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    PetSmart

    2.4 (43 reviews)
    Open 7:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Uneven hair cut
    Missy L.

    We booked a grooming appointment for Our Bichon Friday. Upon booking we requested an experience groomer because we were at a different location than we normally go. His nails were not done and his cut was botched. Contact customer support and they refunded the money. Then they contacted us and invited us to come back to let an experience groomer take care of him. Under the assumption that it was going to be covered. Once we got all the way to Douglasville that's what we was notified that the haircut to fix was not gonna be covered and there will only be a 10% discount at it due to the refund. So we allowed him to try again because his nails needed to be cut and his hair still needs to be cut. Well, the second time was not any better difference was his nails hair still botched hair on his head is all uneven. We live probably 40 miles away, which was a complete waste of money and time. We will never take him back there again

    Groomer Gary Phillips
    Kenya I.

    I took my dog to PetSmart in Douglasville, GA for grooming. Mind you I took him the day before and they stated his tail was a little matted therefore I need to reschedule. I asked for the normal full service. (Anal glands expressed, teeth brushed, conditioner etc). That lasted for several hours. I went to pick up Bruno and although he seemed fine. When I got home my daughter came screaming about his eye Update on Bruno's grooming experience.... I called PetSmart (2940 Chapel Hill Rd, Douglasville, GA) this morning to speak with a manager, as I was preparing to head that way. Sara was non empathetic and very quick on the phone, as I was still talking she hung up. I arrived to the store. Asked for the manager, Sara came out. I explained my concern and begin to ask who serviced my Dog and can someone tell me what occurred. She stated well I don't know but let me take you to Banifield they will check. Right as she said that a Guy (Gary Phillips) stated I serviced him.. it ain't no problem take him to Banifield have a good day... good bye.... as angry as I was I did not say anything (primary concern was my dog... I showed restraint). We get to Banifield I was placed in a room as we awaited the Dr. the manager came back and I begin to say to her that this was not handled correctly and how much of poor customer service Gary displayed as well as her... Sara responded well I'm helping you right, I'm bringing you to this side so they can check on your baby. At this point I realize this was not going to turn out well, but I will sit here allow their Dr to assess my dog and proceed with follow up from there. Well a nice Dr came in (Dr Allen) and sure enough she confirmed my thoughts. Hemorrhage of the eye can be caused by trauma, strangulation or other medical concerns (in which Bruno has a clean bill of health). I also showed her his paws as the blade was too sharp and caused redness and irritation. She stated that he does not need medication for the "broken blood vessel" it will heal on its own. I asked her can she inform the manager of exactly what she stated to me. She agreed. She went to speak with the manager. The manager came back into the room and said: well listen I'm just a manager, not the store manager. We take full responsibility for what happen but it's only a limit to what I can do, because again Al is the store manager and he doesn't come back until tomorrow so I'm just going to refund you for the grooming service and I will have him call you tomorrow, or you can just reach out to corporate ". Fast forward we are at the register she's processing the refund but then I see her referring to this paper. So I said can I see that, she said no... I realized that it was the waiver/agreement that I signed yesterday. So I said well it has my signature allow me to look it over. She continues to say this is PetSmart legal document you can't have it. I said Ma. I do not want to have it. I would like to see it. So she holds the paper and start showing me different areas. I said ok let me read it for myself. She lays the paper on the counter. I said ok, allow me to take a picture. She snatched the paper screaming no no you can't this is PetSmart legal document I pull the paper back and she ripped the paper (see image). So I asked her was that necessary what's the big deal over a paper in which I signed. She said no Al can give it to you if he wants to. I said ok. At this point I will follow up with corporate as none of this was handled correctly. She begin to apologize and ask me well I didn't do anything wrong to you right? It's not me right. I didn't answer. I then asked for names. She said I'm Sara, the store manager is Al. I said what about the groomer she said Gary let me get you his last name. Came back and said Gary Phillips. This was a very poor experience and I will not allow this incident to fall in deaf ears. My dog was mistreated, I was mistreated and I'm still left with no answers.

    Demetria F.

    I have had my issues with the grooming department at this location but today takes the cake. My dog was scheduled for a 7am bath. I received a call yesterday confirming this time. When I arrived, the doors were locked as the store does not actually open until 8am. I rang the bell (pictured) several times to no avail. I could see store employees moving about the store as I waited outside in the cold and rain. I even called the store and it just rang and rang. After 10 mins of waiting, I finally retreated back to my car. Shortly after, I saw someone come open the door and wave outside. I immediately got out of the car to approach the door again. By the time I reached the entrance, it was locked again! This is the most disregard for paying customers I've experienced in a long while. It's shocking and disturbing that they would allow people to book appointments and not have the capacity to at least let them into the building. At 730am, a customer exited the store and allowed me to enter. At that time, a store employee said that he was trying to figure out why the salon wasn't there. They weren't there at all!! We were told we'd receive 30% off our service. I'd prefer to pay full price. At 745, I was finally able to drop him in. I was told they weren't sure if the groomer he was scheduled with was coming in at all, so it would be 3-4 hours until he was ready for pick up.

    This is where the groomer slashed my dog's ear.
    Titannia H.

    If I could give this place a negative star rating, I absolutely would!!!! I dropped my dog off to get groomed this morning and I received a call from PetSmart stating that his ear had been "clipped" and he has been taken to the Vet. Ear had been clipped? You have to be kidding me! How incompetent are your groomers that they cannot give a dog a haircut without slicing his ear in half? My dog is 7 and he has been getting groomed since he was a puppy and this has NEVER happened before. DO NOT TAKE YOUR PET HERE IF YOU DON'T WANT THEM TO SUFFER!!!!!! The woman who cut it looked like she had no remorse as she just continued to groom another dog as I came to pick mine up. I am thinking of contacting the local news so that this does not happen again! I am pissed beyond words! Anybody know a good lawyer?

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    1 month ago

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    2 years ago

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    6 years ago

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    5 years ago

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    7 years ago

    Got me in fast for a quick nail trim. No problems here. Staff seems to know their stuff. Easy in, easy out with time for s quick shop.

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    5 years ago

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    8 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    10 years ago

    Employees are unpleasant. Unhelpful. And act like customers are a nuisance. Unfortunately, it is the only pet store around.

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    11 years ago

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    17 years ago

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    12 years ago

    This is absolutely the only pet store in the area. It is overpriced and has a poor selection.

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    8 years ago

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    10 years ago

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    12 years ago

    This is the only Pet Store in this area. This stores stay neat and clean and the staff are very helpful.

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I know the other groomers by name Gary, Lauren, Sage and Madison are equally as awesome.

    Mentioned in 2 reviews

    Read more highlights

    Sit Means Sit Dog Training - Atlanta

    Sit Means Sit Dog Training - Atlanta

    (28 reviews)

    Based on my experience, I cannot recommend Sit Means Sit. I have a 6-year-old American Bulldog mix,…read moreThor, and we live in the Old Fourth Ward area near the Beltline, which is heavily populated with dogs. After being attacked at a dog park, Thor became extremely reactive toward other dogs. It got to the point where simple walks became stressful, and I could no longer take him to public places because of how intense his reactions were. I tried working with another training company and even attempted training on my own, but after losing his sister, his behavior worsened. I didn't want to give up on him, so after researching options, I decided to move forward with Sit Means Sit. After our consultation, I felt hopeful and enrolled him in their board and train program in November 2025 with clear expectations: improved leash behavior, reduced reactivity, and the ability to safely take him out in public. During his stay, I communicated that he has anxiety during storms and provided Trazodone from his vet to be used only as needed. I received daily updates and was told he was doing well. However, I was later informed he was still highly anxious and had been taken to a vet and given additional Trazodone. While I understood the situation, I was concerned about how frequently it was being used, as it was not intended for regular daily use. When I picked Thor up, I immediately noticed he was still pulling hard on the leash, even just walking to the car. Within a week of being home, his behavior regressed significantly. Walks became difficult again, and attempts to bring him to public places like coffee shops were unsuccessful. We did attend one group class in December 2025 at Truist Park, and that experience was very discouraging. Thor was extremely reactive, to the point where I felt like I needed to leave the session early. It was upsetting to see that he had just completed training yet was behaving as if he had never been trained, especially while other dogs in the group were responding well. The board and train package was also presented as including unlimited follow-up sessions, including in-home visits to address ongoing or situational behavior issues. That was a major reason I chose this program, as I expected continued support and the ability to work through real-life challenges in our home environment. Because of that, I did not leave a negative review immediately after the program ended. Instead, I reached out multiple times requesting in-home sessions so the trainer could address the issues that were clearly still present. In a five-month period, we only had two in-home sessions. Despite this, I remained consistent in working with Thor--taking him on regular one-hour walks and continuing to train with him on my own because I truly do not want to give up on him. Five months later, I am still dealing with the same issues. Thor is difficult to walk, remains reactive toward other dogs, and cannot comfortably be taken to public places. This has been extremely disappointing given the investment and expectations set at the start. To be fair, the team did organize group classes and invited us to attend. However, due to the distance from our home and conflicts with my work schedule, I wasn't always able to make them. When I asked for alternative support, I often found availability to be very limited. Most recently, I was told the trainer is fully booked for at least 60 days. Throughout this process, I felt like I had to chase support rather than receive it. I was not asking for additional help without reason, but rather trying to use the follow-up support that was included as part of the program. I was willing to invest in training because I truly want a better quality of life for my dog, which is why this has been so disappointing. Overall, I cannot recommend this program based on the lack of progress and limited accessibility for continued support.

    I reached out to this place for a consultation for my Yorkie. On the call I was given the next…read moreavailable weekend date and two time options to choose from. I chose the time and was told "ill see you then". The day of consultation I called but they weren't open yet so I continued to their location 40mins away from me just to be told my appt was canceled because I did not confirm. No one reached out letting me know this was canceled! Additionally the person who was there said the trainer was at someone's home to do the evaluation and all evals take place at the home. Plus I should've received an email to confirm the appt. Well none of this was explained on the initial call and neither did anyone ask for my email or address for that matter. I was told to write my info down and someone would contact me. Well that was about a month ago. Poor communication upfront could only mean potential issues going forward. Will spend money else where as costs aren't cheap for these services.

    FullFocusK9

    FullFocusK9

    (1 review)

    10/10. Mary is incredible. We had our one year old German Shepherd go to her for a board and train…read moreafter she was showing a lot of fear, anxiety and reactivity towards other people and dogs. We had tried other trainers in the past, but we never felt like we had gotten "the full picture" and we just wanted to get her the help she needed. We were pretty nervous about her being away for 2+ weeks, but Mary always made us feel comfortable. She was always quick to answer every question and never made us feel like a bother for asking. The daily update videos were so welcomed and the progress she made was unbelievable. When we met to pick Maeve up, Mary spent over an hour working with us and Maeve to make sure everyone was comfortable with what she had learned. I finally got to heel her perfecly in public with loads of distractions! I cannot recommend Full Focus K9 enough. It's evident when you meet Mary how dedicated she is to her craft and to all the dogs she works with. If you're even thinking about getting some training for your four-legged friend no matter what the issue, check her out!

    From the owner: There are hundreds of dog training businesses out there, but what makes us unique is that we are a…read moresmall business THRIVING on customer communication and relationship guided dog training. One size does NOT fit all when it comes to working with dogs and their humans so we tailor needs to make customers and dogs most happy. Our motto is “bring out the best in your dog”, and that is exactly what we do. We are honest and always do what we do for the dog. A happy dog is a happy customer and a happy trainer. If you sign up for a board & train, our policy is to update clients daily, whether that be a text, photo or video. Rest assured your pup won’t be gone for a few weeks without updates.

    PetSmart - pet_training - Updated May 2026

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