I have gone to this petsmart for 10 years with my three dogs and I will never go back. I took my three dogs in for a normal nail cut and was completely in shock with how disrespected I was. Lauren C, who has been there for 5/6 years plus, proceeded to talk amongst her co workers about me.. while I was still in the room. Lauren was not bright enough to see me behind the counter, on the floor, with my dogs who suffer separation anxiety, to realize I was still in the room. Lauren proudly spoke about me without whispering, loud enough where every groomer could hear her. She spoke about high school drama (we graduated in 2012 it's about to be 2018) about how I accused her of something. I spoke to Lauren maybe once in my life, it wasn't a lengthy conversion maybe a sentence to her. If I'm going to accuse someone of anything, they'll actually have something to be in shock about not a he said she said high school. After one of her co workers shh'd her, since yanno I was still in the room, she proceeded to put the small dog she was currently working on, on the floor with a small leash around its neck, while she went in the back "to clean" with another co worker Nycole. Nycole was working on a 6 month old cat that was getting picked up, Lauren was just avoiding me probably because of how embarrassing it is to be caught speaking about someone, who's still in the room. I mean ya don't look bright girlfriend. Lauren did not come out of the back room until my 3 dogs were out of the groomers and completely done. Nycole was walking in and out mostly minding her business but taking small glances at me when she could. When my mother came in the groomers station after paying I proceeded to tell her what happened, normal quiet talking not raising my voice at all. Katie was at the first groomers station and over heard and apologized and said I wouldn't be the first to complain. That statement alone extremely bothered me because NOTHING has been done for multiple people who have complained. I proceeded to even tell Katie "I'm planning my wedding, I'm buying a house, my fiancés little sister works here sometimes, and I have to worry about a some random girl speaking bad about me for what reason? Does Lauren not have anything going on in her life 6 years later? Something stupid, silly, and immature from almost 6 years ago needs to be bought up so proudly why?" Katie again apologized and then congratulated me on my engagement. Once my dogs were finished by Shannon, I tipped her and went to leave and Katie congratulated me again to where Shannon said "congrats for what?" Katie said she's engaged, Shannon then said "oh congrats!!" Before the door shut. I asked a cashier for a manager because I'm not going to cause a seen and because I rather not make Lauren cry at work. I told the manager what happened and she said "I'm sorry I'll speak to her I hope this will not effect you coming back" and I said immediately "oh no it will, completely it will" I also explained to the manager Lauren did the gossip nod with attitude to her co worker Katie who knew I was complaining through the glass after I was already out of the groomers room (glass is clear ladies, we can see you) the manager knew what I was talking about because she's a women and all of us know the gossip attitude nod. She said she was sorry again, and that she'd speak to her. I left the store unable to shop for my dog because I still felt like nothing would be done but a smack on the wrist. The manager went into the groomers room and seemed to be talking to the groomers but it didn't seem like anything was happening. It's a shame that I've gone here for 10 years and it's all coming to an end because of one person, Lauren C. I truly hope something great happens in your life Lauren, that way you'll have something to talk about besides something that didn't involve you over 6 years ago!! Best of luck on that journey!! read more