Absolutely unacceptable grooming experience. My dog has been groomed here before without issue so I brought him back. While he can be anxious during grooming, multiple professional groomers have handled him without any issues. This staff clearly lacks the training or patience to work with anything other than a perfectly compliant dog. They shaved him down before even bathing him! Then called me about an hour later to pick him up because he was "difficult." He received no bath, no nail trim, no proper grooming--nothing--yet they still charged me. Charging for an incomplete, failed service is unacceptable. The groomer was rude and dismissive, even suggesting I "take him to the vet since he is "old" which made no sense given that this same business groomed him six months ago without any problem. No other groomer has ever had an issue with him. The manager was equally unprofessional and showed zero empathy, repeatedly stating, "You were given a service so we charged you half," instead of addressing the situation. My dog was also left sitting in a kennel before they even attempted grooming, despite us arriving on time. He came back visibly stressed and shaked and basically traumatized. No wonder people are running away from chain pet stores for services. This place should not be offering grooming. They're not equipped to handle different pets. I strongly recommend going elsewhere read more

We love Pet Supplies Plus in general. This location is great but is often out of our cat's food. Added plus here is the fish in the back and the dog washing area. We come here often. read more

LOVE THIS PLACE. The staff is so friendly. Nicole is always ready to help me choose the best stuff for my pets. She also recommended the wonderful groomer, Tess. read more

Our australian Labradoodle was groomed today. Our dog did have mats and was told the cut would be short. Apparently the mats resulted in our dog being shaved to the skin and her beautiful eyelashes were cut also. My wife and I were shocked . I decided to call the store and talk to the groomer. He was unavailable and I asked for him to call me back. I did receive a call back and it was the manager. I thought I was speaking to the groomer and then he told me I did not groom your dog , I am the manager. This guy did not have a course in customer satisfaction. I will be kind and just call him an idiot.As a result of this encounter I will never step foot in this business. Beware if you have a dog that has a lot of fur and has mats and beware of dealing with a manager that has no customer relationship experience. read more

Associates lack product knowledge. it took 3 associates to determine they don't carry Health Extensions brand pet food. Cashier unable to understand clearance price isn't a rewards discoun. read more

Went to buy fish. Literally 100s of dead fish. Asked Eric the Mgr about it and he could care less. I know but fish at a chain pet store is iffy but this place should be banned from selling them. read more

I used to hate going to big pet stores. It seemed workers never cared about my business or knew the products they carried. This store is NOT that at all! The Pet Supplies Plus in Mequon is amazing! The owner is often there working alongside his crew. Everyone is friendly and eager to try to help. Workers keep the store clean and well stocked which must be hard because they've got everything! I go so often that I'm greeted like a family member and everyone knows my dog. I like that! It makes me feel appreciated for my effort to support this local business. I like the fact the management takes time to ask how I'm doing. They answer my questions about products. When I send a friend or neighbor to see them, they thank me for the business. It makes me appreciate having them in my community! Try not to bug out in here but don't go in a hurry -- enjoy the experience. The store is like Doggie wonderland! You can get your dog groomed or DIY wash. You can buy fancy pet food or limited ingredient products. You can buy toys for every kind of pet. If you don't see what you need, you can ask if they can order it. They even have very services!!! They have online, curbside, in-store, auto-order, and delivery! They follow CDC guidelines so if you're fully vaccinated, you can go mask-free OR wear a mask if that's more comfortable. During the Pandemic, they helped me keep my service dog, Buddy, comfortable, healthy, and safe. If you sign up on-line, you'll get amazing coupons and emails about products. It's just easy and fun with this group. They make things affordable! They make the experience pleasurable. The location is convenient. The hours are accommodating. The staff is friendly. The workers and management work hard to earn and keep your business!! What more could you ask for? Check them out! Tell them Buddy's Mama sent ya! read more

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Dee did an amazing job on my porky poo and my cava poo he removed he beautifully. He was so never were stressed. I would highly recommend him and extremely patient when the dogs were a little first my first time there and he was amazing read more

I booked a bath and brush service for my dog that included a bath, blow dry, brush, nail trim and ear cleaning. When I picked my dog up he was still wet and his nails were not cut. I was told it was because he didn't like the blow dryer and didn't like to have his nails trimmed. I paid ahead along with a twenty percent tip which I would have omitted had I seen my dog first. So disappointed. read more

I'm pretty happy with the Glendale Pet Supplies Plus store, especially since it's a bit closer to home, but I was excited to see that there was another option in the North Shore with the opening of the Mequon PSP at the Pavilions as we do find ourselves in that neck of the woods a fair amount between Bed, Bath and Beyond, Marshalls, Metro Market, and the Marcus theatre. The Mequon store is definitely brighter than the Glendale store, on account of how new it is, and the entire store feels more open despite not being any bigger than its more southern counterpart. On this latest visit, though, I was disappointed to find a very meager selection of dog clothes available--our pooch was named "Best Dressed" at his Doggy Daycare and when you get a reputation like that, the stakes just get higher! Everything else here was great, I like having another option for my pet "needs!" read more

I love this store! I use the self-serve dog wash every week. It's well-designed, clean, and reasonably priced. The staff here are all friendly, kind and helpful. My dog is relaxed when he gets his bath, which is a bonus because he's a 120 lb. Malamute with a long coat. Lots of fur! read more

Pet Supplies Plus Mequon - Carlos loves getting a bath! - Pet Stores Near Me - Mequon, Wisconsin

I absolutely love this Pet Supplies Plus. I am always greeted with engaged and friendly employees. One time I called and talked to an employee who made a product recommendation based on an issue we were having with my cat. They pulled the product off the shelf and had it waiting for my husband to pick up- just to make it that much easier on us. I find no reason to go anywhere else for my animal's needs! read more

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The employees and managers at this location are always very friendly & helpful! I have never used their online & delivery service but I have a friend who uses it & she says it's great also! read more

Great service. Order delivered promptly but always Low in stock items I am looking for and website is horrendous very difficult to navigate read more

The person at the register and the person working on the floor helped me by finding my exact item and then carrying it to the register and to the car. I have gone to this pet store several times and have always been met with courtesy and friendliness. Cheers to the people working at this store! read more

Everyone who works at this shop is super helpful and friendly. And the groomer is fantastic! Very talented and great with our dog. This is where I'm going from now on. read more

Pet Supplies Plus Mequon - Pet Stores Near Me - Mequon, Wisconsin

Delivery Service- I have used the Pet Supplies Plus Mequon store home delivery service for the past several years. The delivery made it much easier to get food for my dog without leaving home. Thank you for providing this service to customers! read more

very rude dog washers, i was scared about a LARGE dog barking at me and they proceeded to tell me to chill out and said what do you expect when your in an animal store and rolled their eyes. i felt very unsafe and disrespected will never return. wish i could give it a zero star. read more

The staff is always helpful and accommodating. They've ordered items they did not have in stock and called me when they came in the store.

What an awesome experience me and my son had today! If you are in need of anything fish this is the place to go! Usually we wonder into pet stores, look around and just kind of settle on the fish we pick with what little knowledge we pick up from google. Today was totally different, we were approached by Paige and she was with us every step of the way and knew literally everything and then some!!! She was able to guide us to the exact type of chiclids that would work best with what what we already had, the size, genders everything!!! The entire fish area and tanks were all immaculate and it definitely didn't go unnoticed! She told us she has a passion for what she does and takes special care of each tank and different types of fish daily and that includes cleaning them frequently to ensure the health of the fish! We definitely left happy and confident with our purchase today and it was a great feeling! This location is lucky to have an associate like her!!!!! read more

This store is the best pet supplies store in Mequon. The staff is soo friendly and helpful and always go out of their way to accommodate customers. I would highly recommend going to only this pet store in Mequon!!! A+ in customer service read more

Went in on the grand opening in Mequon. Got so many free things, they have a beautiful store and it's CLEAN. Employees are excited to work!

Very positive experience. Logged late in the evening to order cat litter and was offered a 30% discount! Of course I ordered more stuff.. Entire transaction went just great, the friendly girl who rolled out my order offered to load it to my car. I always find what I need and get a friendly service in this store. Highly recommended for your pet supplies. read more

I stopped in on a quest for a specific hard to find food for my boy. I was very impressed with the knowledge of the gentleman who helped me. A pleasant surprise in a big box pet store. I would rather shop local than on line and will go back. read more