Called in early to make appt and was fit in with no problem. The gals in the salon are not very welcoming or personable. I requested two services which did not take long but upon the phone call to pick my fur baby up it only looks like one service was done.... Very disappointed and will probably only be back for the nail grind. read more

Manager is awesome. But I had a bad experience at the grooming station with the girls specially with the girl with the piercing. If you don't like their job, then find another one but don't roll your eyes as I come in cause you don't wanna do your job.. read more

08/10 @ 9:50 am. I was about to schedule an appointment for my dog to get cleaned but the lady on the phone was unnecessarily rude. I only asked a simple question & she interrupted me just to correct me. read more

Hard to give business to a store that requires proof of purchase before unlocking a bathroom. All petsmart stores just lost us read more

So I went into this location to purchase some dog food, and I was looking for a certain product so I approached a young lady with blue hair with the mohawk all she said to me is yeah not can I help you or How are you? No greeting at all and as I was walking away, a white man approached her totally different greeting. Hi how can I help you so I guess she's on racial crap too. This is why it's so much tension in this country because you have people like this in society. She does not need to work in the public or customer service cause reality check you're gonna see people that don't look like you and you should be more pleasant to people come in here all the time first time have experienced this do better. read more

Took my poodle in for grooming. Alicia did an amazing cut. Better than anyone has ever done. You can tell she took her time and she looks perfect. Thank you Alicia read more

PetSmart - Baby - Pet Stores Near Me - Las Vegas, Nevada

DO NOT BRING YOUR PETS TO THIS GROOMING LOCATION. If you were called to pick up your pup on 4/25 (all black dog) with the reasoning of "he's too stressed, you need to pick him up, we can't dry him" just know your pup fell off the grooming table because they placed one of the ear caps over them and it stress out more. The girl initially grooming was doing her best to relax the dog (with the chaos of barking and multiple people talking). Accident happen and that's understandable however, the cat ain issue came when one of the men who stepped in did not have patience for the pup what so ever and was irritated with having to pick him up from dangling on the leash. He was also snappy with the girl who was actually being kind and trying to help. Although the groomer I took my dog too was friendly it is a hit or miss with the rest of the grooming team. This location has staff with attitude and lack of professionalism with and in front of clients. While I understand we all have bad days it doesn't excuse taking your frustration out on the animals or the few employees who actually care. I can only imagine how some of these employees treat animals when they are not seen if they were comfortable acting this way in front people who are there to pick up their pets. read more

The location is large and well stocked, and I appreciated that the staff I spoke with were friendly and knew their products. However, navigating certain sections was confusing: The aquarium supplies weren't clearly labeled, and in some cases I had to ask staff to check the back for what I was looking for. It also felt like they were a bit understaffed when it got busy, causing longer than expected wait times. Overall, it's a decent pet store with lots of offerings; just go in with patience during peak times. read more

It's a nice location. Easy access from the streets and plenty of parking. The store has been clean and well organized each time I've been there. I wish the pet adoption enclosure was bigger. The cats in there have rather limited space to get out of their kennels to run around, explore and play. But, it's better than nothing. Staff have consistently been nice and helpful when I've asked questions. read more

Not gonna lie. I don't usually leave bad reviews, but my boy was did wrong. Kristina showed up late (probably the first red flag) then she said it would be 4 hours "I don't have anyone till later so maybe it will be sooner" what??? My dog is small, and every time I brought him it usually takes 2 hours max on the WEEKEND (I brought it him early AM during the week). She took a picture of what I wanted and still F'd it up. My boy came out horrible, and on top of it his eye is bugging him big time. He isn't acting normal since we got home.. idk what she did and the fact that you have to pay before looking at the job they did is crazy.... Dropped $70 to get opposite of what I wanted, hey but at least he smelled good I guess. Sorry, I'm pretty reasonable but this was bad. Gotta hire people who want to do their job and who want to do it right. If anyone has local recommendations please lmk. Again, probably should find someone on a Saturday rather than deal with the lady's work. She was nice, but damn she made my boy look like a rat. read more

I went into the store to pick up my dogs Rx food and needed help. A woman at the cash register kindly attempted to ask her older male colleague to help me, but he walked right pass me to help a flustered door-dash driver who just came into the store. His colleague tried to tell him that I was here first but he ignored her. I told the cash register attendant that it was ok. He took several minutes to find the door-dash package and then had the nerve to help another woman who was also a door-dash driver and who I also noticed came into the store after me. Not a thank you for your patience or can you give me a sec, nothing. The woman at the cash register saw everything and I could tell she felt bad. I immediately left. Customer service is everything and I won't be spending my money at this store anymore. I can purchase online through Chewy or even my vet And have a better experience. read more

TK was very nice and amazing upon checkin for our FRANKIE. Unfortunately they called while we were at church to call back right away. Apparently the pick up time they set was wrong from the their website. We are visiting from L.A. and have always use PETSMART. We have dinner reservation set that we need to adjust for the inconvenience. read more

PetSmart - The confirmation sent to us. - Pet Stores Near Me - Las Vegas, Nevada

This PetSmart carries the freshest greens for your cat and the employees are so helpful and friendly.

cockatail bird beautiful, however clearly sick, ate this to-go box? that was kept inside enclosure. pet smart do better. read more

PetSmart - Pet Stores Near Me - Las Vegas, Nevada

Bryan's the best! I go out of my way to come to this location because he's so helpful.

Stopped by to inquire about the pet hotel here after I visited to a Vet boarding facility just to see the difference for myself. After speaking to an employee here at Petsmart about Pet hotel, it was an immediate NO for me. There is no way I would leave my pups here in the care of these people. There were no pets at a pet hotel when I was there, that's a big warning!! read more

PetSmart - Pet Stores Near Me - Las Vegas, Nevada

No complaints here. My pooch stayed at the PETS HOTEL for three nights... I just picked her up earlier today and she looks fine and seemed hyper to see us. Overall staff here was kind and swift. As far as leaving food for you pet while they stay, you can leave them food either kibbles or even refrigerated food. First time customers get a nice percentage off. Look for puppy events on their board right up front! read more

I had an excellent experience at this Petsmart from the cashiers to security to my puppy's trainer, Destinee. We did the 6 week puppy class and had a great time. Destinee cared about what we wanted to get out of the class, in my case it was socializing my puppy with the other pups. Highly recommend read more

PetSmart - Sunny at puppy graduation 10/2022 - Pet Stores Near Me - Las Vegas, Nevada

Grooming was bad Groomer did groom my puppy Going to find a private groomer. All the chain stores do a sloppy job grooming and charge too much. read more

I was very pleased with how the staff treated my fur baby like family. They were so attentive to Macy and my baby played with the other dogs and made friends during her stay. Thank you so much for taking care of my fur baby. read more

We were in Vegas for a tournament and decided to book day camp/overnight package for our pups. We were so glad it all worked out great. This was the first time ever they've stayed overnight anywhere without us so needless to say we were nervous. The location is about 10-15 minutes away from the hotel we stayed at on the strip. There was plenty of parking here. The service was excellent and we would definitely use this as an option again. BJ was the person that helped us at check in and pick up. He was great, made us feel comfortable with the whole situation since we were nervous about being apart. He gave us a report of how they did, how they ate during the stay, and when the last bowel movement was. I asked about how they did which was clearly in the report we were handed but hearing him say they knew the dogs were anxious and were held and loved by the team their gave us peace of mind. They had already checked with our vet for current vaccinations before we even got there. Noting that if time permits between booking and the stay they will try to do that. My wife was a lil nervous as we forgot to bring the print out and had called our vet to email that from the road. She had been told at time of booking the printout was necessary. We showed up to pick up before the store opened and the let us in which worked out great for our tournament schedule. So glad we used this option and had a great experience. read more

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I love it. I went to PetSmart to get some supplies & realized it would be great to try out the grooming services. Yessi!!! Was exceptional. Loving, caring, sweet, & did such a phenomenal job with Raina. I'll definitely be back to let you take care of her. read more

PetSmart - Pet Stores Near Me - Las Vegas, Nevada

For the most part I've had a good experience. However the groomer I've had the least pleasure with was Catherine. She didn't give off a customer service friendly experience. My dog has a difficult coat to work with which I can understand but it seemed like she was taking out her frustration on me. Her face was always so deadpan and annoyed and when I thanked her she just lectured me on his coat and walked off without a "thank you" or "have a good day" like the other groomers. read more

Just like any other petsmart this store also does not have any clothing in the most common sizes which is medium. It's a forever problem with this chain. The staff was super friendly and the store is always very busy. My little Elvis got a treat which made him so happy as he loves attention. read more

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I love this store! I had received so much help today I couldn't believe it. I had help from a wonderful lady named Miranda I believe. As soon as I was directed to her for help she gave me her COMPLETE attention. Now, I know not a thing about any animal other than a cat or dog. So when I went in there trying to buy a guinea pig, I was at a loss lol. She was so incredibly knowledgeable about this animal, it was so great! Every question I had, she answered perfectly! Every item I asked about, she showed me and explained in detail and very quickly with all options. She walked with me during my whole trip helping with ALL items. For my first time buying a pet and my first time in a PetSmart in Vegas, she provided me with a great experience! thank you! read more

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This review and rating is specifically for the PetSmart Hotel at this location. We took a family vacation in Vegas at the strip from out of town and decided to have our dog, Meeko, stay at a dog hotel nearby. This location is only ~15 min away from the strip, so it was very convenient and gave us a peace of mind that Meeko was close by. The location is clean and the staff are very friendly. The reservation was easy through the app and the check in process was efficient. The staff member did a quick verification of vaccinations that I just showed on my phone and had me sign some forms. The staff members were patient with Meeko, who is a rescue dog and hence very shy. It was my dog's first time at PetSmart's hotel, and the staff member who helped us check out automatically applied the 1 night free stay coupon, which was much appreciated. Certainly will be coming back. No complaints and overall a great dog hotel. read more

I am EXTREMELY UPSET with the grooming my dog just received! I showed the lady a picture of what I wanted from his previous grooming appt and she looked closely at it and said she could do it. I stressed that I wanted a teddy bear face and to keep his tail fluffy. To NOT cut him down to short. She even showed me a sample board of different cuts and when she showed me the one she was going to do i asked if that was going to be to short and she said no. When i went to go pick him up I was completely shocked NEGATIVELY! My dog's face looks like a cocker spaniel and he's so shaved down his undertone color of gold is completely exposed. Of course I paid for the service before seeing him so I absolutely wasted $42! I got my dog and left before causing a seen because I was so pissed off! I called once I got home and could calm down. I spoke with the grooming manager Lori and she was very apologetic and said she would personally take care of him next time. I honestly don't know if they would be a next time! I'm soooooo pissed!!! read more

PetSmart - Soooo disappointed on the grooming I received! - Pet Stores Near Me - Las Vegas, Nevada

Utterly unprofessional grooming and management experience. Yesterday we made a grooming appointment while in the store for today. We were told ahead of time that their hot water heater was down so no bathing would take place. Totally fine, my dogs just needed their nails clipped anyway. Made the appointment and brought the dogs in this morning as agreed. We showed up a few mins early and waited. And waited. And waited. Finally, after being ignored by the cashier, a manager came to the front. I explained the situation and he was unapologetic and cold. I was then met with a combative district manager dressed in flip flops who said if I came back tomorrow, he'd clip them himself. I asked if that were the case, why couldn't he clip them now? Oh because he was just being facetious and not actually trying to be helpful. He made several remarks that I didn't appreciate and again told me he'd take care of me tomorrow. I loaded my dogs up and decided to check online for a local groomer open on a Sunday with availability. Long shot right? WRONG!! This search led me to Happy & Lucky and I hope that after you read this review, you check them out too. It was by far the best grooming experience we've ever had. read more

If you want to feel like a valued customer, try looking somewhere else. I tried out this store after having my pup's haircut butchered at Petco and they did a decent job so I've returned a few times, but unfortunately, when I've booked a specific groomer online and received an email confirmation for that groomer, I'll get the reminder email with a different groomer's name and when I call the grooming salon seems surprised and tells me the person I selected is booked, so I'll try someone new. They have even done that when I dropped my dog off and then I pick him up and find out someone other than the person he was scheduled for did his cut... This happened again for the third time and when I ask why I cannot have the person I booked the appointment with 11 days prior, I am told she was booked. When I ask why the other people who have appointments were not able to be moved so that I can have the appointment confirmed via email 11 days earlier, I was told they don't know why. When I ask, if this is not the normal process and I seem to be the outlier what is different and why I am not valued enough as a customer to have them fulfill what was confirmed, I am told they don't know why. I tried being loyal but I cannit be loyal and committed as a customer if the company does not value me. read more

Convenient location next to Costco and cute selection of stylish outfits for my little girl who gets cold easily! She's loving her new addition to her closet and I was able to pick up Christmas themed toys and wee wee pads for a good deal. The only negative is that the store clerk said some stuff were sold out but I found a bunch of them right next to her. Also the line got a little long at some point. read more

PetSmart - Pet Stores Near Me - Las Vegas, Nevada

Worst grooming my dog has ever had. My Bichon Frise looks like a another complete dog!!! I did not know they didn't know how to groom a Bichon. Also charged me an extra $12.00 to grind his nails. It was never touched. I'm so upset every time I look at my dog. Definitely will NEVER use them again!! read more

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Training, training, training in customer service is important for repeat business right? If you don't show me any empathy we you find out my pet is or maybe ill, then I won't remember to thank you on the way out, for your helping me get what I need (your suggestion). You just lost a sale/ customer. Top down training. Bye Felicia... read more

Five puppy service for our Ming Lee. Excellent vet care and advise for our 4 month old puppy. Groomers are excellent for her regular grooming service. Sales staff is very helpful in any purchase we need for our pets! read more

I love this store it has all we need for our cat, the service is great and friendly every time. If you go by the previous reviews it can get scary to bring your pet here, but I am glad I decided to find out for myself. I use their grooming service for our Jessie and the groomers are just wonderful they are all so sweet and loving to the animals. Jessie is a bit scared at times but once we pick her up she's calm and happy and they all say how sweet she is. I am glad we found a safe and comfortable place to get her groomed. read more

They are always understaffed. It is frustrating because this location is really busy and no one is available to answer questions. The staff members seem annoyed/confused and because of that I never feel comfortable bringing my dogs in. I only go to this location because they have a Banfield Pet Hospital and it is convenient. Besides that, I go to the Decatur & Charleston location to buy stuff for my two pitbulls. read more

PetSmart - Petsmart always have the best sales! I bought Blue Buffalo bones for $8 a bag, Dentley's bones for $2, and Kong collars for $5! - Pet Stores Near Me - Las Vegas, Nevada

PetSmart is usually my first choice for all pet supplies. Sometimes, getting help either on the floor or at the register can be challenging at times. Long lines can be a problem, and I'm not sure if they are just short staffing or they are in the back. Some locations are worse than others. read more

PetSmart - Line to the back of the store - Pet Stores Near Me - Las Vegas, Nevada

I used to bring my dog here a lot but I took him to doggy day camp here on 6/23/2022 and here is what happened. I called the night before and booked his day camp visit and was asked over the phone if I wanted to add a nail grind. I said yes. Fast forward to the day, I check my dog in and asked the lady in front if the nail grind can be done before he starts playing with the other dogs and I was told that it would be done. I go to pick him up at 5pm and I was told the total was going to be $41 and before I paid I had asked "did you guys do the nail grind?" Another young lady, I didn't get her name but she was of Asian decent says "I'm not sure. Let me ask." And I said okay. It took her 5 mins to come back with a response and was told "no they didn't do it but your total is $41" and I politely said "no it's not because you guys didn't do the nails. I'm not paying extra for a service that was not rendered." And she says "well that's what the paper says" and when I asked why the service was not done , I was told that they were too busy and that it's grooming's job and not theirs but if it's their job they why are you guys offering it if you all are not in tandem?? I then repeated myself and then a hefty Caucasian man comes from the back where the dogs are and says "I understand you're upset but no need for the attitude" which is micro-aggressive to say to a woman of color but I digress. Then I repeat myself yet another time and at this point I'm angry because they tried to charge for something they did not even do. They finally took the nail grind off the ticket when I said "well I can just stand here and wait for you to remove the charge because I will not pay more for something that did not happen." I pay, they bring me my dog without his tote bag and without his bed. I asked the guy where his stuff was and he says and I quote "you didn't bring anything here" and I told him "I absolutely sent him here with a bed and food in that tote back and I want it back" he goes to the back and it took him 10 mins to return with just the bag. Literally tossed it in my hand and I said "where is the bed?" And he said "what does it look like?" And I describe it to him, he returns 5 mins later with the bed and it has black hair all over it and a huge hole and soaked with pee.... My dog is white, mind you. I ask what happened and he says "someone was alittle nervous today" and I said "someone's black dog must have been nervous because my dog didn't do this" and he goes "do you want it or not?" Why tf would I want that now?!?! At this point I'm livid and I'm yelling which I don't yell, and then he walks away from me. Poor customer service. I also would like to mention that I went to the store earlier that day while day camp was going and my dog was not playing with the other dogs. He was not even there!!! Which means he was locked in the crate all day. They were supposed to be having a 4th of July party in June and that day there were supposed to photos sent to me of my dog and I didn't not receive any pictures probably because he was crated all day. Please do not let these neglectful jerks look after your babies cuz they do not care. Corporate greed. And there's no cameras there which is now also sketchy in 2022. The workers are obviously underpaid and don't care enough about your animal to be good moral humans. It's a paycheck for them. I also contacted corporate and they are investigating the situation and I am also disputing the charge with my bank and after that, I will no longer allow my dog in petsmart or give them any business. read more

Don't waste your money on dog training here. It is much cheaper and you will get more information if you buy a cheap book on the subject. Not worth the money. read more

They did a horrible job with my pup. The first time brought him it was perfect, but this time, he looked as if we just dropped him off. We did a grooming and nail trim. They weren't even able to trim his nails because he was too energetic, yet the first time they had no problem. His fur was also curly and was not groomed or blow dryer correctly. They also did not have any treats or toys/any method to calm him down when I asked. I am very disappointed and will not take my dog here for grooming anymore. If there was consistency then I would continue. The manager said I can bring him back and they would attempt to fix it. But it is not worth the multiple trips anymore. read more

Very friendly here, however if have fish they offer no advice. Fish tanks require temperature regulation and water testing and we're learning the hard way. Must do all the research ourself and the Petsmart website doesn't have all the tips and care protocols. 10 year daughter had first fish pass away due to lack of fish and tank care tips. read more