Do NOT take your dog here to be groomed if you have specific requests besides shaving them down.
I am currently deployed and have family members taking care of my pup. The only close place for them to get him groomed is UNFORTUNATELY this PetsMart. They have now been asked to never return for grooming needs and he will wait for more in depth grooming (besides a bath and brushing) until I return. Granted, with how SHORT and terribly they cut him he won't need it until I come home and have been home for months. Not only did they cut his hair entirely too short they completely IGNORED the specific request to NOT cut his mane...EVER!!!! I received a photo of my dog with barely any hair and NO mane. THEY CUT OFF MY DOG'S MANE!!!! The whole thing. There are patches in the little fur he has left on his body, his tail is uneven, his ears were cut entirely too short. He doesn't even look like a retriever anymore.
Before this incident, yes there is a before, he came back from here with a giant cut in his neck. My family member WAS NOT told that he had been injured during the grooming process and my pup was sent home with a giant hole in his neck. Why should people trust this place with their loved animals?? Blood, scabbing, scarring, blatant disregard for the wants of the owner, completely ignorant to breed specific grooming, and no care in the world.
I am literally thousands of miles away from my dog and family right now due to work. As petty as it sounds, to have my dog defaced like that is extremely upsetting. The cut on his neck took a month to heal because of how deep and big around it was. His mane will never look the same again and take years to grow back. It has been proven twice now that the Greenfield PetsMart doesn't take the upmost care of the animals they are entrusted with for only a couple of hours. With how patchy his haircut was this time it makes me wonder how rough she was with him to cause so many uneven patches in the fur? How much of a rush was this groomer in to get his session done that she just took clippers to his whole body because it was more convenient for her rather than taking specific requests into consideration?
If there is another pet store to get your pet's needs I would highly suggest switching. read more