I am here from out of town with my service dog, Murry, while my mom receives care at Mayo Clinic. We hadn't planned to stay here so long, and before I knew it it was time for Murry to get a haircut. I don't know anyone in the immediate area, so I had to rely on online reviews to pick a groomer, which made me pretty anxious.
I chose Fluff & Buffs based on I think google reviews, and their closeness to our hotel. (Five minute or so walk down the street.) I called on a Sunday, and Tanya got back to me the next day. She asked me a few questions about Murry, and was able to give me an estimate of where pricing for his grooming might start, depending on whether he needed any extra work. We scheduled him for the following Saturday.
My sister walked with me to take Murry to his appointment, and we both thought the facilities seemed nice. His scheduled groomer was Liz, and the way she interacted with Murry made me feel a lot more comfortable leaving him. I was really nervous about leaving him with someone I had no experience with.
Liz gave me a call a couple hours later to go pick him up, and when we got there I was really happy with the results. Murry looked great - Liz had really paid attention to what kind of cut I had asked for, and the quality of her work was great. Best of all, Murry was totally calm, relaxed, and happy. He didn't act as though he'd been through any stress at all. Liz is awesome!
The cost ended up being a little lower than the initial estimate, which was already reasonable for a standard poodle. I was super grateful for that.
All in all, this was an excellent experience. If for some reason I find myself in Rochester again with a dog needing to be groomed, I'll be calling Fluff & Buff. Five stars well deserved. read more