Not sure where to start here... but before I do, I would like to add that they have a cool setup…read moreand have the potential to be an amazing location. Just needs to fine toon the staff. This company is capitalism at its finest! Every time we came in, the fish would be a different price. Not to mention that the we bought some food there, came back the following day and they upped the price of the exact kind by 20%! Now, I would like to add that I got fish from here, Petco, and petsmart during these last couple of months and all the fish we bought from here have died. Speaking of which, their return policy is just as ridiculous (and being the worst out of the 3 companies) you have 1 week to return your fish if it died, plus you have to prove that you weren't the cause of it dying. Meaning you have to bring ammonia samples and the fish can't be beaten up. Makes sense until you realize that they're the ones telling us what to do with the water! We test the water everyday and if there is anything abnormal we would call here immediately and talk it through with them. Soooo if the water was the cause, then the store was the cause thus providing us a refund on the $200 worth of fish we bought from here. Would also like to add that as he was telling me what to do with the water and setup, there was a dead fish floating right behind him. They told us to never touch the water bc that could mess up the chemical balance, and the sales man put his entire arm into the water to grab the dead fish! Maybe he was the cause of my fish dying. Anyways, you can't tell someone how to take care of their fish, when you can't even take care of your own.

I called looking for a one-way valve and they were completely out. I can't believe that an aquarium…read moreshop would not have this available! No reason to call them again.

Pet supplies located on wall Triana next to Kroger has a good selection of dog pet items…read more Sometimes I find some item's expensive, so I go to Costco and purchase dog supplies in bulk. Pet supplies has many items that I can not locate else where Aug 7, 2023 Add a comment, their customer Service is outstanding, Emily Is so helpful. I signed up for their Emails almost without knowing about it. They are extremely helpful. (I do not know about cat products but I can attest that they have a wealth of dog products to chose from)

My experience with the grooming services at Pet Supplies Plus in Madison was disappointing and…read morefrustrating. During my dog's first grooming appointment, I was charged an amount that I later learned I was overcharged. When I raised the issue during a subsequent visit, I was initially told that no one knew what I was talking about. To the company's credit, the matter was eventually addressed, and I was provided with a gift card to compensate for the overcharge. However, what concerns me most is what happened afterward. I continued bringing my dogs to the groomer and completed multiple appointments without being informed of any problems or concerns. Then, when I called to schedule another appointment, I was suddenly told that the groomer was no longer "comfortable" servicing my dogs and that the grooming manager or owner would need to explain the situation. I was never informed of any issues during prior visits, nor was I given any opportunity to address concerns before being effectively turned away. The lack of communication, transparency, and professionalism left me confused and disappointed. However clearly I can find other services. I believe customers deserve clear communication, consistency, and honest explanations when service decisions are made. Unfortunately, that was not my experience. Beware.

(Recommendations: Check In a day before appointment, First time clients should bring all…read morevaccination paperwork, Payment can be done online prior to pick up for easy process. Have a list of anything the groomers may need to know concerning dogs sensitivities, nervousness and disposition to help groomers better care for fur baby.) Thank you Kate!! My husband and I booked an appointment for a newest addition to our family to get groomed. Our adopted dog Suzy, a Pitbull mix, had not been groomed before and is usually nervous around new people. I booked an appointment, a little nervous that Suzy may not be treated too well because of the negative stereotypes concerning her breed. However, Kate at this location met her with kindness and was so incredibly sweet to our baby. We left and came back about an hour and a half later to a happy, clean and smiling Suzy! She was not nervous at all and clearly had been treated well in our absence. We loved our experience and will definitely be using this groomers in the future. :)

I am writing to express my dissatisfaction with the grooming services at this location over the…read morepast two years... While I have been a loyal client for quite some time, the experience has become increasingly difficult. The frequent requirement for prior veterinary clearance, combined with the mandatory 24 hour waiting period, routinely disrupts our schedule and results in unnecessary rescheduling fees and inconvenience. Furthermore, I was recently informed that I would be assessed an additional $10 per dog totaling an extra $20 for "extra care" simply because their appointments were scheduled at different times (7:00 AM and 12:30 PM), requiring them to wait in kennels. The accumulation of these fees and administrative hurdles has made this service unsustainable for my family. Consequently, I have decided to take my business elsewhere moving forward.

Everything was absolutely amazing. This was my pups first sleep away and daycare experience. He…read moreLOVED it!! And I loved how happy, clean, and tired he was after his sleepover and alllll the playtime:). So enjoyed watching him interact with the other pups on the video feed. Will def be coming back sooner rather than later :) thank you dog stop!!

My dog loves Dog Stop! When I ask hi If he wants to go bye…read morebye, he knows that means he's going to Dog Stop. The staff know him and treat him great!

If i could leave negative stars i would!!! I paid for 100 dollars for my 4mo yorkie to come out…read moresmelling like absolutely nothing!!! Unfortunately the drop off wasn't at all pleasant either. Alecia had an attitute at check in which lead to feeling uneasy leaving my my puppy. With this being said, i will NEVER use petco grooming services again.

I paid extra for my Doodle's ear cleanings. Petco in Huntsville, AL did not do them. 2 months, a 2…read moremonth ear infection and $1000 later, Petco offers a refund and a portion of the vet bills, but will not return calls, emails or provide any information by phone. Do not trust them. Customer service people are not in this country and barely speak English.

Great people, friendly and so helpful. Their dogs are always so tame and friendly. The shelter is…read moreclean and fresh smelling.

http://www.arkinc.org/thriftstore.html…read more There is a wonderful thrift store here, that has some really helpful, hardworking volunteers. The store is clean, organized, easy to shop. Also think about making a donation, when cleaning out your closets. Don't forget, spay and neuter your pets, they are a life long commitment.

We have an older cat that was starting to have UTI's fairly often (particularly when we were away…read moretraveling and someone was pet sitting her). Dr. Pinto was wonderful with Kippy and took a great amount of time with her. She suggested we start a new food they carry that makes her more thirsty so she would drink more. The food WORKS. She eats and drinks constantly and has had no more UTI's. Dr. Pinto even sent me an article about UTI's and cats. Highly recommend her.

The whole staff was great, friendly and courteous. I needed to get a health certificate for my…read moregrand pup to fly to Hawaii. The doctor, she is understanding and let us know that Archer (dog) had an ear infection. She clean his ear and gave him medicine. She is very nice and has done an Hawaii health certificate before. She gave me 3 original sign copies and filled out the paperwork that I needed. They do take new clients as I called around and many don't. If you need an animal clinic this is the one I would recommend.