I am writing to express my dissatisfaction with the grooming services at this location over the past two years... While I have been a loyal client for quite some time, the experience has become increasingly difficult. The frequent requirement for prior veterinary clearance, combined with the mandatory 24 hour waiting period, routinely disrupts our schedule and results in unnecessary rescheduling fees and inconvenience. Furthermore, I was recently informed that I would be assessed an additional $10 per dog totaling an extra $20 for "extra care" simply because their appointments were scheduled at different times (7:00 AM and 12:30 PM), requiring them to wait in kennels. The accumulation of these fees and administrative hurdles has made this service unsustainable for my family. Consequently, I have decided to take my business elsewhere moving forward. read more

I've been taking my dog here from grooming and each time I go I'm more disappointed. I just took her Wednesday and they didn't even trim her hair just her feet and her private areas what is the point of paying for a full bath and haircut if you don't get it. And on top of that why did you keep her for 5.5 hours if you didn't do anything to her. Talk about a scam. Don't go here. read more

The women who work at the grooming salon are the rudest, meanest women I have encountered in a very long time. They belittled me in front of everyone for a misunderstanding. They are cheap but it is worth paying more to find a groomer without anger management issues as a systemic problem. read more

(Recommendations: Check In a day before appointment, First time clients should bring all vaccination paperwork, Payment can be done online prior to pick up for easy process. Have a list of anything the groomers may need to know concerning dogs sensitivities, nervousness and disposition to help groomers better care for fur baby.) Thank you Kate!! My husband and I booked an appointment for a newest addition to our family to get groomed. Our adopted dog Suzy, a Pitbull mix, had not been groomed before and is usually nervous around new people. I booked an appointment, a little nervous that Suzy may not be treated too well because of the negative stereotypes concerning her breed. However, Kate at this location met her with kindness and was so incredibly sweet to our baby. We left and came back about an hour and a half later to a happy, clean and smiling Suzy! She was not nervous at all and clearly had been treated well in our absence. We loved our experience and will definitely be using this groomers in the future. :) read more

PetSmart - Suzy all clean! - Pet Training Near Me - Huntsville, Alabama

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In May 14, 2020 Still not entirely open. Wanted to have my 2 dogs bathe and hair cut. Boo, waiting until June. Not real pleased. Looking for dog grooming now not 30 days from now! read more

They have always done a great job with my dogos. They are really nice and take good care of them. Will continue to go there for grooming.

The store is fine but NOT THE GROOMING. I took my Yorkie there (Jones Valley location) and she was traumatized! No longer can I use a normal groomer. I have to use the very because sometimes they have to put her to sleep just to groom her! read more

For starters I go to this store all the time Petsmart University al. - but after the rudness of the fish person, ( i believed her name started with a W, ) I will never shop there again. I will go on line or just find another business. She was rude to the person in front of me and to me, I told the manager and he just took up for her. I have told my friends that also. read more

Dog cuts I took my Maltese/yorkie in for a cut and didn't recognize her when I picked her up aaaweful

This has got to be the worst location ever petsmart university dr - tryed to get my granddaughter a fish and I had to jump through hoops. The girl in fish made it very difficult, she needs to take a class on customer service. I eventully just left and went to petco. Their tanks are much better looking and healtier fish. Just found a new pet store. read more

Charlotte did an amazing job on my maltipoo!!! I was nervous to take Penny here because of the reviews but I was totally wrong. I plan on going back every month and making sure we see Charlotte. It cost $70 for a basic groom, nails ground, and teeth brushed. read more

PetSmart - Pet Training Near Me - Huntsville, Alabama

You can probably find pretty much anything you would need for your pet at this store. It's very large and carries a wide variety of toys, food, beds, and even the pets themselves. I only gave it three stars though because even though this store is much larger than The Pet Depot in Madison, the prices are a good bit higher. And I have yet to figure out what exactly the rewards program gets me. I signed up, but I'm not seeing any rewards. At Pet Depot you get 5% off of every purchase which saves you even more. That gets to be a big deal when you're buying a giant bag of dog food twice a month. read more

PetSmart - Pet Training Near Me - Huntsville, Alabama

Angie has the worst attitude ever. Tried to grab my debit card out of my hand like I was a child because their chip reader is broken. The lady is so rude. And her manager didn't give a damn. read more

If I could leave 0 stars I would. Petsmart (Huntsville, AL- University location) injured my dog while grooming and has ignored me, ignored corporate, and downplayed the severity of this situation for over 2 weeks (at this point in time). I have had to call corporate 4 times to get resolution and justice for my fur baby. The staff at the local petsmart have shown no regard or consideration for this matter. I'm quite sure they are waiting for the footage to be erased before responding back to me. After my dog was injured, he needed to undergo sedation and received several stitches- what the vet identified as a minor surgery all for what should have been a bath and full groom service. The negligence and lack of accountability is unfathomable. I question the ethics of how this location does business and recommend an investigation as well as training for all employees involved. Hopefully this is not how corporate approves of their branches treating customers and their fur babies. It's beyond disgusting. read more

We took our somewhat ADD rescue mutt (I say that lovingly!) here for his first grooming, and they did a very good job. They explained the different packages, and when they were unable to file his claws they took the price back down to a lower package rather than charge for the one or two failed claws that caused them to write it off as a loss. They were very good with him, and he seemed to love his time there. The selection of items they have for dogs is great, and we are loyal shoppers there. I do wish their dog house prices were better as I have found lower in other places, but I'm assuming their quality is higher than the others. That's what I tell myself to make me feel better about the $40 difference between the one we bought there and the one I saw at Lowe's the very next day! read more

Grooming staff is excellent. Unlike most petsmart this one takes there time and does the hair cut right. Theres no bleeding from accident cutting your dog. All the employees at this store is helpful, polite I will only take my poodle there read more

Idk why this petsmart only has 2 stars, every time I come here with or without my dog everyone is super friendly and helpful :)

Evening staff seemed to be all teens who did nothing to detour a group of what appeared to be their friends from harassing the cats, running down the isles and throwing merchandise. Ok for the playground but not for a pet store read more

The grooming department does not have knowledge on how to deal with dogs! Very disappointed!! Bodacious pet spa will keep my business!! They also have boarding!! read more

Great place to take your pets. Friendly staff and reasonable pricing on their merchandise.

Came on Yelp to find weekend boarding for my dog in the city to which we just moved. PetSmart came up in the list, so I called them. They do not have boarding in Huntsville. Then why do I still get advertisements for their boarding in my city? read more

A HUGE "THANK YOU" from Marley and me to Will and Julie! Poor Marley had an upset stomach for several days. I was up three nights in a row with him - barely sleeping for more than two hours at a time. I was exhausted and he was so sick and uncomfortable. Vet did little to nothing (but that's another review). Julie helped me find a great "sensitive digestion" puppy food. Will suggested I feed Marley pumpkin! I had never heard of it, but was willing to try anything. We also got him some different treats. Not only does Marley LOVE all his new food, but he has slept six+ hours for the last two nights in a row! No more tummy issues! Mommy and Marley BOTH feel sooooo much better! We went to thank Julie and Will in person but they were off. We'll be back. Thank you! read more

This location is okay they could block a better job with keeping the store more organized and clean. They have a good selection of toys and accessories for your pets. Prices are higher than the competitors. read more

Went here with my daughter to get some fish. The lady was extremely helpful and patient. She helped with selecting the fish and told me about their 14 day fish guarantee. She even told me they could test my water for free. Quite happy with the experience. read more

I don't think I'll be using this particular location again unless there is an extreme emergency. The young lady dealing in the fish area was borderline rude with her condescending tone. I was completely alright until she seemed bothered by the asking of small questions but I thought that was the reason for going to a pet store? read more

Dropped by to get some stuff for our new dog. Most of the stuff I wanted didn't have prices displayed. Stopped right in the middle of the store and ordered the items from Amazon. At least with Amazon I know what the prices are without begging a clerk. read more

Terrible store. They shaved our dog and then have dragged their feet with communication. It's been over 7 weeks and we are still trying to get this resolved. I would never recommend them for dog grooming. You would be better off trying to groom your own dog with hedge trimmers. read more

This is the third time in row there has been live moths, moth larvae, maggots, crawling things, and what looked like fibrous strands of packing material in our simply nourish Petsmart brand dog food. The employees have mentioned this happens all the time and there are a lot of returns. Please find the root cause of this problem and solve it. Thank you in advance for your diligence. read more

Beware of the Grooming Department! When I go into the University Drive location for dog supplies, I almost always stop by the grooming area and watch the grooming going on. Love to watch the doggies! However, lately I have observed the groomers roughly jerking the small dogs around, and I don't think I have EVER observed them talking to them. Maybe the dogs cooperate better if they don't talk to them. I don't know. But because of the way I have observed them jerking the dogs around, grabbing their chin hair, etc. very roughly, I will never take my dogs there again. If they treat the dogs that way while in the sight of their customers, I hate to think how they probably treat them "behind closed doors". read more

Good store, but lousy grooming. Go somewhere else. I was charged more than $50 and my cocker spaniel puppy looked like a poodle when I got her & she still had 1 dirty ear. I was charged for ear cleaning (guess they only clean one.) She is a very compliant dog & doesn't struggle when you touch her ears, paws, or mouth, so I must assume it was just an inept groomer. They said she didn't. like the blow dryer cage, but said she was great otherwise. My neighbor & everyone who has seen her picture has seriously said, "I didn't know you had a poodle." read more

we live by the carl t. jones petsmart but i refuse to take my dog there for grooming. that's a whole other review in itself. so i took my 15 lb shih tzu to this location twice. the first time i drop him off 15 minutes late. we pick him up 4.5 hours later! why even set an appointment if you won't get to my dog for another 3 hours??? and when i did pick him up the groomer tells me he was licking her a lot and that's a warning sign that he's being bothered and wants to bite.... um, my 15 lb dog that loves the hell out of people is not licking you as a warning. today, i take him at 5:30, 30 mins early hoping this would help speed the process up this time. I call at 8 wondering how much longer before i have to pick up my dog because the store closes at 9 and the woman assured me it wouldn't take as long bringing him in at 6 because there are less dogs at that time. so when i call at 8 a different woman tells me it will be 45 more minutes and that they will be starting him soon. starting him?? he's been there for 3.5 hours!! it will be 45 more minutes??? besides the wait, i should have used my better judgement and said no before we even left the parking lot. the young girl at the front desk was rather cold and rude to me and told me to put my dog on the ground so i did as instructed and she puts that leash around his neck. instead of bending down and letting him familiarize with her she says come on and starts to walk. my dog jerks away, what dog would just walk with some stranger as a leash tightens around it's neck? and when she realizes i'm still watching then she stops and tries to get him to walk. he finally goes after i say he's okay. but then sits again and she continues to walk to the back dragging him along the ground. read more