min) I was informed that there was only one person allowed to groom my dog and she was out for maternity leave. I didn't request for that one person to be the only person, this was the first I'd heard of that. I told them I was fine with someone else grooming this dog as there wouldn't be any trimming just a basic groom and de-shed. But they said they were unable to make an app for me. My opinion is go elsewhere. I won't be back to the store for any reason. read more

Didn't give us our discount because they had to "look into it" and said the exquisicat 50% off was only for the food and that brand doesn't make any food so In conclusion that store is uneducated and rude. read more

I've always shopped here for my two pets. I have always had a great experience. Today was the first time for my two pets to be groomed, at the grooming center. My experience was amazing. After using the same groomer for eight years- I felt like it was time for change and decided to use PetSmart. My groomer, Lisa was amazing. She was knowledgeable and very comforting. I was very nervous using a new groomer. She made the experience wonderful. My pets look great and seemed very happy. I was so pleased with the experience, I made an appointment for the future! read more

Recently I took my dog here for a bath, nail clipping, no hair cutting. I specifically went after 4 pm for the reduced price as I am retired and have to watch every penny. The groomers are wonderful! However, when it came time to pay, the girl at the register was clueless as to the 25% discount and so was the MANAGER! He had to take my ticket and go running back to the groomers to ask how to give the discount. Seriously? I was very tired as it was the end of the day. I felt like I had to FIGHT for my discount at this place! GET YOUR ACT TOGETHER, PEOPLE!!! read more

Clean store but service not so great. Waited 20 minutes, after asking cashier to send someone for help.....no one came. Went to front again, acted like she didn't know what I was talking about. So I left! read more

The care is superior to most places for sure. They are sticklers and clean them head to toe. The cost is not reasonable though. I have two dogs and so with double the cost I had to find a new spot. The cost is the reason I am giving it a 4 STAR. On taking care of your pet 5 STAR. read more