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    PetSmart

    3.0 (20 reviews)
    Closed 9:00 am - 8:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Meghna S P.

    We went to PetSmart to explore options for our puppy in terms of food brands, toys, bowls, collar and pretty much everything a new pup would need! I am glad we stopped by here. While it's easy to look up a few things here and there online and explore them yourself in a store, but coming to PetSmart was really a huge learning adventure for us. We met one of the staff members there Kelly who was exceptionally helpful to us. She gave us a general overviews of do's and don't with lots of example. She pointed us to the brands we were curious about and recommended we go with puppy specific items because of their needs. Great advice. I pretty much showed her my list of things I needed and she swiftly took me from one area to another in order for me to find the right items! Both me and my husband were really happy to learn a lot and would definitely recommend this place not only for their products, but exceptional customer service!!

    I got a guinea pig and the guy that helped me out was damn near a saint. He helped me with finding a cage, the right food.. ect. He also helped me bring everything out to my car. I've had bad experiences buying fish at this location, but the customer service at this location was worth it.

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    4 years ago

    Helpful 1
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    1 year ago

    Helpful 0
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    6 years ago

    Helpful 3
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    8 years ago

    Helpful 2
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    2 years ago

    Helpful 1
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    6 years ago

    Helpful 0
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    3 years ago

    Helpful 2
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    5 years ago

    Helpful 0
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    5 years ago

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    5 years ago

    Helpful 0
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    Photo of Tim B.
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    6 years ago

    Helpful 1
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    7 years ago

    Helpful 1
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    9 years ago

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    6 years ago

    They have 1 groomer worth her pay the rest are lazy Syndie being one of them. Go to pet supplies plus in Mequon.

    Helpful 2
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    15 years ago

    Its the only close pet store near me. People are helpful and the price's are ok.

    Helpful 1
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    11 years ago

    Helpful 1
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    7 years ago

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    12 years ago

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    14 years ago

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    9 years ago

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    Ask the Community - PetSmart

    Bonsai Pet

    Bonsai Pet

    (5 reviews)

    My pomeranian was groomed once at Bonsai. I took him to a national chain store for grooming just to…read morecheck it out. I'll never return to a chain store. All of his appointments will be at Bonsai for sure!

    My Service dog was groomed here for the first time today and I couldn't be happier with the service…read moreI received. Prior to choosing this Groomer, I called and asked around to see what people in the area had to say. I was told by several strangers and one reliable friend to check out Bonsai! I emailed and asked if I could visit and was told yes. When I visited, the shop was very busy. I could tell the groomers were attentive and caring with their charges. I liked that. The shop was clean and organized. There are a few products but the focus is clearly the grooming activities! I really liked that part! I set appointments for the entire year and I'm so glad because my dog is going to be the best groomed pup in Grafton! I'm a very particular customer. I like vendors who will communicate honestly with me no matter what. When my last Groomer refused to return my calls after my dog was injured during a session, I decided to move on. It wasn't the injury, it was her refusal to call me and talk to me about it. I've set my expectations with the crew at Bonsai. All I want is clear communication so I can always take the best care of my Service dog. They agreed that communication is always an important part of good service. That made me happy right away! I consider Groomers critical members of my service dog's care team alongside the Vet, behavioral trainers, and his skills trainers. A service dog can't ever appear dirty or disheveled because they go everywhere their handle goes. Good grooming is an essential part of the service dog's training and health. I am elated to be working with this team of affordable professionals who are friendly and understand my need for honest clear communication to insure the health of a dog with whom my very life is so integrally linked. I look forward to years of great service at Bonsai and they're off to a great start!

    Ozaukee County House And Pet Sitters, LLC

    Ozaukee County House And Pet Sitters, LLC

    (16 reviews)

    We havent used them ever since the second time we attempted to secure their services. 4 phone calls…read moreand 3 emails later finally got an email back from Angela in all CAPS, bsically saying they will not care for our dog ..thats what neighbors are for. blew my mind, as Tom was very responsible the time we used him and he said how much he liked our dog and definately looking forward to the next time.

    for several years we relied on Tom and Angela to care for our pets. communication was ok, not…read moreawesome and not poor. Our trips ranged in length from 2-3 days to 14 days. Things were going fine for several years until this past year when we installed ring cameras, with the worst event occurring yesterday evening while we are still away out of the country on day 4 of a 7 day trip. We hired Tom and Angela to come to our home for 4 visits per day, 3x15 minutes and 1x30 minute visit daily to feed our fish, two cats, and care for our blind dog. We requested that our dog be walked, played with, brushed, and generally shown empathetic treatment and attention while we are away. Numerous times over the past year, we have observed Tom during the 30 minute visits sitting on his phone and not engaging whatsoever with our dog other than feeding her and taking her outside to go to the bathroom. We were not thrilled about that, but we had been working with them for so long we overlooked it. Last night was the worst though... Our dog is blind, so she needs to be treated with extra care and love. Tom spoke to her gruffly and yanked on her collar/leash to try to get her to stand up, and she slipped her collar. He put the collar back on her, and started to drag her once again. She slipped her collar, and he aggressively grabbed her so firmly by the scruff of her neck that she was yelping and crying. I tried to call him twice to address what I felt was very inappropriate treatment of our beloved pet, and received no response by phone text or email. I emailed their main email address trying to get in touch with Angela for a conversation, also no response. When Angela came to our home to do the bedtime visit, I spoke to her through the cameras and asked her to give me a call at which time I explained the situation and my concerns regarding Tom's treatment of our dog. I requested that Angela performed the remaining visits for the next three days until our return. I sent her the video and Tom the video from the incident yesterday evening. I received a text message this morning from them that they are not willing to care for our pets any longer. Upon our return, I was not planning to use their services ever again. So here we are, in a foreign country, without care for our pets. You will find more empathetic and caring, pet sitters elsewhere, do not put your beloved pets at risk by putting them into the care of people may decide they are no longer able/willing to care for them while you are out of town.

    PetSmart - petstore - Updated May 2026

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