WELL STOCKED!! Service - 4 Product availability - 5 Cleanness - 3.5 Cats in adoption crew - 5+ I'm glad I have a PetSmart in my neighborhood, it's always a lifesaver when I ran out of stuff and notice it in the very last minute. I think this store needs a better cleaning. Often times there is a funky smell in the air, just as soon as you step in. Yes, I know it is a pet store and there are live animals in here, but still I don't think it is clean the way it is supposed to be. This and sometimes not having enough personnel at the checkout lines. Other than that, everything else is pretty good, the level of products in stock provided it is not a big store, it is fairly easy to find parking if you are driving, etc. The cats in adoption section is my favorite. I come to the store every other week just to see them. PetSmart does a great job taking care of them and keeping them through adoption. Show some love and adopt one :) read more

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We don't often go to this Petsmart but when we do, I am always impressed by how friendly the staff are! We love how they always have Christmas events where you can have your pets get a photo with Santa. As you might expect, most people bring dogs, but the staff including Santa have always been more than happy to see our cats and they deal with them very gently and calmly helping out our kitties at ease! And of course it's super convenient to load up on Christmas presents for them after. It's fairly convenient to park here as well. All in all, a great Petsmart! read more

PetSmart - Pet Training Near Me - Miami, Florida

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Trent C cut my dogs nails sooooo nicely, He was new and i feel like i have been going to this location and my dog all the time comes back with such long nails this time they were nice and cut and not sharp anymore so happy thanks Trent. read more

This is the worst grooming experience we've had. My dog and I did not sleep at all, he was crying all night and I had to take him to the emergency for pain relieving medications. I asked for a simple wash, brush , and sanitary trim. I have a small Pomeranian. The woman Vanessa Dale scraped the skin on my dogs penis and anus, poor puppy cannot even sit still for a minute! Then she cut his nails up to the freaking roots! I asked NOT to touch his nails specifically ! After this incident Vanessa said she did not do any of the above! read more

PetSmart - Pet Training Near Me - Miami, Florida

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For a pet store I can't give 5 stars when they sell animals. Adopt don't shop. Also after my friend had to go buy her cat back at pet smart after it escaped, was brought to a cat shelter and they donated it to pet smart for her then to only be able to buy it to get it back even she had pictures, will never have me give 5 stars here. Anyway I drove my friend here to come buy dog food. We had a good laugh at the toy department and he actually ended up buying to worst one for $2. I don't have pets so I won't be back. read more

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Horrible customer service. I was late by one minute and they said my appointment was canceled however they NEVER sent and email or call to notify me of the cancellation. My appointment was at 5pm i walked in at 5:16pm (MIND YOU THEY CLOSE AT 9pm) and the dog tables were empty and they did not have any other dog being taken care of. As a business owner I would get rid of the lazy staff that refused to groom a toy size dog. I was literally going to shop as I waited but , whatever Loss on them. read more

I can't see all the Petsmart deserve four stars but the one in Midtown absolutely deserves five stars from this election of Healthy choices in food. And the grooming services that are really excellent the knowledgeable staff they have really good training for puppies and they're very reasonably priced check them out. read more

Doordash messed up my order big time. I was able to go in and the cashier and the manager were super helpful. Even through my agitation they graciously helped me exchange my order and make it right. Amazing patience. read more

This store is in a good location that is also next to many animal friendly places. That's nice, so I can continue to take my fur baby shopping. As soon as I walked in I was greeted. I'd never been here and didn't have any expectations, but that's a good start. I then plopped my cat carrier in a buggy and explored. I think the place is quite organized in its animal categories. I did notice a lot of random carts and retail items that obstructed some of the aisles. I wouldn't say it was the most neat and tidy, but it was pretty well stocked. Some things are a bit pricey here, too. Overall it was a nice experience, and my animal felt safe. I can't speak on behalf of any pet services l, though. read more

PetSmart - Pet Training Near Me - Miami, Florida

Been to this location a bunch of times to buy supplies for my Guinea pig but today I came in to buy for my new addition to the household...my new kitten! First off I was impressed of the staff. Not that I'm clueless but let's just say i'm quite inexperienced when it comes to taking care of cat even though they are low maintenance. I had major questions like "what is catnip for?" haha. Anywho... the staff there was courteous and didn't hesitate to stop what they were doing and answer my questions about kitten life! This location is always well stocked with needed items for both my pets. It's also clean and hygienic considering a bunch of animals live there. Once a month they have adoptions days for cats and also offer training sessions for dogs etc. As well as a grooming center and veterinarian services. Sign up online for special offers and discount coupons! Meter street parking is available and also in the garage located at Midtown Shops. read more

The worst!!! I HATE SAMANTHA the groomer manager who banned my service dog. For shaving her hair off. I have a sweet humble MORKIE she shaved my dog hair completely down to the skin. Ever since then Samantha wrote notes to not make my pet any appointments. I am upset at the fact SAMANTHA has a personal matter with me and banned my pet. For the sole fact she shaved my pet hair off to the point she looked like a chihuahua. This occurred over six months ago she continues to cancel all my dog appointment. Someone, PLEASE FIGHT FOR MY DOG RIGHTS! SHE DISCRIMINATES AGAINST MY DISABILITY. Help me with this issue that causing me hardship. Please help us have our groomer service again. The worst service in history and I was a customer of over 5 years ago. Fix the management to make PETSMART great again. Extremely sad customer. read more

The service was excellent. I think David is a wonderful part of the petsmart staff, very friendly and helpful. Other than that, David impressed me, how calm, kind and caring he was with a client who was very rude and disrespectful to him. He was very courteous and apologized without having done anything wrong to the client, and excused himself before calling his manager for help. Hopefully we can meet more customer service personnel with the high standards that David shows in his duty. Keep it up, David. Respectfully, A. Serrano, RN read more

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Idk how to remove this star. The grooming was the worst groomer I've ever experienced. Butchered shave on my pet. Asked for "waterless bath" which they confirmed, then proceeded to use water. Poor baby looks horrible. It's only hair and will grow back but he's never looked worse and looks just sad. Poor baby read more

The wynwood petsmart has been one of my favorite places to go and take my furry daughter because the clerks have always been pleasant to her and her stylist Yuly did a great job. However, when I went to schedule her spaw appointment at the end of February I was told tha Yuly is no longer with the company. I originally had no qualms about trying a new groomer, again, everyone had been sweet with her. However, when I picked up Luna this last Friday she was a little more than her usual post-grooming nervousness. When we got home, I noticed she was scratching her right ear a lot. Upon looking at it, I noticed it was red and with skin exposed. We put antibiotic cream, and called the store Saturday morning. To their credit, they told us to come back and had the Banfield veterinarian look at Luna. The vet said it was a minor irritation and it should go away within a week with both Neosporin and a cone they gave us. I understand accidents happen and yorkies tend to be one of the more active breeds at the groomer. My gripes are two: we never had this happen with her first groomer and I would have appreciated them mentioning something when I went to pick her up. There was nothing written on the report they gave me either. Perhaps if they let me check her before paying for the service I would have been able to QC the problem earlier. Needless to say, it's left me hesitant about coming back to this store. read more

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Petsmart is a store that sells nearly anything you might need for any kind of pet, including some more exotic species. You can buy animals and pets here, and purchase everything necessary to care for them from food to medications to leashes, cages and pens to litter, toys, litter boxes, beds and everything in between. They also offer services such as grooming and training. The last time I was in the store, they had a local animal shelter or animal rescue set up in the back with 3 or 4 cats that were available for adoption, and they were handing out literature about their facility. Since this location is near the Shops at Midtown, parking is plentiful. One cool thing about Petsmart stores is that they welcome pets to come to their stores and bring their humans with them to shop, and they offer a fairly liberal return policy so if you buy a toy for your dog, for instance, and he/she doesn't pay any attention to it, you can return it rather than be stuck with something you'll never use. read more

PetSmart - Pet Training Near Me - Miami, Florida

We have come to this Petsmart on and off for years...cats, dogs, food, Santa pics, salon visits...as we've done with other Petsmart locations. Every time we've needed a nail trim, we've tried to book an appointment on the app but when we call, we've been told to WALK IN. Today, we walked in (as we've done before). After we were greeted by someone acting too big for his pet shop groomer britches rudely said the at nail trims are by appointment ONLY. That was the end of the "customer service." I don't know when this changed, but we called another location and we were told to WALK IN. Maybe other Petsmart locations just want to HELP THEIR CUSTOMERS. Actually, she is getting her nails trimmed as this is written. Thanks for the TERRIBLE & stuck up customer service, Petsmart Midtown. Obviously, there's nothing there for us, you know, the CUSTOMERS. read more

My Dogs had an appointment for a health certificate, which I made in advance. The person who took my info ask all the question needed. I told her that my travel date was Sunday 13Th, 2020, she said okay and gave me an appointment for today al 9 am. I was on time, delivered my dogs and when I was preparing to go I received a call saying that the Health certificate was not going to be ready before my travel date. I wheat back, pick up my dogs, waste all my morning time and also had to pay for a service I did not received. Pet smart Hospital is the worst. Don't waist your time and money. read more

Terrible customer service. Very disrespectful. They shaved my dog like a rat and then cussed me out. Would not recommend.

Been coming here for a while too shop for my 2 dogs however after hearing about an incident that happened too my friend which is very unprofessional. I will no longer be coming here. Staff is also rude here and there . Would give zero stars if could read more

Would give 0 starts if I could . I had a appointment booked with my puppy. I was going to be 10 minutes late so I called them to inform them, and they let me know they wouldn't take my sweet baby anymore because " he moves to much " when they try to cut him. Which they NEVER communicated to me before . If you guys were professionals and learned how to communicate with the pet parents before I booked another appointment maybe I could of gave him a cbd treat before the service. But instead you decide to deny us .We came 2xs and now it's a problem, . We wont be coming back to this store again . read more

Overall I had a good experience here. The store was clean and the aisles weren't blocked like a store I stopped in right before here. The staff was helpful and nice once I asked for help but when I walked in no one greeted me or asked if I needed help. One associate walked past me without greeting me. I came for a litter system and I was so happy that they had it. They even priced matched chewy prices which saved me 15 bucks! Can't beat that! I am very happy with my purchase and experience there. read more

Ok so I have been a customer at this location for about two years. Had my Braxton trained there by one of the best humans I have really ever known, Steven, who left to go to NJ or something like that. This is where I get my food for my babies. And not anymore. I have to find a different place to get food for them because I will NEVER give my hard earned money to this store again. I have been there before for grooming and was not happy with the fact they went and changed the groomer I made an appt for without my consent. And had not been back. But due to hurricane Irma I was desperate because of the storm and the subsequent money issues that followed I had to go there because of the price. That was a mistake because they tried to scam me. I have two TOY poodles who are very delicate and small. Now they are not tea cups but they are sure as heck not miniatures. And they have both been registered with the store and my online account as TOY poodles since they were both babies. I want to thank Vanessa for being so nice and accepting the two $10 off coupons for grooming I had from Petco because I wanted to come there instead and the money issues mentioned above. And that was what I was expecting. $43 each minus $10 each. But because of Braxton being extra kinky curly hair he was very matted around the neck and lightly matted thru the torso. And when Kenya called to say that it would be between $7 and $14 extra due to the time it was taking. Granted I had a 1pm appt that they called and asked me to come in early due to no other appts. Meaning they were not busy so this was just to pad the transaction. But I said ok. Thinking I was looking at $66+14 at the max. I get there and they said it was going to be $96 after the $20 off. I was dumbfounded. And granted angry. And of course they refuse to show you the dogs before you pay. Hey how about a cash register in the grooming area. Or the vet area. I had failed back surgery and back and forth was killing me. They don't care tho. They decided that my dogs were miniature and that jumped the base cost from 43-50. So that is when I snapped. I said what. You don't get to tell me what dog breed I have. I have had them since they were each 8 weeks old and spent my savings to get them. And I know what they are. Just as my vet knows what they are. And this was just a tactic to increase the price especially after I had been given a coupon price match from a manager. Then this other manager who was a male was very cold and condescending after I snapped about this did something and I ended up having to pay $79. If I wanted to pay $50+ I would have had them done at my house while I worked with mobile groomers who do everything. And not nickel and dime you for every little thing. Grooming is suppose to include nails, ears and for poodles anal glad expression. Which none of which I requested because of the extra costs. I will never go back. Rosie and Braxton will be put on a schedule and god willing they will never end up like this because of a hurricane again. Never go here because all they care about is charging you more than you agreed to. And the manager needs to get some people and customer service training. Now I know why there are so many open appt times online. They can't keep customers because they do these shady tactics. Again thanks Vanessa. And Kenya did a decent job but the price gouging makes me never want her again. Now to go find food online for them because never will I spend my hard earned money at this store again. What happened to customer service? read more

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I accidentally put the wrong age of my dog when requesting a appointment online and they would not receive my dog for a bath and blow dry . Not a groom but a bathe and blow dry . Tomorrow he has a photo shoot and now I have to cancel . The staff seemed like a lazy staff without any answers. All one lady said is that they cannot accept my dog due to mistake read more

this store smells like if every single pet has died in there! it is a combination of urine, poop, homeless, fish food, and everything disgusting smells you can imagine combined!! lets not talk about how messy this place always is. read more

I've been to this pet smart groomers a couple times now to get my dogs nails cut. He's a coton de tulear with anxiety. Every time I've taken him to the groomers I inform them of his anxiety so they know how to approach him. Not once in his 12 years has he been returned to me. There was a blonde girl who took him in and I let her know of his anxiety. She replied "it's ok if I can't do it I'll return him to you." First time hearing that and by no surprise, by 11:04 she was returning him to me because he moves too much.... My appointment was at 11. If you don't feel qualified to do your job just say that. read more

Place is always well organized and clean. They even got cleaning stations/supplies for you to use if your dog has an accident. People are friendly and helpful, when I've asked for certain products or just general questions they always help out and take you there. Really big PetSmart, tons of products and a wide selection. Will be back and recommend it to the locals read more

PetSmart - Toy aisle - Pet Training Near Me - Miami, Florida

This team always take great care of my Mena. She may have tremors in the beginning but they subside quickly and that's because you guys and gals handle her with great care. Just a side note, for us early birds who arrive a bit early, have your front desk team give better customer service. We know we're early. But 10 min is not too crazy. We should still be allowed to check in so we're not stuck behind a line of people. We don't mind waiting. read more

The grooming salon is AMAZING! Pedro is by far my furbabies favorite. My furbabies calls him "Tio". Pedro treats my Atlas and Aspen like family... like his own. The attention to detail and care that Pedro provides keep my furbabies (and my) anxiety down to non existent. The furbabies love going to see Pedro at PetSmart Grooming salon as much as they love going to the park to sprint around! THANK YOU Pedro! read more

PetSmart - Aspen & Atlas - Pet Training Near Me - Miami, Florida

The WORST service. Rude, NOT helpful. Don't waste your money paying for parking either. GO TO PETCO read more

My friend took is little dog here for a grooming..he especially told them what he want.. I believe that if you are paying for a service ..you should receive the service you required. They literally gave back his little dog a totally a mess ,worst to all... they make him pay first before show him how the dog was. Very disappoint grooming service and the lady who run it..worst. Advice: if you take your dog there...required to see your dog before you pay for the grooming service . They not gave your money back. Never again read more

PetSmart - Before - Pet Training Near Me - Miami, Florida

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Maria has provided the best grooming service I've experienced in all nine years of having my pup Jack. The cut was immaculate, and the love and care that she treating him with were above and beyond. Thank you so much! Truly the best groomer! read more

The groomers at this location are really great. My dog is impossible to 50 lbs of impossible to wash/dry properly on my own. I'm grateful to all of them for what they do. My only complaint is that too often it takes a loooong time to get the basic paperwork done so you can leave at dropoff. They don't print it out in advance, sometimes the printer is temperamental, and it can be frustrating to wait 15 minutes when you have an appt. Still, for me and my pup, worth it. Competitively priced, too. read more

Very nice store. David the attendant helped me a lot! Very good place to go with your little friend.

DO NOT BRING YOUR DOGS HERE FOR GROOMING!!! 5 minutes after I dropped off my West Highland Terrier, who is a little sweetheart, I got a call from the groomer that he needed to be picked up because he was hurting himself clawing at the kennel. Then I called again and spoke with someone else who told me the truth, that the groomer had cut his nails way too short which is why he was bleeding and in pain. They said we would need to stick around while they groomed him as he could no longer be in the kennel. Once they were done we noticed that he was red and bloody near his private parts and when we confronted the groomer she simply said "sorry dude." I couldn't believe it. Once we brought him home I took a closer look and noticed the haircut was totally uneven with patches in different lengths all throughout his body. What an absolute disgrace! My poor little guy is here next to me, still shaking and won't leave my side. This place is pathetic and should be shut down. Horrible and dangerous. read more

I scheduled an appointment online at 8 o'clock for my short hair small puppy, according the website there was availability for that time with the name of the person attending this appointment, after a long day of work I arrived the store on time to attend my appointment and they told me they were closed already with the poor excuse they needed 4 hours to bath my small puppy, really? the website says they closed Tuesday night at 10 o'clock and I think 2 hours is enough time to complete the service. What a terrible mistake and customer service for a big store they should be ashamed, I think the people on charge of the grooming didn't wanted to do their work disrespecting me with excuses read more

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I was probably in a pissy mood when i wrote the last review. While all those things are true, this place doesnt deserve a one star. Staff is friendly, My little snowball is always happy to see me when i pic him up. Hair cuts arent the best, guess it depends on the stylist. Overall its an ok experience. Fairly priced and their availability lately has been great. read more

They have 4 cashier and just ONE working. Takes forever to pay. Plus the person is answering the phones of the store. Like the other employees are just there doing nothing read more

This is a great store, lots of items; pricey and slow at the registers. They have ONE register always. Only time they open a second register is when it's closing hour. Tall blind and blond manager stands 10 minutes before close tine. There usually 7 to 10 customers on line be and he doesn't open a second register until it's 5 minutes to 9 pm. read more

I would give this place zero stars!!!! i have been purchasing at this location for years and continuously donating. i have been using price match at this location for awhile now until today. Axel, I guess a manager, and a young tall girl with long braids had the most absolute worst customer service i have ever experienced. first the young girl was rude a gentleman lost his phone and she proceeded to tell him well it's his property he needs to manage it better. RUDE!! then there was THREE different people including myself...price matching. AXEL and this girl proceeded to decline our price matching. he said they only price match in STORE pricing not online pricing.....now make this make sense lol he then said we ONLY price match Petco and CHEWY,lol CHEWY is an ONLINE ONLY STORE!!! no where on the petsmart website does it state they only price match chewy and petco but whatever after spending over an hour in this store arguing with these people and poor customer service i REFUSE to go to this store ever again. Also Axel, maybe you shouldn't do so much drugs before or during work. he was sniffling and whipping his nose constantly while he couldn't explain why he couldn't price match, and if he's SICK maybe he shouldn't be at work. I don't recommend this location. read more

The worst PetSmart I have ever been to. Management there is the worst. One time my dog needed a special food that you can buy only with a prescription. I usually went to another store but in that store, they did not have the food I needed. I came into this one, the cashier was so rude. She started arguing with me that she will not accept my prescription because it was on different paper. I was like what?! My dog's vet said that in every other PetSmart store they should accept this prescription but in this one NO! They were arguing with me and then the manager came in, he was not nicer either. He stated that they will not sell this food for me and my dog at that moment was super sick and could not eat another dry food. They literally let my dog starving!!! I told them to call my vet then if they do not believe me. They just refused it. The worst customer service ever!!! They let my dog suffer, horrible people. read more