I trained my dog here for three years, and I couldn't be happier with the experience and the results. The trainer is incredibly personable, knowledgeable, and kind. She always took the time to answer my questions clearly and thoroughly, making sure I understood not just what to do, but why it worked. Over the years, I saw real progress in my dog's behavior and confidence. The training approach was thoughtful and effective, and it was clear how much she genuinely cares about both the dogs and their owners. I'm so grateful for the support and guidance we received. I highly recommend this facility to anyone looking for quality, compassionate dog training. read more

BE AWARE. MY DOG IS SUPER FLINCHY ANYTIME I TRY TO PET HIM NOW! before taking your dog here to get groomed. AMBER groomed my dog Luca. We went over the questionnaire and I mentioned he doesn't like the blow dryer and is not friendly to dogs, also to note Amber was already being a little hostile before the grooming has started . Usually the groomers will say that all they need to do is talk to him and go slow and he will be ok, never have I had a complaint from a groomer about Luca. When I go pick my dog up she says he needs to be trained, he was acting crazy with the blow dryer (then kennel dry him?) like you're the "professional". I go and take my dog home and he will flinch anytime I try petting his legs or paws, also his eyes were super red! Amber if you don't have good customer service then ok, but if you don't have patience for dogs getting groomed then find a different career path because this one is definitely not for you! read more

I drove my daughter to this store, after she call to see if they had any cats for adoption. She is raw after losing her cat and dog a few months ago. We got there to find they had 3 kittens. Now after finding a lady to help us,you could tell looking at her you could tell she didn't want to deal with us After you fill out the adoption app,she unlocked the door to let us in. My daughter enter acted with the kitten, while employee stood at the door and after trying to talk to her all we got was no answer and the look of disgust. Then she chimed up said I HAVE TO GET BACK ON THE FLOOR! Told my daughter we will give our business to someone who gives a crap about the animals and customers. I know PetSmart could care less, but we won't be back!!! read more

Had my dog groomed at Westminster store for years. Northglenn says he is not the breed he is and wants to charge double the price, which is a ridiculous price even at a "good" groomer for his size. read more

I don't like this store at all. They didn't have what I needed. But the biggest problem is grooming, you have to book weeks ahead. They need to get more staff it's very inconvenient to book an appointment 3 weeks away my dog will need 2 sessions in that time only! read more

PetSmart - Pet Training Near Me - Northglenn, Colorado

I just got my puppy today so we took a trip here and I had a great experience with customer service. My new fur baby does NOT like his leash so I put him in a cart and he jumped out and bumped his head badly !! I had to carry him with my hands and push the cart but it was getting to be a lot so I asked "Ted" at the register to assist me in finding a crate and deoderizer. He was so helpful to the point that he called for backup, pushed my cart and showed me where to find what I needed. He even carried my baby for me to the car while I pushed the cart. Most places would leave me on my own and questioned why I brought a puppy but he was so helpful. 5 stars. Thanks Ted! read more

Do not bring your pet here. The staff is horrifically rude. First off I made the appointment a week in advance and I drove close to a half hour to get there. My cute little mini Aussie doodle previously had a hard time with getting her nails clipped and the manger was quick to inform me she was a risk and they don't work with "aggressive dogs". My dog is not aggressive at all. She then went on to inform me that if she had any sort of reaction at any time throughout her grooming that they would halt their services immediately. This is based on her having a reaction to them clipping her nails previously. The manager was rude, blunt and unnecessarily aggressive towards me from the time I checked my dog in. They should not be able to operate a grooming business and the manager of this place should be fired. read more

Do not bring your dog here for grooming! I took my dog here yesterday with Ashley she was extremely rude. He was very nervous and had a little accent she immediately took me out of the store and told me to wait outside while everyone else was inside. This was the first time I got him scared and shivering. The hair cut was terrible. read more

The staff has horrible customer service. Good luck if you create an online order expect well over the 2 hour wait time. Called with my order number and all that I could be told is if I wanna pick it up now I would have to pay for it again because they couldn't "prove" purchase. Even though I can show the money out my account and the digital receipt on the app. This place is a joke all around. read more

The groomers here suck. Terrible attitudes. First, this is the first Petsmart where I've ever been told my dog is matted and I'd be charged extra. 2nd, I was running late this morning and asked over the phone if I could still come in. They said yes but then turned me away once I arrived bc I was 5 MINUTES past my ETA. 3rd, they act like they don't even like pets. Just overall bad attitudes and unfriendly. Go somewhere else for grooming. read more

I think they did a great job at the groomers. I brought Mikey in for a wash, clipped his nails, and brushed his hair which was silky smooth. They also made some recommendations on cleaning up his paws especially walking in the snow, and the hairs that block his eyes. He can now see. He left happy, so I'm glad to find a place to bring him back that is not too far from home. read more

PetSmart - After a wash and teeth cleaning - Pet Training Near Me - Northglenn, Colorado

I was attempting to adopt a cat from this location. I went in, found out that you can't even interact with the cat until you fill out an adoption form. I went home, filled out the form and brought it back the following day. I called ahead, waited 20 minutes on hold and asked exactly what I needed to do/bring to make the process go smoothly. I did exactly what they asked, and when I get there she proceeds to tell me they don't do adoptions after 6. I had no idea of this, and then she adds that the adoption fee needs to be in cash. Not to mention the lady helping us would not work with us what so ever. We could have cash in hand in 3 minutes, but she denied us because that was too long. 3 FUCKING MINUTES. Don't come to this location if at all possible. read more

Took my dog into the store to get groomed for the first time. The day before the grooming salon called me trying to cancel his haircut. I told him no he needed a haircut and proceeded to bring him in today. Then when I got there, I'll wait for about 15 minutes to go inside the room because there is a lady there with her dog and my dog is not friendly with other dogs, so when I come in, she ask about his vaccination records and see if he cannot see him because he does not have any. He has gotten his haircut at Petsmart his entire life and his records are in the system. I asked her to recheck she did, and found another account that showed his records. I'll leave him there. Two hours later I get a phone call that he's being aggressive and they can no longer trim him. I informed the lady beforehand that he could be aggressive if you were touching his head and tail and most Petsmart left those areas uncut. She refused to go any further, and even refused to bathe him. Again, he is always gotten his haircut at Petsmart and he has the same reactions and he always comes out clean and completely trimmed and they said he was a good dog. This is hell Petsmart today left him look at the photos. I will never take him back to this particular store and honestly, that lady needs to be fired read more

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Do not go there if you have a poodle. A groomer by the name Amber has a poor attitude and wouldn't even groom my dog because of matting in one ear. I've taken my dog there twice, the first she was severely matted and they worked with my dog. Shaved it all off and my dog looked great. The second time, this location had student groomers and the worked with my poodle and did an amazing job. Today, I have now idea what was up with this specific groomer, but she turned me away because of matting on one ear. Should could've just told me she didn't feel come and reschedule me with someone else. What a waste of my time. read more

It's silly and makes no sense why the vet and grooming opens an hour earlier then the store does. I was let in to walk around the store and didn't find out until I was ready to make a purchase that the store doesn't open for an another hour, even though the person telling me that was perfectly capable of turning on a computer and taking my money. Open up at the same time!!! read more

I have an older shorkie who is in decent health and brought her here on recommendation from a neighbor since I recently moved. I let the staff know that my dog can get a little nervous and shakes and pants with the intention of letting them know that's alright and they can still groom her even when she gets stressed. They let me know she had some mats I agreed and understood with no issues. One hour later I get a call saying she is way too stressed and they are sending her home. Strange since I thought my warning was clear. I pick her up anyways and see that they have barely done anything to cut her hair and what they had gotten to was atrocious (see photos). Cassidy let me know that she wasn't comfortable with her being stressed because of her age. She said from now on U should only take her to a sedated vet groomer. My dog is 15 years old, a vet will not sedate her. With this ridiculous news comes more. I paid $20 for them to spend what looks like 10 minutes cutting her hair. I digress and go to the register where she asks if I would like to leave gratuity. I simply responded "please look at my dog, not today". Overall I'm just sad my dog looks this ridiculous. read more

PetSmart - Pet Training Near Me - Northglenn, Colorado

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No Stars!! Terrible Customer Service! Scheduled a grooming appointment over a week in advance, came in for appointment and was told they needed to reschedule. This is a major inconvenience as the appointment was scheduled for today as Christmas is in a few days and I have family arriving. The next available appointment was not until after Christmas. They said they called (one time) but couldn't leave a voicemail. Which is true, but we also have email and they have access to that. Very angry and frustrated. Not to mention every time we go in there's a 5 min line to check out and one cashier. Too many fails. They certainly lost our business forever today. read more

This store was great at one point, but a couple weeks ago I paid for a leopard gecko that was barley a hatchling (And by the way you can't sell baby leopard gecko until they are two inches and this leopard was not) and I fed her watered her everything I was suppose to do, but she passed away after 3 weeks of having her. I got attached to her... she was my baby. Not to mention her tail had dropped so they did something to her. Leopard geckos tails don't drop often they drop rarely. Any way I went back today, to try to get another leopard thinking maybe she was just too young, and they tried to sell me another one that looked just like the one I purchased a couple weeks ago.at first I didn't notice because the Manager Sara there didn't let me pick or look. After paying for her I went around the store for a hide and some worms and I looked at her and she looked way too young again and was bleeding from her feet. So I went back to the Manager Sara because she was the reptile person and she told me she was just cold. Well from my experience I knew she wasnt. She was sick. I told her she needed to see the veterinarian and she just walked away. So finally I went in with my boyfriend and Sara told my boyfriend fuck your whatever and ripped the leopard gecko from my hands. Not good customer service at all and the leopard gecko was dying. I recommend not going here. read more

PetSmart - What this PetSmart looks like. - Pet Training Near Me - Northglenn, Colorado

How can a Petsmart be made so awful because of one employee or "manager"? Learn to be accommodating and not so aggressive and accusatory. The world is complicated enough - you don't need to decide that you're not returning a couple unopened treats an overweight cat shouldn't eat because you "just don't want to". Ignoring a customer or denying them full consideration doesn't make anyone feel good. Best of luck in your life, SARAH. read more

My dog got groomed today for the first time! He was very nervous but they did a great job! He is very happy and clean!

I've had my moments with this place. Recently took my baby Mulligan (he's almost 10) in and Mic took care of us!!! Great experience!

For years I have been bringing my dog to get groomed here. It has really went down hill though. The first cut he had this year was really choppy. He looked like a child gave him a haircut with scissors. 60 dollars for everything we had done. This last time, his haircut looked better but he wasn't washed! He still smelt dirty and my son already paid. No scent of soap whatsoever. Not sure if this was intentional or by accident. Either way, we plan on never returning. Not worth what we pay. read more

Today's experience was unwelcoming. First I was harassed by a Racheal Rae marketer, then bumbarded by 2 employees who were extremely rude. I have been going to this pets smart over the course of 3 years and not once was I told to put my Dog on a leash. I have spent over $2,000 on training my dog. He is a great listener and have never had issues until today. Being told that I should not use my dogs communication tool in front of an employee is very unprofessional. What I do with my dog is my business. I felt like I was very unwelcomed. Most employees applaud on my dogs flawless behavior, and great listening skills. I fell like if " having your dog on a leash " was such a huge issue or concern, ALL EMPLOYEES should follow by the rules and crack down on this forbidden crime. PLEASE CONTACT ME! read more

. I repeatedly order small crickets, and have made it very clear in the delivery instructions that my pet cannot eat large crickets, and if you are out of small, to refund it. yet you keep delivering large crickets that my pet cannot eat, forcing me to care for extra animals I have no use for. this has happened multiple times, I was never refunded but the first time I was assured it would not happen again, yet here we are. I am DONE with this read more

I will never return to this location. I made an appointment on Thursday to bring my dog in on Saturday to be groomed. While dropping my dog off to be groomed I was told it was going to be a more expensive visit because it was a weekend treatment. My frustration is why wasn't I told this on Thursday when I booked my appointment for Saturday. The slum of a groomer Corina W is also the one that booked my appointment on Thursday. When confronting the Slum of a groomer (Corina W) she told me that prices are just quotes and can change at anytime. I didn't add any additional services this should not be the case. Anyway. We left and proceeded to walk through PetSmart to buy additional items. 15minutes after I dropped my dog off they called and said that he would be ready shortly so I walked back into the grooming area and she was rubbing him down with a paper towel and brushing him out. She finished and took him to the back to collect his collar and his leash. They came back to the front where I was and obviously my dog is excited to see me and wants to leave. Well again; the Slum of a groomer, Corina W., Is struggling to put his collar on and take their leash off. She was struggling so hard to do so she was literally choking my dog out. At that point I stepped in and told her to give me my dogs collar and remove your leash I will take care of him. She refused because of "safety reasons" well at that point my dogs life is a SAFETY REASON and I forcefully removed her leash and put my dogs collar and leash on. We went and tried to explain the situation to Sara the supervisor on duty and all she said she was going to do was make note of it and speak with the rude ladies and the SLUM OF A GROOMER. Needless to say I will never return to this store for any of my dogs needs nor should you! read more

Brought my pup here for her first nail appointment and was a little nervous. The staff in the grooming area was amazing. They were so sweet with my Marley and made her feel comfortable. They did a great job and I will definitely be bringing her back. I also recommend to everyone! read more

I like this PetSmart, for general dog food and toys and grooming. They have a generic canned food for $1.25/can, and Purina is $1.49 for the large can, which is about what you pay at your grocery store. They do not carry the same brands that you would find at a grocery store, for the most part, so the prices on the food for dogs and cats are significantly higher, but this is he place you want to go if your furry family member has any special dietary needs, such as allergies or joint issues. If all you need is toe nails clipped, the groomer can take your pups in on a walk-in basis most weekends. If you want more than that (bathing, shaving, grooming), you need an appointment. There is also a Banfield veterinary clinic inside this store. After losing two dogs at this clinic, I will never go here again. That's a separate re read more

I came in last Wednesday for food for my friends dog. Went to go visit the kitties for adoption. When I went there and realized one of the kitties that was just 14 or 15 weeks old rolled in it poop. Quickly went to a employee named Holly who than told me very rudely that they have to go do there rounds at the end of the night and that's one of them so not to be worried it was about 8 the store closed at 9pm that night. So she than turned around in her register than got on Facebook I couldn't even believe it I never been so upset at an employee how could you let a poor little animal stay in it's poo I wish I could say how I really feel because I love animals and she should not be there. I hope you guys are different from the reflection of your employees. I will be calling in to management about this since I felt disrespected for my concern for one of your guys animals. Holly is why this store gets a 0 star review read more

Sorry. I went in today to pick up my dog's prescription food. The staff was not wearing masks. It was fairly busy and only one other customer was wearing a mask. Duh, the Governor made an order. Are you all nuts? I bought a bigger bag of food so I don't have to go back any time soon. Dangerous place! I believe the employer should provide the masks and insist the employees, especially those dealing directly with the public, should be wearing them. read more

I have brought my three dogs here for the last two years. They have some very talented groomers working here. My favorite is Tia. I have see her do amazing work. If they aren't busy, the service is wonderful. If it is a busy day, you will be very disappointed. I stopped bringing my dogs here because they said that grooming my older grand-dog would be hazardous to his health. Yes. Hazardous to his health to be clean and have a hair cut. This wasn't just a groomers opinion, this is from the vet's office inside of Petsmart, Banfield. They can no longer groom my dog because a bath and haircut would put his health in jeopardy. After I was told that I can't recommend anyone bring their pet here because apparently they will be dealing with crazy people. read more

What an absolute joke of a store! This has been the slowest retail experience I've had since Black Friday last year. I should not have to wait in line for 20 minutes waiting for the brain dead woman in front of me to return something without her receipt! The cashier, Avery, had to search through about 4 yards of receipt tape to find her "Pet perks" purchase. There's no possibility of a return for me. Or Perhaps after I retire, when I have hours to burn in a pet store for 1 item. read more

Took my dog in for grooming... they did a wonderful job....the clipping was just as I expected. that was 4 months ago. Am going again tomorrow... Hope it goes as well as the first one did ! read more

This is my go to pet store for all my pet needs and I also like that I can bring my pets along to shop for them lol. I take my pets to the Banfield veterinary hospital located in the pet smart. I have my pets on their wellness plan, which helps me to save on office visits and medicine. All the staff are nice and pet lovers. For pet smart specifically, I like that they carry a variety of products and brands. I usually buy their Dentley's rawhide bones, Beggin' strips, and royal canin dog food. It also helps that the staff are helpful when I need help finding something specific. read more

I just took my puppy to get a puppy cut. It was absolutely horrible!! Not too mention expensive. Never again.

This is a great Petsmart. Had grooming done here for my dog and was perfectly happy with it. Seemed like he was in good hands. Always have what I need here. read more

If you're looking for a groomer, go somewhere else. I took my dog there to get a full groom and shave and they called me after the bath and said they couldn't do it anymore because he was moving too much. I've taken him to multiple groomers before and they have never had an issue. The lady sounded annoyed and wasn't very friendly so I think she just didn't want to deal with my 100 pound Newfoundland mix. I would NOT recommend going there. read more

I cannot believe they let my dog walk out looking like she does. This is by far the worst groomers I have ever seen in my life. I can't even look at my dog I'm so angry. They do such a bad job, I would pay for someone grooming just so they don't have to go here. This is my first review ever. That is how angry I am. read more

PetSmart - This is not okay. - Pet Training Near Me - Northglenn, Colorado

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This is for the groomers. Scheduled a bath and groom, was called to cancel said they don't have time to do both. Rescheduled for Saturday the 30th. Made it clear we wanted our dog cleaned up completely, not like a traditional cocker spaniel cut. Trim the ears and high and tight everywhere else. When my husband picked up our dog he relayed he wasn't pleased with his cut. They explained they did a "trim like he had previously" instead of what was requested. Only positive he was soft and clean. Hair cut was crap. I am taking him elsewhere for the cut to be finished and the knots to be taken out of his ears that were left behind. I'm reaching out for a refund, very displeased with the half cut received for the price we pay. Will not return. read more

I went in here to buy a frog for my sons fish tank and the lady refused to sell me a frog because I didn't have a 20 gallon or bigger tank! She was very rude and talked down to me like I was an idiot. I will never go to this location again. I went and up the street and bought a better frog from petco. Too bad. I always bought crickets there and will be buying them elsewhere. read more

Great Customer Service: I have had multiple awful experiences at PetCo over the years. I've owned dogs for the better part of the past 20 years and I don't give them my business unless I absolutely must. PetSmart is why I am able to make this choice possible. Yesterday, I tried six times, with two different credit cards, to buy a dog bed on petsmart.com. The cards kept being declined. (I know both are good/current.) I went into a brick and mortar PetSmart. The person at the store and her managers couldn't get the purchase to go through. They suggested I call customer service. The gal on the 888 number got the same "declined, could not verify address" error message. So this gal discounted the cost of the dog bed to under $25 so that the birthday gift card I got from Sean and Bridget Federico would cover the cost of my purchase. The bed had been discounted from $90 to $57. That was the price I was expecting to pay, less the gift card. But this woman at PetSmart essentially got me the bed for free. She recognized the problem was on their end and she took ownership and dealt out one great birthday gift to me and to Guru. Thanks, Bridget and Sean. Thanks, PetSmart! read more