I had my dog's appointment got rescheduled once and canceled twice in less than 24 hours. They left me a VM expecting me to be there at 1pm when the appointment was already re-scheduled to 2pm. Their groomers are awesome, but their scheduling system - very POOR. I wasted 40 minutes of my work day driving back and forth. Not worth the hassle! PetSmart, please, do a better job to your long term customers!! read more

Yesterday was our last haircut at PetSmart. If I wanted a completely shaved golden doodle, I'd do it myself at home for 3 hours for FREE.

After dropping my 11 lb poodle mix off for a grooming appointment the groomer called to tell me she had found "a few" fleas on my dog and I said it was fine to use flea shampoo for an extra $10, she also told me that the had some Matt's and there would be an additional $10 charge for de matting which I agreed to. I got a call 45 minutes later stating she could not finish the groom because he would not cooperate and was trying to bite. She told me to come pick him up and added " he doesn't look pretty". I have had this same dog groomed ever since I got him as a 6 month old pup. He has never had fleas but since I am new to this state I was willing to pay. I also knew he had some matting (NOT extensive) because he had a surgery 7 weeks ago and I could not brush him. She said I could bring him back in 3 days to see the grooming manager who would "finish" the groom. She said that she was unwilling to finish grooming him for her safety and his. I was charged an extra $30 ( which I did not agree to and which was not discussed with me nor was I informed of until the invoice was presented to me. Total charge was $148.00., (which is a full $90 more than I have historically paid ...with a tip included!) He was last groomed in May 2024. Today's date is 9/13/24. I did not agree to the extra $35 Charge and I certainly didn't leave a tip!) His groom was incomplete and the groomer said she was able to brush his teeth however when we got home I noticed that his mouth was bleeding Before I left the store I told her that 1. the additional fees were not cleared with me nor discussed with me. 2. I have never had any groomer in 5 years complain about him or return him to me unfinished. 3. That I was going to complain because I was informed of charges and she did a lousy job. I complained to the manager on the way out. I have shopped at PetSmart for over 25 years but I will NEVER go back. The manager said he would call me but I paid the entire $148 and change. 7 weeks ago the dog had sedation, abdominal surgery to remove in descended testicles and his teeth cleaned... the entire charge from a local vet was $560. Groomer was clearly not trained well, the dog is injured and the groom was incomplete. Do not bring your pets here.... Very unprofessional. Maureen Brickley read more

So impressed with the grooming services from Ashley at the South Petsmart! She is amazing and professional with humans and, more importantly, with the dogs. I haven't been this happy with a groom for my dog in years....so glad we switched groomers! In addition, the store is always clean and tidy and the employees have always been friendly and helpful in the store. Very impressed! read more

Marilyn Munster: "It certainly was nice of Uncle Herman to get us this private box." Lily Munster: "Well, we Munsters always feel more at home in a box." (Parody Mash up of the "Monster Mash") I was shopping at PetSmart, late one night Searching for a sanitary site And there it was, for that cat of mine For just $21.99... A litter box, it was a corner throne A litter box, Tootsie-Roll danger zone A litter box, it's used by him alone A litter box, break out Eau De Cologne! ~~~~~~~~~~~ Your cat is the king of the house, doesn't he deserve a proper throne? With oh so many sandboxes from which to select, the choice can be head scratching, to say the least. The best place to start is by examining your feline's powder room personality. The A-Rod: If your cat displaces sand with the velocity of a baseball player sliding into third base (like mine), then you're going to need a pan with high sides. I was looking for a smaller backup box to supplement the baseball-field sized box I already have in one bathroom. The solution: a corner comfort station, of course! No need to worry about the Alabaster Blast when it's your cat's turn at bat. The High-Sided Cat Corner Litter Box that I ultimately chose boasts advanced technology for odor blocking, and is also antimicrobial, and non-stick. Even J-Lo would be impressed. The Daft Punk: Most cats like a dead mouse or two, but if they also enjoy scratching turntables, the Whisker City Self Cleaning Litter Box at the bargain price of $99.99 might be your beat. This turntable-like toilet features a conveyor system and a bowl that rotates 360 degrees every hour. No DJ needed. Its claim to fame is that it sifts scoopable clay litter into a waste bin to the tracks of "Get Scraped". The Robert Pattinson: If your cat is on the shy side, why not provide him with some privacy in the form of a covered can? The Habitat 'n Home Litter Loo is designed for double duty, debuting designer décor while dispatching dirty deeds for the price of $93.95. Aside from the entrance door, the Loo also has a cute little window for your pervy cat to spy on anyone else doing their own business. ~~~~~~~~~~~ It's a paté, he doesn't have to chew It's a paté, he likes it, "Mew, mew, mew." It's a paté, a grain-free chicken stew It's a paté, made by Buffalo Blue ~~~~~~~~~~~ Your cat wants dinner, and he wants it now. You know how this is going down...Beef Wellington (by Merrick) better appear on a silver platter before the situation escalates, and your hangry monster (or Munster) wraps himself around your head like the creature attached to Kane's face in "Alien"... or lops off your limb like Kitty Kat in "The Addams Family." PetSmart will help you save face and arm by offering you a selection of gourmet, grain-free goodies from brands like Blue Wilderness, Nature's Variety, and Nutro, that your little one will be happy to lap up while you run for safety. PetSmart carries some brands found in grocery stores as well, like Friskies and Purino Pro. I would love to see more grain-free and carrageen-free options, but with limited shelf real estate, you can understand the selection. This is where it's nice to live by a specialty pet food store, like Chuck 'N' Don's, to find the chicer chops. ~~~~~~~~~~~ It's dental spray, blasts all the germs away It's dental spray, keeps cavities at bay It's dental spray, get back here, sit, and stay It's dental spray, when we're done you can play ~~~~~~~~~~~ Finally you'll have a use for that medieval chainmail armor you have tucked away for special occasions! You'll need the protection when addressing your cat's stank breath, along with assistance in the form of Only Natural Pet All Smiles Oral Care Spray. My cat and I have both so far survived the home dental spray procedure relatively unscathed, so for that I give this spray good marks. I also like that the spray is herbal, featuring Peppermint Leaf, Wild Indigo Root, Spilanthes Plant, and Echinacia Angustifolia Root. My cat, however, gives the spray two paws down, declaring it to be, "#$@! mrrroow grrrrr". ~~~~~~~~~~ Whether you need a pioneering privy, a pleasing paté, or delightful dental spray, Petsmart has all your basic pet needs covered (along with everything else from Halloween costumes and holiday treats to scratching posts, carriers, and water and food dishes). The Nosy Norwegian, Sniffing out good deals for pets and medicinal herb sprays that cover up Turducken tartar so you don't have to. read more

Apparently a corporate culture of science denialism. I was forbidden entrance for not wearing a mask despite being fully vaccinated and healthy. In a state which no longer has a mask mandate. No problem, I'll forever shop elsewhere. read more

PetSmart - Pet Training Near Me - Rochester, Minnesota

Drove in from Spring Valley for grooming service, and the gal behind the grooming desk just couldn't be bothered with us. She looked us up and saw that we were returning customers, then told us we needed proof of vaccination. His tag was issued by his vet, has an id number, a phone number, and the year on it - but she wanted something on paper. They never have before - and a simple call to the vet would confirm. She asked, sarcastically, if his tag had his name on it, suggesting it might not be his. "I wouldn't know if it belonged to him." she said. "Bring in the paper, and we can see him" she says, and I suggested that we'd been clients and customers for years, this was never a problem - She'd rather lose our business than spend two minutes helping us. It would have been an easy fix - we'd driven in to buy treats, food, and grooming service - our bill is usually close to $100. What a horrible customer service (or lack of) experience. read more

Best place in Rochester to go for fish, they have the cleanest, healthiest ones in town hands down, the staff is always very friendly and helpful. Had some excellent advice on handling my algae problem. I've never had a fish die from here right after I bought it (unless I killed it!). read more

PetSmart - Pet Training Near Me - Rochester, Minnesota

Had my dog groomed here last week. The girls are friendly and do a good job. I like that I can watch through the glass. You can easily book online they had a online discount available too. read more

I've been taking my poodle/schnauzer mix here for years. They have accommodated me a couple of times when I have mixed up the appointment days, too! They are professional and friendly, but book ahead as they fill up fast! But that's a good thing! :) read more