I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

Had a good customer service, didn't have to wait too long in line. Not the best place to go for…read morefish needs, but has great deals.

I took my 2 dogs today for grooming. They have been groomed every 8 weeks. One is 15 lbs and the…read moreother is less than 5 lbs. Oscar's website gives a fee of $50-55 for dogs 5-20 lbs. when I picked them up they said one was $60 and the other $65. They rep said it was up to the groomer. Well of course the groomer is going to charge a higher price. I feel this is false advertisement. Maybe the owner needs to set pricing and stand behind the pricing they advertise. Very disappointed.

I'm trying to contact them to get training for my dog. I've called three times already and they are…read morenot returning my calls. Is it always like this?

Employing Anthony Bly to work with me and my dog has been the smartest choice I've made as a pet…read moreowner. In order to write this review, I have to tell you about my dog prior to working with Tony. She had been through two dog training classes and had done fairly well, but she was a runner. If she got out of the house or back yard, she would run in a residential area in front of cars and buses for hours without returning. One time she got hit by a car, and I knew that I had to do something. She also regularly jumped on people in the house and had very little impulse control. I knew my dog could be trained but I just didn't know how. The group classes weren't giving us what we needed. I found Tony on Thumbtack. He returned my inquiry right away and requested a fee that was very reasonable (not cheap but reasonable- you can't get good service without paying for it!). His fee was almost half of what I had seen elsewhere. The first time we spoke on the phone, he spent a lot of time explaining the e-collar program and how he could help my dog. To be honest, although I was excited after I spoke to him, I never actually believed that I'd ever be able to let my dog walk without a leash. Fast-forward about 9 weeks. My dog sits on the porch with me- without a leash. I took her to a creek with other dogs and let her splash along with them- without a leash. She started running away from the house, and I was able to call her back. When people come to my house, she sits. If she does jump up, I can correct her behavior easily. I no longer fear that I won't be able to control her in certain situations or that she will endanger her life. How did that happen? You have to hire Tony to see how it works. The e-collar is a great investment and he sells it to you at a discount. He'll watch your dog, assess its needs and then instruct you in each step. Now, this is really important... your dog isn't going to improve without your invested time in training. You have to be willing to listen to Tony's instruction and then practice with your dog. There were some sessions I left feeling pretty down because my dog had not progressed like I thought she should, or she wasn't obeying my commands. But I didn't give up, I kept practicing, I watched the videos and sure enough my Mabel kept improving. We still have more work to do, but I was given the tools to make it happen. Plus, if I ever have more questions or concerns about her training, I can still contact Tony even though our official training sessions have ended. Thanks, Knucklehead K-9 for making Mabel and my family happier and healthier!

I just had my first meeting with Tony and our German Shepherd/Husky. He clearly has an excellent…read moreunderstanding of dogs and is not interested in using excessive force in his training methods. In that first meeting we discussed several behaviors and strategies to address them. I started working with my dog today and will meet with Tony again in 2 weeks to further hone my skills. I'm looking forward to working with him.

Buyer beware: 1) she…read moreshowed up 10 minutes late each time. 2) she doesn't listen with what you want her to do. 3) the treats she gives are do not seem good for a puppy (at least mine) 4) she says you signed a contract but filled out the form herself and I never signed. 5) She will not refund your $ if you are dissatisfied. After the 2 appt., I wanted to cancel and receive reimbursement. She told me that she reserved a schedule for me when she did not (the last three was not scheduled. 6) I have to take her to small claims court to try to recover my $. Disorganized and passive aggressive with her comments. Hopefully this - review will make her think a little bit before taking from the next customer.

Bonnie of Faithful Companion Dog Training is by far the best trainer that I have worked with since…read morerescuing my puppy, Callee, back in April. She is my first dog and I was faced with many challenges ranging from aggressive biting/growling and resource guarding. Bonnie had the most positive approach to training Callee and truly wanted to see her grow into a better behaved dog. Since working with Bonnie, my dog has made incredible progress and I've learned how to better control her actions as well. I 110% recommend Bonnie Hess to anyone looking for a trainer that will actually help target your dog's specific behaviors. I cannot thank her enough for all the help and support she's provided me to this point!

Not sure if this is a scam or not. As soon as i paid for the package, everyone is mia for 5 weeks…read morenow.... havent even started training. Update** It is week 7 and no one has gotten back to me...

Jay is a marvel. Our dogs were really unruly and not well behaved. Now they are obedient and take…read morecommands. They are like new "people." My grandkids used to be scared of them, now they love them and walk them all the time. Highly recommend this company! Well worth the reasonable price!

Brennan has seen our 14 mos. old hound rescue 3 times now, and the changes are mind boggling…read more yesterday he took my husband and me for a walk with our pup on the rail trail to teach us how to walk him. I anticipated letting my husband do the actual training and just watch, but he made it look so easy that I volunteered to try walking him. wow, to say I was shocked and pleased is an understatement. I will be putting in some steps over the next couple of weeks to reinforce my training, but I already feel confident with what he has taught us. in 3 sessions our dog no longer jumps on us, has played with Brennans dog with no aggression, and was able to walk nicely for an hour with people and even dogs passing us. I guarantee whatever your issue is Brennan can help!

With just one session with Brennan, my family has a much better understanding of our dog and how to…read moretrain him to get the behavior we expect. After one day, I am already noticing an improvement with our 2 year old male Shiba Inu and I think we finally understand how to position our pup for success. I wish we would have found Brennan sooner! I highly recommend his expertise and his ability to articulate what we needed to help our little buddy. Thanks Brennan - we will be sending business your way as we find others in need of your services.

The staff is friendly, knowledgeable, and helpful. Berks Humane PA (Alt location, Reading, PA), not…read moreso much.

I picked up my kitten from the rescue. Who I am enjoying now and as a Veteran there were no…read moreadditional cost to adapt.

Maureen was very good and helped us train our doodle. She was very patient and kind as we spent 5…read morelessons over a 10 or 11 week period. Plenty of time to practice in between sessions. We highly recommend her!

They have really helped me get my dogs reactivity in check, with one lesson and 24 hours of working…read morewith him we got him to not go after someone while we were in the car driving by. It's going to take some work to get our dog perfect, but that is a major improvement!

What a great experience! We had our puggle groomed today by Samantha. She was kind, caring, and did…read morea great job with him. He came strutting in with his new blue scarf, smelling nice and fresh! Thank you Samantha!

First time using the Elite Canine Spa and let me tell you it was an amazing experience! Samantha…read morewas awesome! Our girl Penny definitely got the treatment. Already booked our next appointment. So glad we found Elite Canine Spa!